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Smartsheet vs Wrike vs Zoho Projects comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.9
Smartsheet enhances productivity and collaboration, automates processes, manages timelines, and is cost-effective compared to Microsoft Project alternatives.
Sentiment score
7.7
Users gained substantial financial savings and efficiency using Wrike, with ROI potentially tenfold and improved team visibility.
Sentiment score
8.1
Zoho Projects offers increased productivity, better project visibility, and cost-effectiveness, though monetary gains were less evident for users.
Compared to Microsoft Project, which is more expensive, we save costs using Smartsheet.
Project Manager at a university with 1,001-5,000 employees
It has helped me streamline processes by using my SOPs and Zoho for improvement.
Associate Director at Scimax Global LLC
 

Customer Service

Sentiment score
6.8
Smartsheet's customer service feedback is mixed, with praise for responsiveness and resources but concerns over response delays and ticket management.
Sentiment score
8.6
Wrike support is highly rated for responsiveness and expertise, offering quick resolutions and valuable community resources.
Sentiment score
6.5
Zoho Projects customer service varies; some praise responsiveness while others experience delays and language barriers affect satisfaction.
They are just a chat away, and there is typically a dedicated person or two handling my account.
Associate Director at Scimax Global LLC
The overall rating for the tech support and customer service team is four out of ten.
Functional Consultant at a non-tech company with 51-200 employees
 

Scalability Issues

Sentiment score
7.4
Smartsheet is praised for scalability, integration features, and cost-effectiveness, with some concerns over task tracking in larger projects.
Sentiment score
7.4
Wrike is scalable and customizable, though opinions vary on performance; cloud capabilities efficiently manage expansions without disruptions.
Sentiment score
7.9
Zoho Projects is widely rated for scalability, supporting small to large teams, though improvement is needed for very large projects.
Smartsheet is pretty flexible and scalable.
Project Manager at a university with 1,001-5,000 employees
 

Stability Issues

Sentiment score
7.9
Users find Smartsheet stable, with minor issues, high reliability ratings, and minimal disruptions enhancing overall satisfaction.
Sentiment score
7.5
Wrike is generally stable and effective, with minimal issues reported, mostly under specific conditions like variable internet speeds.
Sentiment score
7.9
Zoho Projects is highly stable, reliable, and user-friendly, with occasional glitches; recent updates have improved performance.
 

Room For Improvement

Users want better data management, UI, integration, security, support, and Excel-like features in Smartsheet.
Wrike users desire improvements in reporting, interface, task management, mobile app, customization, collaboration, support, and cost efficiency.
Zoho Projects needs improvements in UI simplicity, integrations, support, task management, collaboration, mobile functionality, and AI analytics.
I have a novice understanding of Smartsheet, so I sought a solution more suited to repeatable projects and process-oriented governance.
Strategic Programs Vice President, Project Management Office at a financial services firm with 11-50 employees
Providing small bite-sized instructional videos, like how to create a bug, and customizable help icons would be beneficial.
Associate Director at Scimax Global LLC
More technical features for agile methodology would be valuable.
Functional Consultant at a non-tech company with 51-200 employees
Managing multiple projects in the project presents challenges.
Engineer information management services at SCTIMST
 

Setup Cost

Smartsheet pricing is user-based, varies by plan, and advanced features can increase costs compared to competitors like Microsoft Project.
Enterprise users appreciate Wrike's subscription model for its value and convenience, despite varying costs and perceptions.
Zoho Projects provides cost-effective pricing with competitive plans, remaining affordable compared to competitors like Salesforce, despite regional variations.
Licensing might be cheaper per user.
Project Manager at a university with 1,001-5,000 employees
Initially, it was an affordable option for early adopters, but the price has risen four to five times.
Associate Director at Scimax Global LLC
Zoho Projects is considered cheap compared to Google and Microsoft services.
Engineer information management services at SCTIMST
 

Valuable Features

Smartsheet offers real-time collaboration, customizable dashboards, automation, and integration, making it ideal for efficient project management.
Wrike users appreciate its intuitive interface, collaboration tools, integration, customization, task management features, and strong support resources.
Zoho Projects offers automation, integration, and customization, enhancing project efficiency with CRM, finance tools, and seamless task management.
Automation helps by simplifying some manual work, saving time and facilitating communication.
Project Manager at a university with 1,001-5,000 employees
We were looking for a tool that allowed for repeatable projects and process-oriented governance.
Strategic Programs Vice President, Project Management Office at a financial services firm with 11-50 employees
What I appreciate best about Smartsheet is the straight Gantt chart and its flexibility.
Solution Architect at Think People
Its integration with Zoho Docs and features like creating a Wiki and the ability to co-author documents without performance constraints are valuable.
Associate Director at Scimax Global LLC
Task management features have significantly enhanced project efficiencies with quantifiable gains.
Functional Consultant at a non-tech company with 51-200 employees
The collaboration tools within Zoho Projects are good.
Engineer information management services at SCTIMST
 

