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Fortinet FortiSOAR vs Palo Alto Networks Cortex XSOAR comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 5, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Fortinet FortiSOAR
Ranking in Security Orchestration Automation and Response (SOAR)
7th
Average Rating
7.6
Reviews Sentiment
6.8
Number of Reviews
17
Ranking in other categories
No ranking in other categories
Palo Alto Networks Cortex X...
Ranking in Security Orchestration Automation and Response (SOAR)
2nd
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
47
Ranking in other categories
SOC as a Service (2nd)
 

Mindshare comparison

As of July 2025, in the Security Orchestration Automation and Response (SOAR) category, the mindshare of Fortinet FortiSOAR is 4.4%, up from 3.2% compared to the previous year. The mindshare of Palo Alto Networks Cortex XSOAR is 10.4%, down from 12.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Security Orchestration Automation and Response (SOAR)
 

Featured Reviews

Mahmoud Younes - PeerSpot reviewer
Automation streamlines workflow and integrates seamlessly with various applications
I serve as both a reseller and customer of Fortinet FortiSOAR. The solution is suitable for all types of businesses from small to enterprise. The integration capability of Fortinet FortiSOAR deserves a rating of 10. It can be integrated with any system, and we have the capability for custom connectors. Even if Fortinet FortiSOAR doesn't have a specific connector, you can easily create a custom connector using AI. Simply provide your requirements or solution needs, and Fortinet FortiSOAR will create the connector, enabling integration with any application. My final rating for Fortinet FortiSOAR would be 10 out of 10, where one is bad and ten is good.
NikhilSharma2 - PeerSpot reviewer
Ability to multiple playbooks to fetch data from multiple firewalls and utomated several tasks, including vulnerability scans and SOCL (Security Orchestration, Automation
Recently, they started implementing microservices in XSOAR, which has improved quality and addressed previous issues. However, they should focus more on licensing costs. The user licensing fees are quite high. For example, I received a quote for XSOAR, and it was $12,000 per user per year. If you have a SOC team of 30 members/analysts, you're looking at a substantial expense. They should consider reducing these costs since this high pricing seems to be more about profit. So, there is room for improvement in the pricing. Moreover, the reporting and dashboard features are decent but could be improved. The user interface (UI) is quite heavy and takes time to load, which is a major drawback.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It has a quick detection and response time."
"Generally, the tool helps just automating a lot of manual load or repetitive tasks."
"The product can be automated for network security purposes. The solution offers a great security automation response."
"The most fascinating aspect of FortiSOAR is its modern and simple to understand and operate dashboards."
"My final rating for Fortinet FortiSOAR would be 10 out of 10, where one is bad and ten is good."
"The solution's most valuable feature is playbook creation, which allows us to integrate all data ingestion into the same platform."
"The reputation of the brand is very good."
"It is a scalable solution...The implementation phase of the product was not tough or difficult."
"The solution is user-friendly and easy to configure."
"The solution is very reliable."
"The Palo Alto ecosystem has a marketplace offering integration with Sentinel or other products."
"It is a scalable solution."
"The most valuable features of Cortex XSOAR include its vast library of plugins, which allow us to integrate various tools and solutions seamlessly."
"It is a scalable solution."
"We use the solution to automate our SIEM tools and incidents."
"It is quite scalable. I would rate it a ten out of ten."
 

Cons

"The solution’s pricing could be improved."
"I don't currently see where the solution is lacking features. For us and for our clients it works very well and we're pleased with it."
"Fortinet FortiSOAR should improve its analysis."
"Technical support could be improved."
"The technology and integrations are important so should continue to be enhanced."
"The ease of playbook creation on FortiSOAR needs improvement."
"The solution lacks proper documentation, so we have to test and trial each playbook and integration."
"Fortinet FortiSOAR should add more documentation for some use cases."
"Its dashboard features need improvement."
"The dashboard could be better."
"The integration could be better. Cortex, for example, does not work with iPhone."
"Creating complex playbooks using coding languages, such as Python, could be easier."
"The complexity of Cortex XSOAR has a trade-off with its versatility. The deployment requires integration and the development of integration modules."
"Palo Alto Networks Cortex XSOAR lacks to offer SIEM functionalities currently."
"The solution's technical support could be better."
"The user interface (UI) is quite heavy and takes time to load, which is a major drawback."
 

Pricing and Cost Advice

"Pricing is fine compared to other solutions."
"Considering all the features of Fortinet FortiSOAR, I think it has a good price."
"If you compare Fortinet FortiSOAR's price with the prices of the market leader, Palo Alto, then it can be considered a cheaper product."
"Fortinet FortiSOAR is expensive."
"The solution offers both licensing and subscription models that are similar in price to other products."
"The price of the product should be lower. The brand value that Fortinet has, it has the reputation of being a reasonably priced product, and they have an enormous customer base in India. Most of the SME market is covered by FortiGate firewalls. It becomes an easy way for consultants, such as us, or even system integrators, to open the door with the Fortinet product lines."
"Since Africa is struggling with foreign exchange, the solution is pretty expensive there."
"Fortinet FortiSOAR is an expensive solution."
"From the cost perspective, I have heard that its price is a bit high as compared to other similar products."
"The solution's pricing needs improvement."
"The solution is a bit on the expensive side."
"The pricing is fair. The pricing reflects the value and feature set it offers."
"The price of Palo Alto Networks Cortex XSOAR is expensive."
"There is a perception that it is priced very high compared to other solutions."
"When I first looked at Demisto, it had a price tag of $250,000 but when we finally purchased it, it was $345,000."
"It is expensive."
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Top Industries

By visitors reading reviews
Computer Software Company
13%
Financial Services Firm
11%
Healthcare Company
7%
Government
6%
Financial Services Firm
15%
Computer Software Company
12%
Manufacturing Company
10%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Fortinet FortiSOAR?
Fortinet FortiSOAR is a very interactive and user-friendly solution.
What is your experience regarding pricing and costs for Fortinet FortiSOAR?
Regarding pricing, licensing, and setup costs for Fortinet FortiSOAR, the value proposition depends on your business size. In a small business, it might be considered expensive, but for enterprise ...
What needs improvement with Fortinet FortiSOAR?
Additional fine-tuning on ChatGPT could be added. This is the only area requiring improvement, with no other concerns identified.
What is your experience regarding pricing and costs for Palo Alto Networks Cortex XSOAR?
Even though customers often comment on the price, the potential savings come from managing a large number of security events with a limited number of analysts. This leads to economic advantages des...
What needs improvement with Palo Alto Networks Cortex XSOAR?
For Palo Alto Networks Cortex XSOAR, there is always room for improvement. One of the significant issues we encounter is system slowdown when we receive an influx of alerts, which inhibits how quic...
 

Also Known As

CyberSponse, FortiSOAR
Demisto Enterprise, Cortex XSOAR, Demisto
 

Overview

 

Sample Customers

Information Not Available
Cellcom Israel, Blue Cross and Blue Shield of Kansas City, esri, Cylance, Flatiron Health, Veeva, ADT Cybersecurity
Find out what your peers are saying about Fortinet FortiSOAR vs. Palo Alto Networks Cortex XSOAR and other solutions. Updated: June 2025.
860,632 professionals have used our research since 2012.