Splashtop Remote Support vs TeamViewer Pilot comparison

Splashtop and TeamViewer are both solutions in the Remote Access category. Splashtop is ranked #11 with an average rating of 9.5, while TeamViewer is ranked #38. Splashtop holds a 2.0% mindshare in VUS, compared to TeamViewer’s 0.6% mindshare. Additionally, 100% of Splashtop users are willing to recommend the solution, compared to 100% of TeamViewer users who would recommend it.

Comparison Buyer's Guide

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Executive SummaryUpdated on Aug 7, 2024

Splashtop Remote Support and TeamViewer Pilot are leading tools in the remote support and remote assistance categories. Splashtop Remote Support has an edge in pricing and support, while TeamViewer Pilot stands out in features, warranting its higher price tag.

Features: Splashtop Remote Support offers centralized management, remote reboot, and file transfer capabilities. TeamViewer Pilot provides augmented reality support, 4K remote desktop access, and cross-platform compatibility.

Room for Improvement: Splashtop Remote Support can improve its UI design, documentation, and support for more operating systems. TeamViewer Pilot can enhance its pricing model, connection stability, and customer support response time.

Ease of Deployment and Customer Service: Splashtop Remote Support is praised for its simple deployment process and responsive customer service. TeamViewer Pilot is noted for its intuitive setup and efficient customer support, though some users find the configuration options overwhelming.

Pricing and ROI: Splashtop Remote Support offers competitive pricing with various subscription plans, providing good ROI for small businesses. TeamViewer Pilot, with its higher price, is considered worth the investment due to its advanced features and functionalities.

To learn more, read our detailed Splashtop Remote Support vs. TeamViewer Pilot Report (Updated: December 2025).

Buyer's Guide

Splashtop Remote Support vs. TeamViewer Pilot

December 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Intune

Mindshare comparison

As of January 2026, in the Remote Access category, the mindshare of Microsoft Intune is 9.3%, down from 9.5% compared to the previous year. The mindshare of Splashtop Remote Support is 2.0%, down from 2.1% compared to the previous year. The mindshare of TeamViewer Pilot is 0.6%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Access Market Share Distribution
Product	Market Share (%)
Microsoft Intune	9.3%
Splashtop Remote Support	2.0%
TeamViewer Pilot	0.6%
Other	88.1%

Remote Access

Featured Reviews

AkashKamble

Sr MacOS specialist engineer at Cyber24

Enables management of multiple operating systems with a single license

The best feature is that it's a Microsoft product, so if anything goes wrong, we get quick support for anything required. Remote system functionality allows us to sit anywhere and take control of any device via remote management. We can enhance security for clients' laptops with built-in Microsoft Defender, which is available with the Microsoft Intune license. We use it for reporting purposes through endpoint analytics. When pushing scripting, there are two types available: remediation script and reservation script. Through endpoint analytics, you can push defender policies to clients. It helps with reporting, inventory updates, and monitoring tenant status health.

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David Fitzerman

Chief Alchemist/ VP at DFC BBQ

Able to boot into safe mode or standard mode remotely and reliable performance

I've only had to deal with it once. Because of the custom package we have, a white-label package, I can only think of one issue maybe six or seven years ago. I don't even remember what it was. At that time, I think they were pretty responsive. Very few companies offer phone support anymore; everyone's gone the way of email responses. I'm having that problem with CorelDRAW right now, and I'm waiting three weeks for a technician. So it's a good thing it's not important. Are the customer service and support good? For me, they're as good as anybody else, maybe not as good as some companies, but probably better than most. We deal with HP, IBM, HCL. Some companies only offer email support, and you have to wait for a response. I'm trying to remember the last time I interacted with Splashtop support. They do give you an answer. On a scale of one to ten, they're nine plus. You rarely have to use them, but I'm satisfied when you do.

