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ProcessMaker vs Salesforce Platform comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Automation Anywhere
Sponsored
Ranking in Business Orchestration and Automation Technologies
2nd
Average Rating
8.4
Reviews Sentiment
6.8
Number of Reviews
666
Ranking in other categories
Business Process Management (BPM) (2nd), Robotic Process Automation (RPA) (2nd), Process Mining (1st), Intelligent Document Processing (IDP) (1st), Agentic Automation (1st), AI Legal & Compliance (1st), AI Finance & Accounting (2nd), AI Procurement & Supply Chain (1st)
ProcessMaker
Ranking in Business Orchestration and Automation Technologies
30th
Average Rating
7.6
Reviews Sentiment
6.2
Number of Reviews
2
Ranking in other categories
Business Process Management (BPM) (38th)
Salesforce Platform
Ranking in Business Orchestration and Automation Technologies
13th
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
97
Ranking in other categories
PaaS Clouds (8th), Mobile Development Platforms (3rd), Rapid Application Development Software (8th), Low-Code Development Platforms (7th), No-Code Development Platforms (2nd)
 

Mindshare comparison

As of October 2026, in the Business Orchestration and Automation Technologies category, the mindshare of Automation Anywhere is 6.0%, down from 8.5% compared to the previous year. The mindshare of ProcessMaker is 1.0%, up from 0.6% compared to the previous year. The mindshare of Salesforce Platform is 2.4%, down from 3.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Business Orchestration and Automation Technologies Mindshare Distribution
ProductMindshare (%)
Automation Anywhere6.0%
Salesforce Platform2.4%
ProcessMaker1.0%
Other90.6%
Business Orchestration and Automation Technologies
 

Featured Reviews

Venkat Sivaprakash - PeerSpot reviewer
Management Consultant at Accenture
Has significantly improved document-driven workflows and reduced processing time across finance and HR functions
Automation Anywhere has evolved significantly and upgraded itself to provide agentic AI and AI-based automation solutions for document automation. The product has matured considerably over time. We can create workflows that can call an API. We can include prompts in particular workflows for ChatGPT-related functions, connecting to an LLM and RAG to perform tasks. For document automation, modern features are available to train documents, ensuring high accuracy and repeatability over time. The system is very easy to use. I recently completed a course in document automation, typically designed for people involved in coding and technical aspects. Though I understand coding comprehensively, I don't do actual coding. The course was very accessible. Currently, extensive coding isn't necessary due to the hybrid model incorporating GenAI aspects, low-code, no-code capabilities, APIs, and numerous pre-built objects in Automation Anywhere. The features include GenAI-driven prompting methods and workflow creation capabilities. In these workflows, we can create decision boxes and call APIs without coding. We simply pull objects, drop them, connect them, and add minimal coding when needed. The most crucial aspect isn't coding but rather sizing the automation and fleshing out the details. Automation Co-pilot takes notes and performs automated analysis. It can extract details from videos, summarize conversations, and provide detailed information. During calls, it identifies instructions and performs tasks such as preparing reports and reconciliation. Automation Anywhere can also connect with Microsoft Co-pilot. Through Co-pilot, real-time operations can be executed, allowing direct interaction between vendors and automation through this component.
UchechiSylvanus - PeerSpot reviewer
Team Lead, Process Improvement & RPA at Fidelity Bank Plc
Works well, but its interface should be a bit more user-friendly
We use it for our process flows and levels of approvals, but I am not managing it directly Its performance, stability, and security are fine. Its interface should be a bit more user-friendly. I have been using this solution for close to a year. It is stable. It is easy to scale. We currently…
Sunny Nair - PeerSpot reviewer
Solution Architect And Senior Consultant at Keysight Technologies
Automated weekly analytics have improved case tracking and boosted research productivity
In terms of customization and requesting features that need to be enabled, the process is longer than ideal. As a user, I have very limited access rights to Salesforce Platform, which limits my capability. If a user were granted access to consume more features from Salesforce Platform and the system could show exactly who needs to grant that particular access, that would be a very good improvement. If I need to gain access to a specific feature within Salesforce Platform, it should point me to who in my organization manages it. If the system is able to tell me who exactly is managing it, I can get in touch with that particular user to understand whether I can gain access. This particular feature seems to be lacking, not only in Salesforce Platform, but in any CRM application.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Automation Anywhere has transformed the financial, healthcare, and automobile sectors to a great extent by automating backend office work."
"One thing that I want to highlight AA for is their security standards."
"With automation, you can reduce that effort to half an hour or an hour, so it will improve your efficiency and save you a lot of time, so you can improve your time in other work."
"Before Automation Anywhere, the insurance companies used to transfer data manually from one app to another, but after introducing them to automation the speed and accuracy have been outstanding."
"So far, the experience with Automation Anywhere in the last two and a half years has been wonderful."
"Some of the key features of Automation Anywhere include the simplicity that enables developers to build bots very quickly in a standard delivery fashion."
"One of the benefits my organization has seen from these features is productivity in two ways: I am able to save a lot of time because of the automation, I do not need manual intervention anymore as manual intervention has been cut down by ten to fifteen percent, and the productivity gains have been substantial."
"Since it is AI-powered, it automates our work; initially, we had many manual interventions, but now with the AI-powered capabilities, we are saving time and our productivity has increased."
"Its performance, stability, and security are fine."
"What I like most is the seamlessness of the workflow capabilities."
"The most valuable features of Salesforce Platform are its analytics capabilities."
"Salesforce encourages independent app development and what this simply does is, it extends the Salesforce functionality."
"We use Salesforce to keep track of our customers' activity."
"I like the reports and the dashboards. Since I'm a managing partner, I use the reports and dashboards to understand my team's contact management, opportunity management, and account management activities. We use Pardot for marketing campaigns."
"It is a great platform. It's definitely an improvement from the GCP application that we were using previously."
"A very flexible solution."
"A fully integrated solution that provides a seamless experience."
"What I really like about Salesforce is that it's very intuitive, and it's an easy platform for salespeople to quickly and efficiently be able to track an opportunity and develop custom reports for management."
 

