Try our new research platform with insights from 80,000+ expert users

Splashtop Remote Support vs TeamViewer Pilot comparison

Sponsored
 

Comparison Buyer's Guide

Executive SummaryUpdated on Aug 7, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Microsoft Intune
Sponsored
Ranking in Remote Access
1st
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
296
Ranking in other categories
Configuration Management (2nd), Enterprise Mobility Management (EMM) (1st), Unified Endpoint Management (UEM) (1st), Microsoft Security Suite (1st)
Splashtop Remote Support
Ranking in Remote Access
13th
Average Rating
8.6
Reviews Sentiment
8.4
Number of Reviews
6
Ranking in other categories
No ranking in other categories
TeamViewer Pilot
Ranking in Remote Access
36th
Average Rating
8.0
Number of Reviews
2
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of August 2025, in the Remote Access category, the mindshare of Microsoft Intune is 9.9%, down from 10.2% compared to the previous year. The mindshare of Splashtop Remote Support is 2.2%, up from 1.8% compared to the previous year. The mindshare of TeamViewer Pilot is 0.4%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Remote Access
 

Featured Reviews

AkashKamble - PeerSpot reviewer
Enables management of multiple operating systems with a single license
The best feature is that it's a Microsoft product, so if anything goes wrong, we get quick support for anything required. Remote system functionality allows us to sit anywhere and take control of any device via remote management. We can enhance security for clients' laptops with built-in Microsoft Defender, which is available with the Microsoft Intune license. We use it for reporting purposes through endpoint analytics. When pushing scripting, there are two types available: remediation script and reservation script. Through endpoint analytics, you can push defender policies to clients. It helps with reporting, inventory updates, and monitoring tenant status health.
David Fitzerman - PeerSpot reviewer
Able to boot into safe mode or standard mode remotely and reliable performance
I've only had to deal with it once. Because of the custom package we have, a white-label package, I can only think of one issue maybe six or seven years ago. I don't even remember what it was. At that time, I think they were pretty responsive. Very few companies offer phone support anymore; everyone's gone the way of email responses. I'm having that problem with CorelDRAW right now, and I'm waiting three weeks for a technician. So it's a good thing it's not important. Are the customer service and support good? For me, they're as good as anybody else, maybe not as good as some companies, but probably better than most. We deal with HP, IBM, HCL. Some companies only offer email support, and you have to wait for a response. I'm trying to remember the last time I interacted with Splashtop support. They do give you an answer. On a scale of one to ten, they're nine plus. You rarely have to use them, but I'm satisfied when you do.
reviewer1651011 - PeerSpot reviewer
Good tech support
The location markings can appear incorrectly. If the customer shows his location on camera, on our machinery, but then moves it to another location and, subsequently, back to the original one, the location markings will appear incorrectly. We are talking about the augmented reality features. While I recommend the solution, the customer may face difficulties with screen sharing, such as occurs with our customers when it comes to working in an infrastructured area like a factory. We regularly get confused, as we also provide remote technical support. The initial setup is complex.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It is user-friendly, and the performance is also good. It is a convenient product"
"What I like most about Intune is its seamless enrollment process, particularly the Autopilot method."
"Microsoft Intune has transformed my organization; we are managing to scale the Intune deployment across all our regions efficiently, and it works perfectly for our needs."
"Microsoft Intune is reliable, scalable, and user-friendly."
"For our clients, the conditional access feature along with different compliance policies that they can set is valuable."
"Microsoft Intune benefits my company because of its simplicity of use and cross-functional integration."
"The tool's most valuable feature is Autopilot."
"Intune is effective because of the configuration management and endpoint security it provides. The graphical interface makes it easier to configure and deploy devices."
"The solution is very fast."
"The file transfers work well, the remote support and hosted solution work well."
"Splashtop Remote Support is my main product, and I use it daily. Its main function is to control systems, which is essential remotely. Additionally, it has useful features such as chat functionality, file transfer, and the ability to add notes with information about a computer or server. Despite being simple software, it is very useful and valuable."
"The initial setup is simple."
"The tool's most valuable features are pricing and easy management."
"The ability to use mobile devices is helpful because we can support our clients from anywhere."
"It's easy enough to use."
"Technical support has good responsiveness."
 

