Prisma SaaS by Palo Alto Networks vs Zscaler Internet Access comparison

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Executive Summary

We performed a comparison between Prisma SaaS by Palo Alto Networks and Zscaler Internet Access based on real PeerSpot user reviews.

Find out what your peers are saying about Cisco, Microsoft, Netskope and others in Cloud Access Security Brokers (CASB).
To learn more, read our detailed Cloud Access Security Brokers (CASB) Report (Updated: November 2022).
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Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"There is much differentiation within the licensing so if anyone wants DNS security from the DNS security log, we are there already, and if anyone wants to go to a secure internet gateway, that is also available. We can get the integrated cloud DLP license keys. That is a good benefit with Cisco Umbrella. You can get a complete solution in a single licensing.""A single pane of glass saves time... This does have a lot of options available for us to see who's doing what, what trends, what errors. We can set up our alerting through it as well. It is definitely a great dashboard.""If it didn't have a single pane of glass, we would not be using it. The single pane of glass gives you a one-stop shop. It's like going to Home Depot. You find all your stuff there. You can see all your threats and your endpoints. It's a very important feature and makes things very simple.""I was able to implement it myself. It was really easy to install. You could install it on a server locally if you want to. If you have the biggest site, you would do that, but for my site, it was just directing all the traffic out through the Cisco Umbrella DNS. It was really handy. When the owners of the company went overseas, I knew that they would be secure because even if they were not on the company network, they would still go through the Cisco Umbrella servers. It was a complete solution for protecting the company with outgoing data.""It enables us to go granular in the customization of blocking some categories on the DNS.""Any time someone went off the network, the AnyConnect client had the Umbrella agent built in, and it would realize when their computer connected that they were not on the corporate network. It would monitor and they would have pretty close to the same rules that they had to follow when they were in the office, regarding what kind of website browsing they could do.""We like Cisco Umbrella because of DNS security. It's one step ahead of whatever we are using for regular web filtering. In that way, it's more secure than other web filtering products.""One valuable feature is definitely its simplicity in terms of deployment. It is very easy to integrate it into the environment without any heavy lifting. Users didn't notice that we implemented it. You can start with a very low monitoring mode and start observing what Cisco Umbrella sees."

More Cisco Umbrella Pros →

"Prisma SaaS is very easy to use; it's common sense — it's the best-in-class.""You have the ability to create your own expressions for your data. Palo Alto understands that DLP is not the same for all consumers. You might have a particular need to fulfill, and they give you the opportunity to create a custom expression to match the specific format that you have. For a confidential file property that you have in your files, you can add a metadata field. It gives you that opportunity to create that.""It has predefined or preconfigured rules, which are getting periodically updated. They are providing continuous improvements and periodically updating all search queries that they are looking for. That is one thing that helps us to stay vigilant and focused. If we query our AWS account for any breaches or vulnerabilities with any of the cloud tests, and it alerts us based on these predefined rules. It also provides an option to configure our own rules, and based on these rules, it can query the cloud trail logs, pull the information, and trigger alerts in real-time. I haven't explored this feature much because there are multiple accounts, and we don't have enough time to explore this feature. It also provides multiple integrations. When vulnerabilities or breaches are happening, you should be aware of them immediately. It provides integration with tools such as Slack, PagerDuty so that you can get alerted as soon as the high severity stuff comes up. For example, you have a security group that has allowed public traffic on port 22. As TechOps, you should be aware of this immediately. You cannot scan each machine or look into all security groups to identify it. So, Prisma helps us and alerts us when this kind of high-priority stuff comes up. It has different statistics, analytics, and graphs for data. The description of alerts is also pretty good. They describe what are the possible causes for this and what are the solutions. From Prisma Cloud, you can directly go to the AWS account. When you click on an alert, a resource, or a resource ID, it takes you to the AWS console where you need to log in. If you are already logged in, it will take you to that instance directly, and you can fix the issue there. I have found this feature very useful.""It is easy to use, easy to integrate, and is stable. It's scalable as well.""Prisma's most valuable feature would be its ability to identify bad or risky configurations.""To quarantine and clean a malware file provides a lot of security.""The stacked policies, event policies, and routing policies are easy to understand for someone with general knowledge.""The remediation process is easy compared to other platforms."

