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Camunda vs Salesforce Sales Cloud comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.8
Camunda enhances financial companies' efficiency and cost-effectiveness with streamlined processes, reusable code, and reduced operational expenses.
Sentiment score
7.2
Salesforce Sales Cloud enhances productivity, efficiency, and management, improving visibility, decision-making, and fundraising for non-profits.
Salesforce Sales Cloud is a fantastic tool but requires disciplined data entry by sales personnel and operations teams to maintain data quality.
 

Customer Service

Sentiment score
6.2
Camunda's customer service is praised for engineer support but has mixed reviews on responsiveness, knowledge center, and pricing.
Sentiment score
7.1
Salesforce Sales Cloud offers varying support quality based on subscription level, with faster responses for premium users and valuable community resources.
AWS provides the best support, followed by Microsoft, and then Google.
They provide better support for the enterprise edition.
Support requires a subscription and when taken, the service is pretty nice.
 

Scalability Issues

Sentiment score
6.9
Camunda provides scalable solutions with technologies like Spring Boot and Kubernetes, though database configuration may present challenges for some users.
Sentiment score
7.8
Salesforce Sales Cloud offers scalable solutions, praised for flexibility and growth but noted for reporting and storage cost limitations.
Camunda offers a high level of scalability, especially when using its SaaS model, which manages and scales implementations automatically.
It allows for easy scaling, especially with ECS service configurations.
Salesforce is highly scalable and operates efficiently.
It scales effortlessly with user growth.
 

Stability Issues

Sentiment score
7.8
Camunda is praised for stability and reliability, with minor integration challenges and occasional bugs, rated 7-10 by users.
Sentiment score
8.2
Salesforce Sales Cloud is highly stable and reliable, with swift issue resolutions and high user satisfaction from regular updates.
There haven't been any significant outages in my experience with Camunda.
Salesforce Sales Cloud is very stable.
I have not experienced any degradation in Salesforce's performance.
 

Room For Improvement

Camunda's platform faces user dissatisfaction due to poor user-friendliness, documentation, performance, and costly licensing, needing significant improvements.
Salesforce Sales Cloud needs better UI, cost, integration, reporting, mobile support, data handling, and automation with improved performance.
More open documentation would be beneficial to understand the deployment process better and facilitate easier setup.
There is an issue where, in some situations, I need to scale up by observing both CPU and memory usage of containers, yet under the current options available at Amazon, this is not possible.
With today's generative AI capabilities like ChatGPT, it should be possible to directly communicate with the software rather than navigating through the entire system manually.
Compared to AWS, it is slower, which could be a hindrance.
 

Setup Cost

Camunda provides cost-effective enterprise licenses, though costs can rise with usage, posing concerns for smaller companies.
Salesforce Sales Cloud is costly but valued for its customization, integration, and efficiency benefits for businesses despite high expenses.
For some services, such as hosting databases, Google is really expensive.
There is a licensing cost for using the SaaS model and Enterprise edition of Camunda.
Without negotiation, costs can become expensive.
 

Valuable Features

Camunda offers flexible, lightweight architecture supporting BPMN, CMMN, and DMN, with user-friendly, non-programmer interfaces and seamless integration.
Salesforce Sales Cloud provides customizable CRM solutions with seamless integration, automation, and advanced analytics for diverse business needs.
ECS also allows for horizontal scalability with thresholds that can be configured for CPU or memory.
Its easy-to-navigate interface aids in delivering clear vision and organization, especially for sales and business management.
The Einstein Analytics and the inbuilt reporting are very useful for keeping track of pipeline movement.
 

Categories and Ranking

Camunda
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
76
Ranking in other categories
Business Process Design (1st), Business Process Management (BPM) (1st), Process Automation (1st)
Salesforce Sales Cloud
Average Rating
8.4
Reviews Sentiment
7.0
Number of Reviews
115
Ranking in other categories
CRM (1st), Opportunity Management (1st), Sales Force Automation (1st), Conversation Intelligence Software (2nd)
 

Mindshare comparison

Camunda and Salesforce Sales Cloud aren’t in the same category and serve different purposes. Camunda is designed for Business Process Design and holds a mindshare of 12.5%, up 10.5% compared to last year.
Salesforce Sales Cloud, on the other hand, focuses on CRM, holds 8.6% mindshare, down 10.5% since last year.
Business Process Design
CRM
 

