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Julia Frohwein - PeerSpot reviewer
Senior Director of Delivery at PeerSpot (formerly IT Central Station)
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What needs improvement with Smartsheet?

Please share with the community what you think needs improvement with Smartsheet.

What are its weaknesses? What would you like to see changed in a future version?

PeerSpot user
13 Answers
Blake Clifford - PeerSpot reviewer
Project Manager / SME at USCCG
Real User
Top 5
26 August 22

Smartsheet should continue to expand the spreadsheet-type functionality because it's limited currently. Most business users are familiar with Excel and Office, so Smartsheet should adopt a similar way of navigating the program. When you're moving through cells or fields, you can't move with your arrows flipping back between things. If you hit enter, it doesn't do the same thing it does in Excel.

James John Wilson - PeerSpot reviewer
Head of Project Management at Freelancer
Real User
Top 5
21 July 22

The main challenge with Smartsheet is that when you start putting components on the Smartsheet dashboard, they don't know about each other. So, if I filter something in one widget, or if I click on a region or a project ID, the other widget or component and the visualization that's on that dashboard don't change. It doesn't know about the other component. It probably also doesn’t allow you to level resources in a project plan. So, if I assign five tasks to you and they all occur on the same day, in Microsoft Project, I can level them. Because you can only do one thing in a day, it would spread those out over five days, instead of all piled up on a single day, but I don't think Smartsheet had that.

Asma Ali - PeerSpot reviewer
Project Manager at a government with 10,001+ employees
Real User
Top 20
19 June 22

At one point we were trying to use it to organize a curriculum for students to just have the weekly stuff. We kind of ran into trouble doing this. It's not really designed for that. What we were trying to do is give them a real-time syllabus with pre-readings and activities and stuff embedded. It ended up getting really complicated. They also had access, and while there’s probably a way to not give them access, I didn’t know how to set that. I just wanted to let them download. It got complex. It wasn’t just people updating what they were working on. It was something else and it didn’t work. If there was some way to store more complex files in the system, or if there was a back-end structure where you could store files, that would be ideal. We use Box to store recordings, for example, of sessions and stuff. We’d like to store it in this solution. We already integrate Smartsheet into Teams for updates and stuff. That works well.

Senior Systems Specialist at Cytiva
Real User
Top 20
16 June 22

Smartsheet could improve by having seamless integration with Azure Board.

Donee Damore - PeerSpot reviewer
Associate Director Of Project Management at a consultancy with 11-50 employees
Real User
Top 5
19 May 22

I don't believe you could add another sheet to it, which is something you can do in an Excel spreadsheet. Such as another tab, you would have to start from scratch. You were forced to create a new tab rather than add another sheet. In the next release, I would like to see the ability to create additional sheet tabs and keep everything in one place. What you could do, with the way it's set up, which is also nice, is to do one project plan on top and then create another one with different dates and put the predecessor in, and it's all on one sheet. However, you'd have to delete that instead of just deleting the sheet once it's finished.

Associate Director at a pharma/biotech company with 11-50 employees
Real User
10 May 22

The long-term timelines could be improved, especially the visuals on the projection Gantt chart. When you have to take the sheet and project it, there's no way to easily convert it into a PowerPoint. You have to use Tableau or something else. If there was a way to quickly capture the long-term timelines from Smartsheet into a visualization software, that would be really useful for board meetings or the more strategic meetings.

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Ciprian Porutiu - PeerSpot reviewer
Vice President, Operations & Delivery | Change Management | Digital Transformation at Marsh Limited
Real User
Top 20
29 April 22

I'm working around project management. Anything that they can emulate from the more specialized solutions, in terms of Microsoft Project or anything else that could bring the project plans to a closer alignment with Microsoft Project, that'd be great in terms of task dependency and automatic adjustments. Maybe the solution could be a little bit more flexible. It's a very nice and optimal solution, however, it's not 100% in all directions. Some of the more advanced features of Excel could be there. You have certain fields that you conditionally format. On certain occasions, you are not able to override those. You have to go by the formula or eliminate the formula, the conditional formatting thing. That is sometimes in project management - you have to go by the rules, then you have to overrule certain times. It's a little annoying sometimes that you have to remove the conditional formatting in order to impose, for example, the red status, red, amber, or green, according to what you know, not what was calculated. Overall, it's something that we use and then we adapt our ways of working around the tools that we have. Altogether, it's a positive experience. I'm not a heavy user. Once I set up the template, it's just like using it there, however, I would be interested in maybe being connected to the labs, their labs in which they've got beta or gamma versions of proposed features being tested, and I would be willing to test them out.

Mario Vismara - PeerSpot reviewer
GPO - PMO - Global Manager at Wolters Kluwer
Real User
Top 20
31 March 22

Smartsheet's export and print functions could be more seamless. Once I create the plan in Smartsheet, I need to import it into my corporate web presentations. This isn't always smooth. I have to save it in PDF format, then cut an image from the PDF version.

Ron Drake - PeerSpot reviewer
PM/CM Practice Leader at COWI A/S
Real User
Top 20
23 March 22

One of the improvements I'd like to see would be the ability to have attachments that could be edited within Smartsheet. Currently, attachments need to be removed, edited and then returned which is what SharePoint does.

