Polycom RealPresence Clariti vs Webex comparison

Poly and Cisco are both solutions in the Virtual Meetings category. Poly is ranked #10 with an average rating of 8.5, while Cisco is ranked #2 with an average rating of 7.9. Poly holds a 1.6% mindshare in VM, compared to Cisco’s 15.1% mindshare. Additionally, 100% of Poly users are willing to recommend the solution, compared to 87% of Cisco users who would recommend it.

Polycom RealPresence Clariti

Read 5 Polycom RealPresence Clariti reviews

233 Views
233 Comparison Views

100% willing to recommend

Webex

Read 125 Webex reviews

1,879 Views
1,804 Comparison Views

87% willing to recommend

Polycom RealPresence Clariti

Webex

Comparison Buyer's Guide

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Executive SummaryUpdated on Feb 3, 2025

Webex and Polycom RealPresence Clariti are competitors in the video conferencing and collaboration space. Webex has the upper hand in pricing and ease of use, appealing to cost-sensitive businesses, while Polycom RealPresence Clariti leads in feature set for those prioritizing functionality.

Features: Webex includes advanced meeting scheduling, screen sharing, and seamless integration with other Cisco products. Polycom RealPresence Clariti brings robust video conferencing optimized for diverse environments with high-quality voice and video clarity and enhanced interoperability with varied systems.

Room for Improvement: Webex could improve integration with non-Cisco products, user interface customization options, and scalability for larger enterprises. Polycom RealPresence Clariti might focus on reducing costs, streamline deployment processes, and enhance ease of use for less technical users.

Ease of Deployment and Customer Service: Webex offers a straightforward deployment process bolstered by strong cloud solutions and ample online resources, making it ideal for ease of use. Polycom RealPresence Clariti adapts to on-premises, cloud, or hybrid environments and offers comprehensive customer service, especially for large-scale implementations.

Pricing and ROI: Webex tends to provide a more competitive and scalable pricing model with a focus on budget-friendly options and quicker ROI. Polycom RealPresence Clariti justifies its higher setup costs with a long-term return on investment emphasizing superior quality and features, valuable for businesses with specific communication needs.

To learn more, read our detailed Polycom RealPresence Clariti vs. Webex Report (Updated: July 2025).

Buyer's Guide

Polycom RealPresence Clariti vs. Webex

July 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Polycom RealPresence Clariti

Ranking in Virtual Meetings

10th

Average Rating

8.2

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

No ranking in other categories

Webex

Ranking in Virtual Meetings

2nd

Average Rating

8.0

Reviews Sentiment

6.9

Number of Reviews

125

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of August 2025, in the Virtual Meetings category, the mindshare of Polycom RealPresence Clariti is 1.6%, down from 1.7% compared to the previous year. The mindshare of Webex is 15.1%, down from 15.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Virtual Meetings

Featured Reviews

Sreejith Thulasidas

Senior Engineer - UC - Service and Solutions Deployment at FVC

Provides video calling facilities with good video and audio clarity

Polycom RealPresence Clariti is very bad when moving towards the cloud. I think that Microsoft Teams and Zoom have already taken over the market. Polycom is currently looking into more end devices than server components and infrastructure. A cloud version would have been better, but that will not be feasible for Polycom now. It would have been helpful to have a cloud version during the migration stages, but now the time has gone. As a company, it's better for Polycom to look into the video conferencing devices rather than the infrastructure. Earlier, one of the advantages was that the infrastructure was very much open, and it was easy to integrate the tool with other platforms like Cisco. That is not the scenario now, and Polycom should concentrate on the endpoint hardware devices.

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Wajid Khattak

Procurement Officer at Emerging Systems

Easy to use, enables remote meetings, and saves time and money

We deployed the product in our headquarters and connected our four plants. It enables us to meet remotely. We use the tool for remote meetings. I work in the manufacturing sector The product is easy to use. We are very comfortable with it. The video call features are compatible with different…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable feature is its integration with solutions like Zoom and Teams for endpoints. The picture quality is high, and the conference sessions are stable."

"It's on-prem, which is great."

"Some proprietary Polycom features include speaker tracking, acoustic fencing, noise cancellation, active noise cancellation, and noise cancellation AI."

"I find the ability to follow the calls, the call flow, the ability to look at the history, and more on the fault-finding tools to be valuable."

"It does a good job of integrating with other software."

"Webex is a collaboration tool that helps you with remote support and collaboration."

"The product's initial setup phase is very straightforward."

"It is user-friendly."

"Its features are easy to navigate and easy to share, and easy to conduct a meeting."

"The solution is very valuable for conference calls, as a lot of businesses are switching from work-from-home."

"Great quality of sound, quality of pics and video."

"The chat and meeting scheduling features in Webex are most valuable for our team's productivity."

"The solution is perfectly stable, it normally performs very well."

More Webex pros

Cons

"Could have a wider range of use cases."

