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TeamViewer Business vs Workspace ONE UEM comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Nov 2, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.3
Microsoft Intune enhances efficiency and security while reducing costs, resources, and hardware needs, offering excellent integration and productivity.
Sentiment score
6.3
TeamViewer Business boosts efficiency by reducing travel and operational costs, though some users face functionality challenges.
Sentiment score
6.5
Workspace ONE UEM users reported improved security, reduced IT workload, and cost savings, with varying ROI experiences and future potential.
Everything we've gained from it makes my job easier day after day, and I see value in it as an engineer.
IT Systems Engineer at Syracuse University
Microsoft Intune not only saves costs by reducing the number of personnel needed but also offers a comprehensive solution for managing laptops, applications, security, individual access, and enrollment.
Subject Matter Expert at Engage IT Services Pvt Ltd
Importantly, when someone leaves the company, it helps protect document access on their devices.
Channels & Alliances Head at Link Development
If our issue usually takes fifteen minutes, then we can resolve it in a five-minute timeframe.
IT Manager at SignDesk
I rate TeamViewer Business a 10 because I have used other access solutions like Help Desk, but all the features included in TeamViewer Business, along with its ergonomics and performance, are unmatched.
Senior Application Support Consultant at Talentia Software
Rather than needing to go on-site, we could connect remotely, making it easier for those who are not tech-savvy, thanks to TeamViewer Business's user-friendly features.
IT NETWORK ENGINEER at KFUPM
 

Customer Service

Sentiment score
5.7
Microsoft Intune support receives mixed reviews with praise for premium plans but concerns about slow responses and inconsistent quality.
Sentiment score
7.5
TeamViewer Business offers responsive, knowledgeable support, though often unnecessary due to the software's simplicity and reliability.
Sentiment score
5.9
Workspace ONE UEM support varies in effectiveness, with inconsistency and delays, but escalated cases often receive excellent assistance.
When a support ticket is submitted, it directly reaches someone with Intune support expertise.
Collaborations engineer at a financial services firm with 1,001-5,000 employees
When I contacted Microsoft, they had the same expertise, if not more, which is phenomenal because I felt heard and my problem was solved.
IT Systems Engineer at Syracuse University
Sometimes, the support provided is excellent, and the representative is knowledgeable, while other times, the service needs improvement.
Engineer at a healthcare company with 5,001-10,000 employees
I would rate the customer support a ten.
Head of IT, Infrastructure at a educational organization with 1,001-5,000 employees
Since 2007, I have not needed to reach out to TeamViewer Business's customer service or support team because I have not experienced any issues with the application, which speaks volumes about its reliability.
IT NETWORK ENGINEER at KFUPM
You can actually use TeamViewer Business as an app on Microsoft Teams.
IT Back Office Engineer (Cloud) at Digicall Group
Support responds immediately, but I see that some engineers are new or they don't have experience collecting logs, so they take two to three days to come back.
Sr. Technical Specialist & Team lead at Wysetek Systems Technologists Pvt. Ltd.
The support side has recently become weaker compared to what it used to be with VMware.
Trainer/Consultant at Koenig Solutions Pvt. Ltd.
 

Scalability Issues

Sentiment score
6.6
Microsoft Intune offers seamless scalability for various organization sizes, efficiently managing devices with flexible licensing and high user ratings.
Sentiment score
7.3
TeamViewer Business smoothly scales across environments, despite some management and cost concerns, supporting both small businesses and large enterprises.
Sentiment score
7.6
Workspace ONE UEM is praised for scalability and flexibility, supporting diverse enterprises with minimal issues, especially in cloud deployments.
The scalability of Microsoft Intune is ten out of ten.
Solutions Architect at a computer software company with 51-200 employees
Ideally, we want to automatically segregate devices based on user properties like primary use, but currently, dynamic groups seem limited to device properties.
Engineer, Systems Admin . at a financial services firm with 5,001-10,000 employees
It supports organizations with 200 endpoints and those with more than 15,000 endpoints.
Director at Provisioned
People responsible for TeamViewer can contact TeamViewer and add more users very easily.
Support analyst at a tech vendor with 10,001+ employees
Scalability has been useful for my organization because we have additional licenses for extra admins, and having the ability to have unlimited end-users is really valuable.
Head of IT, Infrastructure at a educational organization with 1,001-5,000 employees
TeamViewer Business can handle growth easily, facilitating all internal services and what we can provide to clients, especially for hybrid cloud and on-premise clients.
Senior Application Support Consultant at Talentia Software
 

