IBM Resilient vs Palo Alto Networks Cortex XSOAR comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

IBM Resilient
Ranking in Security Orchestration Automation and Response (SOAR)
8th
Average Rating
7.6
Number of Reviews
17
Ranking in other categories
Security Incident Response (3rd)
Palo Alto Networks Cortex X...
Ranking in Security Orchestration Automation and Response (SOAR)
2nd
Average Rating
8.4
Number of Reviews
42
Ranking in other categories
SOC as a Service (2nd)
 

Mindshare comparison

As of July 2024, in the Security Orchestration Automation and Response (SOAR) category, the mindshare of IBM Resilient is 1.6%, down from 3.4% compared to the previous year. The mindshare of Palo Alto Networks Cortex XSOAR is 13.3%, down from 16.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Security Orchestration Automation and Response (SOAR)
Unique Categories:
Security Incident Response
13.6%
SOC as a Service
45.5%
 

Featured Reviews

Jaliya Bandara - PeerSpot reviewer
Jan 26, 2023
It has a complete stack, so you don't need to use different OEM products because you have all you need under one umbrella
What could make IBM Resilient better is if IBM increased the number of built-in integrations with different products from other vendors or third-party products. In a way, IBM Resilient is an orchestration platform, so it should allow you to orchestrate other OEMs or products from non-IBM vendors. If there were a pre-built function that lets you integrate third-party solutions with IBM Resilient, the initial setup for the solution would become easier and more flexible. Implementing or integrating other platforms with IBM Resilient would also take less time. After the solution is implemented, that's the time my company can give more recommendations on which features to add to improve IBM Resilient.
Chetankumar Savalagimath - PeerSpot reviewer
Oct 19, 2023
Scalable, with the ability to handle a large number of integrations and inbuilt ITSM management
Previously, when Demisto was, there was a community edition; we could use it, reinstall it, and customize it. Since Palo Alto took over, it has become more financially oriented. It's business, but they could offer a pro model and a lighter model for different needs. For example, creating a pro model alongside a lighter model could be beneficial, like FortiSOAR or others providing a lighter model that focuses on the automation segment, where you could integrate maybe five or ten playbooks and integrations for day-to-day operations. This would make it more accessible to everyone. Currently, Cortex XSOAR operates on a larger scale, which may not be necessary for all. If there's a minimum budget of around 50k or 80k for SOAR, having a scaled-down version of Cortex XSOAR would be advantageous. This would allow integration with current business operations at a minimal cost, saving money while still leveraging the capabilities of Cortex XSOAR. And if there's a need to scale up later, moving to a pro model could be an option. That's something that's missing on the business side but could greatly aid incident response, as we're all trying to secure organizations from threats. Having such an option would make it a more socially viable cost and still provide widespread use. In future releases, I would like to see more differential models could be implemented, instead of having a one-size-fits-all approach.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The solution is very easy to use."
"This is a good solution that we recommend for customers."
"The UBA, User Behavior Analytics, is very good."
"IBM Resilient is scalable."
"The solution is simple to use and to integrate with IBM QRadar."
"The most valuable thing about it is how easy it is to navigate the user interface."
"The initial setup of IBM Resilient is not that complex since my company already has a support license that we use internally. In general, the product's deployment phase is not that complex."
"As a whole, the product is stable...Technical support is very good."
"The product’s stability is good."
"The solution is easy to deploy."
"I am satisfied with the product overall."
"The product can automate security tasks."
"I have no complaints about Cortex's stability."
"It is a scalable solution."
"The product is quite easy to use."
"The pricing is very good."
 

Cons

"The implementation could be a bit simpler."
"The initial setup is complex."
"The product must provide more integration with other tools."
"There are shortcomings with IBM Resilient's technical support team that can be considered for improvement in the future."
"IBM Resilient could integrate better with my tools."
"One thing to improve is how it handles data formats, which currently might require scripting for conversion to CSV before uploading."
"Integrating IBM Resilient with other applications can be very difficult and technically challenging. Often, they use the excuse that you are using the latest version of an application, such as an endpoint security system, and they don't have an API or support for it at the moment. There is no automation in the SOAR solution."
"The response time of the support is an area of concern where improvements are required."
"The solution requires DV but does not support open-source DV elastic searches."
"I think they should increase their collaboration base."
"When Palo Alto bought the solution, the pricing increased by 1.5 times. There's been a 50% increase, which is a lot."
"Palo Alto needs to develop more AI-centric products."
"The solution should be made a bit cheaper."
"The platform’s setup procedures could be streamlined compared to one of its competitors."
"There is room for improvement in support. The response time could be faster."
"It is been decommissioned by Palo Alto."
 

Pricing and Cost Advice

"I feel it is an expensive product when my company pays annually for renewal, support, and follow-up."
"The licensing cost for IBM Resilient is not too expensive, but it's not affordable, so it's moderately expensive. Regarding price, I'm rating the solution seven out of ten. The company pays for the license yearly, based on the number of users. Apart from the cost of the license you need to pay for each user, you also need to spend an initial investment for the base platform. You also have to pay for IBM Resilient support."
"It is very expensive."
"There is a license you need to pay for in order to use this product."
"We could create unlimited users using the license we had purchased."
"I would rate the tool’s pricing a three out of ten. The tool’s pricing is on a yearly basis."
"There are no costs except for the support services that our company pays in addition to the licensing charges attached to the solution."
"The cost of the product is quite high."
"On a scale of one to ten, where one is a low price, and ten is a high price, I rate the pricing a nine."
"The price of Palo Alto Networks Cortex XSOAR is comparable to other solutions in the market."
"The solution is expensive."
"The solution's pricing needs improvement."
"The solution's cost is reasonable."
"There is a perception that it is priced very high compared to other solutions."
"From the cost perspective, I have heard that its price is a bit high as compared to other similar products."
"The solution is based on an annual licensing model that is expensive."
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Top Industries

By visitors reading reviews
Financial Services Firm
20%
Computer Software Company
14%
Government
9%
Manufacturing Company
9%
Computer Software Company
14%
Financial Services Firm
13%
Government
9%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about IBM Resilient?
It is a stable solution...It is a scalable solution.
What is your experience regarding pricing and costs for IBM Resilient?
The product is expensive. There is a need to make yearly payments towards the licensing costs attached to the solution. There are no costs except for the support services that our company pays in a...
What needs improvement with IBM Resilient?
The configuration area to deal with during the very beginning or initial stages of the product can be the hardest part for users. Dealing with the configuration part in the beginning stages can be ...
What is your experience regarding pricing and costs for Palo Alto Networks Cortex XSOAR?
Whether the product is cheap or expensive depends on the company and how much they are willing to spend on security. Nowadays, security is important. The solution is not suitable for small business...
What needs improvement with Palo Alto Networks Cortex XSOAR?
The solution is complicated to learn. Customers find it difficult to learn how the solution works. We need professionals to learn and understand how the tool works to expand it further. Our custome...
 

Also Known As

No data available
Demisto Enterprise, Cortex XSOAR, Demisto
 

Learn More

Video not available
 

Overview

 

Sample Customers

Golden Living, Health Equity, USA Funds
Cellcom Israel, Blue Cross and Blue Shield of Kansas City, esri, Cylance, Flatiron Health, Veeva, ADT Cybersecurity
Find out what your peers are saying about IBM Resilient vs. Palo Alto Networks Cortex XSOAR and other solutions. Updated: July 2024.
793,295 professionals have used our research since 2012.