Regarding pricing and setup costs, I have not directly encountered those matters. My experience has mostly focused on setup and licensing, which are not part of my support scope, as I was a user in my previous company. For personal use, I find the free features highly beneficial.
My experience with pricing, setup cost, and licensing of TeamViewer Business was positive, which is why we chose it when we were comparing it with other solutions.
The tool's price is a problem because TeamViewer wants users to sign up, and I feel most of the products want their users to do the same. TeamViewer is very pricey. You have to sign up for a yearly subscription.
I do not handle the licensing aspect of the solution. My understanding is the pricing is reasonable. Everything is included in the price. There are no add-ons.
System Engineer at a tech services company with 201-500 employees
Real User
Mar 4, 2022
The solution has a pilot feature that is expensive. The overall price of the solution can be cheaper. We have licenses for three technicians, and all clients in the company were supported. We have three licenses for the IT technician and we support 100 PCs connection when it's needed.
There is a free version that has limitations, such as the time of the session with be terminated after a set timeframe. If you buy the license, it's a very good tool for monitoring and for remote access. There are a number of functions you can do with it. When you have virtual teams and they are across remote areas, it provides a means of collaboration. That's why it is very good. There are many other options available, such as PCAnywhere. Many of the larger and multinational companies deploy these types of solutions. The price of the license could be less expensive.
TeamViewer is expensive, and you get a limited number of connections for your money. We've now switched to AnyDesk, which is free, because the price of TeamViewer was too high.
IT Supervisor at a financial services firm with 1-10 employees
Real User
Dec 1, 2021
I think the price is reasonable. When a company develops software, they are creating a product. The purpose is to help people and also to make money. With this in mind, TeamViewer has a good price because you can still use it well without running into any issues. You can get a trial version but you cannot use it for free forever. If you are using the free version, you will have some limitations.
Maintenance Supervisor at Atlanta Metropolitan State College
Real User
Jan 9, 2020
TeamViewer was willing to give us a one-year package. Whereas, a lot of the other companies that we explored were paid by the month or quarter. It's just easier for our finance people at the college if we can make a one-time yearly payment. TeamViewer has multiple licensing options. The price was cheaper than what we were previously paying. At the time that we went with TeamViewer, we were using ShareConnect. The TeamViewer package was about half the cost and able to have a bigger number of users.
Technical Support for Commercial Theater Division at a media company with 51-200 employees
Real User
Dec 25, 2019
We have a corporate license. The maximum amount number of users changes based on the amount you pay. E.g., with our license, there is a maximum amount of users who can use the solution at the same time (10 users). The cost is in the thousands of dollars per year.
IT Director at a healthcare company with 51-200 employees
Real User
Dec 23, 2019
We have an annual subscription that is just under $1,900 with no additional costs. We get these promotions about upgrades and stuff like that, but we haven't had a need to add more seats. Users can also use TeamViewer for home use with a non-commercial free license.
We have the corporate license. It's extremely cheap. For what we utilize it for it's not a super-expensive license. It was about the same or a little bit cheaper than LogMeIn but it's more stable and a better program for what we need in our company.
GIS Developer at a transportation company with 11-50 employees
Real User
Dec 5, 2019
It does what I need it to do but I think it's expensive. It wasn't easy for me to get approval from the company to get it. Not a whole lot of people in our company use it, but the five or six of us who do use it get a lot out of it. It's costing us about $700 a year, per license. For the company it was $2,000, and that was on a deal. I think it would have been $2,200 or $2,300. I also got it for a friend who was working remotely. At the end of his year's subscription to TeamViewer, he wasn't using it much anymore. He was using something else. He called them to tell them that he did not want to continue with it for another year, but they said, "No, you didn't give us the 30-day buffer at the end of the year which is required to cancel for the coming year, so there's no way you can cancel now." They wouldn't let him out of the contract. He didn't read the fine print. We then read the fine print it did say that you have to give that number of days' prior notice before you cancel at the end of the year. If you don't give them that prior notice, you're stuck. I didn't like that. I've looked at other companies that provide the same type of thing and their pricing is about the same.