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"The most valuable features of Zscaler Internet Access are it's on the cloud, high network performance, and the interception of users is very easy.""The solution is scalable and stable.""Zscaler Internet Access has helped us reduce the time that we spend managing security policies by about four hours a week. We can use this time to focus on other things, especially the IT team.""The cloud proxy and integration are some of the key features. Since there is cloud waste, we can quickly provision it and start working on the configuration. On top of that, they have added a few more features. They have integrated CASB, and file sandboxing is part of it.""The data loss prevention feature is the most valuable. It stops our users from inadvertently leaking our customers' data to the Internet or anywhere else it shouldn't go.""Zscaler Internet Access's best feature is the granular policy controls.""The most valuable feature of Zscaler Internet Access is that it is a consolidated solution, it comes with many features, such as DLP.""The initial setup is very straightforward."

More Zscaler Internet Access Pros →

Cons
"Having ready-to-go templates with best practices is definitely something that would be an improvement. Deployment, from day one, is something that definitely needs to be improved for Cisco customers.""If we're trying to deploy it to a Mac through Meraki, it's impossible. The method of deployment for a Mac, and the features available in Meraki, are not compatible at all.""One of the issues with Umbrella is as you get into endpoint detection and response, such as EDR point solutions, some of them will not integrate well with Umbrella. Sometimes when you want to use technology, such as Always On VPN, it will not work. There are some looming issues as one type of technology starts to crossover with Umbrella. That is the challenge and Umbrella should find a way to be more compatible with some of the endpoint response solutions that are coming out on the market.""I'd like to see improvement in its overall integration with all the other platforms. There's some integration between Umbrella and Meraki, but an overall Cisco problem is that there are so many different tools, and finding easy, seamless ways of connecting everything together is always a challenge.""Network connectivity was a bit of a challenge at the beginning, but we were able to get the right help from Cisco.""Its on-prem rollout is quite challenging. It needs better coordination with the Internet Service Provider. It is a cloud-based solution, and any endpoint that connects to it has to go through all the gateway ISPs, but some of the ISPs block HTTPS-based DNS. That's where the challenge occurs with Umbrella.""The integration with other solutions is a little complex. If you want to integrate with something like ArcSight or LogRhythm or Splunk, you need to do a lot of configuration. There are no easy ways to implement it.""It's a very new product, so it's quite immature at the moment. It can be more user friendly."

More Cisco Umbrella Cons →

"Prisma would be a stronger solution if it could aggregate resources by project or by application. So say we have an application we've developed in AWS and five applications we've developed in Azure. The platform will group it according to those applications, but it's based on the tags we use in Azure, which means I have to rely on development teams to tag resources properly.""My clients would like to see a more feature-rich product.""We are using the SaaS offering. We use our applications for microservices. We use Twistlock to scan containers, and it displays these results in Prisma, which is a good feature because we can see vulnerabilities with respect to these containers. We can see everything in a very detailed manner. However, when you have different environments for a single application, such as DEV, QA, PROD, and TEST, all these environments run multiple containers, which can lead to a very high number of containers. In such a scenario, it shows you the alerts for all those containers that have vulnerabilities. If you show the results of all the containers that share the same image, it is not going to add any value. Therefore, they should narrow down the alerts based on a container. It should show information for a single container. Otherwise, the person who is looking at the results gets the impression that he has to fix all these issues. This is something that they can improve.""One area for improvement is for them to stay on top of keeping their CVEs on their platform up to date.""They can add some new characteristics. For example, when an incident triggers, they can automatically send a template for a particular match that is related to the policy. We don't have that right now. It is something to improve. There could be more automation for certain actions. For example, for a particular group, it can send an administrator alert to their manager. It was one of the concerns of our customers.""The frequency of updates could be reduced.""Lacks a hybrid model which has API plus in-line security.""When it comes to integration mechanisms, Prisma SaaS does not support reverse proxy type of integrations."

