2018-08-23T12:34:00Z
Miriam Tover - PeerSpot reviewer
Service Delivery Manager at PeerSpot (formerly IT Central Station)
  • 0
  • 9

What is your experience regarding pricing and costs for SAP CRM?

Hi,

We all know it's really hard to get good pricing and cost information.

Please share what you can so you can help your peers.

14
PeerSpot user
14 Answers
DM
SAP Basis Consultant at Experis US, Inc.
Real User
Top 20
2022-08-23T13:46:18Z
Aug 23, 2022

I am not aware of the exact cost. However, my understanding is that it is quite costly.

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Darshan Makhecha - PeerSpot reviewer
Sr Sales Engineer at a manufacturing company with 10,001+ employees
Real User
Top 5Leaderboard
2022-07-17T12:35:49Z
Jul 17, 2022

The pricing is competitive and it is delivering results. From a pricing point of view, we are satisfied. I don't have any comments on if it is too high or low. We are frequently renewing the contract. Therefore, from a pricing point of view, we have been okay with it.

Siddhart Dosieah - PeerSpot reviewer
Information Systems Engineer at Ayuusht
Real User
Top 10
2022-07-13T17:31:00Z
Jul 13, 2022

The licensing model for SAP CRM is customer-based.

Shreyas  K M S - PeerSpot reviewer
Systems Architect at NetApp
Real User
Top 10
2022-05-25T15:57:00Z
May 25, 2022

SAP CRM is a reasonable price for the features. It's not in the highest tier. It's affordable.

Hasan Haseeb - PeerSpot reviewer
Senior Network Engineer at accrets
Reseller
Top 5Leaderboard
2022-05-13T14:05:49Z
May 13, 2022

From the maintenance perspective, SAP CRM is quite expensive compared to cloud services because the current solution they're using is managed by us and we are hosting it on servers. There is the cost of hosting, and managing servers and applications. The overhead is substantial, but this solution is a legacy system. It will take some time for the customer to migrate out of it.

VS
DGM at Bharat Electronics Limited
Real User
Top 5Leaderboard
2022-04-25T09:35:18Z
Apr 25, 2022

There is a license required to use SAP CRM.

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ZavedAhmed - PeerSpot reviewer
Senior Business Associate at Tech Mahindra
Real User
Top 5Leaderboard
2022-04-04T12:26:27Z
Apr 4, 2022

SAP CRM is not suitable for smaller businesses because it is expensive. The larger businesses would be able to handle the cost.

Marouan Bellioum - PeerSpot reviewer
Cyber Security Program Manager at a financial services firm with 10,001+ employees
Real User
Top 5
2022-02-19T02:36:57Z
Feb 19, 2022

In the beginning, pricing is expensive. This is because you need to build a landscape within five to ten years. The pricing from SAP is good but it takes time to realize the investment.

GoutamRoy - PeerSpot reviewer
Associate Vice President & Head-ITS at a pharma/biotech company with 1,001-5,000 employees
Consultant
Top 10
2022-01-25T15:46:45Z
Jan 25, 2022

Its price is reasonable. As compared to other CRMs, this CRM is competitively priced. They have multiple flavors with different sets of functionality. Pricing is based on the flavor that suits your requirement. If you have more users, the cost will come down.

MA
SAP HCM Professional at a financial services firm with 201-500 employees
Real User
Top 20
2021-12-16T19:36:00Z
Dec 16, 2021

SAP CRM is an expensive solution and is the most challenging aspect of the solution. At this time my company is looking for another CRM system because of the cost. If the cost is reduced we might not choose another solution.

RJ
Service Delivery Manager at a agriculture with 10,001+ employees
Real User
2021-11-01T10:21:20Z
Nov 1, 2021

SAP prices are always on the higher side, but we went with it after evaluating everything. Over time though, we stopped getting value for money.

PV
Project and Service delivery Manager at a tech services company with 11-50 employees
Real User
Top 5Leaderboard
2021-09-27T18:20:44Z
Sep 27, 2021

There is a license required for the solution and most of my clients purchase an annual license.

it_user1113342 - PeerSpot reviewer
Worksoft Certify Consultant at a manufacturing company with 10,001+ employees
Real User
2020-08-16T08:00:17Z
Aug 16, 2020

I don't have any insights into pricing. It's not part of my job. I'm not in accounting, so I never see any pricing or know how much the company pays.

Andray Sander - PeerSpot reviewer
Mobile Application Developer at Guru.com
Real User
2018-08-23T12:34:00Z
Aug 23, 2018

SAP CRM offers a free trial for anyone wanting to test the product before purchasing it. They should reduce the price to target small businesses.

Related Questions
Miriam Tover - PeerSpot reviewer
Service Delivery Manager at PeerSpot (formerly IT Central Station)
Oct 28, 2022
Please share with the community what you think needs improvement with SAP CRM. What are its weaknesses? What would you like to see changed in a future version?
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Andray Sander - PeerSpot reviewer
Mobile Application Developer at Guru.com
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They should improve the design to make it more appealing to users.
it_user1113342 - PeerSpot reviewer
Worksoft Certify Consultant at a manufacturing company with 10,001+ employees
Aug 16, 2020
I can't think of a feature that is lacking. For us, it has everything we need. It can be a bit more user friendly, to be honest. Sometimes there are too many apps options. It should offer better UX (user experience) to make it easier to navigate and easier to use.
Miriam Tover - PeerSpot reviewer
Service Delivery Manager at PeerSpot (formerly IT Central Station)
Oct 28, 2022
If you were talking to someone whose organization is considering SAP CRM, what would you say? How would you rate it and why? Any other tips or advice?
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Andray Sander - PeerSpot reviewer
Mobile Application Developer at Guru.com
Aug 23, 2018
SAP CRM is helpful in discovering information that is deeply hidden by gaining new insights about customers. It finds new leads and opportunities faster.
it_user1113342 - PeerSpot reviewer
Worksoft Certify Consultant at a manufacturing company with 10,001+ employees
Aug 16, 2020
The solution overall is quite good. I'd rate the solution eight out of ten.
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