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UdaySiddu

Software Consultant at a tech vendor with 10,001+ employees

Good tech support

The location markings can appear incorrectly. If the customer shows his location on camera, on our machinery, but then moves it to another location and, subsequently, back to the original one, the location markings will appear incorrectly. We are talking about the augmented reality features. While I recommend the solution, the customer may face difficulties with screen sharing, such as occurs with our customers when it comes to working in an infrastructured area like a factory. We regularly get confused, as we also provide remote technical support. The initial setup is complex.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The best features include the management, which is quite good, and endpoints."

"It provides control over all mobile devices that are being connected to the corporate network."

"The biggest benefit for me in Microsoft Intune is control; I can control my users and what they can do and enforce the policies that I want to enforce, and it is a great tool to control and put structure to take the organization to the place I want to take it."

"I can reach devices or computers over the internet. I don't need to worry about the network connectivity between the offices. I can manage any device. That is the most important part."

"It is a comprehensive security solution that not only controls access to enterprise resources but also tracks and prevents unauthorized access, ensuring the protection of sensitive data and preventing potential data loss scenarios."

"It is very easy to use. It has a very easy interface."

"The best feature of Microsoft Intune is that it managed the endpoints."

"I appreciate Intune's autopilot feature, which allows us to enroll devices and install applications to meet corporate requirements seamlessly."

More Microsoft Intune pros

"The initial setup is simple."

"The tool's most valuable features are pricing and easy management."

"The solution is very fast."

"The ability to use mobile devices is helpful because we can support our clients from anywhere."

"Splashtop Remote Support is my main product, and I use it daily. Its main function is to control systems, which is essential remotely. Additionally, it has useful features such as chat functionality, file transfer, and the ability to add notes with information about a computer or server. Despite being simple software, it is very useful and valuable."

"The file transfers work well, the remote support and hosted solution work well."

"It's easy enough to use."

"Technical support has good responsiveness."

Cons

"One thing I would suggest is that servers are not getting managed through Microsoft Intune."

"Intune's areas for improvement revolve around security and certificate management."

"We would like to see the ability to use multiple personas on a device, similar to Samsung Knox, included in future updates."

"What would make this product better is adding more security policies and features in the next upgrade."

"Improvements can be made by allowing server integrations since it is an area where the product currently has shortcomings."

"Improvements are needed in Microsoft Intune's enterprise app management, including support for more applications in app patching, boot batching, and discovery. I also hope the cost of Remote Help will decrease because it's a much-needed Intune function. Our customers need that capability, or they will buy it from a third party at a premium."

"Automations in Microsoft Intune can be more elaborated; KQL (Kusto Query Language) is available, but if multiple automation options were readily available, which would include PowerShell, KQL, JSON, and different interpreters like VS Code or Python readily available from Microsoft Intune, it would help administration and management much better."

"There are challenges with Intune, specifically in reporting. Many third-party companies offer single-pane-of-glass reporting that shows you what your update environment looks like, how your patch is doing, application status, etc., but Intune's reporting is not intuitive."

More Microsoft Intune cons

"The solution should add more options and tools for shortcuts, administration, etc."

"The phone's a little tricky to work with due to the small screen."

"The solution should be able to make an inventory of computers automatically."

"Splashtop Remote Support needs to improve customization."

"The integration features could be better."

"The packages that Splashtop has, tend to be a little bit confusing and should be simplified."

"The location markings can appear incorrectly."

"It's quite power-hungry and some customers complain that it drains the batteries on their smartphones very quickly."

Pricing and Cost Advice

"The licensing is on a yearly basis."

"While I can't provide insights from a business perspective, it's worth noting that the pricing may differ significantly, and the discount we received might not be reflective of standard business rates."

"The product is offered as part of a Microsoft standard bundle. The pricing can be competitive to Airwatch, and Maas360."

"The pricing for Intune and the competitor products are all within the same range, there is no true advantage when it comes to cost."

"Microsoft Intune is expensive."

"We don't pay for Intune because it is bundled with the premium subscription to Office 365. It includes Intune and Defender. I don't have to buy two extra products to manage my enterprise."

"Microsoft Intune's pricing is reasonable."

"We use Defender ATP and E5 licenses."

More Microsoft Intune pricing and cost advice

"The price of the solution is mid-ranged, although it is more cost effective than that of TeamViewer."

