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Fortinet FortiSOAR vs Palo Alto Networks Cortex XSOAR comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Dec 5, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Torq
Sponsored
Ranking in Security Orchestration Automation and Response (SOAR)
5th
Average Rating
8.6
Reviews Sentiment
6.6
Number of Reviews
7
Ranking in other categories
AI-SOC (3rd), AI-Powered Security Automation (2nd)
Fortinet FortiSOAR
Ranking in Security Orchestration Automation and Response (SOAR)
8th
Average Rating
7.6
Reviews Sentiment
6.8
Number of Reviews
18
Ranking in other categories
No ranking in other categories
Palo Alto Networks Cortex X...
Ranking in Security Orchestration Automation and Response (SOAR)
3rd
Average Rating
8.4
Reviews Sentiment
6.5
Number of Reviews
51
Ranking in other categories
SOC as a Service (2nd)
 

Mindshare comparison

As of April 2026, in the Security Orchestration Automation and Response (SOAR) category, the mindshare of Torq is 4.2%, down from 5.1% compared to the previous year. The mindshare of Fortinet FortiSOAR is 4.4%, up from 4.1% compared to the previous year. The mindshare of Palo Alto Networks Cortex XSOAR is 8.8%, down from 11.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Security Orchestration Automation and Response (SOAR) Mindshare Distribution
ProductMindshare (%)
Palo Alto Networks Cortex XSOAR8.8%
Torq4.2%
Fortinet FortiSOAR4.4%
Other82.6%
Security Orchestration Automation and Response (SOAR)
 

Featured Reviews

Nimrod Vardi - PeerSpot reviewer
Global IT Director at OpenWeb
Automation workflows have transformed our IT, enabling secure just-in-time access control
We work with them quite often, so we have a direct line regarding areas in Torq that have room for improvement. If we have a feature request, we can request it. I do not have anything in mind at the moment. We were a design partner for a short while, so we feel that they listen and that users of the system have an impact on the way the system is designed for the better. They have a new community, which is something that I personally suggested years ago. There are many people like me in different places and they might have already built the workflow that I need. Having the option to share workflows or to jump on a thread and say I have this need, did anyone ever build a workflow for it, is amazing. Someone would jump in and say yes, sure, here, take this workflow. I think this is an amazing thing and I really hope that the community will come alive because I think this is really powerful. This is something that I already suggested and it did happen eventually, and I am quite happy with it. I do not have any specific feature in mind that I have a need for at the moment.
VIJAICYRIAC - PeerSpot reviewer
Director at Movate
Automated playbooks have reduced response times and provided deeper threat analytics
The effectiveness of Fortinet FortiSOAR playbooks is that they minimize the mean time to response and MTTR, and I think more automation is required to improve the response time. I am working with the Dynamic Case Management feature, and it is dynamic. The Dynamic Case Management feature is more helpful for us to get real-time anomalies and identify the threats. It also assists in real-time response, so it is helpful.
CC
Enterprise Security Architect V at FirstEnergy
Customization supports seamless workflow while data influx challenges response time
What I appreciate most about Palo Alto Networks Cortex XSOAR is that it is very open, even more so than Anomali. I can create various custom automations and custom fields. There is significant customization ability in this platform. If I already have an established process, I do not have to change my process to fit into the tool. I can modify the tool to fit into my process, which makes things considerably easier. All of our alerts from different tools come into this central place as we have multiple SIEMs. We have items coming from Anomali and other platforms that are not SIEM tools. This serves as our central location where our SOC analysts can work and determine if incident response is needed. The platform provides data enrichment capabilities, offering information upfront so analysts do not have to search for it. They can access details such as username, phone number, email address, and workplace information. For malware files, they can retrieve details from VirusTotal, including file names and environment presence. We have built substantial automation around these features, which also helps us track case metrics, investigation time, and threat mitigation duration.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Torq's unified platform approach to AI, SOAR, automation, and case management is superior compared to my experience managing multiple point solutions."
"What I appreciate most about Torq is that it is an essential part of our system."
"If I review about 100 vendors that I might work with, Torq is definitely in the top five that gave me personally investment back, just because every bit of effort I put into Torq eventually became a workflow that gave it back to me."
"Any request that comes in, regardless of how complex it is, I can accomplish it with Torq."
"Since we started working with Torq, I am handling much fewer alerts, it is becoming really easy for me to handle an alert, I have all the information that I need, I do not need to connect to different vendors to receive this information, and the main thing I got from Torq is time, which now helps me to build another automated system and learn."
"As an analyst, it has demonstrated potential to reduce workforce requirements and time needed for related activities."
"Once I started to use the system and I saw the potential, it changed all of our work in IT."
"Using that one piece of AI, we auto-closed 511 cases in quarter four alone."
"The brand value that Fortinet has, it has the reputation of being a reasonably priced product, and they have an enormous customer base in India."
"Generally, the tool helps just automating a lot of manual load or repetitive tasks."
"It's great that the solution is integrated with FortiAnalyzer."
"The product is expensive, but it is a value-for-money product, a good product to invest in, eventually securing your environment and helping to protect against untoward security incidents."
"The most valuable features are the playbooks that allow you to take action immediately after the approval of the analytics and anomalies."
"The product can be automated for network security purposes. The solution offers a great security automation response."
"It is a scalable solution...The implementation phase of the product was not tough or difficult."
"The solution's most valuable feature is playbook creation, which allows us to integrate all data ingestion into the same platform."
"For organizations that are stable with their security operations, like those with around 50 members in their security team running full-phased operations 24/7, Cortex is necessary."
"The most valuable features of Cortex XSOAR include its vast library of plugins, which allow us to integrate various tools and solutions seamlessly."
"Palo Alto has gotten the investigators more presence to actually go in the report because being that the platform will email the investigator that it's been assigned to, now the investigators will jump in there and start going through the review process a lot quicker."
"I have found the solution very useful, it integrates well with other platforms."
"The solution provides threat intelligence with EDR."
"The strengths of Palo Alto Networks Cortex XSOAR stem from the fact that it provides functionalities related to patching and URL blocking...It is a scalable solution."
"From the security team's standpoint, the solution has improved our organization's overall cybersecurity."
"The most valuable feature is automation, as there is a huge variety of automation that can help any team and there is a threat model."
 

