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Sauce Labs vs SmartBear TestComplete vs Telerik Test Studio comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Mindshare comparison

As of August 2025, in the Functional Testing Tools category, the mindshare of Sauce Labs is 5.8%, down from 6.5% compared to the previous year. The mindshare of SmartBear TestComplete is 4.9%, down from 5.2% compared to the previous year. The mindshare of Telerik Test Studio is 1.1%, down from 1.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Functional Testing Tools
 

Featured Reviews

AnupKumar4 - PeerSpot reviewer
Offers good stability and robust but lacks generative AI capabilities
Technical support is equally very important. If you talk about anything deployed to production, and the project is live, customers are using that, and they might face some issues, some functional issues. That's when support people play a role in identifying the fix or the incident. Based on that, we create an incident based on the customer defect or whatever. Once the incident gets raised, the support will play a role in working on that particular incident. If it's a code-based incident, administration, or integration issue, support people play a big role in resolving those issues before reaching the exact developers.
Prakhar Goel - PeerSpot reviewer
Used for integration automation, user-based automation, and web automation
The solution's most valuable features are the drag-and-drop feature, keyword-driven approach, and reusability of the scripts. The solution has introduced a new feature that helps us identify objects we cannot normally identify. It gives you a fair idea of objects, resolving the object recognition issue. The solution can be used to perform different tests on different machines.
Raghvendra Jyothi - PeerSpot reviewer
Very good performance and load testing capabilities
There are some compatibility issues with the load standpoint test. When we use the solution instead of Microsoft Edge, more scripting is required. The reports for structure point or test management could be more compatible with other tools. For example, when I create an application I sometimes cannot generate a report.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Sauce Lab analytics helped us to get detailed knowledge on test cases execution and logs."
"As stated earlier we use Sauce Labs for a combination of automated testing and manual testing. Therefore the most useful features are the ability to run the functional automated tests via a Sauce Labs tunnels which allows access to applications in our internal network. The second most useful feature is the manual side."
"The most critical thing is that this software aligns with our Agile and DevOps way of doing things. It integrates with kickoff scripts through DevOps."
"The most valuable feature is the ability to easily test multiple browsers and versions, as well as off-loading our local environments using the SauceCloud."
"Easy to integrate with the other platform for tracking purposes."
"It runs on the cloud, so you don't have physical setups to run all of this."
"It has a wide assortment of platforms."
"It helped to integrate our performance testing and UAT, which helped to deliver a bug free software for our customers."
"The most valuable feature of this solution is regression testing tools."
"The integration with various tools is important."
"It is a strong automation tool for desktop, browser, and API testing."
"The solution's most valuable features are the drag-and-drop feature, keyword-driven approach, and reusability of the scripts."
"The initial setup is pretty easy and it's quick to deploy."
"The product has many features."
"Customer service and technical support responsiveness are high. Everyone is very professional."
"The product is stable for what we are currently using it for, and it is sufficient for us."
"The way it identifies elements is good."
"Has a very smooth process for launching and closing the application after execution."
"The performance and load testing are very good."
"The most valuable aspects of the solution are the font, size, and interface."
"Before using Telerik Test Studio, I was a manual tester, so it was my first automation tool, yet I felt very comfortable using it. I've used the record and play feature, and Telerik Test Studio was easy to use. The tool was easy to understand, even for a first-time user like me."
 

