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RedSeal vs ServiceNow Security Operations comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jun 3, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

RedSeal
Ranking in Risk-Based Vulnerability Management
22nd
Average Rating
8.2
Reviews Sentiment
7.5
Number of Reviews
9
Ranking in other categories
Continuous Threat Exposure Management (CTEM) (17th)
ServiceNow Security Operations
Ranking in Risk-Based Vulnerability Management
12th
Average Rating
8.0
Reviews Sentiment
6.5
Number of Reviews
24
Ranking in other categories
Security Incident Response (1st), Security Orchestration Automation and Response (SOAR) (9th)
 

Mindshare comparison

As of August 2026, in the Risk-Based Vulnerability Management category, the mindshare of RedSeal is 1.7%, up from 0.4% compared to the previous year. The mindshare of ServiceNow Security Operations is 1.6%, up from 1.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Risk-Based Vulnerability Management Mindshare Distribution
ProductMindshare (%)
ServiceNow Security Operations1.6%
RedSeal1.7%
Other96.7%
Risk-Based Vulnerability Management
 

Featured Reviews

reviewer1339494 - PeerSpot reviewer
Associate Consultant at a consultancy with 10,001+ employees
Enhancing network visibility with competitive pricing but needs better OT and 5G integration
The primary use cases for RedSeal are lifecycle management, vulnerabilities, and change management. Customers might look up or use these solutions for these areas RedSeal helps in optimizing the cost for the customer based on different use cases. If the solution caters to a particular use case,…
Suhel Khan - PeerSpot reviewer
Senior Consultant (Siem Admin) at IBM
Precise incident handling has improved reporting and searching across complex security cases
I would like to see new features added, particularly regarding the incident upgrading part. For instance, if you have an instance and need to transfer it to a particular team, being able to show that the status is still in progress, which is currently in a beta version, would definitely help people to understand that the status has changed for the incident.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"RedSeal has different modules, such as the Analyzer module, which can be leveraged."
"If you want to understand your network environment as it relates to configuration issues, host/node vulnerabilities and firewall configurations, then I highly recommend that RedSeal be considered."
"RedSeal helps you prioritize and allocate your scarce human and capital resources where they have the biggest impact to protect your most-valuable digital assets."
"The Vulnerability and Risk Management feature is valuable to us for keeping the security posture up-to-date and conducting regular continuous audits."
"The most valuable feature I enjoy that is provided by this security analytics platform is the ability to measure resilience."
"The most valuable feature of the product to me is being able to ask what-if questions about traffic flows, which is a great ability to have for security and incident response."
"Overall, I am very happy with the way the product is working."
"This solution is amazing! The most important part is the way it gives access information to the entire infrastructure, the network most importantly."
"ServiceNow Security Operations provides significant control over vulnerabilities, allowing users to mark false alarms as false positives and ignore them, which is important because many vulnerabilities are not real but appear as such."
"The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product."
"The ServiceNow platform provides tremendous value to organizations that not only want to implement SecOps, but when integrated with IT Service Management, IT Operations Management, Software Asset Management, Governance Risk and Compliance, and into their overall strategy for digital and business transformation."
"The product has a very simple UI."
"​Integration to other security tools allows for a consolidated view of all vulnerabilities, incidents, etc. for all sorts of leverage in a single platform to assess governance risk and compliance as well as an enhanced, enriched intelligence.​"
"The product's most valuable features include the no-code capability for workflows and flow design, which makes it user-friendly, and the ability to perform advanced configurations."
"It's stable."
"When things are set up correctly it goes really smooth, however, it's getting there that takes time."
 

Cons

"Integration with other security tools. Have the ability to create custom reports: Currently, within RedSeal you only have the option to run the canned reports."
"Sometimes, it required us to refresh the configuration. When we integrated any of the configurations into the device, sometimes, it could not detect the exact picture of that device. So, we had to reset the device to see that if it was giving true-positive results or false-positive results. In some cases, we were not able to get true-positive results. There was some kind of bug in that version. Its interface is not user-friendly and needs to be improved. It takes time to understand the interface and various options. Skybox has quite a user-friendly interface. They could provide a feature for compliance audit policy if it is already not there. A compliance audit policy ensures that all configurations are based on the best practices standards, such as CIS benchmarks standard or other similar standards. It provides visibility about whether your device configuration is based on best practices or not. Usually, such a feature is provided by other solutions such as Meteor or Tenable Nessus."
"One of the areas of concern is the GUI. It is important to our customers that the GUI looks beautiful. It's a Java Client, so you have a Java dependency."
"There is room for improvement regarding customization and automation of reports."
"Initially their level one support was very frustrating to work with."
"There is room for improvement in integrating the OT security part and the private 5G security part in RedSeal."
"The network mapping/visualization could be improved significantly."
"Although we are talking about a very robust platform, I would like to see the Windows compatible VM version come back."
"I would like to see new features added, particularly regarding the incident upgrading part."
"Report generation within ServiceNow can take some time."
"The product of ServiceNow Security Operations needs more features. The product is called SecOps, but it is not security operations in terms of SIEM solutions."
"An area for improvement I observed in ServiceNow Security Operations is the need to maintain correct CMDB data because if you're unable to do this, you can't perfectly maintain the vulnerability data. CMDB data in ServiceNow Security Operations needs to be accurate. As I've been working on ServiceNow Security Operations for only seven months, I still need more time to try all its modules before I can give recommendations regarding additional features I'd like to see in the solution."
"There is room for improvement in terms of developer support and documentation."
"The threat intelligence module needs a better dashboard."
"They should stick to the roadmap and continue to build plugins and integrations with other third parties, enhance the UI, and enhance the reporting. It's all good. They should just continue enhancing the releases."
"We'd like customization to be easier in terms of the UI and using the dashboards."
 

Pricing and Cost Advice

"The pricing is based on the number of endpoints and devices, and we have seen it range from mid-five figures to low six figures."
"Compared to competitor tools, ServiceNow Security Operations is more affordable"
"This product is a good value for the money."
"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."
"The product is more expensive than other solutions."
"It is an expensive product."
"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."
report
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Top Industries

By visitors reading reviews
Outsourcing Company
9%
Construction Company
8%
Government
8%
Performing Arts
7%
Financial Services Firm
14%
Manufacturing Company
13%
Comms Service Provider
6%
Healthcare Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business1
Midsize Enterprise1
Large Enterprise7
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise2
Large Enterprise17
 

Questions from the Community

What needs improvement with RedSeal?
There is room for improvement in integrating the OT security part and the private 5G security part in RedSeal.
What is your primary use case for RedSeal?
The primary use cases for RedSeal are lifecycle management, vulnerabilities, and change management. Customers might look up or use these solutions for these areas.
What is your experience regarding pricing and costs for ServiceNow Security Operations?
In my opinion, the pricing is quite affordable considering the features, and I do not find it expensive. I would not call it cheap; rather, I am looking at it as a product owner.
What needs improvement with ServiceNow Security Operations?
I would like to see new features added, particularly regarding the incident upgrading part. For instance, if you have an instance and need to transfer it to a particular team, being able to show th...
What advice do you have for others considering ServiceNow Security Operations?
For someone looking to use ServiceNow Security Operations, I recommend that they read about the documentation and spend one or two hours familiarizing themselves with FortiGating, and that will be ...
 

Overview

 

Sample Customers

United States Postal Service, Pacific Gas and Electric Co., Interval International
DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
Find out what your peers are saying about RedSeal vs. ServiceNow Security Operations and other solutions. Updated: June 2026.
909,725 professionals have used our research since 2012.