Cons

"Even now, we have workflows that are in production that use AI steps and I get different results, making it unusable to some degree."
"It was able to capture data but was unable to differentiate between the agent hostname we are using and the hostname that resides on the back end of the Internet."
"The initial deployment of Torq was not easy."
"Regarding stability, I have noticed some lagging, crashing, and downtime, which is one of my largest gripes."
"We have MCP that we are working with our cloud security platform, and we wanted to connect this MCP to the case management."
"Regarding the pricing of Torq, I would say it is expensive."
"The initial deployment of Torq was not easy."
"The area that needs improvement is integration with multiple third-party vendors."
"FortiSOAR needs to improve the response time for executing playbooks."
"I don't currently see where the solution is lacking features. For us and for our clients it works very well and we're pleased with it."
"Technical support could be improved."
"The licensing model could be better."
"Fortinet FortiSOAR has to be updated on the recent threats. Threats are changing, and it has to be updated to meet the AI-based threats that are out there."
"The solution doesn't connect well with the network devices, with FortiNAC. It's also a very expensive product and I've found that the Fortinet engineers don't have much experience with the product and they require training, particularly when dealing with enterprise organizations."
"The UI design of the solution needs to be changed since it can get difficult for a newbie to operate."
"The user interface could be a bit better."
"There is room for improvement in support. The response time could be faster."
"Customization and performance can be improved. For example, some formats were incompatible when integrating, and they said we needed to work with the vendor to fix this issue because some logs that AVA logs were not compatible, and it did not readily recognize the format."
"In terms of improvement, it needs to be more modular. It's not. When you're working in layouts and you create specific apps within layouts, there's no portability right now in order to reuse that code across multiple layouts. I can't take a tab and say I want to use this tab on these other layouts. I have to physically go in there and recreate it from scratch, which is maddening."
"The configuration of the solution could improve it is difficult."
"The solution's correlation rules and playbooks should be improved."
"The existing model is good, but if we go for big deployments, I think there are a few challenges in scalability. They use their internal BoltDB, which is good for a medium organization, but for large organizations, they support Elasticsearch, which is too costly."
"It's only one cloud right now. It might be helpful for some companies to have an on-premies option."
 

