Oracle CX Sales vs SugarCRM Platform comparison

Oracle and SugarCRM are both solutions in the CRM category. Oracle is ranked #14 with an average rating of 8.6, while SugarCRM is ranked #24 with an average rating of 8.5. Oracle holds a 1.1% mindshare in CRM, compared to SugarCRM’s 0.7% mindshare. Additionally, 87% of Oracle users are willing to recommend the solution, compared to 50% of SugarCRM users who would recommend it.

Oracle CX Sales

Read 15 Oracle CX Sales reviews

1,161 Views
1,103 Comparison Views

87% willing to recommend

SugarCRM Platform

Read 12 SugarCRM Platform reviews

766 Views
613 Comparison Views

50% willing to recommend

Oracle CX Sales

SugarCRM Platform

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 19, 2024

SugarCRM Platform and Oracle CX Sales compete in the CRM space. SugarCRM is favored for its affordability and customer support, while Oracle CX Sales differentiates itself with a comprehensive feature set and advanced capabilities.

Features: SugarCRM Platform emphasizes customization with flexible solutions that allow businesses to tailor fields, layouts, and dashboards. It offers user-friendly interfaces and seamless integration with software that has open APIs. Oracle CX Sales provides advanced analytics and automation with tools that cater to sales management, data-driven decision-making, and industry-specific requirements. It offers Incentive Compensation Management and integrates marketing, lead generation, and post-sales processes.

Room for Improvement: SugarCRM could improve its scalability and enhance its out-of-the-box analytics features. It may also benefit from a more robust mobile capability for wider accessibility. Oracle CX Sales could streamline its deployment process, improve integration with visual builders, and offer more intuitive customization features for non-technical users.

Ease of Deployment and Customer Service: SugarCRM Platform offers a straightforward deployment model with extensive support services, ensuring a smoother implementation process. Oracle CX Sales provides a more complex deployment with scalable options and robust customer service but often requires more resources for successful integration and setup.

Pricing and ROI: SugarCRM Platform has a competitive pricing structure with lower initial setup costs, appealing to small to medium-sized businesses seeking valuable long-term ROI. Oracle CX Sales, despite higher initial expenses, delivers substantial ROI through its enhanced features and effectiveness in improving sales metrics.

To learn more, read our detailed Oracle CX Sales vs. SugarCRM Platform Report (Updated: September 2025).

Buyer's Guide

Oracle CX Sales vs. SugarCRM Platform

September 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Oracle CX Sales

Ranking in CRM

14th

Ranking in Sales Force Automation

5th

Average Rating

7.8

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Opportunity Management (7th)

SugarCRM Platform

Ranking in CRM

24th

Ranking in Sales Force Automation

6th

Average Rating

7.0

Reviews Sentiment

6.4

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (8th), Marketing Automation (9th)

Mindshare comparison

As of October 2025, in the CRM category, the mindshare of Oracle CX Sales is 1.1%, down from 3.0% compared to the previous year. The mindshare of SugarCRM Platform is 0.7%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM Market Share Distribution
Product	Market Share (%)
Oracle CX Sales	1.1%
SugarCRM Platform	0.7%
Other	98.2%

CRM

Featured Reviews

Uday Kiran B

Senior Analyst at Capgemini

Offers the capability to customize it the way I want, create my own CRM, and create a new closed integration with everything

The best thing is we can customize it. For example, there are some standard procedures in CRM, the opportunity that is standard. Other than that, we can create customized software on a business-to-business basis. So, if I don't want to follow any standard upgrade of CRM, I can customize it the way I want, create my own CRM, and create a new closed integration with everything. I can make my own CRM. The analytics in Oracle CX Sales are good. We can use ODA (Oracle Digital Assistant) to track data. There are some out-of-the-box reports for things like currency exchange data or product lists. These features are there by default. If you need to create new custom reports, it's possible to do so. They've been lagging behind the visual builder recently, but the product has improved.

