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SmartBear TestComplete pros and cons

Vendor: SmartBear

3.8 out of 5

76 reviews
87% willing to recommend

Pros & Cons summary

SmartBear TestComplete offers cross-platform automation for web and UNIX, integrating with Delphi, C#, and Java. It supports Azure DevOps for continuous integration and deployment. Users can automate desktop, browser, and API testing using Python and JavaScript, though error handling is limited. Pricing is high, and it lacks native Git integration. Cross-browser compatibility issues with Edge and Chrome, stability problems, and challenging test logs are drawbacks for tech buyers.

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.

Prominent pros & cons

PROS

SmartBear TestComplete offers cross-platform automation capabilities, including web, UNIX, and other systems.

It provides integration with Azure DevOps for continuous integration and deployment.

The tool is known for its ease of maintenance, with features like self-healing, which reduce the need for ongoing upkeep.

TestComplete supports various programming languages, making it easy to manage projects with libraries in Python, JavaScript, and C#.

SmartBear TestComplete has strong reporting capabilities and allows for scalable test suite creation and execution.

CONS

SmartBear TestComplete faces challenges with stability and occasional crashes, affecting reliability during usage.

Error handling and API testing features require significant improvement to enhance test management.

Integration issues are present, notably with Jenkins, Git, and other test management tools, limiting seamless workflow processes.

The pricing of SmartBear TestComplete is high, posing a constraint for potential users seeking cost-effective options.

The TestComplete Executor log file is difficult to read when large, complicating test log analysis for users.

SmartBear TestComplete Pros review quotes

Sr Test Lead at Emerson

Jun 25, 2024

The solution's most valuable features are the drag-and-drop feature, keyword-driven approach, and reusability of the scripts.

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PB

PUSHPARAJAN-BALASUBRAMANIAN

Software Test Manager at ISUZU

Oct 27, 2023

This company offers end-to-end capabilities for test suite creation and execution. One feature that I particularly appreciate is the tagging system. Tags are highly valuable, as they allow you to assign tags to your test cases. When there's an impact in a specific area, you can search for and run all test cases associated with that tag. I find this functionality very useful.

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BN

Bharath Nidikonda

Technical manager at Air Canada

Nov 28, 2023

It is a strong automation tool for desktop, browser, and API testing.

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SmartBear TestComplete

Free Report: SmartBear TestComplete Reviews and More

Learn what your peers think about SmartBear TestComplete. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.

900,228 professionals have used our research since 2012.

B2B Shared Services Testing & Quality Assurance Manager at a tech services company with 10,001+ employees

Jul 13, 2023

The product is stable for what we are currently using it for, and it is sufficient for us.

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George Mahlangu

Automation Tester at Telesure Investment Holdings (TIH)

Apr 18, 2024

TestComplete has strong reporting capabilities. The reports they generate are really good.

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Senior quality analyst at Lalli

Sep 21, 2023

Recording and playback of tests were easier with SmartBear TestComplete...It is a scalable solution.

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Anushka Wickramaratne

Head of Quality Assurance at Auxenta Inc.

May 13, 2024

The product's initial setup phase was easy.

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SJ

Test Lead Engineer at Strategy Compass

Sep 26, 2022

The product has many features.

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reviewer1280931

Business Head- Software Services at MicroGenesis Techsoft Pvt. Ltd. at a tech services company with 51-200 employees

Nov 18, 2022

The solution is mainly stable.

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reviewer1728594

QA Analyst at a tech services company with 501-1,000 employees

Apr 2, 2025

The most valuable feature of SmartBear TestComplete for me is the image comparison functionality; it quickly detects any changes in the UI.

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SmartBear TestComplete Cons review quotes

Sr Test Lead at Emerson

Jun 25, 2024

The solution’s customer support should be improved.

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PB

PUSHPARAJAN-BALASUBRAMANIAN

Software Test Manager at ISUZU

Oct 27, 2023

At times, identifying or locating an element can be somewhat challenging. However, in a recent test update, they introduced Optical Character Recognition (OCR) capability. This introduction has reduced the challenges to some extent, as we can now utilize OCR if the normal method doesn't work. Nevertheless, there is still significant potential for improvement in TestComplete's ability to identify various object elements. I don't have any specific concerns to mention. I have observed significant improvements in TestComplete over the past few years, especially in its support for highly dynamic object elements used in products like Salesforce Dynamics 365. In earlier versions, there were numerous challenges, but the current version is far superior to its predecessors.

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BN

Bharath Nidikonda

Technical manager at Air Canada

Nov 28, 2023

One notable drawback is the absence of native integration with Git.

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SmartBear TestComplete

Free Report: SmartBear TestComplete Reviews and More

Learn what your peers think about SmartBear TestComplete. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.

900,228 professionals have used our research since 2012.

B2B Shared Services Testing & Quality Assurance Manager at a tech services company with 10,001+ employees

Jul 13, 2023

SmartBear products generally have a weak link when it comes to integration with other test management tools like Inflectra.

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George Mahlangu

Automation Tester at Telesure Investment Holdings (TIH)

Apr 18, 2024

Headless testing would be a big improvement.

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Senior quality analyst at Lalli

Sep 21, 2023

The initial setup of SmartBear TestComplete was complex.

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Anushka Wickramaratne

Head of Quality Assurance at Auxenta Inc.

May 13, 2024

In scenarios where two of our engineers work on the same task, merging codes is a bit difficult.

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SJ

Test Lead Engineer at Strategy Compass

Sep 26, 2022

The pricing is the constraint.

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reviewer1280931

Business Head- Software Services at MicroGenesis Techsoft Pvt. Ltd. at a tech services company with 51-200 employees

Nov 18, 2022

The integration tools could be better.

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reviewer1728594

QA Analyst at a tech services company with 501-1,000 employees

Apr 2, 2025

Occasionally, image comparison results in failures, possibly due to issues with resolution or font size on the server side, which can be challenging to identify.

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Show 10 more reviews (out of 69)

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Product Categories

Product Categories

Test Automation Tools

Functional Testing Tools

Regression Testing Tools

Popular Comparisons

Popular Comparisons

Tricentis Tosca vs SmartBear TestComplete

OpenText Functional Testing vs SmartBear TestComplete

Katalon Studio vs SmartBear TestComplete

BrowserStack vs SmartBear TestComplete

Sauce Labs vs SmartBear TestComplete

Selenium HQ vs SmartBear TestComplete

Ranorex Studio vs SmartBear TestComplete

Parasoft SOAtest vs SmartBear TestComplete

Eggplant Test vs SmartBear TestComplete

Worksoft Certify vs SmartBear TestComplete

BlazeMeter vs SmartBear TestComplete

Perfecto vs SmartBear TestComplete

UiPath Test Cloud vs SmartBear TestComplete

TestMu AI (Formerly LambdaTest) vs SmartBear TestComplete

OpenText Functional Testing for Developers vs SmartBear TestComplete

See all alternatives

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