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Fortinet FortiSOAR vs Palo Alto Networks Cortex XSOAR comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 5, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Fortinet FortiSOAR
Ranking in Security Orchestration Automation and Response (SOAR)
7th
Average Rating
7.6
Reviews Sentiment
6.8
Number of Reviews
17
Ranking in other categories
No ranking in other categories
Palo Alto Networks Cortex X...
Ranking in Security Orchestration Automation and Response (SOAR)
2nd
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
47
Ranking in other categories
SOC as a Service (2nd)
 

Mindshare comparison

As of July 2025, in the Security Orchestration Automation and Response (SOAR) category, the mindshare of Fortinet FortiSOAR is 4.4%, up from 3.2% compared to the previous year. The mindshare of Palo Alto Networks Cortex XSOAR is 10.4%, down from 12.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Security Orchestration Automation and Response (SOAR)
 

Featured Reviews

Mahmoud Younes - PeerSpot reviewer
Automation streamlines workflow and integrates seamlessly with various applications
I serve as both a reseller and customer of Fortinet FortiSOAR. The solution is suitable for all types of businesses from small to enterprise. The integration capability of Fortinet FortiSOAR deserves a rating of 10. It can be integrated with any system, and we have the capability for custom connectors. Even if Fortinet FortiSOAR doesn't have a specific connector, you can easily create a custom connector using AI. Simply provide your requirements or solution needs, and Fortinet FortiSOAR will create the connector, enabling integration with any application. My final rating for Fortinet FortiSOAR would be 10 out of 10, where one is bad and ten is good.
NikhilSharma2 - PeerSpot reviewer
Ability to multiple playbooks to fetch data from multiple firewalls and utomated several tasks, including vulnerability scans and SOCL (Security Orchestration, Automation
Recently, they started implementing microservices in XSOAR, which has improved quality and addressed previous issues. However, they should focus more on licensing costs. The user licensing fees are quite high. For example, I received a quote for XSOAR, and it was $12,000 per user per year. If you have a SOC team of 30 members/analysts, you're looking at a substantial expense. They should consider reducing these costs since this high pricing seems to be more about profit. So, there is room for improvement in the pricing. Moreover, the reporting and dashboard features are decent but could be improved. The user interface (UI) is quite heavy and takes time to load, which is a major drawback.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"We use the product for security."
"The solution's most valuable feature is playbook creation, which allows us to integrate all data ingestion into the same platform."
"Fortinet FortiSOAR is a very interactive and user-friendly solution."
"The initial setup is straightforward."
"The reputation of the brand is very good."
"The good news is that FortiSOAR is not hard to maintain. If you prepared well and deployed strong initially, then maintenance will take half an hour every other week, not more than that. A single person can do it."
"Generally, the tool helps just automating a lot of manual load or repetitive tasks."
"The most valuable feature of Fortinet FortiSOAR is the playbook, which has to be defined to apply the policies."
"The most valuable features are the orchestration because of the way in which it coordinates the loss from all the devices and it provides us with a high-level overview of the critical log information."
"It has an extensive list of integrations that are available out of the box which makes it easy to start."
"The solution provides threat intelligence with EDR."
"Cortex XSOAR's most valuable features are the playbooks, custom integration, the machine-learning model, and the layout, classifier, and mapper."
"It is a scalable solution."
"It’s easy to install."
"I have no complaints about Cortex's stability."
"The most valuable features of Palo Alto Networks Cortex XSOAR are its overall track record and features that fit our use case."
 