Stability Issues

Sentiment score
6.7
Microsoft Intune is considered reliable and robust, despite occasional bugs and performance issues, with improvements over earlier versions.
Sentiment score
8.1
TeamViewer Business is praised for reliability, stability, strong customer support, and security, with few issues mainly from network conditions.
Sentiment score
7.6
Workspace ONE UEM is stable and reliable, though complex environments and updates may occasionally cause issues, especially on-premise.
We have not experienced downtime, bugs, or glitches.
Head of IT at TWM SOLICITORS LLP
It appears Microsoft Intune undergoes changes without informing customers.
Support Engineer at a tech services company with 201-500 employees
Microsoft Intune has been very stable.
Collaborations engineer at a financial services firm with 1,001-5,000 employees
TeamViewer Business is stable.
Senior Application Support Consultant at Talentia Software
TeamViewer Business is stable and does not crash.
IT NETWORK ENGINEER at KFUPM
TeamViewer Business by far is the most stable because it just works.
IT Back Office Engineer (Cloud) at Digicall Group
 

Room For Improvement

Microsoft Intune needs improved reporting, third-party integration, non-Windows management, security policies, navigation, and better pricing and support.
TeamViewer Business needs better Linux and macOS support, improved sessions, UI, pricing, stability, security, and documentation enhancements.
Workspace ONE UEM users seek better reporting, integration, and user-friendliness, with concerns about scalability, pricing, and training resources.
Features like unlocking devices sometimes fail, and the support offered for other operating systems is insufficient.
Strategy & Portfolio Advisor at a insurance company with 1,001-5,000 employees
There are communication issues, so you might start working with a feature without knowing if it will be deprecated six months from now.
Collaborations engineer at a financial services firm with 1,001-5,000 employees
Many third-party companies offer single-pane-of-glass reporting that shows you what your update environment looks like, how your patch is doing, application status, etc., but Intune's reporting is not intuitive.
Engineer at a healthcare company with 5,001-10,000 employees
TeamViewer could work on performance latency in slower internet connections by optimizing screen refresh rates during remote sessions, especially when transferring large files or using graphics-heavy applications.
Security and Support Engineer at a tech services company with 11-50 employees
It's quite expensive for an enterprise, which creates a problem when suggesting this solution to the customer.
Project Manager at a media company with 501-1,000 employees
It would be beneficial to have group functionalities to separate access when many consultants want to access different departments or clients at the same time.
Senior Application Support Consultant at Talentia Software
Another concern is that support is getting reduced by Workspace ONE; some customers are saying there are support issues on Workspace ONE right now.
Sr. Technical Specialist & Team lead at Wysetek Systems Technologists Pvt. Ltd.
The documentation is not comprehensive compared to other VMware solutions or Microsoft documentation.
Trainer/Consultant at Koenig Solutions Pvt. Ltd.
 

Setup Cost

Microsoft Intune provides cost-effective pricing, especially when bundled with Office 365, with average subscriptions at $7 per user.
TeamViewer Business offers a flexible licensing model with high pricing, justified for larger teams; promotions and discounts reduce costs.
Workspace ONE UEM is often pricier than competitors, with costs affected by user count, features, and additional fees.
Introductory professional services, like a fast-track service, were included with our E5 membership, and there have been no additional costs.
Senior Systems Architect IV at a aerospace/defense firm with 10,001+ employees
The Intune suite and add-ons, such as batch management and remote help, are costly.
Technical Sales Professional (Microsoft Modern Workplace) at Alnafitha IT
It costs approximately forty euros per user per month.
Cyber Security Officer at Gudu
My experience with pricing, setup cost, and licensing of TeamViewer Business was positive, which is why we chose it when we were comparing it with other solutions.
ICT Technician at Thekwini TVET College
I would not be sure how much exactly everything costs, but I am someone that picks up the license consumption and also recommends plans for the application because obviously the company is growing and devices are getting more and more.
IT Back Office Engineer (Cloud) at Digicall Group
 

