Polycom RealPresence Clariti vs Webex comparison

Poly and Cisco are both solutions in the Virtual Meetings category. Poly is ranked #11 with an average rating of 8.5, while Cisco is ranked #2 with an average rating of 7.9. Poly holds a 1.7% mindshare in VM, compared to Cisco’s 7.6% mindshare. Additionally, 100% of Poly users are willing to recommend the solution, compared to 87% of Cisco users who would recommend it.

Polycom RealPresence Clariti

Read 5 Polycom RealPresence Clariti reviews

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371 Comparison Views

100% willing to recommend

Webex

Read 127 Webex reviews

2,546 Views
2,470 Comparison Views

87% willing to recommend

Polycom RealPresence Clariti

Webex

Comparison Buyer's Guide

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Executive SummaryUpdated on Feb 3, 2025

Webex and Polycom RealPresence Clariti are competitors in the video conferencing and collaboration space. Webex has the upper hand in pricing and ease of use, appealing to cost-sensitive businesses, while Polycom RealPresence Clariti leads in feature set for those prioritizing functionality.

Features: Webex includes advanced meeting scheduling, screen sharing, and seamless integration with other Cisco products. Polycom RealPresence Clariti brings robust video conferencing optimized for diverse environments with high-quality voice and video clarity and enhanced interoperability with varied systems.

Room for Improvement: Webex could improve integration with non-Cisco products, user interface customization options, and scalability for larger enterprises. Polycom RealPresence Clariti might focus on reducing costs, streamline deployment processes, and enhance ease of use for less technical users.

Ease of Deployment and Customer Service: Webex offers a straightforward deployment process bolstered by strong cloud solutions and ample online resources, making it ideal for ease of use. Polycom RealPresence Clariti adapts to on-premises, cloud, or hybrid environments and offers comprehensive customer service, especially for large-scale implementations.

Pricing and ROI: Webex tends to provide a more competitive and scalable pricing model with a focus on budget-friendly options and quicker ROI. Polycom RealPresence Clariti justifies its higher setup costs with a long-term return on investment emphasizing superior quality and features, valuable for businesses with specific communication needs.

To learn more, read our detailed Polycom RealPresence Clariti vs. Webex Report (Updated: December 2025).

Buyer's Guide

Polycom RealPresence Clariti vs. Webex

December 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Polycom RealPresence Clariti

Ranking in Virtual Meetings

11th

Average Rating

8.2

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

No ranking in other categories

Webex

Ranking in Virtual Meetings

2nd

Average Rating

8.0

Reviews Sentiment

5.5

Number of Reviews

127

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of January 2026, in the Virtual Meetings category, the mindshare of Polycom RealPresence Clariti is 1.7%, down from 1.8% compared to the previous year. The mindshare of Webex is 7.6%, down from 17.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Virtual Meetings Market Share Distribution
Product	Market Share (%)
Webex	7.6%
Polycom RealPresence Clariti	1.7%
Other	90.7%

Virtual Meetings

Featured Reviews

Norm Hubert

VTC Network manager at a government with 10,001+ employees

The ability to track call flow and history simplifies call management while bridging issues persist

I find the ability to follow the calls, the call flow, the ability to look at the history, and more on the fault-finding tools to be valuable. It improved from a support model perspective. It simplified the licensing, reduced administration since it's based on calls, not based on users. It's about managing the calls and verifying we have enough space as opposed to always adding licenses for endpoints or users.

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Akhil Viswam

Senior Consultant at a consultancy with 10,001+ employees

Collaborating in hybrid incident calls has become faster while the meeting interface still needs fixes

The best features are the ability to schedule meetings and launch ad hoc meetings. Additionally, we can create breakout rooms within the meeting itself, which is another excellent feature. Whenever we have production issues, many teams join a single Webex call. Sometimes we need to group together as separate smaller groups and work in parallel to identify the production issues. In those cases, we create Webex breakout rooms and each member joins the corresponding breakout session to progress on their task. Webex helps significantly in the hybrid environment. When we are working from home, it is very easy for us to meet with other team members and the management to get in touch and progress. Webex improves communication because even if we are working from home, we can connect with people and talk to them on a video call. It has improved the incident resolution time by getting into a call in Webex rooms and remediating the issues together as soon as possible. Audio and video quality is excellent for Webex. It has saved considerable time in terms of incident remediation. Whenever we have issues, we jump on a call and work together in parallel. This approach saves time and improves efficiency.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable feature is its integration with solutions like Zoom and Teams for endpoints. The picture quality is high, and the conference sessions are stable."

"I find the ability to follow the calls, the call flow, the ability to look at the history, and more on the fault-finding tools to be valuable."

"It does a good job of integrating with other software."

"Some proprietary Polycom features include speaker tracking, acoustic fencing, noise cancellation, active noise cancellation, and noise cancellation AI."

"It's on-prem, which is great."

"What I value most about Webex is its stability compared to other solutions."

"I like that it can accommodate larger groups of listeners. I think in my client's organization, they use Webex for meetings with a larger group of listeners. I believe Skype For Business is not preferred. I think they use Webex or their own custom platform because it accommodates more users in one meeting."

