We performed a comparison between RedSeal and ServiceNow Security Operations based on real PeerSpot user reviews.
Find out what your peers are saying about Tenable, Qualys, Rapid7 and others in Risk-Based Vulnerability Management."This is the only solution in the world that gives you a digital resilience score."
"The most valuable features are network mapping and configuration."
"RedSeal integrates the network and gives us a visual or graphical overview of our network. If an organization is geographically dispersed, for instance, with one office in Canada and one office in the Philippines, the whole network, including all devices, is integrated into RedSeal, and you can see from where the traffic is going in and out."
"Integration to other security tools allows for a consolidated view of all vulnerabilities, incidents, etc. for all sorts of leverage in a single platform to assess governance risk and compliance as well as an enhanced, enriched intelligence."
"The product has a very simple UI."
"What I found most valuable in ServiceNow Security Operations is that it's very useful for any incoming vulnerability. For example, if my team finds any vulnerability on servers such as the CA and CMDB integrated with ServiceNow Security Operations, my team can make some changes. My team can map the vulnerabilities found on the CA server, make the changes required, and resolve the vulnerabilities before the system is attacked. You can avoid vulnerability attacks through ServiceNow Security Operations, so this is the best feature of the solution. ServiceNow Security Operations is beneficial mainly for vulnerability response and engagement purposes."
"The ease of use is great."
"It gives you the ability to bring data into the system. The workflows are out of the box, and it gives you the ability to auto-assign the incidents based on criteria and vulnerabilities."
"We refer to the setup and installation guide provided by ServiceNow. They have good documentation, which makes it easier to handle the process."
"Reduces time to closure and closure metrics for vulnerabilities."
"The "follow" feature is really good. If the user is not responding, there's an option to "follow". Just click on the button, and it will automatically trigger an email to the end user."
"One of the areas of concern is the GUI. It is important to our customers that the GUI looks beautiful. It's a Java Client, so you have a Java dependency."
"Sometimes, it required us to refresh the configuration. When we integrated any of the configurations into the device, sometimes, it could not detect the exact picture of that device. So, we had to reset the device to see that if it was giving true-positive results or false-positive results. In some cases, we were not able to get true-positive results. There was some kind of bug in that version. Its interface is not user-friendly and needs to be improved. It takes time to understand the interface and various options. Skybox has quite a user-friendly interface. They could provide a feature for compliance audit policy if it is already not there. A compliance audit policy ensures that all configurations are based on the best practices standards, such as CIS benchmarks standard or other similar standards. It provides visibility about whether your device configuration is based on best practices or not. Usually, such a feature is provided by other solutions such as Meteor or Tenable Nessus."
"The dashboard should be improved to make correlating data easier to do."
"Process framework and best practices for ease of integration between IT and security teams via incident, problem, and change."
"They should stick to the roadmap and continue to build plugins and integrations with other third parties, enhance the UI, and enhance the reporting. It's all good. They should just continue enhancing the releases."
"The initial setup is difficult."
"The product is called SecOps, but it is not security operations in terms of SIEM solutions."
"The solution needs to make customization easier. You cannot do much customization immediately. It requires an extensive workload. If the customization process was user-friendly, it would be much better."
"There are limitations for the third-parties that are providing the inputs. They should increase the robustness of the solution."
"It doesn't interact with things very well."
"It's very slow. When you click a button or update a field, it takes forever to actually react."
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RedSeal is ranked 21st in Risk-Based Vulnerability Management while ServiceNow Security Operations is ranked 6th in Risk-Based Vulnerability Management with 14 reviews. RedSeal is rated 8.2, while ServiceNow Security Operations is rated 8.0. The top reviewer of RedSeal writes "Provides a graphical overview of our network and is easy to deploy, but needs a user-friendly interface and a feature for compliance audit policy". On the other hand, the top reviewer of ServiceNow Security Operations writes "Mature with nice UI and customizable workflows". RedSeal is most compared with Skybox Security Suite, AlgoSec, FireMon Security Manager, Ekahau Site Survey and Darktrace, whereas ServiceNow Security Operations is most compared with Palo Alto Networks Cortex XSOAR, Splunk SOAR, Microsoft Sentinel, IBM Resilient and Swimlane.
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