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"Sometimes it's not easy to use during large deployments of workstations.""The reporting functionality could be a bit easier to use. There is a reporting function, but it's quite hard to do any good reporting, from a user-management perspective. For example, if a department manager wants to know how his department is using the web, there is a way to get the data, but it's quite cumbersome to get it and show it well. And that's true for comparing between departments.""The main issue with Zscaler Internet Access is proxy IP detection, which sometimes makes sites inaccessible.""Sometimes, support isn't available.""Zscaler needs to add client-to-client communication. It's always client-to-server communication. The cloud and branch connectors could be improved because we're still dependent on traditional firewalls. They should eliminate this. They should also provide WAN devices should to compete with the SD-WAN solutions also.""If they can also integrate with the multi-factor authentication to prompt users to do another, second-factor authentication, that would be ideal.""The solution can be improved by advancing some of the newer technologies such as the DLP feature, and adding email security.""There are a few features that are not compatible with the Azure cloud."

More Zscaler Internet Access Cons →

Pricing and Cost Advice
  • "There is a subscription cost."
  • "The price could be lower."
  • "The price is quite good."
  • "Pricing depends on the automation requirements of the organization."
  • "It has a reasonable price. It is certainly not as expensive as it used to be. It is in line with other offerings on the market. There are a number of different flavors of Umbrella. They could bring Umbrella SIG down a bit because its price is a little bit high for what it does, but I also understand why its price is high."
  • "Cisco Umbrella is expensive and could be cheaper."
  • "When talking about Cisco solutions in general there pricing model is horrible. For example, you can sell a Meraki-based solution, but if the customer starts shopping around, someone is going to have access to the pricing at a level that you cannot compete because they do not have uniform pricing. Not everybody gets fair pricing. Unless you are one of the real major corporations selling the solution your ability to compete is impossible. Cisco will acknowledge the situation and assure you next time it will be in your favor but it never becomes favorable for you. Cisco is not very good in this regard. However, Umbrella is good."
  • "The licensing fee is paid on a yearly basis."
  • More Cisco Umbrella Pricing and Cost Advice →

  • "The licensing fees are paid on a yearly basis and for what we get, the price is good."
  • "Prisma SaaS is more expensive than similar solutions but I think it's worth it."
  • "Prisma is in the middle of the road. It's not the most expensive, but it's not the cheapest. There aren't any additional costs, to my knowledge. I know they have some extra modules, but we didn't use them."
  • "They price their products using credit modules."
  • More Prisma SaaS by Palo Alto Networks Pricing and Cost Advice →

  • "The pricing is fair based on its competitive market."
  • "The price is competitive. It's not cheap and it's not expensive."
  • "The pricing for Zscaler Internet Access could be made cheaper."
  • "The price of Zscaler Internet Access should improve, it is expensive."
  • "We have found the solution to be expensive."
  • "Licenses are available on a per-host basis. Some features like sandboxing require an additional fee, but most standard features are included in the license."
  • "We pay around 6,500 INR per user per year, which is very expensive. I would rate Zscaler's pricing one out of five."
  • "Because it's a cloud solution, we pay on a yearly basis. It is affordable and includes tech support and all features."
  • More Zscaler Internet Access Pricing and Cost Advice →

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    Questions from the Community
    Top Answer: Cisco Umbrella and Zscaler Internet Access are two broad-spectrum Internet security solutions that I have tried.… more »
    Top Answer:Cisco Umbrella is an integral component of the Cisco SASE architecture. It integrates security in a single, cloud-native… more »
    Top Answer:The single-pane-of-glass management is really important. In today's era, administration costs and operational expenses… more »
    Top Answer:The stacked policies, event policies, and routing policies are easy to understand for someone with general knowledge.
    Top Answer:The pricing is reasonable for Palo Alto. They price their products using credit modules. There are various types of… more »
    Top Answer:The frequency of updates could be reduced. The updates are necessary, but they occur too frequently. The updates require… more »
    Top Answer:We researched Netskope but ultimately chose Zscaler. Netskope is a cloud access security broker that helps identify… more »
    Top Answer:There is no lag in service when accessing the internet.
    Top Answer:The solution is quite expensive. It's around double what others are offering. The price we pay includes everything. It… more »
    Comparisons
    Also Known As
    OpenDNS
    Palo Alto Networks Prisma SaaS, Prisma SaaS, Palo Alto Networks Aperture, Aperture
    ZIA
    Learn More
    Overview

