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Fortinet FortiSOAR vs Palo Alto Networks Cortex XSOAR comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 5, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Fortinet FortiSOAR
Ranking in Security Orchestration Automation and Response (SOAR)
8th
Average Rating
7.6
Reviews Sentiment
6.8
Number of Reviews
17
Ranking in other categories
No ranking in other categories
Palo Alto Networks Cortex X...
Ranking in Security Orchestration Automation and Response (SOAR)
2nd
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
47
Ranking in other categories
SOC as a Service (2nd)
 

Mindshare comparison

As of June 2025, in the Security Orchestration Automation and Response (SOAR) category, the mindshare of Fortinet FortiSOAR is 4.5%, up from 3.1% compared to the previous year. The mindshare of Palo Alto Networks Cortex XSOAR is 10.8%, down from 12.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Security Orchestration Automation and Response (SOAR)
 

Featured Reviews

Augustine Onewo - PeerSpot reviewer
Inexpensive while enhancing security operations with intuitive automation tools
Usually, FortiSOAR is used for some of our security operation tasks where it is necessary to ascertain the integrity of threat vectors and then take action against them. In addition, we automate other processes within our security operations procedure through FortiSOAR FortiSOAR is really…
NikhilSharma2 - PeerSpot reviewer
Ability to multiple playbooks to fetch data from multiple firewalls and utomated several tasks, including vulnerability scans and SOCL (Security Orchestration, Automation
Recently, they started implementing microservices in XSOAR, which has improved quality and addressed previous issues. However, they should focus more on licensing costs. The user licensing fees are quite high. For example, I received a quote for XSOAR, and it was $12,000 per user per year. If you have a SOC team of 30 members/analysts, you're looking at a substantial expense. They should consider reducing these costs since this high pricing seems to be more about profit. So, there is room for improvement in the pricing. Moreover, the reporting and dashboard features are decent but could be improved. The user interface (UI) is quite heavy and takes time to load, which is a major drawback.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The product can be automated for network security purposes. The solution offers a great security automation response."
"The most valuable feature of Fortinet FortiSOAR is the number of available connectors and the simplicity to start to automate."
"It has a quick detection and response time."
"The good news is that FortiSOAR is not hard to maintain. If you prepared well and deployed strong initially, then maintenance will take half an hour every other week, not more than that. A single person can do it."
"The initial setup is straightforward."
"The reputation of the brand is very good."
"The playbook and the dashboard of FortiSOAR are really informative."
"Fortinet FortiSOAR is a very interactive and user-friendly solution."
"I have no complaints about Cortex's stability."
"Cortex XSOAR's playbook for incident management and automation is highly valuable."
"I have found the solution very useful, it integrates well with other platforms."
"It is a scalable solution."
"It was useful as a ticketing tool."
"Cortex XSOAR's most valuable features are the playbooks, custom integration, the machine-learning model, and the layout, classifier, and mapper."
"It’s easy to install."
"Many different playbooks are available and can be customized."
 

Cons

"Fortinet FortiSOAR's dashboard is not easy to understand."
"I don't currently see where the solution is lacking features. For us and for our clients it works very well and we're pleased with it."
"Fortinet FortiSOAR should add more documentation for some use cases."
"The ease of playbook creation on FortiSOAR needs improvement."
"I have found that Fortinet FortiSOAR needs a lot of improvement. The Orchestration needs to be improved."
"The solution doesn't connect well with the network devices."
"Fortinet's tech support overall is not great when they are at their best."
"Fortinet FortiSOAR should improve its analysis."
"The formats are not compatible, are readily not available, and are not readable."
"The user interface could be a bit better."
"The solution requires DV but does not support open-source DV elastic searches."
"The platform’s setup procedures could be streamlined compared to one of its competitors."
"One of the significant issues we encounter is system slowdown when we receive an influx of alerts, which inhibits how quickly we can access the information needed for investigation."
"With Palo Alto Networks Cortex XSOAR, managing its setup phase can be a complicated task."
"I think they should increase their collaboration base."
"In terms of improvement, it needs to be more modular. It's not. When you're working in layouts and you create specific apps within layouts, there's no portability right now in order to reuse that code across multiple layouts. I can't take a tab and say I want to use this tab on these other layouts. I have to physically go in there and recreate it from scratch, which is maddening."
 

Pricing and Cost Advice

"Considering all the features of Fortinet FortiSOAR, I think it has a good price."
"If you compare Fortinet FortiSOAR's price with the prices of the market leader, Palo Alto, then it can be considered a cheaper product."
"Fortinet FortiSOAR is expensive."
"Since Africa is struggling with foreign exchange, the solution is pretty expensive there."
"The price of the product should be lower. The brand value that Fortinet has, it has the reputation of being a reasonably priced product, and they have an enormous customer base in India. Most of the SME market is covered by FortiGate firewalls. It becomes an easy way for consultants, such as us, or even system integrators, to open the door with the Fortinet product lines."
"The solution offers both licensing and subscription models that are similar in price to other products."
"Pricing is fine compared to other solutions."
"Fortinet FortiSOAR is an expensive solution."
"The solution's pricing needs improvement."
"The price of Palo Alto Networks Cortex XSOAR could be reduced. We are always looking for a discount. There is an annual license needed to use this solution."
"The solution is a bit on the expensive side."
"The pricing is fair. The pricing reflects the value and feature set it offers."
"There is a perception that it is priced very high compared to other solutions."
"The solution's cost is high."
"It is expensive."
"Cortex XSOAR's price could be lower."
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Top Industries

By visitors reading reviews
Computer Software Company
17%
Financial Services Firm
12%
University
7%
Healthcare Company
7%
Financial Services Firm
15%
Computer Software Company
13%
Manufacturing Company
9%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Fortinet FortiSOAR?
Fortinet FortiSOAR is a very interactive and user-friendly solution.
What is your experience regarding pricing and costs for Fortinet FortiSOAR?
Regarding pricing, licensing, and setup costs for Fortinet FortiSOAR, the value proposition depends on your business size. In a small business, it might be considered expensive, but for enterprise ...
What needs improvement with Fortinet FortiSOAR?
Additional fine-tuning on ChatGPT could be added. This is the only area requiring improvement, with no other concerns identified.
What is your experience regarding pricing and costs for Palo Alto Networks Cortex XSOAR?
Even though customers often comment on the price, the potential savings come from managing a large number of security events with a limited number of analysts. This leads to economic advantages des...
What needs improvement with Palo Alto Networks Cortex XSOAR?
For Palo Alto Networks Cortex XSOAR, there is always room for improvement. One of the significant issues we encounter is system slowdown when we receive an influx of alerts, which inhibits how quic...
 

Also Known As

CyberSponse, FortiSOAR
Demisto Enterprise, Cortex XSOAR, Demisto
 

Overview

 

Sample Customers

Information Not Available
Cellcom Israel, Blue Cross and Blue Shield of Kansas City, esri, Cylance, Flatiron Health, Veeva, ADT Cybersecurity
Find out what your peers are saying about Fortinet FortiSOAR vs. Palo Alto Networks Cortex XSOAR and other solutions. Updated: April 2025.
855,080 professionals have used our research since 2012.