Cons

"The reporting functionality of Microsoft Intune is limited compared to Microsoft System Center, which offers many more reporting options."
"I know that their AI pieces are at the infancy stage, but allowing users to do more tagging for information would be an interesting thing because Intune also directly integrates with Azure. Because a lot of the devices are hosted with that, you also get a lot of tagging of user data and other things like that."
"Additional application deployment options e.g. MSI deployment with more complex parameters or additional side-by-side files, and non-MSI deployment options."
"In terms of the admin experience, it is straightforward, but the Windows enrollment experience could be improved. Sometimes, for enrollment, we have to reset devices and re-enroll them."
"The security aspect could be more effective."
"Enhancements for managing MacOS more comprehensively would be beneficial."
"I would like Intune to natively support easier report generation. This improvement would enable less experienced staff to run reports more efficiently without relying on additional tools or functions."
"The solution's app deployment needs to be improved."
"The solution should add more options and tools for shortcuts, administration, etc."
"The solution should be able to make an inventory of computers automatically."
"The phone's a little tricky to work with due to the small screen."
"The integration features could be better."
"The packages that Splashtop has, tend to be a little bit confusing and should be simplified."
"Splashtop Remote Support needs to improve customization."
"The location markings can appear incorrectly."
"It's quite power-hungry and some customers complain that it drains the batteries on their smartphones very quickly."
 

Pricing and Cost Advice

"Microsoft offers some licensing where it's included at no extra cost when customers are already using the licenses. In such a case, it's a really good value. If you have to buy the licensing for it, it's probably on par with other solutions. It isn't substantially more or less expensive. The great thing is that it is included in some of Microsoft's licensed packages. So, some customers don't have to spend additional money for it. Typically, most providers that support Intune do charge a management fee of some sort or some fee. Certainly, we're no exception."
"With our standard E5 agreement with Microsoft, there have been no pricing concerns. Introductory professional services, like a fast-track service, were included with our E5 membership, and there have been no additional costs."
"With one user base license, we can use Intune for up to five devices. However, with Soti MobiControl, each license is tied to a single device, meaning one license is dedicated to one device only."
"Microsoft Intune is included in the E5 license at no additional cost."
"Microsoft's licensing is more flexible and adaptive than its competitors."
"There is a cost benefit of using Microsoft Intune because of the packaging with other Microsoft products."
"Pricing can be improved."
"Its price is fair. It's a normal price. It isn't too expensive or too cheap."
"The licensing fees are less than $400 per year."
"Splashtop Remote Support is not too expensive. It costs around 800 euros per year."
"The price of the solution is mid-ranged, although it is more cost effective than that of TeamViewer."
"We pay for the licensing monthly."
"It is not an expensive product."
report
Use our free recommendation engine to learn which Remote Access solutions are best for your needs.
865,384 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Computer Software Company
13%
Financial Services Firm
10%
Manufacturing Company
9%
Government
8%
Comms Service Provider
11%
Retailer
10%
Computer Software Company
10%
Manufacturing Company
6%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
No data available
 

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?
Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...
What are the pros and cons of Microsoft Intune?
Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...
How does Google Cloud Identity compare with Microsoft Intune?
Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...
What do you like most about Splashtop Remote Support?
The tool's most valuable features are pricing and easy management.
What needs improvement with Splashtop Remote Support?
The phone's a little tricky to work with due to the small screen.
What is your primary use case for Splashtop Remote Support?
We use it for remote support. We use it for small and medium businesses. Since we're in the States, all our businesse...
Ask a question
Earn 20 points
 

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager
No data available
No data available
 

Overview

 

Sample Customers

Mitchells and Buzzers, Callaway
Toyota, AT&T, Isuzu, Goodwill
Information Not Available
Find out what your peers are saying about Splashtop Remote Support vs. TeamViewer Pilot and other solutions. Updated: July 2025.
865,384 professionals have used our research since 2012.