Valuable Features

Microsoft Intune integrates with Microsoft services, simplifying deployment and enhancing security for seamless cloud management and robust resource control.
TeamViewer Business excels in remote management with cross-platform support, advanced security, and seamless device connectivity, boosting productivity.
Workspace ONE UEM offers shared device mode, strong security, seamless integration, remote management, and scalable, stable multi-platform support.
Intune excels in configuration and compliance management for Windows 10, ensuring devices receive timely updates and adhere to organizational standards.
Microsoft Practice Lead at a tech services company with 11-50 employees
Dynamic groups allow us to set conditions for automatic membership, eliminating the need for user intervention or manual review and ensuring a seamless workflow.
Engineer, Systems Admin . at a financial services firm with 5,001-10,000 employees
Windows Autopatch is the most valuable because it removes the burden of patch management.
Director at Provisioned
TeamViewer Business has positively impacted my organization by giving us the ability to provide clients with a good experience and to fix bugs quickly while accessing their computers.
Support analyst at a tech vendor with 10,001+ employees
TeamViewer Business has positively impacted my organization by boosting efficiency since you do not need to be physically available to the client to troubleshoot or help them.
Security and Support Engineer at a tech services company with 11-50 employees
TeamViewer Business has positively impacted our organization by reducing the time of the TAT for resolving issues for end users, which has really helped us.
IT Manager at SignDesk
In UEM, the most helpful part of Windows Management is the baseline policy and central script; using this, you can replace all the AD GPO policy.
Sr. Technical Specialist & Team lead at Wysetek Systems Technologists Pvt. Ltd.
In terms of assessing the capability of Workspace ONE UEM in maintaining compliance across all endpoints, that's a very handy feature set.
Trainer/Consultant at Koenig Solutions Pvt. Ltd.
 

Categories and Ranking

Microsoft Intune
Sponsored
Ranking in Remote Access
2nd
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
312
Ranking in other categories
Configuration Management (2nd), Enterprise Mobility Management (EMM) (1st), Unified Endpoint Management (UEM) (1st), Microsoft Security Suite (1st)
TeamViewer Business
Ranking in Remote Access
1st
Average Rating
8.6
Reviews Sentiment
6.7
Number of Reviews
99
Ranking in other categories
Virtual Meetings (3rd)
Workspace ONE UEM
Ranking in Remote Access
6th
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
102
Ranking in other categories
Virtual Desktop Infrastructure (VDI) (7th), Enterprise Mobility Management (EMM) (2nd), Identity and Access Management as a Service (IDaaS) (IAMaaS) (11th), Unified Endpoint Management (UEM) (3rd)
 

Mindshare comparison

As of January 2026, in the Remote Access category, the mindshare of Microsoft Intune is 9.3%, down from 9.5% compared to the previous year. The mindshare of TeamViewer Business is 10.2%, down from 12.7% compared to the previous year. The mindshare of Workspace ONE UEM is 5.2%, down from 7.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Remote Access Market Share Distribution
ProductMarket Share (%)
TeamViewer Business10.2%
Microsoft Intune9.3%
Workspace ONE UEM5.2%
Other75.3%
Remote Access
 

