Try our new research platform with insights from 80,000+ expert users

Palo Alto Networks Cortex XSOAR vs Tines comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 5, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Palo Alto Networks Cortex X...
Ranking in Security Orchestration Automation and Response (SOAR)
2nd
Average Rating
8.4
Reviews Sentiment
6.8
Number of Reviews
48
Ranking in other categories
SOC as a Service (2nd)
Tines
Ranking in Security Orchestration Automation and Response (SOAR)
10th
Average Rating
9.0
Reviews Sentiment
7.6
Number of Reviews
4
Ranking in other categories
Threat Intelligence Platforms (TIP) (17th), AI-Powered Security Automation (1st)
 

Mindshare comparison

As of October 2025, in the Security Orchestration Automation and Response (SOAR) category, the mindshare of Palo Alto Networks Cortex XSOAR is 9.6%, down from 11.7% compared to the previous year. The mindshare of Tines is 7.3%, up from 4.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Security Orchestration Automation and Response (SOAR) Market Share Distribution
ProductMarket Share (%)
Palo Alto Networks Cortex XSOAR9.6%
Tines7.3%
Other83.1%
Security Orchestration Automation and Response (SOAR)
 

Featured Reviews

DayaramGoyal - PeerSpot reviewer
Offers automation but requires enhancements for intuitive configuration
Palo Alto Networks Cortex XSOAR is a good product with enhanced and efficient playbooks, as demonstrated during our use case simulations. We have implemented automation features, such as automated responses to email threats and automatic configuration of target devices for blocking specific IPs. The analytics feature in Palo Alto Networks Cortex XSOAR is impressive. The solution is quite exhaustive regarding integrations, with many pre-integrations available, especially for market-leading products. There might be challenges with make-in-India products, as they tend not to build the necessary connectors. This depends on whether you are selling to enterprises or other customers. For government customers, you might encounter many Indian products, such as firewalls, which could pose integration challenges unless you have open APIs. However, for market-leading products, there are ready-made integrations available.
VikramSingh8 - PeerSpot reviewer
Automation simplifies workflows with no code and excellent support
Reporting and dashboards could be more advanced for deeper analysis. Tines has its own dashboard, which displays information like how many stories have been created and how many automations have taken place. However, the reporting and dashboard are not advanced; they are quite basic, with fewer customizable options. The look and feel of the dashboard could be enhanced. Another area for improvement is in terms of documentation, as every tool and company has its own knowledge base.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"I have no complaints about Cortex's stability."
"For organizations that are stable with their security operations, like those with around 50 members in their security team running full-phased operations 24/7, Cortex is necessary."
"The most valuable feature is its capability to automate responses and collect information for any security event before you even delve into the details. It's a vast product with an active roadmap, so I'm satisfied with it for now. It's very efficient at data collection and correlation."
"The repository of playbooks and the integration between Palo Alto and IBM QRadar are some useful features"
"The most valuable features are the orchestration because of the way in which it coordinates the loss from all the devices and it provides us with a high-level overview of the critical log information."
"I am satisfied with the product overall."
"The solution provides threat intelligence with EDR."
"It’s easy to install."
"The tool was vendor-neutral."
"The best advantage is the no-code automation, excellent customer support services, and ease of integration with other tools."
"One of the most valuable features is that it’s a low-code solution."
"The best thing is that it's no code, so it doesn't require coding knowledge."
 

Cons

"They should provide integration with machine learning platforms."
"XSOAR could have more integration options."
"It was expensive, making it essential for the customer to evaluate whether ROI is coming from the business model, as they are also acting as a SOC provider."
"The solution requires DV but does not support open-source DV elastic searches."
"Palo Alto Networks Cortex XSOAR could improve the look, feel, and management of the cloud console. Additionally, the user could be more easily integrated."
"There should be an on-premise version available for customers to have different choices."
"Implementing this solution requires a lot of involvement from the vendor and it should be made easier for the partners."
"I think they should increase their collaboration base."
"They started implementing some AI, and their AI is isolated."
"Maybe Tines can add more features and demonstrations, like videos on how to use the features within the tool."
"Reporting and dashboards could be more advanced for deeper analysis."
"Tines was a little bit more expensive than Torq."
 

Pricing and Cost Advice

"The solution's cost is reasonable."
"My company did not make any payments towards the licensing costs attached to the product since we were only using its pilot version."
"There is a perception that it is priced very high compared to other solutions."
"Palo Alto offers significant discounts to customers who purchase the products repeatedly."
"The solution is a bit on the expensive side."
"The price of Palo Alto Networks Cortex XSOAR could be reduced. We are always looking for a discount. There is an annual license needed to use this solution."
"When I first looked at Demisto, it had a price tag of $250,000 but when we finally purchased it, it was $345,000."
"The price of Palo Alto Networks Cortex XSOAR is expensive."
Information not available
report
Use our free recommendation engine to learn which Security Orchestration Automation and Response (SOAR) solutions are best for your needs.
872,706 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
14%
Computer Software Company
11%
Manufacturing Company
9%
Government
6%
Financial Services Firm
13%
Computer Software Company
9%
Manufacturing Company
8%
Healthcare Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business19
Midsize Enterprise8
Large Enterprise24
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Palo Alto Networks Cortex XSOAR?
Comparing pricing to Micro Focus, they were offering bundles, making it free with their SIEM. For customers, it is zero versus $20 million, which is why they have to make a decision.
What needs improvement with Palo Alto Networks Cortex XSOAR?
To improve the solution, it needs to have complete features that are low-code, no-code, and should be plug-and-play. We need to see improvements in that area to facilitate cyber analysts.
What needs improvement with Tines?
Reporting and dashboards could be more advanced for deeper analysis. Tines has its own dashboard, which displays information like how many stories have been created and how many automations have ta...
What is your primary use case for Tines?
I am Vikram Singh, I work for top service based multinational brand and I am responsible for delivering Tines services. Essentially, I am working on it, and I am leading one of the source services ...
What advice do you have for others considering Tines?
When you start working with Tines, ensure you pursue the Tines certifications. They offer these free certifications when they become your partner. Overall, I would rate Tines a nine out of ten.
 

Also Known As

Demisto Enterprise, Cortex XSOAR, Demisto
No data available
 

Overview

 

Sample Customers

Cellcom Israel, Blue Cross and Blue Shield of Kansas City, esri, Cylance, Flatiron Health, Veeva, ADT Cybersecurity
Information Not Available
Find out what your peers are saying about Palo Alto Networks Cortex XSOAR vs. Tines and other solutions. Updated: September 2025.
872,706 professionals have used our research since 2012.