Deborah Gamelin - PeerSpot reviewer
Vice President at Asset Track for Cloud, LLC
Real User
Top 5Leaderboard
14 January 22

Their sales and support representatives are in need of training. When I first contacted the vendor, I was looking for more information about Smartsheet because we wanted to partner with them to provide solutions to our customers. As one of the owners, the task was delegated to me. However, they did not respond to me because they wanted to speak with the president of the company. Yet, the reason that I took on the task was that the company president doesn't have time. Trying to jump a level is not a good practice because as they continued attempting to contact the company president, I was waiting for the call, unaware. Clearly, companies want to reach the decision-makers but sometimes, it's the decision-makers that are reaching out. The integration with Microsoft products should be improved.

Andrea Bracken - PeerSpot reviewer
KM Manager and Compliance Officer at a consultancy with 51-200 employees
Real User
Top 20
17 September 21

I'd like to have access to more sheets, and I don't know if this relates to the price I'm paying or that the product needs improvement, but they limit the number of sheets and it's not enough. I think it's around 10 and I've reached capacity. I think it's a little chintzy on what you get for that kind of money and any individual using it would want more than 10 sheets.

Senior PM / Scrum Master at a financial services firm with 1,001-5,000 employees
Real User
Top 10
25 May 21

The downside of Smartsheet is that there are some security concerns. Security is quite good with the enterprise version, but there are some loopholes. It should be easier to restrict the users within the organization from sharing sheets outside of the domain. We were able to restrict people from sharing sheets with anyone who was not in our domain, but it could be easier. We also found it hard to restrict certain user groups from adding attachments to sheets. We have analytical groups in our company who should not be allowed to add attachments because they can attach sensitive information, which is something we don't want. The ability to prevent certain features of Smartsheet for a user group is not there. I couldn't find a way to do that. This is where there is room for improvement. It already has a really powerful Export to Excel feature, but it can have an Excel add-on. It can have something just like an Excel integration or something that would make it easier for people who aren't really familiar with Smartsheet but are more familiar with Excel. The sign-in process was actually confusing. The way to set up single sign-on wasn't too easy in the beginning, and it was hard to get hold of customer service. They should make it easier to set up SSO. Smartsheet's customer service definitely needs to be improved. They create a ticket, and then it disappears. It is very hard to understand to whom that ticket is assigned.

Senior Project Manager at Coforge
Real User
Top 20
01 October 20

The dashboard is not user-friendly, it needs improvement. There are many backgrounds that have to be in place to make it user-friendly.

Related Questions
Eire Zimmermann - PeerSpot reviewer
Judicial Technician (Strategic Management / Project Management) at TJPR
Aug 03, 2022
Hi, I've been using Microsoft Project for years (also Artemis and Primavera Planner in the past) and now, given the obsolescence of Microsoft Project Professional and the still not powerful new Project Online, I consider migrating to Smarsheet.  Microsoft Project is very powerful for timelines, but our increasing need is to configure and refine our change panels, forms, reports, and interact ...
2 out of 4 answers
Evgeny Belenky - PeerSpot reviewer
Director of Community at PeerSpot (formerly IT Central Station)
23 June 22
Hi @Deborah Gamelin, @Donee Damore, @Ian Herzing ​and @Andrea Bracken, Can you please chime in and share your thoughts/advice with @Eire Zimmermann?​  Thanks.​
Ian Herzing - PeerSpot reviewer
Resource Manager at a non-tech company with 11-50 employees
23 June 22
Hi @Eire Zimmermann,  I helped an organization evaluate both MS-Project and Smartsheet when they were conducting their PM tool RFP. The short of it is this, MS Project is not caught up with the modern automation and low-code capabilities that you will see in many SaaS PM tools today (Smartsheet, Asana, Workfront, etc.). Being able to add simple automation with logic like, "If 'Project Status' = 'Red', then Alert XYZ Stakeholder" is made simple with Smartsheet. With this type of low-code functionality, you can begin to remove that robotic, manual work of typing up emails and sending messages from your day-to-day. Moreover, Smartsheet's reporting capabilities are something that I have yet to see any other PM tool on the market compete with. Think reports for important launch dates, milestones, past due tasks, or at-risk items.  Then when you add the capabilities of the Smartsheet's logic-driven forms for project intake, you really have a system that can become a pseudo-ERP/workforce management tool. Not to mention Smartsheet's cost is much lower compared to MS Project since you only pay for licenses that manipulate data. Hope this helps in some regard, Ian
Cheryl Joseph - PeerSpot reviewer
Enterprise Architecture Project and Portfolio Management - EPMO Domain Architect at Progressive Insurance
May 20, 2021
I work in Enterprise Architecture Project and Portfolio Management at a large insurance company.  I want to know what's out there, what's good, and get real user input about strategic project portfolio management solutions. 
2 out of 6 answers
Mark McGregor - PeerSpot reviewer
Director Product Marketing at a tech services company with 1,001-5,000 employees
05 August 20
Hi @Cheryl Joseph ​Looking at the crossover between Project and Portfolio management with EA, then Planview could be a good choice. If looking at Portfolio Management from an EA perspective then LeanIX and Ardoq could be interesting alternatives. Of course many of the traditional EA tools such as MEGA, Bizzdesign, etc. also provide portfolio management support, but in my opinion, they are not as comprehensive as the ones I mentioned above.
Director at Parkview Health
05 August 20
I'm happy to help. It might be easier by phone. My email is, if you would like to syn up from there. We evaluated several platforms, but your organization's process and expectations will dictate what I would suggest. 
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