    Cisco Umbrella offers flexible, cloud-delivered security according to users’ requirements Cisco Umbrella includes secure web gateway, firewall, and cloud access security broker (CASB) functionality all delivered from a single cloud security service. Cisco Umbrella’s protection is extended to devices, remote users, and distributed locations anywhere. As company employees work from many locations and devices, Cisco Umbrella is the easiest way to effectively protect users everywhere in minutes.

    Cisco Umbrella uses machine learning to search for, identify, and even predict malicious domains. By learning from internet activity patterns, this DNS-layer security solution can automatically identify attacker infrastructure being staged for the next threat. These domains are then proactively blocked, protecting networks from potential compromise. Cisco Umbrella analyzes terabytes of data in real time across all markets, geographies, and protocols.

    Cisco Umbrella works with leading IT companies to integrate its security enforcement and intelligence. Built with a bidirectional API, Cisco Umbrella makes it easy to extend protection from on-premises security appliances to cloud controlled devices and sites.

    Cisco Umbrella is suitable for small businesses without dedicated security professionals, as well as for multinational enterprises with complex environments.

    Why use Cisco Umbrella?

    • Simplify security management: Cisco Umbrella is the fastest and easiest way to protect all users within minutes and reduces the number of infections and alerts sent from other security products by stopping threats at the earliest point. With no hardware to install and no software to manually update, ongoing management is simple

    • Reliable reporting: Cisco Umbrella reports show activity for each device or network in the system. Users gain a more complete picture of the security risks facing their organization and can take action to remedy them.

    • Manage and control cloud apps: Umbrella provides visibility into sanctioned and unsanctioned cloud services in use across the enterprise. Users can uncover new services being used, see who is using them, identify potential risk, and block specific applications easily.

    Reviews from Real Users

    Cisco Umbrella stands out among its competitors for a number of reasons. Some of the major ones are its DNS-based protection, ability to protect users no matter where they are located, stability, and high performance.

    Daniel B., a network specialist at Syswind Kft, writes, “We primarily use the solution as cloud security for our branches. It protects us from direct internet outbreaks. It makes for good flexibility. The solution is very easy to manage. We found the initial setup, for example, to be quite simple. Efficient protection on the DNS level and even higher. The sandboxing feature analyses and handles the complicated security risks.”

    Victor M., SOC & Security Services Director at BEST, notes, “It provides security for the remote workers and it helps to improve enterprise security in a very easy way. We mainly enjoy web software protection capabilities. It prevents the end-users from getting into bad sites or sites that potentially could have malware or could be phishing. It helps end-users avoid the wrong sites. The solution works very smoothly. The user interface is good.”

    Prisma SaaS by Palo Alto Networks is a powerful cloud access security brokerage (CASB) and SaaS solution that is designed to fully handle an organization’s SaaS security needs. It is a comprehensive package that offers both in-line as well as API-based protection. Users can use Prisma SaaS to complement whatever security tools they currently employ.

    Prisma SaaS Benefits

    Some of the ways that organizations can benefit by choosing to deploy Prisma SaaS include:

    • Adaptability. Prisma SaaS can be adapted to satisfy any and all SaaS needs that an organization might have. When users choose Prisma SaaS, they gain access to a vast suite of integrations. These enable users to connect with the most widely used and common SaaS applications on the market. An organization is given the ability to take stock of features or functions that they might be missing and employ the integration to make up for whatever they feel they are missing.
    • Security. Prisma SaaS comes with a wealth of security features that users can leverage to handle all of their security needs. Users can set specific security policies to classify data in a way that enables the solution’s artificial intelligence and machine learning software to track them to prevent losses from taking place. The solution’s AI and ML can also block known malware, identify new malware, and block these new threats before they can do harm.
    • Automated updates. Organizations do not need to devote resources to ensure that Prisma SaaS’s software remains up to date. It automatically updates when an update is ready to launch. Users can focus on using the product and allow the solution to manage its updates on its own.

