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Microsoft Sentinel vs Trellix Helix Connect comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 6, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.3
Microsoft Sentinel enhances ROI with improved security, cost savings, automation, and faster threat detection, benefiting organizations efficiently.
Sentiment score
3.6
Trellix Helix enhanced security, reduced costs, increased efficiency, minimized manual work, decreased downtime, and offered deeper security insights.
If a customer is already using Microsoft’s ecosystem, the ROI can be positive due to seamless integration.
We attribute our growth to Sentinel.
From a risk perspective, it's about mitigating risk, and as mentioned earlier, we haven't missed many things since we've had the offering in market—only a couple of minor incidents.
 

Customer Service

Sentiment score
6.7
Microsoft Sentinel support is responsive and helpful, though basic support can be slow, with some preferring community resources.
Sentiment score
5.9
Trellix Helix Connect offers efficient support but some users face delays and expertise issues during company restructuring transitions.
Their solutions' integration simplifies resolving issues compared to those caused by third-party products.
Working with a Sentinel engineer helped us tune settings effectively.
When my team needs to escalate issues to Microsoft, especially for Microsoft Sentinel, the response is fast through their French entity.
We experienced some challenges due to the ongoing transformation and fusion of McAfee and FireEye, but we are committed to improving response times.
 

Scalability Issues

Sentiment score
8.0
Microsoft Sentinel offers scalable, adaptable security solutions using Azure, ideal for various organizations with its flexible and updated features.
Sentiment score
7.0
Trellix Helix Connect excels in scalability for large enterprises but may be cost-prohibitive for smaller businesses.
Office 365 and Exchange are running on it, covering about 35,000 users efficiently.
As our organization uses Microsoft Azure and Defender, everything grows together, and we can integrate various features seamlessly.
Being a SaaS solution, the scalability of Microsoft Sentinel is robust.
We support the largest companies in the world and can cater to large environments.
 

Stability Issues

Sentiment score
7.8
Microsoft Sentinel is highly reliable, with 99.9%+ availability and occasional minor issues, maintaining stability across diverse environments.
Sentiment score
7.7
Trellix Helix Connect is highly stable and reliable, with minor fixable issues, earning near-perfect user ratings.
So far, we have not experienced any issues, and it has been stable from the beginning.
In the past two years, our team hasn't encountered any issues with the stability of Microsoft Sentinel from an operations perspective.
I need to be aware of deprecated connectors as they may disconnect, but the data continues to be sent with a need for quick adaptation.
The availability is high, which is critical for our customers who rely on a single panel of glass to operate.
 

Room For Improvement

Microsoft Sentinel users seek better integration, user-friendliness, documentation, AI capabilities, and customizable features with improved performance and pricing.
Trellix Helix Connect needs better integrations, UI improvements, competitive pricing, more cloud connectors, fewer false positives, and domain distinction.
We have some tools, such as our off-site Meraki firewalls, that have not fully integrated with Sentinel.
Currently, we are happy to have a way in the middle with not so much cost, but it would be nice to have the ability to enhance the automation of workflows based on learned incidents.
There are complexities in calculating the right pricing tier for different customers, which makes it difficult for me as a consultant during upfront pricing.
We have just released the solutions to the market recently, making it a revolution in the cybersecurity sector.
 

Setup Cost

Microsoft Sentinel's usage-based pricing offers strong value with extensive integration, but cost unpredictability concerns some users.
Trellix Helix Connect is costly, ideal for large enterprises, free for FireEye users, with mixed expense ratings.
Microsoft Sentinel offers more capabilities than Bastion, with a more intuitive experience.
Setting up the right cost model for customers is intricate, requiring careful consideration of various components and licensing tiers.
The ingestion costs for the data analytics is usually the highest cost.
It is not the cheapest, but also not the most expensive solution.
 

Valuable Features

Microsoft Sentinel provides AI-driven automation, robust threat detection, scalability, and seamless integration for comprehensive security operations within the Microsoft ecosystem.
Trellix Helix Connect enhances cybersecurity with seamless API integration, automation, AI analysis, and over 400 customizable connectors.
Microsoft Sentinel's ability to correlate data from multiple sources and its detection capabilities are essential.
Microsoft Sentinel has improved cost efficiency, which is one of the key areas we're able to win business against the ability to have threat intelligence.
Microsoft Sentinel's ability to correlate data from multiple sources enhances our threat detection capabilities beyond what is a simple data lake solution by filtering out the noise and consolidating the signal down to a meaningful level that is easier to investigate and see.
Trellix Helix, as an AI XDR platform, helps our organization by offering an extensive number of connectors for integration, enabling us to consolidate all information in a single dashboard.
 

