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Oracle CRM vs Oracle CX Sales vs Salesforce Sales Cloud comparison

Oracle CRM and Oracle CX Sales are both solutions in the CRM category. Oracle CRM is ranked #8 with an average rating of 7.6, while Oracle CX Sales is ranked #14 with an average rating of 8.6. Oracle CRM holds a 1.4% mindshare in CRM, compared to Oracle CX Sales’s 1.1% mindshare. Additionally, 90% of Oracle CRM users are willing to recommend the solution, compared to 87% of Oracle CX Sales users who would recommend it.
Oracle CRM
Read 40 Oracle CRM reviews
  • 1,649 Views
  • 1,435 Comparison Views
90% willing to recommend
Oracle CX Sales
Read 15 Oracle CX Sales reviews
  • 1,238 Views
  • 1,176 Comparison Views
87% willing to recommend
Salesforce Sales Cloud
Read 117 Salesforce Sales Cloud reviews
  • 5,296 Views
  • 3,919 Comparison Views
94% willing to recommend
 

Comparison Buyer's Guide

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Executive Summary
We performed a comparison between Oracle CRM, Oracle CX Sales, and Salesforce Sales Cloud based on real PeerSpot user reviews.

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August 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Mindshare comparison

As of September 2025, in the CRM category, the mindshare of Oracle CRM is 1.4%, down from 3.3% compared to the previous year. The mindshare of Oracle CX Sales is 1.1%, down from 3.0% compared to the previous year. The mindshare of Salesforce Sales Cloud is 3.7%, down from 10.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
CRM Market Share Distribution
ProductMarket Share (%)
Salesforce Sales Cloud3.7%
Oracle CRM1.4%
Oracle CX Sales1.1%
Other93.8%
CRM
 