    Prisma SaaS Features

    • Centralized management and control. Prisma SaaS is controllable from a single centralized location. Users can manage every aspect of the solution in a simplified way. They do not need to master the controls on a variety of consoles to achieve the highest level of value from it. All of the controls are located in one place, which also makes it easy for users to learn how to use them. Additionally, it enables users to view all of their critical data in a single location without having to struggle to find the data that they need.
    • Threat visualization and reporting. Users gain the ability to break down potential threats and incidents in ways that provide deep insights. Prisma SaaS can visually represent threats that have not yet been actualized as well as events that have occurred. Additionally, it can create detailed reports that can provide users with the information that they need to secure themselves from future harm.
    • User behavior monitoring. Prisma SaaS’s AI and ML capabilities enable the solution to spot unusual user behavior that might signal that a user’s credentials have been stolen.

    Reviews from Real Users

    Prisma SaaS by Palo Alto Network is a solution that stands out when compared to many of its competitors. Two major advantages it offers are the ability to customize data search expressions and the ability to identify, analyze, and troubleshoot threats from a single solution.

    Gabriel F., the senior service delivery engineer at the Netdata Innovation Center, writes, “You have the ability to create your own expressions for your data. Palo Alto understands that DLP is not the same for all consumers. You might have a particular need to fulfill, and they give you the opportunity to create a custom expression to match the specific format that you have. For a confidential file property that you have in your files, you can add a metadata field. It gives you the opportunity to create that.”

    Angell D., a senior engineer at Cloudrise, says, "The most valuable feature of Prisma Cloud-native, in my opinion, is that it assists in identifying, analyzing, and remediating vulnerabilities."

    Zscaler Internet Access is a cloud-native security service edge (SSE) platform. Its main purpose is to provide AI-powered protection for all users, all applications, and all locations. The solution replaces other legacy network security solutions to stop advanced attacks and prevent data loss by using a comprehensive zero trust approach.

    Zscaler Internet Access Features

    Zscaler Internet Access has many valuable key features. Some of the most useful ones include:

    • Proxy (native SSL)
    • IPS and advanced protection
    • Cloud sandbox
    • DNS security
    • Cloud firewall
    • URL filtering
    • Bandwidth control
    • DNS filtering
    • Cloud DLP w/EDM and IDM
    • Cloud access security broker (CASB)
    • Cloud security posture management (CSPM)
    • CloudBrowser isolation
    • Cloud secure web gateway (SWG)
    • Zero trust network access (ZTNA)
    • Digital experience monitoring

    Zscaler Internet Access Benefits

    There are several benefits to implementing Zscaler Internet Access. Some of the biggest advantages the solution offers include:

    • Fast access with zero infrastructure: Zscaler Internet Access creates a fast, seamless user experience because of its direct-to-cloud architecture. With no infrastructure, Zscaler Internet Access helps you eliminate backhauling, which improves performance and simplifies network administration.
    • Threat intelligence: By using threat intelligence, Zscaler Internet Access can stop ransomware, zero-day malware, and advanced attacks via Inline inspection of all internet traffic, including SSL decryption, and a suite of AI-powered cloud security services. 
    • Consistent security: With Zscaler Internet Access, your security policy goes everywhere your users go. When you move security to the cloud, all users, applications, devices, and locations remain protected and secure based on identity and context.
    • Hybrid workforce: Zscaler Internet Access enables secure access to all external and internal apps from anywhere, so remote work is not an issue. You can also enforce business policies that follow the user, making security identical regardless of location.

    Reviews from Real Users

    Below are some reviews and helpful feedback written by Zscaler Internet Access users.

    A Service Manager at a construction company says, "There are a bunch of different capabilities that are valuable within the platform. We use quite a lot of them, but not everything. The ones that are most important to us are the URL Filtering and the application control. For our needs, the cloud-native proxy architecture is a very good solution. This architecture helps with cyber threats because we inspect most of the traffic and we can see that a lot of threats are stopped directly in the secure web gateway."

