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IBM Resilient vs Palo Alto Networks Cortex XSOAR comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 5, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

IBM Resilient
Ranking in Security Orchestration Automation and Response (SOAR)
17th
Average Rating
7.4
Reviews Sentiment
6.6
Number of Reviews
18
Ranking in other categories
Security Incident Response (3rd)
Palo Alto Networks Cortex X...
Ranking in Security Orchestration Automation and Response (SOAR)
2nd
Average Rating
8.4
Reviews Sentiment
6.8
Number of Reviews
48
Ranking in other categories
SOC as a Service (2nd)
 

Mindshare comparison

As of November 2025, in the Security Orchestration Automation and Response (SOAR) category, the mindshare of IBM Resilient is 2.0%, down from 2.5% compared to the previous year. The mindshare of Palo Alto Networks Cortex XSOAR is 9.7%, down from 11.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Security Orchestration Automation and Response (SOAR) Market Share Distribution
ProductMarket Share (%)
Palo Alto Networks Cortex XSOAR9.7%
IBM Resilient2.0%
Other88.3%
Security Orchestration Automation and Response (SOAR)
 

Featured Reviews

Usman Bhatti - PeerSpot reviewer
Simple deployment, scalable, but lacking third-party solution compatibility
Integrating IBM Resilient with other applications can be very difficult and technically challenging. Often, they use the excuse that you are using the latest version of an application, such as an endpoint security system, and they don't have an API or support for it at the moment. There is no automation in the SOAR solution. It's worth noting that many third-party add-on applications needed to be purchased separately to integrate with IBM Resilient. While there were built-in applications available for incident remediation, the selection was limited. Additionally, integrating third-party applications was often a difficult and time-consuming process due to the technical complexity involved.
DayaramGoyal - PeerSpot reviewer
Offers automation but requires enhancements for intuitive configuration
Palo Alto Networks Cortex XSOAR is a good product with enhanced and efficient playbooks, as demonstrated during our use case simulations. We have implemented automation features, such as automated responses to email threats and automatic configuration of target devices for blocking specific IPs. The analytics feature in Palo Alto Networks Cortex XSOAR is impressive. The solution is quite exhaustive regarding integrations, with many pre-integrations available, especially for market-leading products. There might be challenges with make-in-India products, as they tend not to build the necessary connectors. This depends on whether you are selling to enterprises or other customers. For government customers, you might encounter many Indian products, such as firewalls, which could pose integration challenges unless you have open APIs. However, for market-leading products, there are ready-made integrations available.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The solution is reliable in our usage."
"The most valuable features of IBM Resilient are its flexibility and customization options for incident response."
"The initial setup of IBM Resilient is not that complex since my company already has a support license that we use internally. In general, the product's deployment phase is not that complex."
"The solution is easy to use."
"The most valuable thing about it is how easy it is to navigate the user interface."
"It's really simple and has a flexible interface."
"The integration with IBM SIM and the ability to block users during brute force attacks are particularly effective."
"Its flexibility is the most valuable."
"Each incident collected is orchestrated with automation that selects the security analyst to be involved, or provides complex execution plans for managing security incidents."
"What I appreciate most about Palo Alto Networks Cortex XSOAR is that it is very open, even more so than Anomali."
"The product can automate security tasks."
"I would rate the stability of Cortex XSOAR as nine out of ten."
"I have found the solution very useful, it integrates well with other platforms."
"Palo Alto is easy to use."
"What I like most about Palo Alto Networks Cortex XSOAR is how user-friendly it is for development. It is much simpler to work with compared to similar tools I've used."
"From the security team's standpoint, the solution has improved our organization's overall cybersecurity."
 

Cons

"There are shortcomings with IBM Resilient's technical support team that can be considered for improvement in the future."
"IBM Resilient is quite complex, including its configuration."
"The implementation could be a bit simpler."
"Integrating IBM Resilient with other applications can be very difficult and technically challenging. Often, they use the excuse that you are using the latest version of an application, such as an endpoint security system, and they don't have an API or support for it at the moment. There is no automation in the SOAR solution."
"One thing to improve is how it handles data formats, which currently might require scripting for conversion to CSV before uploading."
"The tool needs to improve its documentation on license scripts."
"Integration with some devices, including Cisco PowerPower and certain antivirus products, has limitations."
"The response time of the support is an area of concern where improvements are required."
"The dashboard could be better."
"The platform’s setup procedures could be streamlined compared to one of its competitors."
"Corex XSOAR could be improved by reducing the time it takes to process large amounts of data and increasing the number of integrations."
"It is not a very scalable solution."
"The user interface could be a bit better."
"Implementing this solution requires a lot of involvement from the vendor and it should be made easier for the partners."
"The complexity of Cortex XSOAR has a trade-off with its versatility. The deployment requires integration and the development of integration modules."
"It is been decommissioned by Palo Alto."
 

Pricing and Cost Advice

"We could create unlimited users using the license we had purchased."
"The cost of the product is quite high."
"Pricing for the solution is good, in my opinion."
"I feel it is an expensive product when my company pays annually for renewal, support, and follow-up."
"There is a license you need to pay for in order to use this product."
"I would rate the tool’s pricing a three out of ten. The tool’s pricing is on a yearly basis."
"It is very expensive."
"There are no costs except for the support services that our company pays in addition to the licensing charges attached to the solution."
"On a scale of one to ten, where one is a low price, and ten is a high price, I rate the pricing a nine."
"The solution's cost is high."
"Palo Alto offers significant discounts to customers who purchase the products repeatedly."
"There is a perception that it is priced very high compared to other solutions."
"The solution is a bit on the expensive side."
"The solution is expensive."
"From the cost perspective, I have heard that its price is a bit high as compared to other similar products."
"The price of Palo Alto Networks Cortex XSOAR is expensive."
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Top Industries

By visitors reading reviews
Financial Services Firm
35%
Government
7%
Computer Software Company
6%
Manufacturing Company
6%
Financial Services Firm
14%
Computer Software Company
11%
Manufacturing Company
9%
Government
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise2
Large Enterprise7
By reviewers
Company SizeCount
Small Business19
Midsize Enterprise8
Large Enterprise24
 

Questions from the Community

What do you like most about IBM Resilient?
It is a stable solution...It is a scalable solution.
What is your experience regarding pricing and costs for IBM Resilient?
I am not the one in charge of pricing, so I am not sure about the costs.
What needs improvement with IBM Resilient?
Integration with some devices, including Cisco PowerPower and certain antivirus products, has limitations.
What is your experience regarding pricing and costs for Palo Alto Networks Cortex XSOAR?
Comparing pricing to Micro Focus, they were offering bundles, making it free with their SIEM. For customers, it is zero versus $20 million, which is why they have to make a decision.
What needs improvement with Palo Alto Networks Cortex XSOAR?
To improve the solution, it needs to have complete features that are low-code, no-code, and should be plug-and-play. We need to see improvements in that area to facilitate cyber analysts.
 

Also Known As

No data available
Demisto Enterprise, Cortex XSOAR, Demisto
 

Overview

 

Sample Customers

Golden Living, Health Equity, USA Funds
Cellcom Israel, Blue Cross and Blue Shield of Kansas City, esri, Cylance, Flatiron Health, Veeva, ADT Cybersecurity
Find out what your peers are saying about IBM Resilient vs. Palo Alto Networks Cortex XSOAR and other solutions. Updated: September 2025.
873,085 professionals have used our research since 2012.