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Thomas Chan
Assistant Manager System at Pro-Technic Machinery Ltd
Real User
Top 20
Makes it easy to manage VMs, reasonably-priced, and the technical support is helpful
Pros and Cons
  • "The most valuable feature is how easy it makes it to manage the VM."
  • "When the SSO certificate needs to be renewed, the upgrading and testing are quite complicated."

What is most valuable?

The most valuable feature is how easy it makes it to manage the VM. In our case, that is quite good.

What needs improvement?

The product is not quite easy to use and needs improvement in that regard.

When the SSO certificate needs to be renewed, the upgrading and testing are quite complicated. We faced this issue just three months ago.

For how long have I used the solution?

I have been working with vCenter Orchestrator for between three and four years.

What do I think about the stability of the solution?

For what we use it for, it has been quite stable.

What do I think about the scalability of the solution?

It is a scalable product and we have between 60 and 70 end-users. We do not plan to increase usage within the new few years.

How are customer service and technical support?

Technical support is quite good and quite helpful.

Which solution did I use previously and why did I switch?

Prior to vCenter Orchestrator, we did not work with a similar solution.

How was the initial setup?

There are a lot of steps that have to be done using the command line and the documentation doesn't cover the entire process. The knowledge base was not open to the public so it was not easy to resolve the issue that we were having. We had to ask for support.

What about the implementation team?

We had support from the vendor for our deployment.

Two people are in place to support this product and perform maintenance.

What's my experience with pricing, setup cost, and licensing?

The price is reasonable, and one of the reasons that this product was selected.

Which other solutions did I evaluate?

We evaluated Microsoft System Center Orchestrator at the same time, but vCenter is the solution that was chosen. One of the reasons that we chose it was the price.

What other advice do I have?

I would rate this solution a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Get our free report covering VMware, VMware, VMware, and other competitors of vCenter Orchestrator. Updated: January 2022.
564,322 professionals have used our research since 2012.