2018-08-23T12:34:00Z
Miriam Tover - PeerSpot reviewer
Service Delivery Manager at PeerSpot (formerly IT Central Station)
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What do you like most about SAP CRM?

Hi Everyone,

What do you like most about SAP CRM?

Thanks for sharing your thoughts with the community!

17
PeerSpot user
17 Answers
MB
Independent Consultant at Bosch&Cia
Real User
Top 5Leaderboard
2022-10-28T20:28:51Z
Oct 28, 2022

The solution assists us in identifying what to send, what to offer, and what customers are buying.

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DM
SAP Basis Consultant at Experis US, Inc.
Real User
Top 20
2022-08-23T13:46:18Z
Aug 23, 2022

Its scalability is good.

Darshan Makhecha - PeerSpot reviewer
Sr Sales Engineer at a manufacturing company with 10,001+ employees
Real User
Top 5Leaderboard
2022-07-17T12:35:49Z
Jul 17, 2022

Once the lead is matured, you can convert it into an opportunity and you can track it by the opportunity based on the product segment.

Siddhart Dosieah - PeerSpot reviewer
Information Systems Engineer at Ayuusht
Real User
Top 10
2022-07-13T17:31:00Z
Jul 13, 2022

What I found most valuable in SAP CRM is its multitenancy, and you can use it from your website, SMS, and even social media, and it's all integrated, so my company is trying to leverage on all of those.

Shreyas  K M S - PeerSpot reviewer
Systems Architect at NetApp
Real User
Top 10
2022-05-25T15:57:00Z
May 25, 2022

We are using the HANA Z database for CRM, which enhances the products we are currently using by making the system more efficient. Everything is connected to CRM, so we can use the data for analytics, sales forecasting, and data modeling.

Hasan Haseeb - PeerSpot reviewer
Senior Network Engineer at accrets
Reseller
Top 5Leaderboard
2022-05-13T14:05:49Z
May 13, 2022

SAP CRM has a good performance.

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VS
DGM at Bharat Electronics Limited
Real User
Top 5Leaderboard
2022-04-25T09:35:18Z
Apr 25, 2022

The initial setup of SAP CRM was simple.

ZavedAhmed - PeerSpot reviewer
Senior Business Associate at Tech Mahindra
Real User
Top 5Leaderboard
2022-04-04T12:26:27Z
Apr 4, 2022

I have found the most valuable feature of the SAP CRM system is its ability to integrate with other modules. SAP CRM is all about integrating with other modules. For example, SuccessFactors is their learning management. This is one use case that SAP CRM themselves use. Their lead generation versus their sales from their educational services. You can instantly receive insight into how many leads have been generated and how much it turned into real business or revenue for them. I was told in one of the seminars that the data transfer from the lead generation to sales is only 24 hours in SAP CRM.

SriniDhanaraj - PeerSpot reviewer
Head of Data at Gauri Ltd
Real User
Top 5Leaderboard
2022-04-01T18:52:02Z
Apr 1, 2022

SAP CRM is a scalable solution.

Tariq Taj - PeerSpot reviewer
Data Engineer at NDIS
Real User
Top 20
2022-03-29T16:01:00Z
Mar 29, 2022

The stability is good.

Marouan Bellioum - PeerSpot reviewer
Cyber Security Program Manager at a financial services firm with 10,001+ employees
Real User
Top 5
2022-02-19T02:36:57Z
Feb 19, 2022

We get very good support from SAP.

GoutamRoy - PeerSpot reviewer
Associate Vice President & Head-ITS at a pharma/biotech company with 1,001-5,000 employees
Consultant
Top 10
2022-01-25T15:46:45Z
Jan 25, 2022

The most important factor for recommending SAP CRM is its integration with the core SAP platform. Globally, most enterprises are using SAP as an ERP platform to manage their key business functions. SAP CRM has out-of-the-box integration with the core SAP platform. You can integrate your pre-sales and post-sales into the single platform on the SAP CRM very easily, and you can extend that CRM to your customers who can actually see what is happening to their orders—such as whether it is dispatched or not dispatched or at what stage it is—simply by logging onto the CRM platform.

MA
SAP HCM Professional at a financial services firm with 201-500 employees
Real User
Top 20
2021-12-16T19:36:00Z
Dec 16, 2021

When we are using SAP CRM we receive more accurate results than using any other CRM system.

Henrique Brodbeck - PeerSpot reviewer
Owner / Consultant at Brodbeck
Real User
Top 5
2021-12-08T06:51:00Z
Dec 8, 2021

The flexibility to design the portal and customize it according to the needs of the clients is valuable. The integration with SAP ERP is also valuable.

PV
Project and Service delivery Manager at a tech services company with 11-50 employees
Real User
Top 5Leaderboard
2021-09-27T18:20:44Z
Sep 27, 2021

SAP CRM integrates well with SAP ERP which is useful.

it_user1113342 - PeerSpot reviewer
Worksoft Certify Consultant at a manufacturing company with 10,001+ employees
Real User
2020-08-16T08:00:17Z
Aug 16, 2020

The solution is stable.

Andray Sander - PeerSpot reviewer
Mobile Application Developer at Guru.com
Real User
2018-08-23T12:34:00Z
Aug 23, 2018

I have found the sales reporting feature specifically useful as it provides reporting and visualization which helps in decision-making. I use this to understand where to improve, which in-turn, helps generate sales.

Related Questions
Miriam Tover - PeerSpot reviewer
Service Delivery Manager at PeerSpot (formerly IT Central Station)
Oct 28, 2022
Please share with the community what you think needs improvement with SAP CRM. What are its weaknesses? What would you like to see changed in a future version?
2 out of 18 answers
Andray Sander - PeerSpot reviewer
Mobile Application Developer at Guru.com
Aug 23, 2018
They should improve the design to make it more appealing to users.
it_user1113342 - PeerSpot reviewer
Worksoft Certify Consultant at a manufacturing company with 10,001+ employees
Aug 16, 2020
I can't think of a feature that is lacking. For us, it has everything we need. It can be a bit more user friendly, to be honest. Sometimes there are too many apps options. It should offer better UX (user experience) to make it easier to navigate and easier to use.
Miriam Tover - PeerSpot reviewer
Service Delivery Manager at PeerSpot (formerly IT Central Station)
Oct 28, 2022
If you were talking to someone whose organization is considering SAP CRM, what would you say? How would you rate it and why? Any other tips or advice?
2 out of 18 answers
Andray Sander - PeerSpot reviewer
Mobile Application Developer at Guru.com
Aug 23, 2018
SAP CRM is helpful in discovering information that is deeply hidden by gaining new insights about customers. It finds new leads and opportunities faster.
it_user1113342 - PeerSpot reviewer
Worksoft Certify Consultant at a manufacturing company with 10,001+ employees
Aug 16, 2020
The solution overall is quite good. I'd rate the solution eight out of ten.
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