Oracle Commerce Cloud vs SAP Hybris Commerce comparison

Oracle Commerce Cloud is a unified SaaS solution that helps commerce professionals to innovate quickly, with the ability to deliver connected, personalized experiences and drive customer engagement, sales, and loyalty across channels. Oracle Commerce Cloud includes a rich set of out-of-the-box applications encompassing administration, customer support, and web storefront capabilities. Backed by a set of RESTful APIs, each of the applications allows the integration of Commerce Cloud features into other applications and channels.

Oracle Commerce Cloud Features

Oracle Commerce Cloud has many valuable key features. Some of the most useful ones include:

• Product browsing and discovery
• Advanced product search including guided search
• Promotions and discounts
• Personalized content and offers
• Personalized product recommendations based on advanced AI technologies
• Multiple payment methods including loyalty points and split payments
• Multiple ship-to destinations including buy online and pick up in store
• Sharable wish lists
• User profile management
• Business account management (B2B)
• Account-specific catalogs and pricing (B2B)
• Order approval and spending limits (B2B)
• Scheduled recurring orders (B2B)
• Support for 40+ languages and 60+ currencies

Oracle Commerce Cloud Benefits

There are several benefits to implementing Oracle Commerce Cloud. Some of the biggest advantages the solution offers include:

• Customizable and extensible: Using Oracle Commerce Cloud, storefront designers are able to create page layouts, branding, and content via the drag-and-drop Design Studio in the Oracle Commerce Cloud administration tool to define the shopper experience.

• Custom widgets: The solution offers custom widgets which enable you to extend your shopper experience to include features such as advanced product configuration, and advanced visualization techniques like new payment schemes, augmented reality, third-party content and product reviews, as well as chatbot capabilities.

• Unified administration tool: Oracle Commerce Cloud has a unified administration tool that consolidates all site management features into a single, easy-to-use web-based interface. This tool can help you do things like manage catalogs, pricing, promotions, and media, create A/B tests to determine the most effective content and offers, configure and manage extensions and webhooks to extend your business logic, and much more.

• Commerce Cloud Agent Console: With this tool, customer service representatives can act on behalf of customers. By using the agent console, service representatives can create, search for, and update orders. In addition, they can complete orders started in other channels, cancel orders, and manage returns and exchanges easily.

• Extensibility, integration, and headless architectures: Oracle Commerce Cloud was designed to be flexible, extensible, and easy to integrate at every level of the technology stack.

• API-first platform: Every single feature in Oracle Commerce Cloud is available through the API — from all the features in the storefront, to site creation and management, to customer service capabilities like order and account management. By using Oracle Commerce Cloud APIs, you can incorporate storefront, administration, and customer service functionalities into any channel or application.

• Server-side extensions: Users can extend Oracle Commerce Cloud business logic by creating business functions and REST endpoints. Moreover, extensions can be written in JavaScript using the industry-standard Node.js platform and can be uploaded to Oracle Commerce Cloud to run in a secure, managed PCI-compliant environment.

SAP Hybris Commerce is a powerful and scalable ecommerce solution that enables organizations to deliver a seamless, comprehensive, and omnichannel experience to their customers by providing advanced order management, product content management, customer experience management, and much more. The SAP Hybris Commerce solution is ideal for B2B, B2C, and B2B2C business models.

SAP Hybris Commerce Features

SAP Hybris Commerce has many valuable key features. Some of the most useful ones include:

• Single platform to manage suppliers, distributors and partners
• Omnichannel capabilities
• Cloud-native capabilities
• Advanced product management module to manage multiple catalogs
• Delivers mobile-first customer experiences
• Smart CX module for promotions, customer, search results management
• Intelligent product content management system
• Ecommerce solution roadmap design
• Customer journey management
• UI/UX design & customization

SAP Hybris Commerce Benefits

There are several benefits to implementing SAP Hybris Commerce. Some of the biggest advantages the solution offers include:

• AI-powered merchandising & guided selling for contextual CX
• Hassle-free, pre-built integrations with other SAP products
• Scalable shopping cart and checkout experience
• Migrate seamlessly from other ecommerce platforms to SAP Commerce Cloud
• Creates perfect ecosystem for Progressive Web App (PWA) development
• Integration with third-party services (data storage solutions, payment systems, shipping services)
• Rapid SAP hybris development
• Deployment support

Reviews from Real Users

PeerSpot user Rakesh Y., Senior SAP Hybris Consultant at Freelance, says, “SAP Hybris Commerce has many valuable features. It will provide you with the homepage, the search pages, the list pages, the product detail pages, the cart pages, and the checkouts. Furthermore you can use it to do a presentation for the business. With minimum customizing you can see the product, catalog, the prices with the payment gateway division and just go live. This is a very powerful product in that you can have single or multiple countries managed by a single Hybris solution.”

A SAP Hybris Consultant at a tech services company explains that the solution is “Feature-rich, secure, quick to develop projects, and the community support is helpful. For e-commerce projects, it has all of the core features so you don't need to develop a lot of things from scratch. If you have a client and they want to have an e-commerce project that is based on solid principles, you don't need too much time to develop it. SAP provides all of the e-commerce features and it is secure.”

A Head of Business Consulting at a program development consultancy mentions, "Its dashboards, business features, and user-friendliness of a lot of business interfaces are valuable. We work on B2B projects, and it is the most efficient software solution for B2B. The B2B accelerator is very much appreciated by our customers because it has some use cases that are ready for production. For some projects, we proposed the SAP Hybris solution because it was sufficient for use cases related to product management and data quality. With other e-commerce platforms, we would have needed integration with another product information management software."