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IBM Resilient vs Palo Alto Networks Cortex XSOAR comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Dec 5, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Torq
Sponsored
Ranking in Security Orchestration Automation and Response (SOAR)
8th
Average Rating
8.6
Reviews Sentiment
4.9
Number of Reviews
2
Ranking in other categories
AI-SOC (13th), AI-Powered Security Automation (2nd)
IBM Resilient
Ranking in Security Orchestration Automation and Response (SOAR)
16th
Average Rating
7.4
Reviews Sentiment
6.6
Number of Reviews
18
Ranking in other categories
Security Incident Response (4th)
Palo Alto Networks Cortex X...
Ranking in Security Orchestration Automation and Response (SOAR)
3rd
Average Rating
8.4
Reviews Sentiment
6.8
Number of Reviews
49
Ranking in other categories
SOC as a Service (2nd)
 

Mindshare comparison

As of January 2026, in the Security Orchestration Automation and Response (SOAR) category, the mindshare of Torq is 4.9%, up from 4.5% compared to the previous year. The mindshare of IBM Resilient is 2.0%, down from 2.3% compared to the previous year. The mindshare of Palo Alto Networks Cortex XSOAR is 8.9%, down from 11.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Security Orchestration Automation and Response (SOAR) Market Share Distribution
ProductMarket Share (%)
Palo Alto Networks Cortex XSOAR8.9%
Torq4.9%
IBM Resilient2.0%
Other84.2%
Security Orchestration Automation and Response (SOAR)
 

Featured Reviews

Trevor R. - PeerSpot reviewer
Cybersecurity Engineer at a real estate/law firm with 10,001+ employees
Automation has transformed phishing triage and case management for our security team
In terms of increasing alert handling capability for our SecOps staff, Torq's Identic AI is really strong in analysis, and recently, we started using what's called the AI Step, having really great success. Using that one piece of AI, we auto-closed 511 cases in quarter four alone. Torq has changed the day-to-day experience for my security analysts by enhancing their workload management and how they feel about their job, as they can now operate cases more quickly and have a nicer centralized location for information that previously required manual work. Torq's unified platform approach to AI SOC automation and case management has significantly benefited us by integrating the case management platform with the automation, which saves time compared to managing multiple point solutions across our security stack.
Usman Bhatti - PeerSpot reviewer
Senior Officer Security Operations Center at a financial services firm with 10,001+ employees
Simple deployment, scalable, but lacking third-party solution compatibility
Integrating IBM Resilient with other applications can be very difficult and technically challenging. Often, they use the excuse that you are using the latest version of an application, such as an endpoint security system, and they don't have an API or support for it at the moment. There is no automation in the SOAR solution. It's worth noting that many third-party add-on applications needed to be purchased separately to integrate with IBM Resilient. While there were built-in applications available for incident remediation, the selection was limited. Additionally, integrating third-party applications was often a difficult and time-consuming process due to the technical complexity involved.
CC
Enterprise Security Architect V at FirstEnergy
Customization supports seamless workflow while data influx challenges response time
What I appreciate most about Palo Alto Networks Cortex XSOAR is that it is very open, even more so than Anomali. I can create various custom automations and custom fields. There is significant customization ability in this platform. If I already have an established process, I do not have to change my process to fit into the tool. I can modify the tool to fit into my process, which makes things considerably easier. All of our alerts from different tools come into this central place as we have multiple SIEMs. We have items coming from Anomali and other platforms that are not SIEM tools. This serves as our central location where our SOC analysts can work and determine if incident response is needed. The platform provides data enrichment capabilities, offering information upfront so analysts do not have to search for it. They can access details such as username, phone number, email address, and workplace information. For malware files, they can retrieve details from VirusTotal, including file names and environment presence. We have built substantial automation around these features, which also helps us track case metrics, investigation time, and threat mitigation duration.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Using that one piece of AI, we auto-closed 511 cases in quarter four alone."
"As an analyst, it has demonstrated potential to reduce workforce requirements and time needed for related activities."
"Stability-wise, I rate the solution a ten out of ten...Scalability-wise, I rate the solution a ten out of ten."
"The most valuable features of IBM Resilient are its flexibility and customization options for incident response."
"The solution is simple to use and to integrate with IBM QRadar."
"The solution is easy to use."
"The initial setup of IBM Resilient is not that complex since my company already has a support license that we use internally. In general, the product's deployment phase is not that complex."
"The UBA, User Behavior Analytics, is very good."
"Its flexibility is the most valuable."
"The most valuable thing about it is how easy it is to navigate the user interface."
"I chose Cortex XSOAR because the client also has Palo Alto firewalls. I can incorporate the data from the Palo Alto firewalls into Cortex and send it into the same data lake to manipulate that data. It lets me manage and monitor the data in one place."
"It was easy to integrate Cortex with existing infrastructure and other tech tools."
"Palo Alto is easy to use."
"It is a scalable solution. I would rate scalability a ten out of ten."
"Palo Alto Networks Cortex XSOAR is a good product with enhanced and efficient playbooks, as demonstrated during our use case simulations."
"The Palo Alto ecosystem has a marketplace offering integration with Sentinel or other products."
"I would rate the stability of Cortex XSOAR as nine out of ten."
"The product can automate security tasks."
 