Categories and Ranking

Microsoft Sentinel
Ranking in Security Information and Event Management (SIEM)
3rd
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
97
Ranking in other categories
Security Orchestration Automation and Response (SOAR) (1st), Microsoft Security Suite (6th), AI-Powered Cybersecurity Platforms (5th)
Trellix Helix Connect
Ranking in Security Information and Event Management (SIEM)
24th
Average Rating
8.6
Reviews Sentiment
6.4
Number of Reviews
12
Ranking in other categories
Security Incident Response (6th)
 

Mindshare comparison

As of August 2025, in the Security Information and Event Management (SIEM) category, the mindshare of Microsoft Sentinel is 6.6%, down from 8.4% compared to the previous year. The mindshare of Trellix Helix Connect is 0.7%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Security Information and Event Management (SIEM)
 

Featured Reviews

Ivan Angelov - PeerSpot reviewer
Threat detection and response capabilities enhance investigation processes
My security team has been using Microsoft Sentinel for around two years. We also have Bastion and SolarWinds as part of our monitoring tools. We use a three-way tool, alongside Microsoft Sentinel, in our environment The most valuable features for us include threat collection, threat detection,…
Daniel_Martins - PeerSpot reviewer
Experiencing frequent disconnections and support challenges but benefits from quick implementation and integration capabilities
The timeout of the tenant is an area that needs improvement. When investigating and gathering information from the Helix tenant for extended periods, disconnections occur. This results in lost work and the need to restart investigations due to disconnected sessions. It is problematic when progress is lost and investigations must be restarted, resulting in lost information and significant time wastage. The capability to integrate with other TIPs or cybersecurity intelligence sources could be improved to determine whether IOCs are malicious, similar to Mandiant's functionality. The capacity to reduce false positives needs improvement as we receive many alerts from Helix that turn out to be false positives upon investigation. Enhanced capability in this area would make the system more efficient and easier to use. The dashboards could be improved as customers frequently request real-time SOC dashboard displays for Helix.
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Top Industries

By visitors reading reviews
Computer Software Company
16%
Financial Services Firm
11%
Manufacturing Company
8%
Government
8%
Comms Service Provider
19%
Manufacturing Company
13%
Computer Software Company
11%
Financial Services Firm
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Is there a common threat intelligence tool that aggregates multiple threat intelligence sources?
Yes, Azure Sentinel is a SIEM on the Cloud. Multiple data sources can be uploaded and analyzed with Azure Sentinel and its Threat Hunting functionality with AI available as templates or customized ...
What is a better choice, Splunk or Azure Sentinel?
It would really depend on (1) which logs you need to ingest and (2) what are your use cases Splunk is easy for ingestion of anything, but the charge per GB/Day Indexed and it gets expensive as log ...
Which is better - Azure Sentinel or AWS Security Hub?
We like that Azure Sentinel does not require as much maintenance as legacy SIEMs that are on-premises. Azure Sentinel is auto-scaling - you will not have to worry about performance impact, you will...
What is your experience regarding pricing and costs for FireEye Helix?
The price of Trellix Helix is competitive in the market. It is not the cheapest but also not the most expensive. As for additional costs beyond standard licensing fees, there are none.
What needs improvement with FireEye Helix?
I have just released this solution to the market, and my customers' response has been great. While Trellix Wise is seen as a top vendor with its AI implementation for accelerating incident investig...
What is your primary use case for FireEye Helix?
I am a presales manager for a cybersecurity company, and I use Trellix Helix to manage software for cybersecurity. I sell software to enterprise customers, and my main use case involves data protec...
 

Also Known As

Azure Sentinel
FireEye Helix, FireEye Threat Analytics
 

Overview

 

Sample Customers

Microsoft Sentinel is trusted by companies of all sizes including ABM, ASOS, Uniper, First West Credit Union, Avanade, and more.
Police Bank, Verisk Analytics, Teck Resources
Find out what your peers are saying about Microsoft Sentinel vs. Trellix Helix Connect and other solutions. Updated: July 2025.
864,155 professionals have used our research since 2012.