Featured Reviews

Erick Kathurima - PeerSpot reviewer
Seamless integration supports comprehensive customer management
I use Oracle CRM for sales purposes The solution serves end-to-end customer relationship management which includes sales cloud, e-commerce cloud, and marketing cloud. This includes reporting and advanced analytics capabilities. The AI feature needs improvement. The technical support also has…
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Uday Kiran B - PeerSpot reviewer
Offers the capability to customize it the way I want, create my own CRM, and create a new closed integration with everything
The best thing is we can customize it. For example, there are some standard procedures in CRM, the opportunity that is standard. Other than that, we can create customized software on a business-to-business basis. So, if I don't want to follow any standard upgrade of CRM, I can customize it the way I want, create my own CRM, and create a new closed integration with everything. I can make my own CRM. The analytics in Oracle CX Sales are good. We can use ODA (Oracle Digital Assistant) to track data. There are some out-of-the-box reports for things like currency exchange data or product lists. These features are there by default. If you need to create new custom reports, it's possible to do so. They've been lagging behind the visual builder recently, but the product has improved.
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Kamal Deep - PeerSpot reviewer
Experience exceptional project enhancements and seamless automation integration
Salesforce Sales Cloud itself is a wonderful solution, and there are two different versions: Lightning and classic. The Lightning version is a new generation version compatible with any mobile device, whether it's a phone, iPad, or any size of screen. The reporting and analytics functionalities, especially with the Einstein feature, are wonderful because it allows for analysis of data regarding your opportunity pipeline, giving insight into how long it will take to close deals. This gives a great understanding of running different levels of campaigns and defining smart workflows, where if one task is done, the other task can automatically get created and assigned to different team members. This flexibility is a key benefit of Salesforce Sales Cloud. Lead management is a great feature in Salesforce Sales Cloud because if you go for enterprise and above licenses, you can define different record types. For example, if one company is into two different businesses such as real estate and car reselling, both being opposite, this can be defined in Salesforce Sales Cloud, allowing for different workflows, fields, and mechanisms that do not affect each other's operations. The predictive insight feature known as forecasting is a very old feature of Salesforce Sales Cloud, giving predictions based on your pipeline and previous opportunity closings. The new Einstein analytics feature is more advanced and is enabled with AI, providing better forecasting based on your current pipeline. Salesforce Sales Cloud is working smartly with AI to help close more deals based on opportunity stages, trends, and industries, advising on the steps to take next. Lead generation is the most important thing because every sale starts from the lead. At the lead level, different stages and resources can be defined. You can capture leads from various resources, with Salesforce Sales Cloud offering a web-to-lead feature and integrations with LinkedIn to fetch data. Once a lead is qualified and converted into opportunities, there are stages with percentages, and workflows can help in easily closing deals.
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable feature of Oracle CRM is the organization it provides."
"Oracle CRM is very, very stable, one of the most stable products I've used in my career, and doesn't require much maintenance."
"During the demos, Oracle CRM's natural language search feature stood out to me. It departs from the traditional menu-based options, making searches more intuitive. Another significant feature is their Common Data Platform. Including an accounting package as part of the full platform was also appealing."
"The most valuable feature is the ability to automatically enrich deals by connecting to APIs. This allows me to gather additional information about companies, number of employees, and data from the previous year. Having this information helps me understand the size of the company better and tailor my proposals accordingly."
"Oracle CRM is a versatile solution with many features and functionalities that makes it a suitable solution for many different business use cases."
"Oracle CRM's best feature is its ability to customize as per specific organization's requirements."
"It's very easy to find any customer-related data."
"We are able to take back control of our client sales information and analyze it for the future to improve."
More Oracle CRM pros
"The solution integrates well."
"In my experience, the most valuable feature of Oracle CX Sales varies depending on the vertical of the business you're in. Oracle offers industry-specific products tailored to different sectors. However, the sales cycles and methods remain largely consistent across the board."
"The analytics features in Oracle CX Sales are good."
"Account management is a very good feature. It is conceptualized very well, and we can look at all the projects under one account. The data for those accounts remain there throughout."
"Stability depends on the implementation, but overall, it's quite high."
"the Oracle CX Sales Eloqua module is very useful."
"It is stable and scalable, and their support has been very responsive."
"The lead and opportunity management features are valuable."
More Oracle CX Sales pros
"We can implement checks to ensure proper data entry with validation rules."
"The most beneficial aspect of Salesforce Sales Cloud is my development life cycle will have been shortened."
"Salesforce is a very powerful tool which helps us to build that through tools like Process Builder or Flows, or even write code to achieve these scenarios."
"This is a stable product."
"The most significant features of Salesforce Sales Cloud that boosted our sales productivity are workflow management and integrated commentary. Workflow management allows us to progress from exploration and qualification to closing a sale. The integrated commentary feature lets us open conversation threads around a sale and bring in team members, enhancing collaboration."
"When it comes to the lead management process, we track and evaluate the different stages and the challenges in each stage. It's so that the entire team has visibility of what's going on with each individual lead."
"It is a very good tool. There are a lot of interesting features. It is one of the best solutions."
"Salesforce Sales Cloud is very reliable and provides good stability and security."
More Salesforce Sales Cloud pros
 