Cons

"Off the top of my head, I cannot think of anything that they would need to improve on, but there are probably opportunities to explore some potential use cases where maybe there is a feature that is not yet available. We can discover and pioneer something together."
"Their OCR is a bit expensive, meaning the IQ Bot."
"Now, it is a big complex to download the product and install it, then again to install the patches. So, it takes a lot of time to download it."
"We need more commands for PDF integration to make it more flexible."
"It could be improved in terms of the global analysis of all the issues caused by the dependency components. For example, if bots are running on virtual machines on Microsoft Windows 2019, sometimes an issue might come from the virtual machine. Automation Anywhere should work closely with Microsoft or any other editor with which there are some issues occurring and stopping the bots from running properly."
"Automation Anywhere is unable to connect to the database directly."
"I struggled with understanding the use of different variables during my initial time with Automation Anywhere."
"I am looking for artificial intelligence and machine learning. I hope that they introduce them in A2019."
"Its interface should be a bit more user-friendly."
"This solution only supports basic text, but we would like to be able to insert components such as rich text, graphs, charts, pictures, and other objects."
"The biggest challenge we had was the cost and the licensing, and we ended up getting an ELA, so enterprise licensing agreement."
"Salesforce at that point doesn't make a whole lot of sense for many Microsoft users."
"I want more analytics in the platform and the addition of AI-based models, for example, predictive feedback. The Salesforce Platform needs to be more intelligent and intuitive to make it a great solution."
"An expensive solution requiring a lot of configuration."
"It is on the expensive side, unfortunately."
"Some business functionalities could be improved."
"There needs to be more documentation."
"Pricing is the biggest factor. The cost right now is too high and I've had a lot of clients leave."
 

Pricing and Cost Advice

"If we count the integrations that we have done with Appian, which is where a lot of our savings is from, we are well over a million dollars in savings. This is from only doing development for about a year and a half."
"Its cost is good."
"The Community Edition is a good offering from the company."
"The product’s pricing is reasonable."
"Initially, they charged a premium, but now the rest of the vendors have increased their overall pricing and Automation Anywhere is not that high at this time. It's pretty viable."
"Considering the cost, it is a bit high, but worth the price because the output accuracy is high."
"I don't know exactly what the pricing schemes are for the product as this type of negotiation is not my responsibility, but I think the basic pricing comes to $15,000."
"The setup and licensing cost is affordable, and it is not exaggerated like UiPath."
"We have a yearly license."
"Salesforce charges double the rates, or almost three times, compared to its competitors. Our company does incur additional charges for maintenance and support."
"Salesforce is cheap."
"Pricing for the Salesforce Platform is too expensive."
"I haven't had to buy Salesforce, however, I have heard it's $1500 a user."
"It is quite expensive. Its developers come at a premium cost, which makes it expensive."
"The product's additional features can be expensive."
"The cost is reasonable for the corporations I work for. I would say an average would be around $100 per month per user."
"Costly, but it is the top product in SaaS/PaaS. Pricing is more for large to enterprise level companies."
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915,341 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Outsourcing Company
15%
Financial Services Firm
12%
Manufacturing Company
11%
Comms Service Provider
11%
Outsourcing Company
13%
Financial Services Firm
12%
Computer Software Company
9%
Construction Company
9%
Financial Services Firm
10%
Outsourcing Company
10%
Manufacturing Company
10%
Construction Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business161
Midsize Enterprise85
Large Enterprise561
No data available
By reviewers
Company SizeCount
Small Business40
Midsize Enterprise25
Large Enterprise44
 

Questions from the Community

How good is Automation Anywhere for RPA processes?
It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is ver...
How good is Automation Anywhere for RPA processes?
From my experience using AA tool, it depends on the applications that you want to automate, because there some applic...
How good is Automation Anywhere for RPA processes?
It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.
Ask a question
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How would you choose between Microsoft PowerApps and Salesforce Platform?
I think it depends on your use case. If your organization uses Microsoft Enterprise products, PowerApps will work be...
How does Salesforce Platform compare with Azure?
Microsoft’s Windows Azure platform is not easy or intuitive to deploy. The difficulty will be impacted by the type of...
Do you build applications using low-code or pro-code builders on Salesforce Platform?
At my organization, we have only used Salesforce Platform's low-code builder. The reason for this is not because we d...
 

Also Known As

Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise, Agentic Process Automation System (Now Certified for WorkSpaces)
ProcessMaker Workflow Management & BPM, ProcessMaker BPM
Salesforce1, Force.com, Salesforce App Cloud
 

Interactive Demo

Demo not available
Demo not available
 

Overview

 

Sample Customers

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics
Tulsa Community College, Sirius College, Mcredit Vietnam, Oregon City Schools, Lakozy Toyota, HyperCube
ADP
Find out what your peers are saying about ProcessMaker vs. Salesforce Platform and other solutions. Updated: September 2026.
915,341 professionals have used our research since 2012.