Every now and then, I hear people complain, "Oh, it's pretty expensive," because it will cost you $1,500 to $1,600 a year, but when I think of how much work I do through TeamViewer...
TeamViewer offers a free version to try. Download and give it a shot. See what it's like and if you like it, then buy the license for it. We tell people not to license TeamViewer internally, but they can download it. The product is not quite organized for distribution.
The cost of the licenses depends on how you buy them. They just had a buy one get one free deal going, and they do that every once in a while. Where you buy one license, and they will give you the second one free, or you can try to get discounts. Most of our licenses that we have we tried to do something like that just to save some money. A rough estimate of our user cost is $500 per user annually. It is very cheap. About a year ago today, an add-on channel was $232 dollars, but that was pro-rated because it was at the end of the month. The only issue that I ever did have with it, and this was quite awhile back, was we were trying to get one of our licenses applied to a user. Because it was a user who had a license and we had previously removed it, then we wanted to give it back to them, and for some reason TeamViewer kept saying that the user already existed. We were like, "Well, no, that person left, and now, they are back again. " However, we threw them an email, and they fixed it. They said, “Try it now,” and it worked.
Director of IT at Chester County Intermediate Unit
Real User
Apr 23, 2019
TeamViewer pricing is reasonable. It's licensed by simultaneous controlling tech, rather than by the device. I like that because previously it was always a struggle to keep the device list maintained. If we got rid of a device and we didn't remove LogMeIn properly, the device would remain in our LogMeIn Central account and use a license. That's not a problem with TeamViewer's licensing, plus you can have as many techs as you want, but it monitors their simultaneous remote control usage with Hosts. It can be a little tricky in the sense that you have to plan for the maximum simultaneous usage during busy times, and initially I didn't purchase enough licenses, but when we started hitting the limit, TeamViewer detected that and sent emails notifying us, then our sales rep very quickly added another license (allowing us to pay later via purchase order) to get us back in business. In our environment, TeamViewer turns out to be less expensive than LogMeIn, at least so far. We’re currently saving about 30 percent on licensing costs, and we don’t have to worry about maintaining/pruning the list of machines in the LogMeIn. TeamViewer's automatic emails telling us that we've hit the simultaneous limit includes stats on how many times it has happened recently, which helps in deciding whether to purchase an additional license. This type of licensing does have a downside: with LogMeIn, my staff were accused to controlling a client or a server and staying connected as needed, sometimes for hours if they were doing maintenance on a server or assisting a user with an intermittent issue. But with TeamViewer, that chews up a simultaneous-use license and drives additional licensing costs, so we all have to remember to disconnect from Hosts.
The pricing and licensing are sort of high. Having been an early adopter of the subscription model, and primarily because version 11 was the last licensed version that I owned, when I was looking at 12, I was also looking at upgrading to corporate. I called TeamViewer sales and talked with them. At that point, subscription was a relatively new option. It was not even mentioned on the website at that time. However, it was pretty easy for me to look at my historical TeamViewer purchases in my accounting software and see that I was buying a new TeamViewer license every time a new version came out. So, switching to a subscription model wasn't going to be anything different than what I was already doing, so renewing the subscription every year was not any different than buying the upgraded version every year. There was good incentive to move from the middle tier to the corporate tier.
TeamViewer Business offers seamless remote access with its cross-platform compatibility, robust security features, and user-friendly interface, making it ideal for technical support and remote collaboration in distributed environments.TeamViewer Business is a powerful tool for remote access and technical support, valued for its ability to bypass firewalls and swift connections. It supports multiple operating systems like Windows, Mac, and Linux, facilitating access to servers and end-user...
Regarding pricing and setup costs, I have not directly encountered those matters. My experience has mostly focused on setup and licensing, which are not part of my support scope, as I was a user in my previous company. For personal use, I find the free features highly beneficial.
My experience with pricing, setup cost, and licensing of TeamViewer Business was positive, which is why we chose it when we were comparing it with other solutions.