"The customer needs this platform to be a little bit more customized."

"Polycom RealPresence Clariti is very bad when moving towards the cloud."

"The most valuable feature is its integration with solutions like Zoom and Teams for endpoints. The picture quality is high, and the conference sessions are stable."

"The only issue we have is with some of the bridging stuff, particularly with respect to DTMF and outgoing calls."

"The pricing could be improved."

"Webex is limited to Cisco."

"The connectivity can be improved because sometimes when we talk to clients that are overseas the connection is kind of poor. The video will be pixelated and we will need to turn off the video because the voice gets delayed."

"I do not like emojis."

"The high price of the product is an area of concern where improvements are required."

"The solution could improve by having cross-platform compatibility. For example, if you wanted to have a call with someone with Microsoft Teams you could do it with Webex. Not everyone wants to use the same virtual meeting application."

"In terms of features, it would be beneficial for Webex to focus on improving its chat functionality to make it more user-friendly. Additionally, enhancing communication operations to create a friendlier user experience would be advantageous. Other individuals who have tried using it faced challenges when attempting to share content with third parties during conversations or meetings."

"The solution could improve by adding a survey or form feature to show for the users to be able to vote or answer any questions."

More Webex cons

Pricing and Cost Advice

"Polycom RealPresence Clariti is definitely more expensive than others in the market because of its high quality."

"I use the solution for free because I don't use the solution's enterprise version."

"There is a need to pay the licensing charges to use Webex Enterprise Edition."

"My organization took care of the licensing. I'm guessing they did some subscription cycle, but I used the free version."

"The tool's licensing is expensive, but it should be cheaper."

"I rate the product price a five on a scale of one to ten, where one is high price, and ten is low price."

"Webex is a cheaply priced tool."

"Price is the one area where Webex needs to improve relative to its competitors. It's difficult to sell to small and medium-sized businesses (SMB) because of the license price."

"The price of the license for the solution could be less expensive."

More Webex pricing and cost advice

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Top Industries

By visitors reading reviews

No data available

Government

13%

Computer Software Company

12%

Manufacturing Company

11%

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What needs improvement with Polycom RealPresence Clariti?

They are discontinuing the product and they are moving over to Pexip. The only issue we have is with some of the bridging stuff, particularly with respect to DTMF and outgoing calls. That's our big...

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What is your primary use case for Polycom RealPresence Clariti?

We use it both nationally and internationally with our partners, however, it's used in a closed environment.

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What advice do you have for others considering Polycom RealPresence Clariti?

I would recommend it, however, it depends on the environment. We have a lot of users but not a lot of usage, so the price model is really good for that environment. Overall, I would give it a nine ...

See all answers

What do you like most about Webex?

Webex improved our overall team collaboration.

See all answers

What is your experience regarding pricing and costs for Webex?

Webex is expensive. If it weren't that expensive, we would probably use it for all our telecommunication needs, not just for telemedicine.

See all answers

What needs improvement with Webex?

I would appreciate improvements in communication stability and performance. Sometimes we experience a poor communication stream, but I am uncertain whether it is due to the internet link or somethi...

See all answers

Comparisons

Cisco Meeting Server vs Polycom RealPresence Clariti

Compared 57% of the time

Cisco TelePresence vs Polycom RealPresence Clariti

Compared 43% of the time

More Polycom RealPresence Clariti Competitors

Skype for Business vs Webex

Compared 31% of the time

Zoom Workplace Business vs Webex

Compared 19% of the time

Cisco Meeting Server vs Webex

Compared 16% of the time

Adobe Connect vs Webex

Compared 12% of the time

TeamViewer Business vs Webex

Compared 10% of the time

More Webex Competitors

Product Reports

Buyer's Guide

Virtual Meetings

July 2025

Download Polycom RealPresence Clariti product report

Buyer's Guide

Webex

July 2025

Download Webex product report

Also Known As

RealPresence Clariti, Clariti

Cisco Spark

Overview

RealPresence Clariti is simple, powerful, cloud-ready collaboration infrastructure software for businesses of all sizes that connects people with HD voice, video, content and web collaboration.

Poly

Webex is designed to help companies improve communication and increase productivity with unlimited HD video meetings in shared meeting spaces.

Companies can use Webex, a Cisco product, to collaborate with peers, share documents and other information, create high-impact webinars and online events, and present dynamic online courses. It can be tailored to your exact company needs and can be fully integrated with mobile apps for iPhone, iPad, Android, and BlackBerry.

Cisco

Sample Customers

Baptist Health Corbin, North Carolina Central University

Seagate Technology, Kohn Pedersen Fox, World Vision International, Glen Raven, University of Notre Dame, CEV Multimedia, The Food Group, LUMEDX, California Baptist University, and Georgetown University Law Center.

Buyer's Guide

Polycom RealPresence Clariti vs. Webex

July 2025

Free Report: Polycom RealPresence Clariti vs. Webex

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