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Microsoft Remote Desktop Services vs TeamViewer Tensor comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Aug 7, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Microsoft Intune
Sponsored
Ranking in Remote Access
1st
Average Rating
8.2
Reviews Sentiment
7.2
Number of Reviews
279
Ranking in other categories
Configuration Management (2nd), Enterprise Mobility Management (EMM) (1st), Unified Endpoint Management (UEM) (1st), Microsoft Security Suite (1st)
Microsoft Remote Desktop Se...
Ranking in Remote Access
2nd
Average Rating
8.0
Reviews Sentiment
6.5
Number of Reviews
80
Ranking in other categories
Virtual Desktop Infrastructure (VDI) (5th)
TeamViewer Tensor
Ranking in Remote Access
6th
Average Rating
8.6
Reviews Sentiment
7.2
Number of Reviews
4
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of July 2025, in the Remote Access category, the mindshare of Microsoft Intune is 9.9%, down from 10.6% compared to the previous year. The mindshare of Microsoft Remote Desktop Services is 10.0%, down from 14.3% compared to the previous year. The mindshare of TeamViewer Tensor is 6.1%, up from 5.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Remote Access
 

Featured Reviews

AkashKamble - PeerSpot reviewer
Enables management of multiple operating systems with a single license
The best feature is that it's a Microsoft product, so if anything goes wrong, we get quick support for anything required. Remote system functionality allows us to sit anywhere and take control of any device via remote management. We can enhance security for clients' laptops with built-in Microsoft Defender, which is available with the Microsoft Intune license. We use it for reporting purposes through endpoint analytics. When pushing scripting, there are two types available: remediation script and reservation script. Through endpoint analytics, you can push defender policies to clients. It helps with reporting, inventory updates, and monitoring tenant status health.
Terje Romen - PeerSpot reviewer
Accessing the same desktop experience from anywhere but user template creation needs improvement
Mostly we are quite happy with it. However, some of us want a more powerful desktop. When not present, we use a remote tool called Splashtop, which is a good solution for some users. We have about ten licenses for those who need a powerful workstation at the office. We have not used many different tools. We are never in contact with Microsoft. These are quite basic configurations, to be honest. It's not complicated. AI is coming to or is already in some applications we are using. Not system-wise, however, it might be good. I'd rate the solution seven out of ten. It's quite good, yet certainly not perfect.
IW
A cost-effective cloud solution to work on multiple devices
TeamViewer Tensor supports internal and external customers with IT support issues, enabling them to work on multiple operating systems and devices, such as laptops, desktops, tablets, and phones We focused on ensuring seamless connectivity to all devices and operating systems. At the time of its…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Intune simplifies compliance. The ability to manage software updates and policies on endpoints has helped us meet contract requirements."
"The biggest benefits of Intune are the ability to push changes and the added security. When we moved forward with Defender, we onboarded all those machines automatically. That helps dramatically. For a while, we were left with machines that weren't protected. We could see where people had done things they shouldn't have done, and Defender saved our skins a few times. It didn't happen a lot, but it happened enough that it made us glad we made that decision."
"Microsoft Intune has definitely reduced management burdens."
"Easy to use."
"One of our clients migrated the model workplace based on Intune, achieving a 78 percent cost reduction, which is quite a lot."
"The stability of Microsoft Intune is good."
"Stable solution at a good price."
"The solution has reduced the risk of security breaches by 30%."
"We use cloud remote support because we need to assist our customers. It allows them to connect from the web. I"
"We have scaled the solution and find this easy to do."
"It's largely stable."
"The most valuable feature of this solution at the moment is the HTML5 web client. You get a browser experience, not just the terminal sort of client, and the integration with Azure multi-factor application."
"It works fine, and it is largely issue-free."
"The solution is easy to deploy and there are many features available that you can turn on or off depending on your budget."
"The solution is now stable."
"The solution performs well and is easy to use."
"Remote desktop sharing is one valuable feature of the solution."
"This product is very simple to use and you can connect whether you are behind a firewall or not."
"The most valuable feature of TeamViewer Tensor is the remote access."
 