Cons

"The ability to install profiles on iOS real mobile devices should be included."
"We have faced challenges with the availability of mobile devices. There was once or twice where there were no mobile devices available."
"We have found that during automated testing this can be very slow. This causes inconsistencies with the tests. It's very difficult to rely on a service when you can't be sure if a test will pass or fail the next time it runs. This means building in a lot of sync time into the tests which in turn slows them down. If this speed could be improved then the service would be much better."
"Sauce Labs has room for improvement with its price point. Using a real mobile device, and having that dedicated to your team, costs more than actually purchasing a mobile device. We haven't tried the real devices yet. This is because of their price point."
"The ability to configure the memory and CPU for the test machines should be included."
"Another feature that could still be improved on is more error clarity. Sometimes when running automated scripts the test will fail on the device side instead of the script and errors only show a 500 try again message instead of a detailed script that could of a been a timeout error from the code."
"It should provide more examples of script code."
"The only drawback is the speed, it will be good if we have a server in Asia too. It will be great if we can improve speed while initialization and execution."
"The recording function, when using Python, could be improved, as it does not work well in recording testing."
"Product is not stable enough and it crashes often."
"Error handling features in the tool are a little limited."
"There could be API interfaces with this tool."
"In SmartBear TestComplete the integration with Jenkins could be easier. Additionally, some of the controls could have better customization options. For example, if a grid is used and it contains multiple controls within it, it can be a checkbox, radio button, or any kind of control, the way the Object Spy is operating currently there is a lot of room for improvement."
"In the cross-browser domain, it has a few snags with Microsoft Edge and Chrome; although, these problems are not critical."
"In scenarios where two of our engineers work on the same task, merging codes is a bit difficult."
"The pricing is the constraint."
"I observed that the Excel and Word validation was quite challenging, which is an area for improvement in the tool. I also experienced minor difficulties with Telerik Test Studio, particularly in fetching elements in some scenarios when using C# for coding."
"Its UI is not very user-friendly and could be improved. For new users, it isn't easy."
"There are some compatibility issues with the load standpoint test."
"The charts need to be more detailed and customizable."
"It can be improved by including a feature that allows multiple file types to be selected simultaneously."
 

Pricing and Cost Advice

"With respect to pricing, they did a bundled discount because we went with Sauce Labs for both mobile and browser. They were very competitive on pricing and provided a bundle discount for us as a larger customer."
"We did initially go with Sauce Labs because of the pricing and integration."
"We have an enterprise account; it has worked great for our needs."
"The pricing is definitely on the higher end, and there are other options that are more cost-effective."
"Go ahead please. Try it at a smaller scale."
"Trial the product and see if it suits your needs."
"Their pricing is incredibly competitive."
"We pay for a specific number of VMs."
"The licensing costs are in the range of $1,000 to $3,000."
"The solution is around $1500. Some are perpetual licenses, and some get a yearly report card."
"It comes with a high cost."
"The solution's licensing cost has increased because it has moved to some new SLM-based licenses."
"The solution's pricing is too high."
"The product is becoming more and more expensive."
"The option we chose was around $2,000 USD."
"Our ROI is about $10,000 a year."
"The pricing is fair so I rate it an eight out of ten."
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Top Industries

By visitors reading reviews
Financial Services Firm
17%
Computer Software Company
12%
Manufacturing Company
6%
Retailer
6%
Computer Software Company
18%
Manufacturing Company
16%
Financial Services Firm
11%
Government
6%
Computer Software Company
20%
Manufacturing Company
15%
Government
11%
Financial Services Firm
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about Sauce Labs?
It has significantly enhanced our testing accuracy by approximately 50%.
What needs improvement with Sauce Labs?
Sauce Labs can include new technologies like generative AI, which can reduce the human effort in writing test cases. ...
What is your primary use case for Sauce Labs?
I work as an automation engineer using Selenium WebDriver with Java, and API automation using Rest Assured with Java....
What do you like most about SmartBear TestComplete?
TestComplete has strong reporting capabilities. The reports they generate are really good.
What is your experience regarding pricing and costs for SmartBear TestComplete?
I am not involved in pricing or licensing; our management team handles these aspects.
What needs improvement with SmartBear TestComplete?
While using SmartBear TestComplete, we are fine with the current capabilities, however, it would be beneficial to imp...
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Overview

 

Sample Customers

Salesforce.com, Mozilla, Zendesk, Puppet Labs, Twitter, Bank of America, Eventbrite, Bleacher Report, Okta, Intuit, Travelocity, Sharecare, CapitalOne.
Cisco, J.P. Morgan, Boeing, McAfee, EMC, Intuit, and Thomson Reuters.
Fox, Chicco, BNP Paribas, eBay, Coca Cola, AT&T
Find out what your peers are saying about Tricentis, OpenText, UiPath and others in Functional Testing Tools. Updated: August 2025.
865,140 professionals have used our research since 2012.