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Fortinet FortiSOAR vs Torq comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Fortinet FortiSOAR
Average Rating
7.6
Reviews Sentiment
6.8
Number of Reviews
18
Ranking in other categories
Security Orchestration Automation and Response (SOAR) (7th)
Torq
Average Rating
8.8
Reviews Sentiment
6.6
Number of Reviews
20
Ranking in other categories
AI-SOC (1st), AI-Powered Security Automation (1st)
 

Mindshare comparison

Fortinet FortiSOAR and Torq aren’t in the same category and serve different purposes. Fortinet FortiSOAR is designed for Security Orchestration Automation and Response (SOAR) and holds a mindshare of 3.5%, down 4.6% compared to last year.
Torq, on the other hand, focuses on AI-SOC, holds 9.4% mindshare, up 4.3% since last year.
Security Orchestration Automation and Response (SOAR) Mindshare Distribution
ProductMindshare (%)
Fortinet FortiSOAR3.5%
Microsoft Sentinel9.6%
Palo Alto Networks Cortex XSOAR8.7%
Other78.2%
Security Orchestration Automation and Response (SOAR)
AI-SOC Mindshare Distribution
ProductMindshare (%)
Torq9.4%
Dropzone AI9.8%
Prophet Security8.6%
Other72.19999999999999%
AI-SOC
 

Featured Reviews

VIJAICYRIAC - PeerSpot reviewer
Director at Movate
Automated playbooks have reduced response times and provided deeper threat analytics
The effectiveness of Fortinet FortiSOAR playbooks is that they minimize the mean time to response and MTTR, and I think more automation is required to improve the response time. I am working with the Dynamic Case Management feature, and it is dynamic. The Dynamic Case Management feature is more helpful for us to get real-time anomalies and identify the threats. It also assists in real-time response, so it is helpful.
AD
Solutions Architect at ProArch
Automation has streamlined multi-tenant SOC workflows and improves alert handling efficiency
Although the reporting within Torq is not that great, we did ask for many features regarding reporting in Torq, but due to some platform constraints, they could not make the whole dataset available for us to be used in reporting. Except for that, we used some basic reporting. When I used Torq, it was indeed in the early stages of AI capabilities. Only a few customers were allowed to use it, and we were among them. It functioned well as long as we summarized the data properly. If you input garbage, you would get garbage out. Thus, we had to do significant fine-tuning regarding what data context we provided to the AI orchestrator to get meaningful results. In terms of Torq's unified platform approach to AI SOC automation and case management compared to managing multiple point solutions across my security stack, I find it case-centric. The unified view in case management is good since it provides clarity, although there are limitations regarding how many items in case management can be modified at once. Bulk operations are very limited, potentially due to their back-end database or data retrieval processes that can be improved. Regarding improvements for Torq, when we were onboarded, there were aspects we were uncertain about, such as the number of cases that could be generated, what data we could bring in, how many clients we could onboard, and similar concerns. Initially, we also lacked clarity about the number of playbooks or workflows we could build. Different triggers like system triggers, case-based triggers, and others can be employed without restrictions, but when it comes to on-demand and scheduled jobs, there is a limitation based on the subscription and pricing tier that notably caps the number of workflows we can create. No bulk editing across cases was one issue, along with limited filtering related to single grouping constraints. Additionally, the out-of-the-box case templates provided require substantial modifications before they become usable. There is also a feature in the cases for notes that cannot be searched. They are only visible through the UI, which is another area for improvement. The workflow and execution-based charges seem misleading as this was not discussed initially. I am not sure if new customers are made aware of this. It seems that workflows revolving around cases hinder functionality outside of case management, as we have many use cases needing on-demand triggers and schedules for functions like reporting or polling devices. Creating additional workflows to achieve basic functionalities raises costs significantly, which disadvantages customers. While they facilitate optimization and scaling, the support received tends to be very basic. Improvements can be made in that area as well.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It has a quick detection and response time."
"The playbook and the dashboard of FortiSOAR are really informative."
"The most fascinating aspect of FortiSOAR is its modern and simple to understand and operate dashboards."
"The good news is that FortiSOAR is not hard to maintain. If you prepared well and deployed strong initially, then maintenance will take half an hour every other week, not more than that. A single person can do it."
"The fabrication, management, and communication across a single platform is beautiful."
"The solution automates everything using the playbooks and pre-deployed response mitigation scenarios."
"The solution is easy to implement and includes 450 built-in connectors."
"It is a scalable solution...The implementation phase of the product was not tough or difficult."
"One of the workflows I manage with Torq looks good and provides faster response, saving time and resulting in happy clients."
"Torq has helped a lot regarding SOC analyst efficiency."
"We have seen fewer failures of automations from the time Torq came into the picture, we've had a more streamlined process of handling incidents, and at the same time, we've learned to embed the AI into our incident types, and that is how it has helped us in the automation."
"What I liked the most about Torq is the actual workflow builder, which is really great because they offer a lot of features and convenience features that are useful for any automation engineer."
"According to positive outcomes, Torq reduced manual work and made incident response more efficient."
"Torq has exceeded expectations by delivering workflows in a timely and lower effort manner than XSOAR, and it meets all my needs while saving a ton of time and targeting $600,000 saved this year, which is a substantial amount of money."
"Under one SOC tool in Torq, analysts get to know everything within the context of an alert or incident they are working on, and this ability to view the whole picture within Torq is one of the major breakthroughs and best offerings of Torq."
"With Torq, I automate actions while achieving SLA compliance and streamline alert investigation processes much better."
 

