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Palo Alto Networks Cortex XSOAR vs Trellix Helix Connect comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.9
Cortex XSOAR enhances ROI by automating tasks, requiring mature SOC processes for effective use and reduced false positives.
Sentiment score
3.6
Trellix Helix enhanced security, reduced costs, increased efficiency, minimized manual work, decreased downtime, and offered deeper security insights.
We are positioning Palo Alto Networks Cortex XSOAR, which can be used in the SOC and do a lot of automation for the customer.
 

Customer Service

Sentiment score
6.4
Palo Alto Networks Cortex XSOAR support is responsive and skilled, though experiences vary with occasional delays and access issues.
Sentiment score
5.9
Trellix Helix Connect offers efficient support but some users face delays and expertise issues during company restructuring transitions.
The technical support provided by Palo Alto Networks Cortex XSOAR is good.
Their support has been better than Anomali's and they are more responsive.
We experienced some challenges due to the ongoing transformation and fusion of McAfee and FireEye, but we are committed to improving response times.
 

Scalability Issues

Sentiment score
7.3
Palo Alto Networks Cortex XSOAR is praised for scalability and integration, handling enterprise demands with careful large deployment planning.
Sentiment score
7.0
Trellix Helix Connect excels in scalability for large enterprises but may be cost-prohibitive for smaller businesses.
The scalability of Palo Alto Networks Cortex XSOAR supports our growth and security needs because we can integrate various tools and continuously add more capability.
We support the largest companies in the world and can cater to large environments.
 

Stability Issues

Sentiment score
7.5
Palo Alto Networks Cortex XSOAR is stable and reliable, with occasional bugs and performance issues, especially in cloud environments.
Sentiment score
7.7
Trellix Helix Connect is highly stable and reliable, with minor fixable issues, earning near-perfect user ratings.
The availability is high, which is critical for our customers who rely on a single panel of glass to operate.
 

Room For Improvement

Cortex XSOAR requires improved documentation, expanded IoT support, enhanced features, and better pricing for streamlined integration and user experience.
Trellix Helix Connect needs better integrations, UI improvements, competitive pricing, more cloud connectors, fewer false positives, and domain distinction.
The deployment requires integration and the development of integration modules.
One of the significant issues we encounter is system slowdown when we receive an influx of alerts, which inhibits how quickly we can access the information needed for investigation.
To improve the solution, it needs to have complete features that are low-code, no-code, and should be plug-and-play.
We have just released the solutions to the market recently, making it a revolution in the cybersecurity sector.
 

Setup Cost

Palo Alto Networks Cortex XSOAR is costly but offers valuable integration and features, appealing to medium and large enterprises.
Trellix Helix Connect is costly, ideal for large enterprises, free for FireEye users, with mixed expense ratings.
For customers, it is zero versus $20 million, which is why they have to make a decision.
It is not the cheapest, but also not the most expensive solution.
 

Valuable Features

Cortex XSOAR excels in integration, automation, and customization, enhancing security operations with efficient orchestration and high user satisfaction.
Trellix Helix Connect enhances cybersecurity with seamless API integration, automation, AI analysis, and over 400 customizable connectors.
If I already have an established process, I do not have to change my process to fit into the tool. I can modify the tool to fit into my process, which makes things considerably easier.
We have implemented automation features, such as automated responses to email threats and automatic configuration of target devices for blocking specific IPs.
Execution of automatic tasks for collecting, enriching, and correlating security events from hundreds of different technologies.
Trellix Helix, as an AI XDR platform, helps our organization by offering an extensive number of connectors for integration, enabling us to consolidate all information in a single dashboard.
 

Categories and Ranking

Palo Alto Networks Cortex X...
Average Rating
8.4
Reviews Sentiment
6.8
Number of Reviews
48
Ranking in other categories
Security Orchestration Automation and Response (SOAR) (2nd), SOC as a Service (2nd)
Trellix Helix Connect
Average Rating
8.6
Reviews Sentiment
6.4
Number of Reviews
12
Ranking in other categories
Security Information and Event Management (SIEM) (18th), Security Incident Response (5th)
 