Cons

"Though Oracle CRM's support has a good reaction time, it needs to be better."
"Their support could be faster. Like any other solution provider, in some cases, it takes time to get their response, and sometimes, they do not fix the issue in the first round. Therefore, we have to go through another round."
"An improvement would be to lower the price of the license."
"The configuration requires a lot of technical intervention."
"Oracle CRM should improve in terms of AI capabilities and user interface design."
"It's not perfect with technical support from Oracle CRM, which is why we have managed services because it's far easier to get our issues addressed than going through tech support."
"The product is complicated to use for new users."
"I think Oracle CRM could improve its user interface and user experience to make it more engaging. Currently, it has a more traditional enterprise look, but I believe it could benefit from more catchy and engaging colours and designs to better engage with users and stakeholders. While the capabilities might be there, the interface may not be very inviting for first-time users."
More Oracle CRM cons
"The interface of Oracle CX Sales could be more user-friendly."
"Improvements for Oracle CX Sales include enhancing the user interface (UI) to meet modern standards. Many clients prefer a more optimized UI over the classic one. The market is moving towards better UI and UX design coupled with functionalities. Oracle has a tool called VBCS that can help improve the UI. With VBCS, the look and feel of the application can be completely transformed. For example, Oracle CX Sales has been implemented for Ferrari, a top automotive industry player."
"They could provide more integrated AI features as part of the platform rather than as a separate offering."
"It gives multiple entries for the same data because if you enter it once, it has to populate all other fields that are relevant."
"You can get disconnected if you do not have a strong, reliable internet connection."
"The tool must allow developers to check logs."
"Support is very poor."
"We have had some issues with integration between our old database and the Oracle CX Sales Cloud, but it has been working well for the time being."
More Oracle CX Sales cons
"Salesforce Sales Cloud could improve by allowing some customization of the processes with coding to avoid the problem of memory. When we use only flows in the process, which can become large flows, they are more complicated to debug and also for maintenance. It's better to invoke some Apex classes to make the process better."
"Salesforce Sales Cloud overall is too complex. There is too much functionality, it's hard for the user, at the beginning. It takes a lot of time to update the information."
"It might be easier if there were better integration with other sales systems or clouds that are not powered by Salesforce. For example, when we work with partners, such as Amazon or any other major tech company, sometimes we collaborate to develop a sales lead."
"They should also include ATP and CTP functionality."
"The scalability could improve by a small amount."
"I don't like the way parent-child relationships work in transactions between records in Salesforce Sales Cloud. NetSuite is a little bit more user-friendly in that sense. Salesforce Sales Cloud requires that you build everything from scratch. I don't like that. It leaves a lot of thinking and solutions to the consultants and the process is more prone to errors."
"Sales Cloud could be improved with more training. In general, the training is very good, but you have to really seek out some good options in order to upskill yourself. Another thing, which could also be a benefit, is that Sales is very customizable. If you move from one organization to another, you can see your Salesforce as before, but their Sales Cloud may look completely different from what you're used to. It's not like Microsoft Excel or Trello, where the layout and all the functions are the same. Because it's so customizable, I feel like there is a bit of a learning curve when you inherit another Sales Cloud instance. To be honest, I think that's the beauty of Salesforce because you can customize it so much to fit your needs as a company. It follows your processes and use cases in order for you to get the most out of the system itself."
"CI/CD is the biggest room for improvement. Deployment between environments and configuration."
More Salesforce Sales Cloud cons
 

Pricing and Cost Advice

"The tool's pricing involves a monthly subscription fee based on the number of users. I believe it's around $20 per user initially, and then an additional five dollars per user if more users are added."
"Shifting from traditional licensing and monthly maintenance fees to a subscription-based, pay-as-you-use model offers several advantages. This approach only charges me for my transactions, aligning costs with business performance. As my company grows, the software provider's revenue grows proportionally to the increased usage. The cost and suitability of Oracle CRM depend on factors like location, industry, and compliance needs. It may be more common for US companies to use Oracle CRM and European ones to use SAP."
"There is a license required to use this solution. The price is reasonable for a CRM."
"The product’s pricing is very high."
"There are licenses needed to use this solution and they are managed by our product team."
"Oracle is very expensive, but you have to pay to get this kind of scalability and database flexibility."
"In my region, the tool is expensive. There are no additional costs in addition to the standard licensing fees of the tool."
"The pricing for licensing is pretty expensive. If you need one particular feature it becomes expensive to have to continue paying for it."
More Oracle CRM pricing and cost advice
"Pricing is based on licensing. They offer three different levels: basic, advanced, and enterprise. While I haven't checked the pricing recently, they often provide good discounts on the product."
"It's more costly, and I would give it a two on a scale from one to five with one being expensive and five being competitive pricing."
"The product pricing is reasonable compared to other solutions in the market."
"The product is pricey."
"The solution is reasonably priced compared to other tools."
"It's expensive, but worth the money."
"The price is reasonable."
"The price of the Salesforce Sales Cloud is expensive. We pay monthly for the solution but we are billed quarterly."
"The main thing is it is costly. Salesforce it is not cheap, it's costly. Some of our customers say it is a costly solution. So, we have lost some sale opportunities regarding the high price. This is the main thing that we are facing. It is sales per user and the user price is about $150 per month, per user for the Enterprise Edition. The other edition is less than this, but it is costly. A company that has 70 or 80 users would pay more than $8,000 USD yearly because it is cloud based."
"There is a license required to use this solution and the price is expensive. It could be reduced."
"Its license is expensive. It is probably a lot more than smaller solutions. It is around £500 a month, but I don't know how many licenses we have."
"I have found Salesforce Sales Cloud to be expensive. However, it is the number one CRM solution in the world. It is worth the money."
"It's expensive, storage being the most costly aspect."
"We must pay for the licenses."
"The main issue is the price. Because it's SaaS, you will have to pay on a monthly or yearly basis."
More Salesforce Sales Cloud pricing and cost advice
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Top Industries