The tool's price is a problem because TeamViewer wants users to sign up, and I feel most of the products want their users to do the same. TeamViewer is very pricey. You have to sign up for a yearly subscription.
The solution's pricing is reasonable.
I used the free version of TeamViewer.
We use a paid version. The free version has some limitations and you're not able to make voice calls.
There is no license needed to use TeamViewer.
I used the free version of the product. I did not need to pay any licensing fee.
I don't handle the licensing. I can't speak to the costs. However, my understanding is that it is reasonably priced.
We are using the standard free version of TeamViewer.
I don't have any visibility of the cost of the solution. It's not an aspect I deal with directly.
I used the free version of TeamViewer.
I do not handle the licensing aspect of the solution. My understanding is the pricing is reasonable. Everything is included in the price. There are no add-ons.
The licensing on offer is reasonable.
The solution may be free to use. However, I’m not 100% sure on this.
We have a permanent license and the price is reasonable.
I don’t have any visibility in terms of licensing costs.
I don't have any insight into how much the solution costs.
I can't speak to the exact cost of the product. I'm not sure how the licensing process works.
After trying free version, you can buy proper license.
Using this solution does not require any license plan. It's just a soft application which we are going to install on our systems.
I am using the free version of TeamViewer. There is a subscription fee to use the premium features.
We use the free version of TeamViewer.
I am using the free version only. I've never had to buy their license.
I am using the free version of TeamViewer
I don't use the commercial version. The version I use is free.
We are using the free version of TeamViewer.
The solution has a pilot feature that is expensive. The overall price of the solution can be cheaper. We have licenses for three technicians, and all clients in the company were supported. We have three licenses for the IT technician and we support 100 PCs connection when it's needed.
We are not using the solution for commercial use therefore it is free to use.
There is a free version that has limitations, such as the time of the session with be terminated after a set timeframe. If you buy the license, it's a very good tool for monitoring and for remote access. There are a number of functions you can do with it. When you have virtual teams and they are across remote areas, it provides a means of collaboration. That's why it is very good. There are many other options available, such as PCAnywhere. Many of the larger and multinational companies deploy these types of solutions. The price of the license could be less expensive.
We are using the free version. We do not pay any licensing fees.
TeamViewer is expensive, and you get a limited number of connections for your money. We've now switched to AnyDesk, which is free, because the price of TeamViewer was too high.
The version of the solution we are using is free.
I think the price is reasonable. When a company develops software, they are creating a product. The purpose is to help people and also to make money. With this in mind, TeamViewer has a good price because you can still use it well without running into any issues. You can get a trial version but you cannot use it for free forever. If you are using the free version, you will have some limitations.
TeamViewer's price is cheaper than some other similar solutions. We have licenses for our users.
It would be nice if it is cheaper.
There is a free and paid version of this solution. I am currently using the free version.
There is a subscription option for licensing the product. The price could always be a bit less.
TeamViewer was willing to give us a one-year package. Whereas, a lot of the other companies that we explored were paid by the month or quarter. It's just easier for our finance people at the college if we can make a one-time yearly payment. TeamViewer has multiple licensing options. The price was cheaper than what we were previously paying. At the time that we went with TeamViewer, we were using ShareConnect. The TeamViewer package was about half the cost and able to have a bigger number of users.
We have a corporate license. The maximum amount number of users changes based on the amount you pay. E.g., with our license, there is a maximum amount of users who can use the solution at the same time (10 users). The cost is in the thousands of dollars per year.
We have an annual subscription that is just under $1,900 with no additional costs. We get these promotions about upgrades and stuff like that, but we haven't had a need to add more seats. Users can also use TeamViewer for home use with a non-commercial free license.
We have the corporate license. It's extremely cheap. For what we utilize it for it's not a super-expensive license. It was about the same or a little bit cheaper than LogMeIn but it's more stable and a better program for what we need in our company.