"I appreciate the developers of Webex because it's a wonderful tool. What I found most valuable in it is the seamless experience it offers, in terms of connecting with any person at any time remotely, without any glitches. This is the main advantage of Webex. I also like that the platform is user-friendly, so anyone using the tool for the first time won't find any difficulties when logging in or accessing it."

"Webex has enhanced the remote team collaboration process regarding time management and cost savings."

"Webex is a thin client and we like the interface. It is easy to use."

"The installation is not difficult."

"The chat and meeting scheduling features in Webex are most valuable for our team's productivity."

"I don't think Zoom has anywhere near the features and functionality of Webex."

More Webex pros

Cons

"The customer needs this platform to be a little bit more customized."

"The only issue we have is with some of the bridging stuff, particularly with respect to DTMF and outgoing calls."

"Polycom RealPresence Clariti is very bad when moving towards the cloud."

"Could have a wider range of use cases."

"The most valuable feature is its integration with solutions like Zoom and Teams for endpoints. The picture quality is high, and the conference sessions are stable."

"The licensing could be a bit simpler."

"The accessibility of the share screen option provided by the product is an area of concern where improvements are required."

"The product's user interface is an area with shortcomings, making it an area where improvements are required."

"Although we utilize it for team collaboration, it's not very efficient. Most people don't bother turning on their video during meetings. We feel stuck in the past, relying on outdated technology."

"The solution’s pricing could be improved."

"The solution can improve by adding a smaller version for small business usage or for personal use. The solution is geared towards larger companies and enterprises."

"The UX should be more user-friendly. I know others don't like the UX because it's a little complicated to use."

"I think it's very inconvenient to have to enter my email address all the time just to be a visitor."

More Webex cons

Pricing and Cost Advice

"Polycom RealPresence Clariti is definitely more expensive than others in the market because of its high quality."

"This is an expensive product compared to Teams and it should be cheaper."

"Features matter more than the price for us. As long as we get all the features we want and it fits our budget, then the price doesn't matter. I can't speak for other companies. We have tried other applications, and we run into some problems that we don't see in Webex."

"There is a license needed to use this solution."

"We paid for our Webex license as a bundle."

"On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing a six out of ten."

"The price of Webex is in the middle range compared to the market."

"I use the free version, not the enterprise version. The only compelling reason to go for paid WebEx pay is if you're hosting large meetings."

"The tool's licensing is expensive, but it should be cheaper."

More Webex pricing and cost advice

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Top Industries

By visitors reading reviews

No data available

Government

13%

Manufacturing Company

11%

Computer Software Company

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	40
Midsize Enterprise	24
Large Enterprise	62

Questions from the Community

What needs improvement with Polycom RealPresence Clariti?

They are discontinuing the product and they are moving over to Pexip. The only issue we have is with some of the bridging stuff, particularly with respect to DTMF and outgoing calls. That's our big...

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What is your primary use case for Polycom RealPresence Clariti?

We use it both nationally and internationally with our partners, however, it's used in a closed environment.

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What advice do you have for others considering Polycom RealPresence Clariti?

I would recommend it, however, it depends on the environment. We have a lot of users but not a lot of usage, so the price model is really good for that environment. Overall, I would give it a nine ...

See all answers

What do you like most about Webex?

Webex improved our overall team collaboration.

See all answers

What is your experience regarding pricing and costs for Webex?

From when I last implemented it, I found the price to be expensive. The licensing model doesn't work because if I want to implement it for an organization, I need to pay a per-user license, which m...

See all answers

What needs improvement with Webex?

Webex can be improved in terms of better user experience. Sometimes I experience glitches that can be fixed. One of the pain points with the interface is that sometimes it gets stuck when launching...

See all answers

Comparisons

Cisco TelePresence vs Polycom RealPresence Clariti

Compared 60% of the time

Cisco Meeting Server vs Polycom RealPresence Clariti

Compared 40% of the time

More Polycom RealPresence Clariti Competitors

Skype for Business vs Webex

Compared 13% of the time

Zoom Workplace Business vs Webex

Compared 12% of the time

Adobe Connect vs Webex

Compared 9% of the time

Cisco Meeting Server vs Webex

Compared 8% of the time

TeamViewer Business vs Webex

Compared 7% of the time

More Webex Competitors

Product Reports

Buyer's Guide

Virtual Meetings

January 2026

Download Polycom RealPresence Clariti product report

Buyer's Guide

Webex

January 2026

Download Webex product report

Also Known As

RealPresence Clariti, Clariti

Cisco Spark

Overview

RealPresence Clariti is simple, powerful, cloud-ready collaboration infrastructure software for businesses of all sizes that connects people with HD voice, video, content and web collaboration.

Poly

Webex is designed to help companies improve communication and increase productivity with unlimited HD video meetings in shared meeting spaces.

Companies can use Webex, a Cisco product, to collaborate with peers, share documents and other information, create high-impact webinars and online events, and present dynamic online courses. It can be tailored to your exact company needs and can be fully integrated with mobile apps for iPhone, iPad, Android, and BlackBerry.

Cisco

Sample Customers

Baptist Health Corbin, North Carolina Central University

Seagate Technology, Kohn Pedersen Fox, World Vision International, Glen Raven, University of Notre Dame, CEV Multimedia, The Food Group, LUMEDX, California Baptist University, and Georgetown University Law Center.

Buyer's Guide

Polycom RealPresence Clariti vs. Webex

December 2025

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