Read full review

Styliana Araouzou

Senior Operations Analyst at Etoro

Customizable, easy to configure, and reliable

My company is considered a customer and an end-user. I'm not sure which version of the solution we're using right now. It's a company that offers lots of user manuals and you can find most of your stuff there before starting development. I'd advise potential new users to go through everything. I would rate the solution an eight out of ten. By default, it comes with a really good model where you can start working with it without having a lot of developers in your team. It's a system that includes everything related to the client and you can see everything under one screen without having a different product or system. It's been great, for the most part.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It covers sales very well."

"Oracle CX Sales is workflow-driven, aligning with best practices in our sales process."

"Account management is a very good feature. It is conceptualized very well, and we can look at all the projects under one account. The data for those accounts remain there throughout."

"The integration with other systems is easy."

"The lead and opportunity management features are valuable."

"It is stable and scalable, and their support has been very responsive."

"The solution integrates well."

"In my experience, the most valuable feature of Oracle CX Sales varies depending on the vertical of the business you're in. Oracle offers industry-specific products tailored to different sectors. However, the sales cycles and methods remain largely consistent across the board."

More Oracle CX Sales pros

"The most valuable feature is relation capability, which allows us to relay customers with invoice orders."

"It has sales email campaigns, plus integration with Active Directory."

"The most valuable features of Sugar Enterprise are the exports of graphics, statuses, complaints, and tasks."

"It works well with Jira. You can customize it to fit your needs."

"The most valuable aspect of this solution is its low cost."

"The most valuable features of the SugarCRM platform include its flexibility in customizing fields, layouts, and dashboards."

Cons

"Support is very poor."

"The address fields can be limiting on a global scale, with issues like long addresses and different styles for pin codes."

"It gives multiple entries for the same data because if you enter it once, it has to populate all other fields that are relevant."

"They've been lacking in creating customization from scratch and in sales."

"Improvements for Oracle CX Sales include enhancing the user interface (UI) to meet modern standards. Many clients prefer a more optimized UI over the classic one. The market is moving towards better UI and UX design coupled with functionalities. Oracle has a tool called VBCS that can help improve the UI. With VBCS, the look and feel of the application can be completely transformed. For example, Oracle CX Sales has been implemented for Ferrari, a top automotive industry player."

"We have had some issues with integration between our old database and the Oracle CX Sales Cloud, but it has been working well for the time being."

"You can get disconnected if you do not have a strong, reliable internet connection."

"The tool must allow developers to check logs."

More Oracle CX Sales cons

"I would like to see more integration on a mobile platform in the next release."

"Sugar Enterprise could improve by removing bugs and glitches. For example, a comment was made but in the comment section, it was never displayed. However, the problems we faced might not be the fault of the solution."

"While it is already user-friendly, a slight enhancement in UI design, especially in terms of color combinations, could make the platform more visually appealing and comfortable to use."

"In the next release, I would like to see personalization of information about customers or specific businesses or opportunities."

"It lacks customization, and this is the main reason that we are switching to a different solution."

"I would appreciate it if SugarCRM could support us in on-premise implementation."

"You cannot include all your entities under one instance at the moment."

Pricing and Cost Advice

"It's expensive, but worth the money."

"The solution is reasonably priced compared to other tools."

"The product is pricey."

"The price is reasonable."

"The product pricing is reasonable compared to other solutions in the market."

"It's more costly, and I would give it a two on a scale from one to five with one being expensive and five being competitive pricing."

"Pricing is based on licensing. They offer three different levels: basic, advanced, and enterprise. While I haven't checked the pricing recently, they often provide good discounts on the product."

"Licensing fees are paid on a yearly basis."

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Top Industries

By visitors reading reviews

Manufacturing Company

16%

Computer Software Company

12%

Financial Services Firm

University

Engineering Company

19%

Computer Software Company

10%

Manufacturing Company

Retailer

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	1
Midsize Enterprise	2
Large Enterprise	12

By reviewers
Company Size	Count
Small Business	9
Midsize Enterprise	2
Large Enterprise	3

Questions from the Community

What do you like most about Oracle CX Sales?

The integration with other systems is easy.

See all answers

What is your experience regarding pricing and costs for Oracle CX Sales?