Cons

"The solution could improve by having better integration with Apple."
"I want more secure, reliable, and efficient security policies."
"One drawback of Intune is that we cannot find devices based on a user's region or location."
"Intune's reporting and logging could be improved. When troubleshooting, it's difficult to collect the logs and determine what's happening. If I want to filter out the compliant devices, I can see it from the logs, but I would like the option to drill down further."
"There is room for improvement in the reporting capabilities, specifically app reporting. It is challenging to report which apps are installed on which device."
"It would be interesting to integrate the server side of Intune. Some group policy updates we have on the Windows Server side and possibly some on the client side could also be included."
"Intune endpoint analytics can be challenging."
"It would be beneficial to have a more straightforward understanding of Intune's capabilities, presented in a simplified manner."
"The solution should introduce a chat feature for end users."
"We encounter challenges with portability, especially for users of iOS devices."
"The solution isn't as good as the Citrix option."
"The reliability of the solution could improve."
"The solution should have better security."
"I rate Microsoft's customer service support a two out of ten. In general, Microsoft has poor support."
"It could be made simpler from a management perspective."
"The current process I have to go through to get a Windows 11 VM up and running is difficult. Windows 10 worked a whole lot better than Windows 11."
"Having the ability to create subgroups and delegate permissions to the group members would be a helpful addition."
"The SSO feature of the solution may sometimes not function perfectly…Pricing might be improved for TeamViewer Tensor."
"The solution could include more AI (Artificial Intelligence)."
 

Pricing and Cost Advice

"For Microsoft 365 E5 clients, cost is not an issue as this product is one of the benefits."
"I liked the tool's pricing until P2 came into effect. I am unsure about the current value versus the cost of the new licensing model."
"Microsoft Intune is expensive."
"We have a limited budget for security investments, so Microsoft should consider reducing pricing in our region. This would make investment more viable, especially since larger businesses in other countries can afford it easily."
"Previously the price was $4 per month per user. Now it's $2.25 per user per month."
"I rate Intune an eight out of ten for affordability. It's bundled with the 365 licensing, which is competitive overall."
"Microsoft Intune is pretty reasonable. We have difficulty with Azure, which is probably why we have not put many assets in Azure. Everything we put there is very expensive."
"Any bundle package, such as Security E3, covers multiple things, such as AAP, BitLocker, etc. If you go for them individually, they would be more expensive. Bundling makes the price more attractive and competitive."
"Microsoft Remote Desktop Services comes free as part of Microsoft Windows."
"The pricing is moderate."
"I would say it's expensive as there similar products available for free."
"The solution is expensive. Since things are made to be a bit easier in the solution, the solution's cost is a bit on the higher side."
"The solution comes free with Microsoft Windows."
"The solution is overly expensive."
"The price of Microsoft Remote Desktop Services is reasonable. The solution can come for free for some clients with certain agreements."
"The tool must be cheaper."
"The pricing is a little bit on the higher side."
"I rate pricing a ten on a scale from one to ten, where one is low and ten is high. There are no additional costs attached to the licensing of the solution."
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Top Industries

By visitors reading reviews
Computer Software Company
13%
Financial Services Firm
9%
Manufacturing Company
9%
Government
8%
Computer Software Company
13%
Manufacturing Company
9%
Government
9%
Financial Services Firm
7%
Computer Software Company
15%
Manufacturing Company
11%
Government
7%
Retailer
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?
Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...
What are the pros and cons of Microsoft Intune?
Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...
How does Google Cloud Identity compare with Microsoft Intune?
Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...
What is your experience regarding pricing and costs for Microsoft Remote Desktop Services?
In limited use cases, Microsoft Remote Desktop Services is free as it is defaulted by any Microsoft license. The paid...
What needs improvement with Microsoft Remote Desktop Services?
The only problem I see is that when I am connected, there is a certain lag because of the network.
Should I choose Teamviewer Tensor over the regular Teamviewer?
The number one advantage of TeamViewer for me is its ease of use, specifically as it relates to the client side. By f...
What do you like most about TeamViewer Tensor?
The most valuable feature of TeamViewer Tensor is the remote access.
What needs improvement with TeamViewer Tensor?
At the time of its deployment, TeamViewer Tensor was a novel service. It was an innovative solution; numerous enhance...
 

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager
Remote Desktop Services
No data available
 

Overview

 

Sample Customers

Mitchells and Buzzers, Callaway
Bank Alfalah Ltd.
GE Oil & Gas, Android Police, Smartlaunch
Find out what your peers are saying about Microsoft Remote Desktop Services vs. TeamViewer Tensor and other solutions. Updated: June 2025.
861,390 professionals have used our research since 2012.