"The licensing fees are less than $400 per year."

"Splashtop Remote Support is not too expensive. It costs around 800 euros per year."

"It is not an expensive product."

"We pay for the licensing monthly."

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Top Industries

By visitors reading reviews

Computer Software Company

10%

Financial Services Firm

10%

Manufacturing Company

10%

Government

Comms Service Provider

13%

Retailer

12%

Financial Services Firm

Manufacturing Company

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	121
Midsize Enterprise	47
Large Enterprise	154

No data available

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?

Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...

See all answers

What are the pros and cons of Microsoft Intune?

Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...

See all answers

How does Google Cloud Identity compare with Microsoft Intune?

Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...

See all answers

What needs improvement with Splashtop Remote Support?

The phone's a little tricky to work with due to the small screen.

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What is your primary use case for Splashtop Remote Support?

We use it for remote support. We use it for small and medium businesses. Since we're in the States, all our businesse...

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What advice do you have for others considering Splashtop Remote Support?

I'd particularly recommend their educational packages, which offer one-to-many or one-to-one remote access. These are...

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Product Reports

Buyer's Guide

Microsoft Intune

January 2026

Download Microsoft Intune product report

Buyer's Guide

Remote Access

January 2026

Download Splashtop Remote Support product report

Buyer's Guide

Remote Access

January 2026

Download TeamViewer Pilot product report

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager

No data available

Overview

Microsoft Intune provides centralized management of mobile devices and applications, ensuring security, compliance, and productivity through integration with Microsoft services like Microsoft 365 and Azure Active Directory.

Organizations use Intune for managing mobile devices and applications, enhancing security and compliance across platforms. With features like single sign-on, conditional access, and zero-touch deployment via Autopilot, it facilitates efficient operations. Intune's scalability, easy enrollment, and capabilities such as remote wipe support diverse device management, offering robust data protection and efficient operation. Despite its features, improvement areas include reporting, compatibility with non-Microsoft devices, and better support for macOS and Linux devices.

What are the key features of Microsoft Intune?

Seamless Integration: Works with Microsoft 365, Azure Active Directory, and System Center for streamlined management.
Conditional Access: Enhances security with policies that restrict access based on conditions.
Autopilot: Provides zero-touch deployment for setting up new devices efficiently.
Mobile Device Management: Enables control over both personal and corporate devices.
Application Deployment: Facilitates app delivery across a range of devices.

What benefits should users look for in reviews?

Centralized Management: Reduces complexity by managing devices and applications in one place.
Security Enhancement: Protects data with features like remote wipe and compliance monitoring.
Improved Productivity: Enhances efficiency with seamless integration and automation features.
Device Scalability: Supports diverse device management for growing business needs.

In industries such as finance, healthcare, and education, Microsoft Intune is implemented to ensure secure and compliant device management. Companies leverage its capabilities to deploy security policies and manage both corporate-owned and BYOD environments, facilitating a unified approach to data protection and compliance.

Microsoft

Splashtop Remote Support delivers a robust set of features for MSPs, IT service providers and helpdesk professionals for unattended support of Windows and Mac computers at a great price - often 50% less than similar solutions. All packages include unlimited technicians, concurrent sessions and devices to remote from. Get fast remote access, computer and user grouping, user management, logging and secure encryption. Splashtop Remote Support Plus edition adds file transfer, remote print, chat, remote wake, remote reboot, attended support access and priority technical support. Splashtop remote access technology is trusted by more than 20 million users worldwide.

Splashtop

TeamViewer Pilot is a remote assistance solution powered by augmented reality that enables you to connect to your support requesters and see what their smartphone camera live streams to your computer or mobile device while allowing you to draw, add text, or tag real-world objects with 3D markers for reference.

TeamViewer

Sample Customers

Mitchells and Buzzers, Callaway

Toyota, AT&T, Isuzu, Goodwill

Information Not Available

Buyer's Guide

Splashtop Remote Support vs. TeamViewer Pilot

December 2025

Free Report: Splashtop Remote Support vs. TeamViewer Pilot

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