By visitors reading reviews
University
13%
Financial Services Firm
10%
Computer Software Company
9%
Educational Organization
9%
Manufacturing Company
17%
Computer Software Company
12%
Financial Services Firm
11%
University
7%
Computer Software Company
11%
Financial Services Firm
9%
Manufacturing Company
9%
University
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business16
Midsize Enterprise2
Large Enterprise22
By reviewers
Company SizeCount
Small Business1
Midsize Enterprise2
Large Enterprise12
By reviewers
Company SizeCount
Small Business54
Midsize Enterprise26
Large Enterprise40
 

Questions from the Community

What do you like most about Oracle CRM?
The most valuable feature is the ability to automatically enrich deals by connecting to APIs. This allows me to gathe...
See all answers
What is your experience regarding pricing and costs for Oracle CRM?
The price of Oracle CRM in Vietnam is high, which is a concern. Clients must buy the license once, and if there are u...
See all answers
What needs improvement with Oracle CRM?
The AI feature needs improvement. The technical support also has room for improvement.
See all answers
What do you like most about Oracle CX Sales?
The integration with other systems is easy.
See all answers
What is your experience regarding pricing and costs for Oracle CX Sales?
Pricing is based on licensing. They offer three different levels: basic, advanced, and enterprise. While I haven't ch...
See all answers
What needs improvement with Oracle CX Sales?
The address fields can be limiting on a global scale, with issues like long addresses and different styles for pin co...
See all answers
What do you like most about Salesforce Sales Cloud?
The features of Sales Cloud most useful for testing and running email campaigns are highly valuable.
See all answers
What needs improvement with Salesforce Sales Cloud?
From a customer perspective, it's a very stable system, and people are used to its functionalities, good and bad. Imp...
See all answers
What is your primary use case for Salesforce Sales Cloud?
For managing two different things, I'm managing some sales pipeline, the pipeline of sales of some products, and also...
See all answers
 

Comparisons

Siebel CRM vs Oracle CRM Logo
Siebel CRM vs Oracle CRM
Compared 32% of the time
SAP CRM vs Oracle CRM Logo
SAP CRM vs Oracle CRM
Compared 26% of the time
Microsoft Dynamics CRM vs Oracle CRM Logo
Microsoft Dynamics CRM vs Oracle CRM
Compared 10% of the time
Oracle Eloqua vs Oracle CRM Logo
Oracle Eloqua vs Oracle CRM
Compared 6% of the time
Salesforce Marketing Cloud vs Oracle CRM Logo
Salesforce Marketing Cloud vs Oracle CRM
Compared 5% of the time
More Oracle CRM Competitors
Microsoft Dynamics CRM vs Oracle CX Sales Logo
Microsoft Dynamics CRM vs Oracle CX Sales
Compared 25% of the time
Siebel CRM vs Oracle CX Sales Logo
Siebel CRM vs Oracle CX Sales
Compared 23% of the time
Sales Creatio vs Oracle CX Sales Logo
Sales Creatio vs Oracle CX Sales
Compared 10% of the time
Oracle Fusion Service vs Oracle CX Sales Logo
Oracle Fusion Service vs Oracle CX Sales
Compared 9% of the time
Sage CRM vs Oracle CX Sales Logo
Sage CRM vs Oracle CX Sales
Compared 6% of the time
More Oracle CX Sales Competitors
Microsoft Dynamics CRM vs Salesforce Sales Cloud Logo
Microsoft Dynamics CRM vs Salesforce Sales Cloud
Compared 21% of the time
SAP CRM vs Salesforce Sales Cloud Logo
SAP CRM vs Salesforce Sales Cloud
Compared 19% of the time
Siebel CRM vs Salesforce Sales Cloud Logo
Siebel CRM vs Salesforce Sales Cloud
Compared 5% of the time
Camunda vs Salesforce Sales Cloud Logo
Camunda vs Salesforce Sales Cloud
Compared 4% of the time
Oracle E-Business Suite vs Salesforce Sales Cloud Logo
Oracle E-Business Suite vs Salesforce Sales Cloud
Compared 3% of the time
More Salesforce Sales Cloud Competitors
 