Pricing is based on licensing. They offer three different levels: basic, advanced, and enterprise. While I haven't checked the pricing recently, they often provide good discounts on the product.

See all answers

What needs improvement with Oracle CX Sales?

The address fields can be limiting on a global scale, with issues like long addresses and different styles for pin codes. Customization of field length and width to accommodate geographical require...

See all answers

What do you like most about Sugar Enterprise?

The most valuable features of the SugarCRM platform include its flexibility in customizing fields, layouts, and dashboards.

See all answers

What is your experience regarding pricing and costs for Sugar Enterprise?

All are almost the same pricing. Maybe the cheapest is Salesforce, I believe.

See all answers

What needs improvement with Sugar Enterprise?

The only challenge was that we implemented it in our on-premise data center instead of using it in the cloud. That was a little bit of a challenge. But it was overcome with the help of SugarCRM com...

See all answers

Comparisons

Salesforce Sales Cloud vs Oracle CX Sales

Compared 29% of the time

Microsoft Dynamics CRM vs Oracle CX Sales

Compared 26% of the time

Siebel CRM vs Oracle CX Sales

Compared 19% of the time

Sales Creatio vs Oracle CX Sales

Compared 10% of the time

Oracle Fusion Service vs Oracle CX Sales

Compared 10% of the time

More Oracle CX Sales Competitors

Oracle CRM vs SugarCRM Platform

Compared 50% of the time

Zoho CRM vs SugarCRM Platform

Compared 50% of the time

More SugarCRM Platform Competitors

Product Reports

Buyer's Guide

Oracle CX Sales

September 2025

Download Oracle CX Sales product report

Buyer's Guide

SugarCRM Platform

September 2025

Download SugarCRM Platform product report

Also Known As

Oracle Sales Cloud

No data available

Overview

Oracle Sales Cloud is a sales enablement, sales intelligence, and sales performance management hybrid platform. It combines sales automation and intelligence, SPM (including compensation plans), partner relationship management, and sales collaboration tools. Features include: lead and opportunity management, prospecting, customer data enrichment, territory and quota balancing, goal alignment, compensation plan modeling, account management, partner selling programs, social collaboration, and sales education/knowledge management.

The key elements of Oracle Sales Cloud's SFA solution are vast. They include: • Core foundational sales force automation tools such as account, opportunity and lead management and productivity tools • A comprehensive partner relationship management offering to manage channel sales and partner management • Extensive sales performance management encompassing the science of managing territories, quota management and sales incentive compensation • Advanced analytics consisting of pre-built analytic reports, data visualization and adaptive intelligence • A customer data management system to ensure clean, consolidated and complete customer information. With rich functional capabilities and a comprehensive feature set, Oracles Sales Cloud provides a more modern approach to sales execution.

Oracle

SugarCRM is a versatile CRM solution that facilitates communication and organization within a company. Its primary use case includes call and comment logging, account relation, customer detail storage, verification handling, transaction tracking, marketing material management, and payment transaction handling. The most valuable functionalities include customizable exports of graphics, statuses, complaints, and tasks, as well as its scalability, stability, and low cost. It integrates well with Jira and can be easily configured. The platform improves efficiency, productivity, collaboration, communication, and coordination within organizations, while also providing valuable insights and data analytics for informed decision-making.

SugarCRM

Sample Customers

Batesville, PROMATIS software GmbH, Grupo Arcor, Australian Finance Group Ltd., King Lai Hygienic Materials Co. Ltd., Nico International, Bausch & Lomb India Pvt. Ltd., Acorn Paper Products Company, Beijing East United Grid Technology Co. Ltd., Namu Tech Co. Ltd.

Redglaze Group, TengoInternet, Hilco, Bancvue, Vet Adivsor

Buyer's Guide

Oracle CX Sales vs. SugarCRM Platform

September 2025

Free Report: Oracle CX Sales vs. SugarCRM Platform

Find out what your peers are saying about Oracle CX Sales vs. SugarCRM Platform and other solutions. Updated: September 2025.

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