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Microsoft Remote Desktop Services vs TeamViewer Tensor comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Aug 7, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Microsoft Intune
Sponsored
Ranking in Remote Access
1st
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
304
Ranking in other categories
Configuration Management (2nd), Enterprise Mobility Management (EMM) (1st), Unified Endpoint Management (UEM) (1st), Microsoft Security Suite (1st)
Microsoft Remote Desktop Se...
Ranking in Remote Access
2nd
Average Rating
8.0
Reviews Sentiment
6.5
Number of Reviews
80
Ranking in other categories
Virtual Desktop Infrastructure (VDI) (5th)
TeamViewer Tensor
Ranking in Remote Access
7th
Average Rating
8.6
Reviews Sentiment
7.2
Number of Reviews
4
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2025, in the Remote Access category, the mindshare of Microsoft Intune is 9.6%, up from 9.4% compared to the previous year. The mindshare of Microsoft Remote Desktop Services is 9.1%, down from 12.7% compared to the previous year. The mindshare of TeamViewer Tensor is 5.3%, down from 6.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Remote Access Market Share Distribution
ProductMarket Share (%)
Microsoft Intune9.6%
Microsoft Remote Desktop Services9.1%
TeamViewer Tensor5.3%
Other76.0%
Remote Access
 

Featured Reviews

AkashKamble - PeerSpot reviewer
Enables management of multiple operating systems with a single license
The best feature is that it's a Microsoft product, so if anything goes wrong, we get quick support for anything required. Remote system functionality allows us to sit anywhere and take control of any device via remote management. We can enhance security for clients' laptops with built-in Microsoft Defender, which is available with the Microsoft Intune license. We use it for reporting purposes through endpoint analytics. When pushing scripting, there are two types available: remediation script and reservation script. Through endpoint analytics, you can push defender policies to clients. It helps with reporting, inventory updates, and monitoring tenant status health.
Terje Romen - PeerSpot reviewer
Accessing the same desktop experience from anywhere but user template creation needs improvement
Mostly we are quite happy with it. However, some of us want a more powerful desktop. When not present, we use a remote tool called Splashtop, which is a good solution for some users. We have about ten licenses for those who need a powerful workstation at the office. We have not used many different tools. We are never in contact with Microsoft. These are quite basic configurations, to be honest. It's not complicated. AI is coming to or is already in some applications we are using. Not system-wise, however, it might be good. I'd rate the solution seven out of ten. It's quite good, yet certainly not perfect.
IW
A cost-effective cloud solution to work on multiple devices
TeamViewer Tensor supports internal and external customers with IT support issues, enabling them to work on multiple operating systems and devices, such as laptops, desktops, tablets, and phones We focused on ensuring seamless connectivity to all devices and operating systems. At the time of its…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Intune's unified endpoint management platform is invaluable."
"I believe that the solution is actually in Gartner's top quadrant at the moment for mobile device management."
"Intune's compliance features are valuable because they allow immediate visibility into ongoing situations."
"Within Intune, managing policies and having a consistent way to manage devices is valuable."
"It is a stable solution."
"I would rate Microsoft Intune a nine out of ten."
"In terms of technical support, you will get an immediate response."
"I have no issues with the scalability and ability to expand Microsoft Intune."
"The solution offers good value for money."
"We use it to connect to the legacy system."
"It's scalable enough for our needs and very reliable."
"The installation is straightforward."
"The solution is really fast."
"The solution is user-friendly and has a good user experience."
"I would recommend Microsoft Remote Desktop Services, especially for general support."
"It's built into the operating system and has a command line interface capability to insert credentials, IDs, a password, et cetera."
"The most valuable feature of TeamViewer Tensor is the remote access."
"Remote desktop sharing is one valuable feature of the solution."
"This product is very simple to use and you can connect whether you are behind a firewall or not."
 