Featured Reviews

Joscelyn Jean - PeerSpot reviewer
Open-source, easy to define new processes, and easy to transition to new business process definitions
We're trying to put the people from the business to do it. We are using APIs, and we have open APIs to define our APIs and the request-response that each call requires and sends. So, to base the mapping on that, there was nothing to help. I know that with some tools, such as Oracle tools, you can see the input and expected output. With drag and drop, you can take one property from the left and drag it to the right, and it does all the mapping itself, but that's not the case with Camunda. So, for me, this is something that can be improved. If you stick to the basics, it can be pretty easy. If you need to extend, as we did with custom plugins, this is rather hard because the documentation is not that great. Everything is there. It is an open-source tool, and we had access to classes and documentation, but there was no great explanation on how to use them. There were also not many examples. It was pretty hard to go this way, but if you stick with the basic functionality, it is a great and easy tool. Another thing that we struggled with has already been fixed. They now offer a SaaS version of Camunda. We struggled a little bit with how to deploy Camunda in our infrastructure. The way it was designed was that the database can easily become a performance bottleneck. It is something that they could improve. They can provide more examples of how to implement a scalable solution using Camunda.
Richard Mottershead - PeerSpot reviewer
Infinitely customizable, good end-to-end sales and customer management processes but lacks good documentation
Essentially, it's the CRM solution for managing customers and leads. The features that had the most significant impact on our sales efficiency include flexibility, regular updates, and very good end-to-end sales and customer management processes. AI and machine learning are on the agenda for next year. Initially, it will be very silo-based, but eventually, we'll be integrating MIBI data into our solution. Sales Cloud's reporting and analytics capabilities influenced our sales strategy quite a lot. We can build every report as a dashboard, and there are various sorts of things. We are using Tableau as our MIBI analytic solution, which is also owned by Salesforce these days.
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Top Industries

By visitors reading reviews
Financial Services Firm
27%
Computer Software Company
14%
Government
6%
Manufacturing Company
6%
Educational Organization
68%
Computer Software Company
5%
Financial Services Firm
4%
Manufacturing Company
3%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

How does Bonita compare with Camunda Platform?
One of the things we like best about Bonita is that you can create without coding - it is a low-code platform. With Bonita, you can build the entire mechanism using the GUI, it’s that simple. You c...
Which do you prefer - Appian or Camunda Platform?
Appian is fast when building simple to medium solutions. This solution offers simple drag-and-drop functionality with easy plug-and-play options. The initial setup was seamless and very easy to imp...
Which would you choose - Camunda Platform or Apache Airflow?
Camunda Platform allows for visual demonstration and presentation of business process flows. The flexible Java-based option was a big win for us and allows for the integration of microservices very...
What do you like most about Salesforce Sales Cloud?
The features of Sales Cloud most useful for testing and running email campaigns are highly valuable.
What needs improvement with Salesforce Sales Cloud?
With today's generative AI capabilities like ChatGPT ( /products/chatgpt-reviews ), it should be possible to directly communicate with the software rather than navigating through the entire system ...
What is your primary use case for Salesforce Sales Cloud?
I generally use Salesforce Sales Cloud ( /products/salesforce-sales-cloud-reviews ) for our sales process, setting up the entire opportunity lifecycle from lead generation to contract closure. It h...
 

Comparisons

 

Also Known As

Camunda BPM
Sales Cloud, SFDC, Salesforce
 

Interactive Demo

Demo not available
 

Overview

 

Sample Customers

24 Hour Fitness, Accruent, AT&T Inc., Atlassian, CSS Insurance, Deutsche Telekom, Generali, Provinzial NordWest Insurance Services, Swisscom AG, U.S. Department of Veterans Affairs, VHV Group, Zalando
Coca-Cola Enterprises, Kuoni Global Travel Services, Financial Times, Just Eat, Jobsite, H.R. Owen, PlayerLayer, O2, DMGT, Philips, Xtreme.ie, Business Stream, Remote Asset Management, Dialogue Group
Find out what your peers are saying about Camunda, Microsoft, SAP and others in Business Process Design. Updated: May 2025.
852,764 professionals have used our research since 2012.