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RedSeal vs ServiceNow Security Operations comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Nov 6, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Zafran Security
Sponsored
Average Rating
9.6
Reviews Sentiment
7.8
Number of Reviews
6
Ranking in other categories
Vulnerability Management (16th), Continuous Threat Exposure Management (CTEM) (1st)
RedSeal
Average Rating
8.2
Reviews Sentiment
7.5
Number of Reviews
9
Ranking in other categories
Risk-Based Vulnerability Management (19th), Continuous Threat Exposure Management (CTEM) (12th)
ServiceNow Security Operations
Average Rating
8.0
Reviews Sentiment
6.7
Number of Reviews
22
Ranking in other categories
Security Incident Response (1st), Security Orchestration Automation and Response (SOAR) (5th), Risk-Based Vulnerability Management (10th)
 

Featured Reviews

Israel Cavazos Landini - PeerSpot reviewer
Weekly insights and risk analysis facilitate informed security decisions
I appreciate the weekly insights Zafran provides, which include critical topics for networks and IT security, allowing us to evaluate which insights apply to our environment. The organization score feature is valuable to keep the leadership team updated on how our infrastructure fares security-wise. The applicable risk level versus base risk level feature is beneficial because prior to Zafran, we only used the base risk level, but now understand that risk depends on the asset itself. Zafran is an excellent tool.
Sajid Mukhtar - PeerSpot reviewer
Provides a graphical overview of our network and is easy to deploy, but needs a user-friendly interface and a feature for compliance audit policy
Sometimes, it required us to refresh the configuration. When we integrated any of the configurations into the device, sometimes, it could not detect the exact picture of that device. So, we had to reset the device to see that if it was giving true-positive results or false-positive results. In some cases, we were not able to get true-positive results. There was some kind of bug in that version. Its interface is not user-friendly and needs to be improved. It takes time to understand the interface and various options. Skybox has quite a user-friendly interface. They could provide a feature for compliance audit policy if it is already not there. A compliance audit policy ensures that all configurations are based on the best practices standards, such as CIS benchmarks standard or other similar standards. It provides visibility about whether your device configuration is based on best practices or not. Usually, such a feature is provided by other solutions such as Meteor or Tenable Nessus.
George Devasia - PeerSpot reviewer
Communication and organization improve support teams and works well with enterprises
I use ServiceNow for ticketing purposes. Specifically, I raise tickets between the support team. This is used by internal teams within the company for managing support-related tasks ServiceNow is a convenient platform to raise tickets, and the respective support team will contact us to resolve…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Zafran has become an indispensable tool in our cybersecurity arsenal."
"We are able to see the real risk of a vulnerability on our environment with our security tools."
"Overall, we have seen about eighty-seven percent reduction of the number of vulnerabilities that require urgency to remediate, specifically the number of criticals."
"We saw benefits from Zafran Security almost immediately after deploying it."
"Zafran is an excellent tool."
"The most valuable features are network mapping and configuration."
"RedSeal integrates the network and gives us a visual or graphical overview of our network. If an organization is geographically dispersed, for instance, with one office in Canada and one office in the Philippines, the whole network, including all devices, is integrated into RedSeal, and you can see from where the traffic is going in and out."
"RedSeal has different modules, such as the Analyzer module, which can be leveraged."
"This is the only solution in the world that gives you a digital resilience score."
"ServiceNow Security Operations also takes care of GRC, governance, risk and compliance, enabling it to provide risk assessment."
"We refer to the setup and installation guide provided by ServiceNow. They have good documentation, which makes it easier to handle the process."
"It has helped optimize security costs by consolidating multiple tools into one platform."
"​Integration to other security tools allows for a consolidated view of all vulnerabilities, incidents, etc. for all sorts of leverage in a single platform to assess governance risk and compliance as well as an enhanced, enriched intelligence.​"
"ServiceNow is a convenient platform to raise tickets, and the respective support team will contact us to resolve any issues."
"I will recommend it to others as it is an enterprise application used by large companies for ticketing purposes."
"The product has a very simple UI."
"The ease of use is great."
 