Pricing and Cost Advice

Information not available
"The solution offers both licensing and subscription models that are similar in price to other products."
"Fortinet FortiSOAR is an expensive solution."
"If you compare Fortinet FortiSOAR's price with the prices of the market leader, Palo Alto, then it can be considered a cheaper product."
"Considering all the features of Fortinet FortiSOAR, I think it has a good price."
"Since Africa is struggling with foreign exchange, the solution is pretty expensive there."
"Pricing is fine compared to other solutions."
"The price of the product should be lower. The brand value that Fortinet has, it has the reputation of being a reasonably priced product, and they have an enormous customer base in India. Most of the SME market is covered by FortiGate firewalls. It becomes an easy way for consultants, such as us, or even system integrators, to open the door with the Fortinet product lines."
"Fortinet FortiSOAR is expensive."
"On a scale of one to ten, where one is a low price, and ten is a high price, I rate the pricing a nine."
"It is approx $10,000 or $20,000 per year for two user licenses."
"The solution is a bit on the expensive side."
"My company did not make any payments towards the licensing costs attached to the product since we were only using its pilot version."
"It is expensive."
"The solution's pricing needs improvement."
"The solution's cost is high."
"The solution's cost is reasonable."
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Top Industries

By visitors reading reviews
Financial Services Firm
12%
Construction Company
11%
Comms Service Provider
8%
Manufacturing Company
8%
Financial Services Firm
11%
Computer Software Company
9%
Healthcare Company
7%
Comms Service Provider
6%
Financial Services Firm
12%
Computer Software Company
10%
Manufacturing Company
8%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Midsize Enterprise3
Large Enterprise4
By reviewers
Company SizeCount
Small Business10
Midsize Enterprise3
Large Enterprise5
By reviewers
Company SizeCount
Small Business20
Midsize Enterprise9
Large Enterprise26
 

Questions from the Community

What needs improvement with Torq?
We do not utilize the AI features that much. When it comes to general AI features of Torq, we are just slowly startin...
What is your primary use case for Torq?
Torq markets itself as a security tool, and we do use them for security, but not in the traditional sense they market...
What advice do you have for others considering Torq?
I would rate Torq an eight overall. I feel that Torq is as good as the effort you put into it. The limitations are ve...
What do you like most about Fortinet FortiSOAR?
Fortinet FortiSOAR is a very interactive and user-friendly solution.
What is your experience regarding pricing and costs for Fortinet FortiSOAR?
The product is expensive, but it is a value-for-money product. It is a good product to invest in, eventually securing...
What needs improvement with Fortinet FortiSOAR?
Fortinet FortiSOAR has to be updated on the recent threats. Threats are changing, and it has to be updated to meet th...
What is your experience regarding pricing and costs for Palo Alto Networks Cortex XSOAR?
Comparing pricing to Micro Focus, they were offering bundles, making it free with their SIEM. For customers, it is ze...
What needs improvement with Palo Alto Networks Cortex XSOAR?
Regarding areas for improvement in Palo Alto Networks Cortex XSOAR, I want to highlight one concern about playbook cr...
 

Also Known As

No data available
CyberSponse, FortiSOAR
Demisto Enterprise, Cortex XSOAR, Demisto
 

Overview

 

Sample Customers

Information Not Available
Information Not Available
Cellcom Israel, Blue Cross and Blue Shield of Kansas City, esri, Cylance, Flatiron Health, Veeva, ADT Cybersecurity
Find out what your peers are saying about Fortinet FortiSOAR vs. Palo Alto Networks Cortex XSOAR and other solutions. Updated: March 2026.
885,444 professionals have used our research since 2012.