it_user70698

Highly commended and experienced IT project management strategist known for expertise at designing and executing effective organizational initiatives, complemented with diverse experience in program management, integration, and enterprise applications implementation. Exemplify a unique blend of business acumen, problem identification and resolution skills, change management techniques, and solutions development aptitude. Thrive in establishing responsive teams that constantly deliver positive outcomes by aligning initiatives with business goals while driving efforts to improve service delivery and systems performance. Acknowledged for big-picture vision, leadership, and tenacity to successfully improve operations, execute smooth workflow, and accelerate efficiency.

 Methodology
Requirements Analysis, Solution Architecture, Technology Selection, Business Process Reengineering (BPR), Change Management, Configuration, Outsourcing, Off-Shoring, Enterprise Application Integration (EAI), Enterprise Information Management (EIM), Business Continuity Planning (BCP), Business Intelligence (BI), Capability Maturity Model Integration (CMMI), Rational Unified Process (RUP), Open Work Bench tools

 SAP CRM
SAP ECC 6.0, SAP CRM 4.60 / CRM 7.00, Function Modules, BDC, BAPI, BADI, IDOCS, Spool Generation, CRM Sales, IC Win/Web Client, Marketing and CRM Services, SAP CRM–Marketing–Campaign Management

 SIEBEL CRM
Siebel Open UI, SIEBEL 8.x, 7.x Financial Services, Public Sector, ePharma, Call Centre Industry verticals, EAI, Workflow, Jscript, Email Response, Communication Management, Campaign & Event Management,

 SFDC CRM (Sales Force.com)
Sales Force.com Development using Visualforce, Apex, S-controls, Triggers, Webservices, JavaScript, Ajax