

Sage CRM and Sales Creatio compete in the business management software category. Sales Creatio appears to have an edge due to its advanced feature set, offering significant value for its cost.
Features: Sage CRM provides robust contact management, integration with Sage's accounting products, and the ability to track each staff member's communication and bill processing activities. Sales Creatio offers advanced automation tools, a highly customizable dashboard, and no-code features for personalized workflows.
Room for Improvement: Sage CRM could enhance its user interface, expand third-party integrations, and offer more flexible deployment options. Sales Creatio could improve its licensing model, reduce the complexity of initial setup, and enhance offline accessibility for users.
Ease of Deployment and Customer Service: Sage CRM's on-premise deployment allows direct server control and offers reliable customer assistance during setup. Sales Creatio's cloud-based deployment is fast with scaling flexibility, supported by a responsive customer service team.
Pricing and ROI: Sage CRM generally has a lower setup cost, appealing to budget-conscious businesses with substantial long-term returns. Sales Creatio demands a higher initial investment but offers impressive ROI through its extensive capabilities and scalability in complex environments.
We have had some issues where I needed to contact the customer support manager, but they ensured the issues were resolved.
The company is oriented in its support policy as Microsoft is, but I think Creatio is not as big or mature as Microsoft, and the support is not very good for me.
If I want to make accessibility much more, I can create my own data center and own clusters with the non-functional requirements that I need.
I do not recommend it for telecom operations or production operations, but for office operations, it is not critical.
We had a client who needed quick order processing and invoice generation, and we experienced delays in terms of performance which left the client dissatisfied.
It is a solution aimed at middle and big companies since the minimal price for a license is $10,000 plus some costs for integration.
The marketplace is complicated for customers and primarily benefits partners.
If I need deep customization, I can use C# code to create modules and connect to Creatio for much more customization.
Sales Creatio's modules are easier to use with drag and drop functionality and configuration options.
| Product | Mindshare (%) |
|---|---|
| Sales Creatio | 1.0% |
| Sage CRM | 0.7% |
| Other | 98.3% |

| Company Size | Count |
|---|---|
| Small Business | 3 |
| Midsize Enterprise | 3 |
| Large Enterprise | 2 |
| Company Size | Count |
|---|---|
| Small Business | 11 |
| Midsize Enterprise | 1 |
Sage CRM offers efficient tracking for communication and billing, integrating seamlessly with Microsoft Office 365. Its customizable workflows and robust features for inventory control, accounting, and finance make it a reliable choice for businesses seeking a user-friendly interface and stable performance.
Sage CRM serves businesses by managing customer relationships and facilitating user-supplier networking, supporting account management, inventories, purchase orders, invoicing, and case tracking. It integrates with systems like Sage 300 ERP, managing entire transaction processes from quoting to invoicing. Businesses benefit from stable quoting features, scalability, and reliable technical support, although improvements are needed in integration with email, social media, and user interface modifications. Enhancements should also address dynamic reporting, analytics, and transaction monitoring speed.
What are the key features of Sage CRM?Sage CRM is implemented in industries for effective networking between users and suppliers, managing relationships, and supporting diverse functions like timesheets, opportunities, and data analytics. Its customization allows integration with platforms such as Sage 300 ERP to facilitate transaction recording and finance management.
Sales Creatio is a configurable platform offering low-code customization and integration capabilities. Key features include quick implementation and hosting flexibility. It's suitable for team collaboration in medium to large enterprises managing sales processes with ease.
Sales Creatio delivers a seamless experience for B2B sales, supporting users in managing sales cycles such as lead qualification and contract finalization. It provides advanced analytics and automation tools with a drag-and-drop interface, requiring no deep programming expertise. Users benefit from robust integration capabilities and GDPR compliance. It is capable of hosting both on-premises and in the cloud, offering customization for manufacturing and production sectors. However, there are areas for improvement, particularly in customization, calendar functionality, and marketing documentation. The mobile app, field service features, and API development warrant enhancements, while pricing could be a concern for smaller companies.
What are the key features of Sales Creatio?Sales Creatio is implemented in industries such as manufacturing and distribution, where it manages end-to-end sales processes and enhances team oversight through insightful dashboards and reports. It aids in lead generation and supports client solutions with ticket systems, primarily benefiting medium to large enterprises by focusing on customization and BPMN capabilities for manufacturing and production.
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