Netskope and Zscaler Internet Access are market leaders in the cloud security domain. Netskope seems to have the favorable pricing edge, while Zscaler is praised for its global coverage and low latency, justifying its higher cost for businesses prioritizing comprehensive security.
Features: Netskope offers robust CASB and DLP capabilities, broad SaaS governance, and 360-degree visibility. It simplifies cloud app compliance management, provides easy deployment, and has user-friendly interfaces. Zscaler stands out in threat protection, SSL inspection, and Advanced Threat Security. Its web proxy effectively blocks malicious sites, and users note its performance and ease of deployment.
Room for Improvement: Netskope users desire better SaaS visibility, enhanced reporting, and debugging tools. Improved platform integration and more responsive user support are also sought. Zscaler faces criticism for pricing and integration. Users seek enhanced technical support, better reporting, and smoother IP allocations for networking needs. Transparency in pricing and process simplification are also desired.
Ease of Deployment and Customer Service: Netskope is praised for its ease of deployment with some initial setup challenges. Its technical support, while generally responsive, needs faster resolution times. Zscaler integrates well with robust remote user security and proactive support but its complex setup and additional costs concern some users.
Pricing and ROI: Netskope is seen as cost-effective for its feature-rich offerings despite mid-range pricing, ensuring satisfactory ROI. Zscaler is perceived as expensive, especially for larger enterprises due to its premium costs and licensing policies. However, its comprehensive services and robust security provide value for those seeking strong security ROI and reduced IT overhead.
I have seen a return on investment with Netskope as we saved a lot of time by catching all the threats and thoroughly understanding the cases.
The managed service aspect of Zscaler Internet Access has allowed for reduced staffing costs, resulting in a saving of approximately 20-25% compared to prior expenses.
They align the right people at the right time to solve our problems, providing focused support.
Most of the time, being fairly IT-savvy means most issues can be resolved internally, and when a ticket is opened, it's for something really complicated.
When asking critical questions, we did not receive responses on time, but for general queries, we received timely responses.
The technical support for Zscaler Internet Access is rated around seven out of ten due to some response time issues and the engagement model.
I find customer support to be quite adequate
They declare an SLA regarding delays, making it a solid solution.
The solution is easy to scale for our use case and we have approximately 8,500 users working with it.
Zscaler Internet Access is scalable and has points of presence across the globe to ensure low latency and reliable connections.
I find Zscaler Internet Access to be highly scalable, which was one of the reasons for choosing it.
Regarding pricing, Netskope is quite expensive, but when compared with other solutions, it's somehow justified because it has better categorization and more granular features regarding web protection, as it allows control of HTTP methods.
Netskope has proven to be stable, which is reflected in my rating of nine out of ten.
Zscaler Internet Access is stable and capable of building resilient architectures.
Zscaler Internet Access is very stable, and I would rate its stability as nine out of ten.
Increasing this capacity could resolve many connectivity issues.
It is important for the solution to correctly categorize websites as genuine or non-genuine, fitting them into the right category.
The solution has its own data, but users don't get much customization that perhaps would be available if they were able to extract the data from an API call and load it into a Power BI dashboard.
The response time and engagement model for technical support could be improved to handle complex outages more efficiently.
One feature I am missing is the ability to connect automatically to internal monitoring systems.
Netskope is cost-effective compared to similar solutions like Zscaler.
Zscaler Internet Access is recognized as an expensive solution.
Zscaler Internet Access is less expensive than competitors like Palo Alto, offering a premium service justified by security enhancements and cost-effective scalability.
Netskope is cloud-native, enabling differentiation of tenants in cloud applications, whether they are enterprise or personal, and provides control over shadow IT access.
Real-time protection enhances our security posture by providing continuous monitoring and prevention at the endpoints, which is spread across individuals working from various locations.
Having these functionalities integrated into one dashboard makes Netskope efficient and user-friendly.
The SSL inspection also offers added security, facilitating the exchange of critical data.
Some of the most valuable features of Zscaler Internet Access include secure web gateways, URL filtering, data loss prevention, anti-malware defense, file extension blocking, and a comprehensive categorization system.
Netscope is a Secure Access Service Edge (SASE) platform that includes core products such as Cloud Access Security Broker (CASB) and Security Service Edge (SSE).
Netskope CASB is a cloud access security broker tool that allows you to adopt cloud applications and services without sacrificing security. The solution makes it possible to manage the movement of sensitive data between cloud app instances and in the context of app risk and user risk. With Netskope’s industry-leading cloud security solution, you can also prevent sensitive data from being exfiltrated from your environment by risky insiders or malicious cybercriminals who have breached your perimeter.
Netskope CASB Features
Netskope CASB has many valuable key features. Some of the most useful ones include:
Netskope CASB Benefits
There are many benefits to implementing Netskope CASB. Some of the biggest advantages the solution offers include:
Reviews from Real Users
Netskope CASB is a solution that stands out when compared to many of its competitors. Some of its major advantages are that it offers great reporting, has a good tracking mechanism, and has a solid Cloud Control feature.
Prerna S., Senior Information Security Analyst II at Workato, says, “[Netskope] CASB has a lot of good features; their reporting and tracking mechanism is amazing.”
PeerSpot reviewer Dima Z., Director at Irangers International Inc., mentions, “The most useful feature of this solution is Cloud Control, which allows me to schedule cloud uploads.”
Syed H., Lead Cloud Security Practice at Vincacyber, states, "I have found the most useful features to be the Web Secure Gateway, CASB, infrastructural service scanning, and Zero Trust."
Zscaler Internet Access is a cloud-native security service edge (SSE) platform. Its main purpose is to provide AI-powered protection for all users, all applications, and all locations. The solution replaces other legacy network security solutions to stop advanced attacks and prevent data loss by using a comprehensive zero trust approach.
Zscaler Internet Access Features
Zscaler Internet Access has many valuable key features. Some of the most useful ones include:
Zscaler Internet Access Benefits
There are several benefits to implementing Zscaler Internet Access. Some of the biggest advantages the solution offers include:
Reviews from Real Users
Below are some reviews and helpful feedback written by Zscaler Internet Access users.
A Service Manager at a construction company says, "There are a bunch of different capabilities that are valuable within the platform. We use quite a lot of them, but not everything. The ones that are most important to us are the URL Filtering and the application control. For our needs, the cloud-native proxy architecture is a very good solution. This architecture helps with cyber threats because we inspect most of the traffic and we can see that a lot of threats are stopped directly in the secure web gateway."
Owen N., Security Architect at Claro Enterprise Solutions, explains that the solution’s most valuable features include “The integration of the gateway that inspects all ports and protocols. So, there is threat prevention; The cloud sandbox; VNS security; Access control that will protect URL filtering and the cloud firewall; Data protection that will protect your gateway, like your CASB or your cloud DLP; The capabilities of this will point your traffic to Zscaler Cloud.”
An Architecture Senior Manager at an insurance company mentions, "The data loss prevention feature is the most valuable. It stops our users from inadvertently leaking our customers' data to the Internet or anywhere else it shouldn't go." He also adds, “The solution provides quick access to cloud services, securing our data and allowing us to inspect all our traffic.”
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