    Owen N., Security Architect at Claro Enterprise Solutions, explains that the solution’s most valuable features include “The integration of the gateway that inspects all ports and protocols. So, there is threat prevention; The cloud sandbox; VNS security; Access control that will protect URL filtering and the cloud firewall; Data protection that will protect your gateway, like your CASB or your cloud DLP; The capabilities of this will point your traffic to Zscaler Cloud.”

    An Architecture Senior Manager at an insurance company mentions, "The data loss prevention feature is the most valuable. It stops our users from inadvertently leaking our customers' data to the Internet or anywhere else it shouldn't go." He also adds, “The solution provides quick access to cloud services, securing our data and allowing us to inspect all our traffic.”

    Offer
    Learn more about Cisco Umbrella
    Learn more about Prisma SaaS by Palo Alto Networks
    Learn more about Zscaler Internet Access
    Sample Customers
    Chart Industries, City of Aspen, Eastern Mountain Sports, FLEXcon, George Washington University, Jackson Municipal Airport Authority, Ohio Public Library Information Network, PTC, Richland Community College, Smart Motors, Tulane University, VeriClaim
    University of Arkansas
    Ulster-Greene ARC, BanRegio, HDFC, Ralcorp Holdings Inc., British American Tobacco, Med America Billing Services Inc., Lanco Group, Aquafil, Telefonica, Swisscom, Brigade Group
    Top Industries
    REVIEWERS
    Financial Services Firm16%
    Educational Organization9%
    Comms Service Provider9%
    Consumer Goods Company7%
    VISITORS READING REVIEWS
    Computer Software Company21%
    Comms Service Provider14%
    Financial Services Firm8%
    Government6%
    VISITORS READING REVIEWS
    Computer Software Company20%
    Financial Services Firm12%
    Comms Service Provider11%
    Energy/Utilities Company6%
    REVIEWERS
    Comms Service Provider25%
    Computer Software Company15%
    Pharma/Biotech Company10%
    Financial Services Firm10%
    VISITORS READING REVIEWS
    Computer Software Company21%
    Comms Service Provider14%
    Financial Services Firm9%
    Manufacturing Company7%
    Company Size
    REVIEWERS
    Small Business39%
    Midsize Enterprise25%
    Large Enterprise36%
    VISITORS READING REVIEWS
    Small Business21%
    Midsize Enterprise15%
    Large Enterprise64%
    REVIEWERS
    Small Business44%
    Midsize Enterprise25%
    Large Enterprise31%
    VISITORS READING REVIEWS
    Small Business15%
    Midsize Enterprise14%
    Large Enterprise70%
    REVIEWERS
    Small Business31%
    Midsize Enterprise10%
    Large Enterprise59%
    VISITORS READING REVIEWS
    Small Business20%
    Midsize Enterprise14%
    Large Enterprise66%
    Buyer's Guide
    Cloud Access Security Brokers (CASB)
    November 2022
    Find out what your peers are saying about Cisco, Microsoft, Netskope and others in Cloud Access Security Brokers (CASB). Updated: November 2022.
    657,849 professionals have used our research since 2012.

    Prisma SaaS by Palo Alto Networks is ranked 5th in Cloud Access Security Brokers (CASB) with 9 reviews while Zscaler Internet Access is ranked 2nd in Secure Web Gateways (SWG) with 23 reviews. Prisma SaaS by Palo Alto Networks is rated 8.4, while Zscaler Internet Access is rated 8.6. The top reviewer of Prisma SaaS by Palo Alto Networks writes "Supports custom expressions, helps with compliance, and integrates well with Azure AD". On the other hand, the top reviewer of Zscaler Internet Access writes " AI decision-making on quarantined documents reduces manual work". Prisma SaaS by Palo Alto Networks is most compared with Netskope CASB, Microsoft Defender for Cloud Apps, Zscaler CASB, Skyhigh Security and Qualys VM, whereas Zscaler Internet Access is most compared with Netskope CASB, Microsoft Defender for Cloud Apps, Forcepoint Secure Web Gateway, Palo Alto Networks WildFire and Fortinet FortiGate.

    We monitor all Cloud Access Security Brokers (CASB) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.