It does what I need it to do but I think it's expensive. It wasn't easy for me to get approval from the company to get it. Not a whole lot of people in our company use it, but the five or six of us who do use it get a lot out of it. It's costing us about $700 a year, per license. For the company it was $2,000, and that was on a deal. I think it would have been $2,200 or $2,300. I also got it for a friend who was working remotely. At the end of his year's subscription to TeamViewer, he wasn't using it much anymore. He was using something else. He called them to tell them that he did not want to continue with it for another year, but they said, "No, you didn't give us the 30-day buffer at the end of the year which is required to cancel for the coming year, so there's no way you can cancel now." They wouldn't let him out of the contract. He didn't read the fine print. We then read the fine print it did say that you have to give that number of days' prior notice before you cancel at the end of the year. If you don't give them that prior notice, you're stuck. I didn't like that. I've looked at other companies that provide the same type of thing and their pricing is about the same.
The price is reasonable. However, it doesn't seem that anybody in my company wants to spend.
Every now and then, I hear people complain, "Oh, it's pretty expensive," because it will cost you $1,500 to $1,600 a year, but when I think of how much work I do through TeamViewer...
TeamViewer offers a free version to try. Download and give it a shot. See what it's like and if you like it, then buy the license for it. We tell people not to license TeamViewer internally, but they can download it. The product is not quite organized for distribution.
The cost of the licenses depends on how you buy them. They just had a buy one get one free deal going, and they do that every once in a while. Where you buy one license, and they will give you the second one free, or you can try to get discounts. Most of our licenses that we have we tried to do something like that just to save some money. A rough estimate of our user cost is $500 per user annually. It is very cheap. About a year ago today, an add-on channel was $232 dollars, but that was pro-rated because it was at the end of the month. The only issue that I ever did have with it, and this was quite awhile back, was we were trying to get one of our licenses applied to a user. Because it was a user who had a license and we had previously removed it, then we wanted to give it back to them, and for some reason TeamViewer kept saying that the user already existed. We were like, "Well, no, that person left, and now, they are back again. " However, we threw them an email, and they fixed it. They said, “Try it now,” and it worked.
TeamViewer pricing is reasonable. It's licensed by simultaneous controlling tech, rather than by the device. I like that because previously it was always a struggle to keep the device list maintained. If we got rid of a device and we didn't remove LogMeIn properly, the device would remain in our LogMeIn Central account and use a license. That's not a problem with TeamViewer's licensing, plus you can have as many techs as you want, but it monitors their simultaneous remote control usage with Hosts. It can be a little tricky in the sense that you have to plan for the maximum simultaneous usage during busy times, and initially I didn't purchase enough licenses, but when we started hitting the limit, TeamViewer detected that and sent emails notifying us, then our sales rep very quickly added another license (allowing us to pay later via purchase order) to get us back in business. In our environment, TeamViewer turns out to be less expensive than LogMeIn, at least so far. We’re currently saving about 30 percent on licensing costs, and we don’t have to worry about maintaining/pruning the list of machines in the LogMeIn. TeamViewer's automatic emails telling us that we've hit the simultaneous limit includes stats on how many times it has happened recently, which helps in deciding whether to purchase an additional license. This type of licensing does have a downside: with LogMeIn, my staff were accused to controlling a client or a server and staying connected as needed, sometimes for hours if they were doing maintenance on a server or assisting a user with an intermittent issue. But with TeamViewer, that chews up a simultaneous-use license and drives additional licensing costs, so we all have to remember to disconnect from Hosts.
The pricing and licensing are sort of high. Having been an early adopter of the subscription model, and primarily because version 11 was the last licensed version that I owned, when I was looking at 12, I was also looking at upgrading to corporate. I called TeamViewer sales and talked with them. At that point, subscription was a relatively new option. It was not even mentioned on the website at that time. However, it was pretty easy for me to look at my historical TeamViewer purchases in my accounting software and see that I was buying a new TeamViewer license every time a new version came out. So, switching to a subscription model wasn't going to be anything different than what I was already doing, so renewing the subscription every year was not any different than buying the upgraded version every year. There was good incentive to move from the middle tier to the corporate tier.
TeamViewer is affordable and also features a limited free version to test it out.