Mindshare comparison

As of April 2026, in the Project Management Software category, the mindshare of Smartsheet is 2.3%, down from 4.5% compared to the previous year. The mindshare of Wrike is 2.6%, down from 4.4% compared to the previous year. The mindshare of Zoho Projects is 1.2%, down from 1.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Project Management Software Mindshare Distribution
ProductMindshare (%)
Smartsheet2.3%
Wrike2.6%
Zoho Projects1.2%
Other93.9%
Project Management Software
 

Featured Reviews

DS
Project Manager at a university with 1,001-5,000 employees
Automation simplifies manual tasks and facilitates team communication
There are many useful features in Smartsheet. One can easily share plans with the entire team, and it functions similarly to Microsoft Project. Creating dependencies across all tasks is smooth, and team members can make adjustments if necessary. Automation helps by simplifying some manual work, saving time and facilitating communication.
Awadhesh Singh - PeerSpot reviewer
Project Manager at NebuFlow
Easy to tag people and has a form system to collect information but cannot work in multiple channels simultaneously
There are several areas where Wrike could improve. First, it doesn't allow accessing multiple channels simultaneously, which would be useful. Transferring data from one project to another is also difficult. It would be easier to work on parallel tasks across different projects. I've noticed others facing similar issues when I check the chat on their website. The tool should also improve coordination between external stakeholders and collaborators. It should also integrate financial features.
Sainath Racherla - PeerSpot reviewer
Associate Director at Scimax Global LLC
Project coordination has improved with excellent integration and support, though more comprehensive training and version control are needed
The adaptation process can be enhanced with training sessions and templates. There is potential for improvement in version control, particularly in integration with Zoho Docs. Providing small bite-sized instructional videos, like how to create a bug, and customizable help icons would be beneficial. Additionally, I should be able to cross-link bugs between projects.
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Top Industries

By visitors reading reviews
Manufacturing Company
14%
Healthcare Company
9%
Government
8%
University
7%
University
15%
Marketing Services Firm
11%
Construction Company
11%
Educational Organization
7%
Manufacturing Company
17%
Construction Company
17%
Comms Service Provider
10%
Healthcare Company
10%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business19
Midsize Enterprise2
Large Enterprise22
By reviewers
Company SizeCount
Small Business39
Midsize Enterprise7
Large Enterprise9
By reviewers
Company SizeCount
Small Business16
Midsize Enterprise1
Large Enterprise1
 

Questions from the Community

Has anyone moved from Microsoft Project to Smartsheet? How has your experience been with Smartsheet?
Hi @Eire Zimmermann, I helped an organization evaluate both MS-Project and Smartsheet when they were conducting thei...
What do you like most about Smartsheet?
The tool creates shareable dashboards. These dashboards allow us to display project deliverables' status, their posit...
What is your experience regarding pricing and costs for Smartsheet?
Licensing might be cheaper per user. I rate it as seven or eight due to its demanding nature. For personal use, I hav...
What needs improvement with Wrike?
There are several areas where Wrike could improve. First, it doesn't allow accessing multiple channels simultaneously...
What is your primary use case for Wrike?
I use the tool as a project management tool to track project timelines and communicate with the team.
What advice do you have for others considering Wrike?
I rate the overall solution a seven out of ten. I would recommend it to others.
What needs improvement with Zoho Projects?
More technical features for agile methodology would be valuable. Beyond automation and integration enhancements, addi...
What is your primary use case for Zoho Projects?
Zoho Projects is used for project management and task coordination. The Gantt chart feature is utilized for visual pr...
What advice do you have for others considering Zoho Projects?
Metrics and data points demonstrate project efficiency gains through Zoho Projects' task management features. Other o...
 

Comparisons

 

Overview

 

Sample Customers

Sony Music, ESPN, Hilton, Unisource, Colliers, Extreme Networks, Groupon, Netflix
Down Association, Clever Clicks, Sevenly, Palatov Motorsport, LLC, Koch Ink, Opportunity To Do, Quark Software Inc., Transamerican Auto Parts, PlumChoiceÂ, Inc., InScribe, Evisions, Giant Steps, TechRepublic
Intel, Jaguar, PWC, Yatra, Yale, Timex
Find out what your peers are saying about Atlassian, monday.com, Microsoft and others in Project Management Software. Updated: March 2026.
885,789 professionals have used our research since 2012.