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IBM Resilient vs Palo Alto Networks Cortex XSOAR comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 5, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

IBM Resilient
Ranking in Security Orchestration Automation and Response (SOAR)
11th
Average Rating
7.4
Reviews Sentiment
6.6
Number of Reviews
18
Ranking in other categories
Security Incident Response (3rd)
Palo Alto Networks Cortex X...
Ranking in Security Orchestration Automation and Response (SOAR)
2nd
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
47
Ranking in other categories
SOC as a Service (2nd)
 

Mindshare comparison

As of July 2025, in the Security Orchestration Automation and Response (SOAR) category, the mindshare of IBM Resilient is 1.9%, down from 2.7% compared to the previous year. The mindshare of Palo Alto Networks Cortex XSOAR is 10.4%, down from 12.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Security Orchestration Automation and Response (SOAR)
 

Featured Reviews

Usman Bhatti - PeerSpot reviewer
Simple deployment, scalable, but lacking third-party solution compatibility
Integrating IBM Resilient with other applications can be very difficult and technically challenging. Often, they use the excuse that you are using the latest version of an application, such as an endpoint security system, and they don't have an API or support for it at the moment. There is no automation in the SOAR solution. It's worth noting that many third-party add-on applications needed to be purchased separately to integrate with IBM Resilient. While there were built-in applications available for incident remediation, the selection was limited. Additionally, integrating third-party applications was often a difficult and time-consuming process due to the technical complexity involved.
NikhilSharma2 - PeerSpot reviewer
Ability to multiple playbooks to fetch data from multiple firewalls and utomated several tasks, including vulnerability scans and SOCL (Security Orchestration, Automation
Recently, they started implementing microservices in XSOAR, which has improved quality and addressed previous issues. However, they should focus more on licensing costs. The user licensing fees are quite high. For example, I received a quote for XSOAR, and it was $12,000 per user per year. If you have a SOC team of 30 members/analysts, you're looking at a substantial expense. They should consider reducing these costs since this high pricing seems to be more about profit. So, there is room for improvement in the pricing. Moreover, the reporting and dashboard features are decent but could be improved. The user interface (UI) is quite heavy and takes time to load, which is a major drawback.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable features of IBM Resilient are its flexibility and customization options for incident response."
"Its flexibility is the most valuable."
"It is a stable solution...It is a scalable solution."
"Stability-wise, I rate the solution a ten out of ten...Scalability-wise, I rate the solution a ten out of ten."
"The most valuable thing about it is how easy it is to navigate the user interface."
"The solution is reliable in our usage."
"The integration with IBM SIM and the ability to block users during brute force attacks are particularly effective."
"The initial setup of IBM Resilient is not that complex since my company already has a support license that we use internally. In general, the product's deployment phase is not that complex."
"The most valuable feature is automation."
"It is a scalable solution."
"Each incident collected is orchestrated with automation that selects the security analyst to be involved, or provides complex execution plans for managing security incidents."
"They have a portal where you can find any kind of integration that you need."
"Palo Alto has gotten the investigators more presence to actually go in the report because being that the platform will email the investigator that it's been assigned to, now the investigators will jump in there and start going through the review process a lot quicker."
"It was useful as a ticketing tool."
"For organizations that are stable with their security operations, like those with around 50 members in their security team running full-phased operations 24/7, Cortex is necessary."
"What I appreciate most about Palo Alto Networks Cortex XSOAR is that it is very open, even more so than Anomali."
 

Cons

"Integration with some devices, including Cisco PowerPower and certain antivirus products, has limitations."
"The implementation could be a bit simpler."
"The initial setup is complex."
"Its price needs improvement."
"What could make IBM Resilient better is if IBM increased the number of built-in integrations with different products from other vendors or third-party products."
"The product needs a bit more development."
"The product must provide more integration with other tools."
"IBM Resilient is quite complex, including its configuration."
"The solution is very expensive."
"There is room for improvement in terms of the pricing model."
"I would love to see more flexibility on what we can display and design on the dashboards."
"The dashboard could be better."
"It is not a very scalable solution."
"Creating complex playbooks using coding languages, such as Python, could be easier."
"Its dashboard features need improvement."
"The tool’s multi-tenancy feature must be improved."
 

Pricing and Cost Advice

"There is a license you need to pay for in order to use this product."
"The cost of the product is quite high."
"The licensing cost for IBM Resilient is not too expensive, but it's not affordable, so it's moderately expensive. Regarding price, I'm rating the solution seven out of ten. The company pays for the license yearly, based on the number of users. Apart from the cost of the license you need to pay for each user, you also need to spend an initial investment for the base platform. You also have to pay for IBM Resilient support."
"I would rate the tool’s pricing a three out of ten. The tool’s pricing is on a yearly basis."
"Pricing for the solution is good, in my opinion."
"We could create unlimited users using the license we had purchased."
"There are no costs except for the support services that our company pays in addition to the licensing charges attached to the solution."
"It is very expensive."
"The solution is expensive."
"It is expensive."
"There is a yearly license required for this solution and it is expensive."
"Cortex XSOAR's price could be lower."
"The price of Palo Alto Networks Cortex XSOAR is expensive."
"The solution is based on an annual licensing model that is expensive."
"The price of Palo Alto Networks Cortex XSOAR could be reduced. We are always looking for a discount. There is an annual license needed to use this solution."
"It is approx $10,000 or $20,000 per year for two user licenses."
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Top Industries

By visitors reading reviews
Financial Services Firm
33%
Computer Software Company
12%
Manufacturing Company
8%
Government
6%
Financial Services Firm
15%
Computer Software Company
12%
Manufacturing Company
9%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about IBM Resilient?
It is a stable solution...It is a scalable solution.
What is your experience regarding pricing and costs for IBM Resilient?
I am not the one in charge of pricing, so I am not sure about the costs.
What needs improvement with IBM Resilient?
Integration with some devices, including Cisco PowerPower and certain antivirus products, has limitations.
What is your experience regarding pricing and costs for Palo Alto Networks Cortex XSOAR?
Even though customers often comment on the price, the potential savings come from managing a large number of security events with a limited number of analysts. This leads to economic advantages des...
What needs improvement with Palo Alto Networks Cortex XSOAR?
For Palo Alto Networks Cortex XSOAR, there is always room for improvement. One of the significant issues we encounter is system slowdown when we receive an influx of alerts, which inhibits how quic...
 

Also Known As

No data available
Demisto Enterprise, Cortex XSOAR, Demisto
 

Overview

 

Sample Customers

Golden Living, Health Equity, USA Funds
Cellcom Israel, Blue Cross and Blue Shield of Kansas City, esri, Cylance, Flatiron Health, Veeva, ADT Cybersecurity
Find out what your peers are saying about IBM Resilient vs. Palo Alto Networks Cortex XSOAR and other solutions. Updated: June 2025.
861,524 professionals have used our research since 2012.