We performed a comparison between Netskope CASB and Zscaler Internet Access based on our users’ reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: Netskope has better integration with other solutions, more user-friendly DLP module parameters, and superior dashboard performance. Furthermore, Netskope has more comprehensive cloud control, better tracking and reporting mechanisms, and the ability to authorize and classify cloud apps based on regulatory compliance. Although Zscaler Internet Access has valuable features, users recommend improvements in pricing, reporting functionality, and technical support.
"The most valuable features are the antivirus as a whole, the anti-malware, and all of the protection features that scan our enterprise devices."
"The solution is stable."
"On the outside, the main differentiation is because Lookout ingest. They have ingested basically all of the apps for the last ten years and all the versions of all the apps, and we have that in a corporate database that allows us to do very large-scale machine learning and analysis on that data set. That's not something that any of the competitors really have the capability to do because they don't have access to the data set. A lot of the apps you can no longer get them because that version of the app is five or six years old, and it just doesn't exist anywhere anymore, except within our infrastructure. So, the ability to have that very rich dataset and learn from that dataset is a real differentiator."
"The protection offered by the product is the most valuable feature. It detects vulnerabilities or traps on our users' phones and then prompts them to clean up their devices. Tools we used previously would only discover, which required us to gather information on the backend, so Lookout is a welcome upgrade."
"The initial setup of Netskope CASB is easy, it is not complex."
"The solution offers a better understanding of the real scenario and identifies the cloud apps that are being utilized."
"A feature that was valuable was the built-in website classification or safety ratings. Different websites would be rated according to analyses that the Netskope team had done, and we built policies on some of those scores. If the website scored less than a certain percentage, then we would have a different user experience around how the site would interact with the clients."
"It's one of the top-ranking solutions in the market, and it's very responsive. We are using Netskope, and Netskope provides a load of features for SQL, STP, and traffic control."
"It is a very scalable tool."
"Netskope has a diverse portfolio range, which includes cloud access security brokers, content filtering, behavior analytics, and security management."
"The detection capability is very nice and lightweight."
"Amazing reporting and tracking mechanisms."
"The solution is stable and reliable."
"The initial setup is very straightforward."
"The data loss prevention feature is the most valuable. It stops our users from inadvertently leaking our customers' data to the Internet or anywhere else it shouldn't go."
"The solution is scalable and stable."
"Zscaler Internet Access's roaming user feature is most valuable and is much better compared to other secure web gateways."
"The URL filtering has been the most valuable feature."
"The most valuable feature is the ability to drop packets."
"We use ZIA for outbound internet connectivity. The internet traffic of on-prem users will be directed to the ZIA cloud for security checks and web filtering."
"We just submitted an enhancement request reflecting the main area we want to see improvement in; the APIs. Currently, we're able to build dashboards, but it's somewhat backward because we use our MDM API to create them. Lookout should provide API to customers so we can query our data and use it in our cloud, and this is the only outstanding area for improvement with the product right now."
"Lookout was moving into the SSE space. And so their work on SecureWeb Gateway and SD-WAN is still sort of evolving."
"From the analysis that we've done, they do seem to be maybe a step behind in trying to enter the market with a new solution. But when they do pick up, they do come out with some good products."
"The stability depends on the service from where you access it. Because sometimes, the place you are in, you have Gateway. You don't have Gateway. The gateway is overutilized. At the end, you need to go through their gateways. And this is the key point here. You have a tracking point. If it's not well orchestrated, and it scales up as you add more to the existing team, you will suffer"
"Netskope needs to improve its stability."
"The configuration and user behaviour analytics can be improved."
"There could be room for improvement in the subscription process."
"It needed some fine-tuning on core business sites that we used, which were sensitive to what we term a man-in-the-middle certificate by design. Some sites were not tolerant because they presented as potentially malicious. So, we just had to make some tweaks so that it would bypass or interpret it."
"In terms of improvements, enhancing support, particularly for OEM support with quicker response times would be beneficial."
"They could add endpoint security features."
"Technical support and the user interface could be improved."
"The CSPM model needs to improve."
"There are some performance issues when we add on additional controls."
"In terms of user experience, it could be better."
"They could provide more time for the onboarding the training of an IT person."
"Zscaler Internet Access needs to integrate more ISPs. It is good to have more than three ISPs."
"The price of the solution could be improved."
"Zscaler does not provide dedicated IPs to each customer. Hence, they share a pool of IPs provided by Zscaler. There is a chance of blacklisting these IPs. I also do not like the multi-management portal."
"They block Zscaler IPs when the traffic origin is from Zscaler IPs. They've been blocked by certain government organizations so the end users are not able to visit those websites unless we ask them to unblock those IP. This is a bit problematic."
"What could be improved in Zscaler Internet Access is its price. It could be cheaper."
Netskope is ranked 4th in Cloud Access Security Brokers (CASB) with 15 reviews while Zscaler Internet Access is ranked 2nd in Secure Web Gateways (SWG) with 31 reviews. Netskope is rated 8.4, while Zscaler Internet Access is rated 8.2. The top reviewer of Netskope writes "Network proxy that provides visibility during deployment and allows you to control PII". On the other hand, the top reviewer of Zscaler Internet Access writes "Configuring policies is user-friendly but challenges with stability". Netskope is most compared with Prisma Access by Palo Alto Networks, Microsoft Defender for Cloud Apps, Cisco Umbrella, Skyhigh Security and Cato Networks, whereas Zscaler Internet Access is most compared with Cisco Umbrella, Microsoft Defender for Cloud Apps, Forcepoint Secure Web Gateway, Prisma Access by Palo Alto Networks and CyberArk Privileged Access Manager.
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