Mindshare comparison

While both are Security Software solutions, they serve different purposes. Palo Alto Networks Cortex XSOAR is designed for Security Orchestration Automation and Response (SOAR) and holds a mindshare of 9.6%, down 11.7% compared to last year.
Trellix Helix Connect, on the other hand, focuses on Security Information and Event Management (SIEM), holds 0.7% mindshare, up 0.4% since last year.
Security Orchestration Automation and Response (SOAR) Market Share Distribution
ProductMarket Share (%)
Palo Alto Networks Cortex XSOAR9.6%
Microsoft Sentinel15.9%
AWS Security Hub8.1%
Other66.4%
Security Orchestration Automation and Response (SOAR)
Security Information and Event Management (SIEM) Market Share Distribution
ProductMarket Share (%)
Trellix Helix Connect0.7%
Wazuh10.2%
Splunk Enterprise Security9.2%
Other79.9%
Security Information and Event Management (SIEM)
 

Featured Reviews

DayaramGoyal - PeerSpot reviewer
Offers automation but requires enhancements for intuitive configuration
Palo Alto Networks Cortex XSOAR is a good product with enhanced and efficient playbooks, as demonstrated during our use case simulations. We have implemented automation features, such as automated responses to email threats and automatic configuration of target devices for blocking specific IPs. The analytics feature in Palo Alto Networks Cortex XSOAR is impressive. The solution is quite exhaustive regarding integrations, with many pre-integrations available, especially for market-leading products. There might be challenges with make-in-India products, as they tend not to build the necessary connectors. This depends on whether you are selling to enterprises or other customers. For government customers, you might encounter many Indian products, such as firewalls, which could pose integration challenges unless you have open APIs. However, for market-leading products, there are ready-made integrations available.
Daniel_Martins - PeerSpot reviewer
Experiencing frequent disconnections and support challenges but benefits from quick implementation and integration capabilities
The timeout of the tenant is an area that needs improvement. When investigating and gathering information from the Helix tenant for extended periods, disconnections occur. This results in lost work and the need to restart investigations due to disconnected sessions. It is problematic when progress is lost and investigations must be restarted, resulting in lost information and significant time wastage. The capability to integrate with other TIPs or cybersecurity intelligence sources could be improved to determine whether IOCs are malicious, similar to Mandiant's functionality. The capacity to reduce false positives needs improvement as we receive many alerts from Helix that turn out to be false positives upon investigation. Enhanced capability in this area would make the system more efficient and easier to use. The dashboards could be improved as customers frequently request real-time SOC dashboard displays for Helix.
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Top Industries

By visitors reading reviews
Financial Services Firm
15%
Computer Software Company
11%
Manufacturing Company
9%
Government
7%
Comms Service Provider
18%
Manufacturing Company
13%
Computer Software Company
11%
Performing Arts
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business19
Midsize Enterprise8
Large Enterprise24
By reviewers
Company SizeCount
Small Business4
Midsize Enterprise1
Large Enterprise7
 

Questions from the Community

What is your experience regarding pricing and costs for Palo Alto Networks Cortex XSOAR?
Comparing pricing to Micro Focus, they were offering bundles, making it free with their SIEM. For customers, it is zero versus $20 million, which is why they have to make a decision.
What needs improvement with Palo Alto Networks Cortex XSOAR?
To improve the solution, it needs to have complete features that are low-code, no-code, and should be plug-and-play. We need to see improvements in that area to facilitate cyber analysts.
What is your experience regarding pricing and costs for FireEye Helix?
The price of Trellix Helix is competitive in the market. It is not the cheapest but also not the most expensive. As for additional costs beyond standard licensing fees, there are none.
What needs improvement with FireEye Helix?
The timeout of the tenant is an area that needs improvement. When investigating and gathering information from the Helix tenant for extended periods, disconnections occur. This results in lost work...
What is your primary use case for FireEye Helix?
We use Trellix Helix Connect because it is a SaaS solution. I think it has its own infrastructure rather than AWS or another provider. We use the Helix SaaS and a component called Evidence Collecto...
 

Also Known As

Demisto Enterprise, Cortex XSOAR, Demisto
FireEye Helix, FireEye Threat Analytics
 

Overview

 

Sample Customers

Cellcom Israel, Blue Cross and Blue Shield of Kansas City, esri, Cylance, Flatiron Health, Veeva, ADT Cybersecurity
Police Bank, Verisk Analytics, Teck Resources
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