Cons

"Regarding stability, I have noticed some lagging, crashing, and downtime, which is one of my largest gripes."
"It was able to capture data but was unable to differentiate between the agent hostname we are using and the hostname that resides on the back end of the Internet."
"IBM Resilient could integrate better with my tools."
"It is not very straightforward to set up custom integrations, especially with services like Azure. You need an additional server for integration."
"The ability to analyze incidents needs to be improved in the solution."
"The initial setup is complex."
"The integration could be improved so that it is easy to integrate with other solutions."
"One thing to improve is how it handles data formats, which currently might require scripting for conversion to CSV before uploading."
"This product could be improved with better customization. This product isn't the best on the market like QRadar, but it's actually a good solution. However, some competitors' solutions contain more integration, support, automation, or flexibility."
"The implementation could be a bit simpler."
"Creating complex playbooks using coding languages, such as Python, could be easier."
"Its dashboard features need improvement."
"The price of the solution could be lower."
"I would love to see more flexibility on what we can display and design on the dashboards."
"The product can be tailored for each deployment to respond to specific customer needs, and this complexity may be seen as a downside."
"There is room for improvement in terms of the pricing model."
"The solution's correlation rules and playbooks should be improved."
"The solution should be made a bit cheaper."
 

Pricing and Cost Advice

Information not available
"Pricing for the solution is good, in my opinion."
"I feel it is an expensive product when my company pays annually for renewal, support, and follow-up."
"I would rate the tool’s pricing a three out of ten. The tool’s pricing is on a yearly basis."
"The cost of the product is quite high."
"The licensing cost for IBM Resilient is not too expensive, but it's not affordable, so it's moderately expensive. Regarding price, I'm rating the solution seven out of ten. The company pays for the license yearly, based on the number of users. Apart from the cost of the license you need to pay for each user, you also need to spend an initial investment for the base platform. You also have to pay for IBM Resilient support."
"It is very expensive."
"We could create unlimited users using the license we had purchased."
"There is a license you need to pay for in order to use this product."
"There is a perception that it is priced very high compared to other solutions."
"From the cost perspective, I have heard that its price is a bit high as compared to other similar products."
"The solution's cost is reasonable."
"It's cheaper compared to its competitors."
"The price of Palo Alto Networks Cortex XSOAR is expensive."
"The price of Palo Alto Networks Cortex XSOAR is comparable to other solutions in the market."
"Palo Alto offers significant discounts to customers who purchase the products repeatedly."
"The solution is expensive."
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Top Industries

By visitors reading reviews
Financial Services Firm
15%
Computer Software Company
9%
Manufacturing Company
7%
Healthcare Company
7%
Financial Services Firm
35%
Government
7%
Computer Software Company
6%
Comms Service Provider
6%
Financial Services Firm
13%
Computer Software Company
11%
Manufacturing Company
8%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise2
Large Enterprise7
By reviewers
Company SizeCount
Small Business19
Midsize Enterprise8
Large Enterprise25
 

Questions from the Community

What needs improvement with Torq?
From our research and testing with the tool, we determined there need to be modifications and changes to train the LL...
What is your primary use case for Torq?
I used Torq for conducting one of the proof of evaluations for a vendor we are connected with. I am currently working...
What advice do you have for others considering Torq?
One of our members uses AWS, and we receive their feed. This involves triaging AWS-related logs. While I do not have ...
What do you like most about IBM Resilient?
It is a stable solution...It is a scalable solution.
What is your experience regarding pricing and costs for IBM Resilient?
I am not the one in charge of pricing, so I am not sure about the costs.
What needs improvement with IBM Resilient?
Integration with some devices, including Cisco PowerPower and certain antivirus products, has limitations.
What is your experience regarding pricing and costs for Palo Alto Networks Cortex XSOAR?
Comparing pricing to Micro Focus, they were offering bundles, making it free with their SIEM. For customers, it is ze...
What needs improvement with Palo Alto Networks Cortex XSOAR?
To improve the solution, it needs to have complete features that are low-code, no-code, and should be plug-and-play. ...
 

Also Known As

No data available
No data available
Demisto Enterprise, Cortex XSOAR, Demisto
 

Overview

 

Sample Customers

Information Not Available
Golden Living, Health Equity, USA Funds
Cellcom Israel, Blue Cross and Blue Shield of Kansas City, esri, Cylance, Flatiron Health, Veeva, ADT Cybersecurity
Find out what your peers are saying about IBM Resilient vs. Palo Alto Networks Cortex XSOAR and other solutions. Updated: December 2025.
880,435 professionals have used our research since 2012.