Cons

"We need more fine-tuning for ChatGPT, especially when creating connectors."
"The technology and integrations are important so should continue to be enhanced."
"The ease of playbook creation on FortiSOAR needs improvement."
"Fortinet FortiSOAR should add more documentation for some use cases."
"The solution doesn't connect well with the network devices."
"The solution lacks proper documentation, so we have to test and trial each playbook and integration."
"The UI design of the solution needs to be changed since it can get difficult for a newbie to operate."
"The solution’s pricing could be improved."
"The user interface could be a bit better."
"The solution's correlation rules and playbooks should be improved."
"Previously, when Demisto was, there was a community edition; we could use it, reinstall it, and customize it. Since Palo Alto took over, it has become more financially oriented. It's business, but they could offer a pro model and a lighter model for different needs."
"I would love to see more flexibility on what we can display and design on the dashboards."
"For building automation, there is not a lot of good documentation. The documentation is there, but it is not very good from my perspective. There should be an improvement in this area. I don't see issues with anything else. In terms of new features, I have heard that other products have EBA functionality. It would be good if this functionality could be added."
"There should be an on-premise version available for customers to have different choices."
"The product can be tailored for each deployment to respond to specific customer needs, and this complexity may be seen as a downside."
"There is room for improvement in terms of the pricing model."
 

Pricing and Cost Advice

"Pricing is fine compared to other solutions."
"If you compare Fortinet FortiSOAR's price with the prices of the market leader, Palo Alto, then it can be considered a cheaper product."
"Fortinet FortiSOAR is an expensive solution."
"The price of the product should be lower. The brand value that Fortinet has, it has the reputation of being a reasonably priced product, and they have an enormous customer base in India. Most of the SME market is covered by FortiGate firewalls. It becomes an easy way for consultants, such as us, or even system integrators, to open the door with the Fortinet product lines."
"Since Africa is struggling with foreign exchange, the solution is pretty expensive there."
"The solution offers both licensing and subscription models that are similar in price to other products."
"Fortinet FortiSOAR is expensive."
"Considering all the features of Fortinet FortiSOAR, I think it has a good price."
"The price of Palo Alto Networks Cortex XSOAR could be reduced. We are always looking for a discount. There is an annual license needed to use this solution."
"There is a yearly license required for this solution and it is expensive."
"The solution's cost is high."
"It is approx $10,000 or $20,000 per year for two user licenses."
"The price of Palo Alto Networks Cortex XSOAR is comparable to other solutions in the market."
"The solution's pricing needs improvement."
"From the cost perspective, I have heard that its price is a bit high as compared to other similar products."
"It is expensive."
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Top Industries

By visitors reading reviews
Computer Software Company
13%
Financial Services Firm
12%
Healthcare Company
7%
Government
6%
Financial Services Firm
15%
Computer Software Company
12%
Manufacturing Company
10%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Fortinet FortiSOAR?
Fortinet FortiSOAR is a very interactive and user-friendly solution.
What is your experience regarding pricing and costs for Fortinet FortiSOAR?
Regarding pricing, licensing, and setup costs for Fortinet FortiSOAR, the value proposition depends on your business size. In a small business, it might be considered expensive, but for enterprise ...
What needs improvement with Fortinet FortiSOAR?
Additional fine-tuning on ChatGPT could be added. This is the only area requiring improvement, with no other concerns identified.
What is your experience regarding pricing and costs for Palo Alto Networks Cortex XSOAR?
Even though customers often comment on the price, the potential savings come from managing a large number of security events with a limited number of analysts. This leads to economic advantages des...
What needs improvement with Palo Alto Networks Cortex XSOAR?
For Palo Alto Networks Cortex XSOAR, there is always room for improvement. One of the significant issues we encounter is system slowdown when we receive an influx of alerts, which inhibits how quic...
 

Also Known As

CyberSponse, FortiSOAR
Demisto Enterprise, Cortex XSOAR, Demisto
 

Overview

 

Sample Customers

Information Not Available
Cellcom Israel, Blue Cross and Blue Shield of Kansas City, esri, Cylance, Flatiron Health, Veeva, ADT Cybersecurity
Find out what your peers are saying about Fortinet FortiSOAR vs. Palo Alto Networks Cortex XSOAR and other solutions. Updated: June 2025.
859,957 professionals have used our research since 2012.