Cons

"Fortinet FortiSOAR has to be updated on the recent threats. Threats are changing, and it has to be updated to meet the AI-based threats that are out there."
"Fortinet FortiSOAR should add more documentation for some use cases."
"Fortinet's tech support overall is not great when they are at their best."
"The area that needs improvement is integration with multiple third-party vendors."
"The ease of playbook creation on FortiSOAR needs improvement."
"The solution lacks proper documentation, so we have to test and trial each playbook and integration."
"We need more fine-tuning for ChatGPT, especially when creating connectors."
"The solution’s pricing could be improved."
"Even now, we have workflows that are in production that use AI steps and I get different results, making it unusable to some degree."
"What has not worked as well as I hoped with Torq is related to product data management and storing data, although it still provides faster response and saves time."
"It was able to capture data but was unable to differentiate between the agent hostname we are using and the hostname that resides on the back end of the Internet."
"The case management piece, due to the platform being an automation-first tool, lacks real robust out-of-the-box case templates or good solutions for creating those without spending a lot of time doing development work, which makes the overall experience poor, honestly."
"Torq does extensive marketing saying that SOAR is dead and markets itself as an all-in-one solution, but this is not actually true."
"I wish Torq's AI assistant for building templated workflows from scratch worked better; when you start with a blank slate, asking AI to help you build or template the workflow out does not go well."
"Additionally, the documentation for Torq is not very clear. Most of the information is presented in videos, which are not ideal for reading; there are mostly paragraphs and other text-based content."
"The workflow and execution-based charges seem misleading as this was not discussed initially, and creating additional workflows to achieve basic functionalities raises costs significantly, which disadvantages customers."
 

Pricing and Cost Advice

"Pricing is fine compared to other solutions."
"If you compare Fortinet FortiSOAR's price with the prices of the market leader, Palo Alto, then it can be considered a cheaper product."
"Considering all the features of Fortinet FortiSOAR, I think it has a good price."
"Since Africa is struggling with foreign exchange, the solution is pretty expensive there."
"The solution offers both licensing and subscription models that are similar in price to other products."
"Fortinet FortiSOAR is expensive."
"The price of the product should be lower. The brand value that Fortinet has, it has the reputation of being a reasonably priced product, and they have an enormous customer base in India. Most of the SME market is covered by FortiGate firewalls. It becomes an easy way for consultants, such as us, or even system integrators, to open the door with the Fortinet product lines."
"Fortinet FortiSOAR is an expensive solution."
Information not available
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Top Industries

By visitors reading reviews
Financial Services Firm
13%
Outsourcing Company
9%
Comms Service Provider
6%
Computer Software Company
6%
Financial Services Firm
11%
Outsourcing Company
11%
Comms Service Provider
11%
Manufacturing Company
10%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business10
Midsize Enterprise3
Large Enterprise5
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise6
Large Enterprise13
 

Questions from the Community

What is your experience regarding pricing and costs for Fortinet FortiSOAR?
The product is expensive, but it is a value-for-money product. It is a good product to invest in, eventually securing your environment and helping to protect against untoward security incidents. In...
What needs improvement with Fortinet FortiSOAR?
Fortinet FortiSOAR has to be updated on the recent threats. Threats are changing, and it has to be updated to meet the AI-based threats that are out there. Therefore, it should have the capability ...
What is your primary use case for Fortinet FortiSOAR?
I have been working in my field for almost four years, but right now I am not using it because my current company is not using Fortinet FortiSOAR. I appreciate Fortinet FortiSOAR because it is an o...
What needs improvement with Torq?
What has not worked as well as I hoped with Torq is related to product data management and storing data, although it still provides faster response and saves time. I think Torq is a good product as...
What is your primary use case for Torq?
My main use case for Torq is for managing IT services and providing faster response.
What advice do you have for others considering Torq?
I would rate Torq a 10 on a scale of 1 to 10. I chose this rating because customer service is excellent. I suggest to others looking into using Torq that it provides a positive response, and I reco...
 

Also Known As

CyberSponse, FortiSOAR
No data available
 

Overview

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