Product Reports

Buyer's Guide
Oracle CRM
August 2025
Oracle CRM reportDownload Oracle CRM product report
Buyer's Guide
Oracle CX Sales
August 2025
Oracle CX Sales reportDownload Oracle CX Sales product report
Buyer's Guide
Salesforce Sales Cloud
August 2025
Salesforce Sales Cloud reportDownload Salesforce Sales Cloud product report
 

Also Known As

Market2Lead
Oracle Sales Cloud
Sales Cloud, SFDC, Salesforce
 

Overview

On demand CRM with contextual intelligence, adaptive business planning, and analytics. Supports cloud integration with Outlook and mobile devices, as well as sales and marketing applications. Multi-tenancy or single-tenancy options available.

Oracle

Oracle Sales Cloud is a sales enablement, sales intelligence, and sales performance management hybrid platform. It combines sales automation and intelligence, SPM (including compensation plans), partner relationship management, and sales collaboration tools. Features include: lead and opportunity management, prospecting, customer data enrichment, territory and quota balancing, goal alignment, compensation plan modeling, account management, partner selling programs, social collaboration, and sales education/knowledge management.

The key elements of Oracle Sales Cloud's SFA solution are vast. They include: • Core foundational sales force automation tools such as account, opportunity and lead management and productivity tools • A comprehensive partner relationship management offering to manage channel sales and partner management • Extensive sales performance management encompassing the science of managing  territories, quota management and sales incentive compensation • Advanced analytics consisting of pre-built analytic reports, data visualization and  adaptive intelligence • A customer data management system to ensure clean, consolidated and complete  customer information.  With rich functional capabilities and a comprehensive feature set, Oracles Sales Cloud provides a more modern approach to sales execution.

Oracle

Salesforce Sales Cloud is a comprehensive CRM platform designed for efficient lead management, sales forecasting, and customer engagement, offering extensive customization and cloud-based accessibility.

Aimed at enhancing business efficiency, Salesforce Sales Cloud supports core business processes like CRM, lead and opportunity management, sales forecasting, and customer engagement. Its robust integration capabilities allow seamless connectivity with ERP systems and various applications. The platform offers pipeline tracking, process automation, and advanced sales cycle management. Users appreciate its cloud-based accessibility, allowing teams to operate remotely and manage sales operations effectively. However, users highlight concerns about its complexity, cost, and the need for a more intuitive interface.

What features does Salesforce Sales Cloud offer?
  • Customization: Tailor the CRM to meet specific business requirements.
  • Robust Reporting: Comprehensive analytics and data insights.
  • Lead Management: Efficiently manage and convert leads.
  • API Integration: Seamless connectivity with multiple applications.
  • Cloud Accessibility: Work from anywhere with cloud-based access.
What benefits should be evaluated in Salesforce Sales Cloud reviews?
  • Enhanced Productivity: Streamline sales processes with automation.
  • Improved Collaboration: Facilitate team coordination and client engagement.
  • Accurate Forecasting: Make informed decisions with reliable sales forecasts.
  • Flexibility: Accommodate diverse industry needs with ease.
  • Legacy System Integration: Efficiently update and integrate with existing systems.

Salesforce Sales Cloud is widely implemented across industries such as finance, healthcare, and retail, supporting sales teams in tracking and managing sales operations. Its use extends to reporting, collaboration, and enhancing client interactions, allowing companies to tailor Salesforce to meet industry-specific requirements efficiently.

Salesforce
 

Sample Customers

Turk Telekom, yoo Ltd , Mobilitec, Sanipex Group, ec4u expert consulting AG, Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Geodis, Freedom Technology
Batesville, PROMATIS software GmbH, Grupo Arcor, Australian Finance Group Ltd., King Lai Hygienic Materials Co. Ltd., Nico International, Bausch & Lomb India Pvt. Ltd., Acorn Paper Products Company, Beijing East United Grid Technology Co. Ltd., Namu Tech Co. Ltd.
Coca-Cola Enterprises, Kuoni Global Travel Services, Financial Times, Just Eat, Jobsite, H.R. Owen, PlayerLayer, O2, DMGT, Philips, Xtreme.ie, Business Stream, Remote Asset Management, Dialogue Group
Buyer's Guide
CRM
August 2025
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