Cons

"Initially, we were somewhat concerned about the scalability of Zafran due to our large asset count and the substantial amount of information we needed to process."
"The dashboarding and reporting functionality of Zafran Security is an area that definitely could use some improvements."
"I think the ability to have some enhanced reporting capabilities is something they can improve on, as they have good reports but we have asked for some specific reporting enhancements."
"One of the areas of concern is the GUI. It is important to our customers that the GUI looks beautiful. It's a Java Client, so you have a Java dependency."
"There is room for improvement in integrating the OT security part and the private 5G security part in RedSeal."
"The dashboard should be improved to make correlating data easier to do."
"Sometimes, it required us to refresh the configuration. When we integrated any of the configurations into the device, sometimes, it could not detect the exact picture of that device. So, we had to reset the device to see that if it was giving true-positive results or false-positive results. In some cases, we were not able to get true-positive results. There was some kind of bug in that version. Its interface is not user-friendly and needs to be improved. It takes time to understand the interface and various options. Skybox has quite a user-friendly interface. They could provide a feature for compliance audit policy if it is already not there. A compliance audit policy ensures that all configurations are based on the best practices standards, such as CIS benchmarks standard or other similar standards. It provides visibility about whether your device configuration is based on best practices or not. Usually, such a feature is provided by other solutions such as Meteor or Tenable Nessus."
"The threat intelligence module needs a better dashboard."
"One area for improvement for the product is the need to tailor and alter some codes for customization, which can cause issues during upgrades. It does not support customized operations."
"Report generation within ServiceNow can take some time. Additionally, there are occasional issues when raising a ticket, which can also consume time."
"It is challenging for the customers to understand the processes for SecOps. It needs to be simplified."
"In future releases, I would like to add a follow-up and reminder feature. For the tickets in our queue, we could set reminders. This would help us prioritize older tickets before moving on to new ones."
"An area for improvement I observed in ServiceNow Security Operations is the need to maintain correct CMDB data because if you're unable to do this, you can't perfectly maintain the vulnerability data. CMDB data in ServiceNow Security Operations needs to be accurate. As I've been working on ServiceNow Security Operations for only seven months, I still need more time to try all its modules before I can give recommendations regarding additional features I'd like to see in the solution."
"Customer awareness and understanding of ServiceNow's SecOps capabilities could be improved."
"They should stick to the roadmap and continue to build plugins and integrations with other third parties, enhance the UI, and enhance the reporting. It's all good. They should just continue enhancing the releases."
 

Pricing and Cost Advice

Information not available
"The pricing is based on the number of endpoints and devices, and we have seen it range from mid-five figures to low six figures."
"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."
"Compared to competitor tools, ServiceNow Security Operations is more affordable"
"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."
"This product is a good value for the money."
"The product is more expensive than other solutions."
"It is an expensive product."
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Top Industries

By visitors reading reviews
Financial Services Firm
10%
Computer Software Company
10%
Manufacturing Company
8%
Healthcare Company
5%
Government
22%
Computer Software Company
7%
Financial Services Firm
7%
Retailer
7%
Financial Services Firm
20%
Manufacturing Company
13%
Computer Software Company
9%
Government
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Zafran Security?
Since we stood Zafran Security up in our private cloud, we handle the maintenance on our side. As we opted not to use...
What needs improvement with Zafran Security?
In terms of areas for improvement, Zafran Security is doing a really great job as a new and emerging company. Oftenti...
What is your primary use case for Zafran Security?
My use cases for Zafran Security revolve around two primary areas. One is around vulnerability management and priorit...
What needs improvement with RedSeal?
There is room for improvement in integrating the OT security part and the private 5G security part in RedSeal.
What is your primary use case for RedSeal?
The primary use cases for RedSeal are lifecycle management, vulnerabilities, and change management. Customers might l...
What do you like most about ServiceNow Security Operations?
The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product.
What is your experience regarding pricing and costs for ServiceNow Security Operations?
The product is more expensive than other solutions like Archer but offers more features, making the pricing justifiable.
What needs improvement with ServiceNow Security Operations?
In terms of improvements, there are several things that could enhance ServiceNow Security Operations in the future, e...
 

Overview

 

Sample Customers

Information Not Available
United States Postal Service, Pacific Gas and Electric Co., Interval International
DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
Find out what your peers are saying about RedSeal vs. ServiceNow Security Operations and other solutions. Updated: July 2025.
865,384 professionals have used our research since 2012.