Featured Reviews

AkashKamble - PeerSpot reviewer
Sr MacOS specialist engineer at Cyber24
Enables management of multiple operating systems with a single license
The best feature is that it's a Microsoft product, so if anything goes wrong, we get quick support for anything required. Remote system functionality allows us to sit anywhere and take control of any device via remote management. We can enhance security for clients' laptops with built-in Microsoft Defender, which is available with the Microsoft Intune license. We use it for reporting purposes through endpoint analytics. When pushing scripting, there are two types available: remediation script and reservation script. Through endpoint analytics, you can push defender policies to clients. It helps with reporting, inventory updates, and monitoring tenant status health.
JIMRALD ABASANTA - PeerSpot reviewer
IT NETWORK ENGINEER at KFUPM
Remote support has transformed my work and now saves time with fast, secure file transfers
What I appreciate about TeamViewer Business is the reliable and secure connection experienced during file transfers or troubleshooting processes, even when we have to restart the PC; we are still able to connect to the customer quickly. TeamViewer Business offers a free version for both personal and business use. The free version actually covers all the features needed for secure remote connection, which is one of the positive aspects I have experienced. The secure connections and great file transfer feature are super fast and secure, with reliable features during the process of reconnecting and connecting back to clients. Back in 2009 and 2007, the internet did not have the faster features it has today. TeamViewer Business's file transfer feature has made things easier. Instead of downloading a file from a source like HP.com, we just have to transfer the file from our system to the customer securely and quickly. Many technical support people have benefited from that feature, which I find very reliable.
Vishal Bhatia - PeerSpot reviewer
Trainer/Consultant at Koenig Solutions Pvt. Ltd.
Effective product tracking and monitoring enhances daily operations despite needing documentation improvement
The documentation part of Workspace ONE UEM can be confusing. The documentation is not comprehensive compared to other VMware solutions or Microsoft documentation. Most people struggle to connect the dots when looking at the documentation. Even the training material and PowerPoint slide decks that trainers use are sometimes too confusing or overwhelming, with too much content but not enough clarity. The support side has recently become weaker compared to what it used to be with VMware. This is another area that needs improvement. Since working with Workspace ONE UEM from when it was AirWatch, it has improved significantly over the last five years. However, there are still some gray areas and scope for improvement, especially in documentation and workflow between different aspects of the solution.
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Top Industries

By visitors reading reviews
No data available
Manufacturing Company
12%
Computer Software Company
10%
Comms Service Provider
6%
Financial Services Firm
6%
Computer Software Company
11%
Manufacturing Company
9%
Financial Services Firm
8%
Government
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business121
Midsize Enterprise47
Large Enterprise154
By reviewers
Company SizeCount
Small Business41
Midsize Enterprise34
Large Enterprise32
By reviewers
Company SizeCount
Small Business41
Midsize Enterprise21
Large Enterprise58
 

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?
Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...
What are the pros and cons of Microsoft Intune?
Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...
How does Google Cloud Identity compare with Microsoft Intune?
Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...
Should I choose Teamviewer Tensor over the regular Teamviewer?
The number one advantage of TeamViewer for me is its ease of use, specifically as it relates to the client side. By f...
What do you like most about TeamViewer?
It is easy to use and has a pretty good UI.
What is your experience regarding pricing and costs for TeamViewer?
Regarding pricing and setup costs, I have not directly encountered those matters. My experience has mostly focused on...
How does VMware Workspace One compare with VMware Horizon 7?
VMware Workspace One has a powerful set of helpful features. The solution offers very good documentation, the initial...
What do you like most about VMware Workspace ONE?
The platform provides a stable environment for operations and quickly creates new environments. Additionally, it offe...
What is your experience regarding pricing and costs for VMware Workspace ONE?
I would rate the pricing a three out of ten. It's a highly affordable solution. If a customer knows the value of the ...
 

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager
No data available
VMware Workspace ONE, VMware AirWatch, Workspace ONE Assist, VMware Identity Manager, Workspace ONE Access, VMware Horizon Air
 

Overview

 

Sample Customers

Mitchells and Buzzers, Callaway
Porsche Informatik, Philips, DHL, Intel, Motorola, Microsoft, IBM, Siemens, Fujitsu, American Red Cross
Australian Sports Commission, Stockport NHS Foundation Trust, Lomond School, Merck, United Bank, Medical College of Wisconsin, Latymer Upper School, 2gether NHS Foundation Trust, Dowling Aaron Inc., Trillium Lakelands District School Board, Harrogate Grammar School, Duke University Football, Delta Air Lines, Adventist Health System, Giochi Preziosi, Cramlington Learning Village, Intermountain Healthcare, Safexpress, TAG Aviation
Find out what your peers are saying about TeamViewer Business vs. Workspace ONE UEM and other solutions. Updated: December 2025.
881,082 professionals have used our research since 2012.