Cons

"Intune's areas for improvement revolve around security and certificate management."
"Applying security recommendations can be difficult in Microsoft Intune. Sometimes, they give you recommendations, but you need a different server to manage the pieces, or you have to go to each device individually. However, it has been improving. Before, there were certain policies you could not implement directly in Intune, but now I see progress. I would like to see more improvement in policy management, similar to how we used group policies on-premises."
"Could benefit from user having more control over devices."
"It would be awesome if Microsoft opened their API so we could filter more properties. If we have to do anything outside of Intune that requires a third-party solution to talk back to it, we're very limited in what we can do."
"I have a lot of Apple products in my environment. It would be nice to have an improved integration of Apple products with Microsoft Intune without Jam."
"When somebody has a customized application or their own company's application, we cannot deploy that application."
"At the moment, we need more flexibility. We have some offices migrating to Windows 11 remotely. Sometimes, it is difficult to manage image installation because we have to collect some information before starting image deployment. Currently, Intune cannot collect the information needed for deploying new images."
"One drawback of Intune is that we cannot find devices based on a user's region or location."
"I want to connect easily from an external network even when I'm not in my enterprise or company. It should be easy to connect or integrate Microsoft Teams, for example, with Microsoft Remote Desktop Services."
"The initial setup of Microsoft Remote Desktop Services is not the easiest. You need to have a certain understanding of how Microsoft is provisioning the solution to be able to set it up and use it."
"The training profiles could be better."
"Microsoft Remote Desktop Services could improve by having graphical acceleration."
"The solution isn't as good as the Citrix option."
"Microsoft Remote Desktop Services could improve by having a better application for managing multiple sessions. There used to be one but they stopped supporting it."
"We would like configuration to be automatic and the price to be close to zero, however, that's not realistic."
"The only problem I see is that when I am connected, there is a certain lag because of the network."
"Having the ability to create subgroups and delegate permissions to the group members would be a helpful addition."
"The SSO feature of the solution may sometimes not function perfectly…Pricing might be improved for TeamViewer Tensor."
"The solution could include more AI (Artificial Intelligence)."
 

Pricing and Cost Advice

"With our standard E5 agreement with Microsoft, there have been no pricing concerns. Introductory professional services, like a fast-track service, were included with our E5 membership, and there have been no additional costs."
"We work in the charity sector, so a lot of our clients get Microsoft Premium licenses or Business Premium for free. They get ten licenses free, and a lot of our clients do not have more than ten staff members. They are getting the tool for free, so its cost is not an issue."
"Pricing depends on the features. Microsoft offers special packages if there are more than 10,000 users, and you may be able to get a reduced rate."
"In terms of the product price and licensing costs, my company finds the product to be reasonably priced."
"Microsoft Intune is available for individual purchase at a low per-device cost."
"Most of our clients come to us with licensing already in place. On average, it costs $6 per device per month to add Intune to an Office 365 subscription, but I am not sure."
"Licensing depends on how you are providing support to your enterprise, whether it's device-based or user-based."
"The purchase of the product was handled by someone else."
"It's not an expensive product."
"The solution has a pretty comparable pricing."
"There is a licensing cost."
"I would say it's expensive as there similar products available for free."
"It will probably cost about $500 USD to get the resources set up in the cloud."
"The cost of the solution is low."
"I recall that you don't need to pay for Microsoft Remote Desktop Services because that's included in Windows."
"The price of Microsoft Remote Desktop Services is reasonable."
"The pricing is a little bit on the higher side."
"I rate pricing a ten on a scale from one to ten, where one is low and ten is high. There are no additional costs attached to the licensing of the solution."
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Top Industries

By visitors reading reviews
Computer Software Company
12%
Financial Services Firm
10%
Manufacturing Company
9%
Government
8%
Computer Software Company
12%
Manufacturing Company
10%
Government
9%
Comms Service Provider
7%
Manufacturing Company
13%
Computer Software Company
13%
Government
7%
Retailer
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business116
Midsize Enterprise46
Large Enterprise152
By reviewers
Company SizeCount
Small Business39
Midsize Enterprise16
Large Enterprise30
No data available
 

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?
Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...
What are the pros and cons of Microsoft Intune?
Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...
How does Google Cloud Identity compare with Microsoft Intune?
Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...
What is your experience regarding pricing and costs for Microsoft Remote Desktop Services?
In limited use cases, Microsoft Remote Desktop Services is free as it is defaulted by any Microsoft license. The paid...
What needs improvement with Microsoft Remote Desktop Services?
The only problem I see is that when I am connected, there is a certain lag because of the network.
Should I choose Teamviewer Tensor over the regular Teamviewer?
The number one advantage of TeamViewer for me is its ease of use, specifically as it relates to the client side. By f...
What do you like most about TeamViewer Tensor?
The most valuable feature of TeamViewer Tensor is the remote access.
What needs improvement with TeamViewer Tensor?
At the time of its deployment, TeamViewer Tensor was a novel service. It was an innovative solution; numerous enhance...
 

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager
Remote Desktop Services
No data available
 

Overview

 

Sample Customers

Mitchells and Buzzers, Callaway
Bank Alfalah Ltd.
GE Oil & Gas, Android Police, Smartlaunch
Find out what your peers are saying about Microsoft Remote Desktop Services vs. TeamViewer Tensor and other solutions. Updated: September 2025.
872,846 professionals have used our research since 2012.