We performed a comparison between Pega Customer Service and SAP CRM based on real PeerSpot user reviews.
Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable feature of the solution is case management and different configurations."
"Pega Customer Service is scalable."
"The technical support provided for all the solutions from Pega is of the same quality since they have their own internal teams and the same mechanisms, which are good for dealing with issues of different users."
"The product is scalable. It works efficiently for changing existing features."
"The product integrates with third-party tools easily."
"From the bank perspective, it's user-friendly and simple to develop something specific for a certain customer. It allows customization for individual customers rather than applying a one-size-fits-all approach."
"We get very good support from SAP."
"The platform is highly scalable."
"The stability is good."
"The solution is highly scalable."
"SAP is very easy to use."
"One of the main things is that the reports are very customizable. It is very easy and user-friendly to customize the reports the way the user wants. They can see the reports as per their expectations and change them accordingly."
"The product's pricing needs improvement."
"The only concern I have seen about the product is its prices."
"Pega JVM function needs to be improved."
"The licensing cost could also be improved."
"The navigation must be improved."
"They should improve the design to make it more appealing to users."
"SAP CRM could improve in the area of user-friendliness. It would help if you had an engineer to do the administration. The migration is complex when moving from the old version to the latest version."
"The solution needs more flexible customization, tender request, and they need to think about some of the localization aspects."
"There is no scope for integration because SAP does not allow any personal integration."
"There is a lot of missing data and data latency issues between the different modules of SAP CRM, which creates a lot of problems."
"It can be a bit more user friendly, to be honest. Sometimes there are too many apps options. It should offer better UX (user experience) to make it easier to navigate and easier to use."
"When features do get added, we would like the product to notify us in a timely way."
Pega Customer Service is ranked 37th in CRM with 4 reviews while SAP CRM is ranked 4th in CRM with 40 reviews. Pega Customer Service is rated 8.6, while SAP CRM is rated 7.6. The top reviewer of Pega Customer Service writes " The product offers a good interface and automation capabilities, along with great technical support". On the other hand, the top reviewer of SAP CRM writes "It integrates well with our existing solutions, so we can analyze the data for analytics, forecasting and modeling". Pega Customer Service is most compared with , whereas SAP CRM is most compared with Microsoft Dynamics CRM, Salesforce Sales Cloud, Siebel CRM, Oracle CRM and Zoho CRM. See our Pega Customer Service vs. SAP CRM report.
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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
