Try our new research platform with insights from 80,000+ expert users

SAP Commerce Cloud pros and cons

Vendor: SAP

3.9 out of 5

19 reviews
73% willing to recommend

Pros & Cons summary

SAP Commerce Cloud offers personalized offerings, a promotion engine, and a customer support module. It ensures quick B2B project launches with minimal customization, integrating seamlessly with ERP systems. The platform supports multiple currencies and excels in complex product management. However, it lacks a public cloud solution, supports primarily CyberSource for payments, and is costly, prompting consideration of alternatives like Salesforce. Complexity arises from rapid evolution requiring frequent updates.

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.

Prominent pros & cons

PROS

SAP Commerce Cloud offers a personalized offering and a robust promotion engine.

Users appreciate the quick startup for e-commerce businesses with minimal customization required.

The B2B accelerator is highly praised for its ready-for-production use cases.

Hybris Commerce features simple integration with ERP systems.

The platform is recognized for its excellent performance and support for multiple currencies.

CONS

SAP Commerce Cloud is complex due to rapid development, requiring changes in technology and migration challenges.

The support team should improve response time and handle upgrades more smoothly.

SAP Commerce Cloud lacks diverse payment implementations beyond CyberSourse and only supports Microsoft Azure for cloud services.

Users find SAP Commerce Cloud expensive, prompting companies to consider alternatives like Salesforce or Magento.

SAP Commerce Cloud would benefit from improvements in search functionality and content management.

SAP Commerce Cloud Pros review quotes

RY

Senior SAP Hybris Consultant at Freelance

Oct 20, 2020

I chose this out-of-box E-Commerce solution because it helps you start up your E-Commerce business in a very good amount of time since Hybris already provides you the end-to-end flow with minimum customization. You can quickly go live with the customer.

Read full review

reviewer1442214

SAP Hybris Consultant at a tech services company with 1-10 employees

Oct 25, 2020

If you have a client and they want to have an e-commerce project that is based on solid principles, you don't need too much time to develop it.

Read full review

RV

Ramakrishna Venkat

Hybris Solution Architect at a consumer goods company with 10,001+ employees

Dec 22, 2021

We have found the B2B, B2C and D2C very valuable.

Read full review

SAP Commerce Cloud

Free Report: SAP Commerce Cloud Reviews and More

Learn what your peers think about SAP Commerce Cloud. Get advice and tips from experienced pros sharing their opinions. Updated: July 2025.

865,295 professionals have used our research since 2012.

Expert Technique & Solution Designer at Freelancer

Oct 26, 2020

Hybris offers a platform designed for speed.

Read full review

SAP Hybris Developer at a retailer with 10,001+ employees

Apr 7, 2022

The simple steps for configuring your checkout processes, as well as the promotional engine, are the most valuable features of this solution.

Read full review

reviewer1442214

SAP Hybris Consultant at a tech services company with 1-10 employees

May 23, 2021

SAP Hybris provides us with all of the e-commerce features that a client could need.

Read full review

Managing Consultant at Systems Limited

Mar 3, 2023

SAP Hybris Commerce is a very advanced e-commerce platform compared to other platforms such as WebSphere Commerce, Oracle Commerce, and others.

Read full review

Management Consultant at PwC

Apr 24, 2023

The tool has good performance.

Read full review

CC

Head of .NET Department at Evozon

Dec 19, 2023

The user interface can be customized.

Read full review

reviewer2090934

Managing Director at a tech services company with 51-200 employees

Feb 2, 2023

We like that this solution gives our B2B clients a lot of functionality straight 'out of the box', meaning that they don't need to carry out a lot of configuration to be able to use it.

Read full review

Show 5 more reviews (out of 15)

SAP Commerce Cloud Cons review quotes

RY

Senior SAP Hybris Consultant at Freelance

Oct 20, 2020

They could include additional types of payment implementations. Right now they are just providing CyberSourse.

Read full review

reviewer1442214

SAP Hybris Consultant at a tech services company with 1-10 employees

Oct 25, 2020

They have just started to work with the cloud, but they only support Microsoft Azure.

Read full review

RV

Ramakrishna Venkat

Hybris Solution Architect at a consumer goods company with 10,001+ employees

Dec 22, 2021

In terms of what could be improved, I would say the product search. There will be multiple criteria to search products and there will be a number of products in different categories. The question is how soon can I find the product which I'm looking for. The search can be improved.

Read full review

SAP Commerce Cloud

Free Report: SAP Commerce Cloud Reviews and More

Learn what your peers think about SAP Commerce Cloud. Get advice and tips from experienced pros sharing their opinions. Updated: July 2025.

865,295 professionals have used our research since 2012.

Expert Technique & Solution Designer at Freelancer

Oct 26, 2020

Hybris is not currently using microservices.

Read full review

SAP Hybris Developer at a retailer with 10,001+ employees

Apr 7, 2022

It is very expensive to implement, which is why many companies who can't afford would normally move to Salesforce or Magento.

Read full review

reviewer1442214

SAP Hybris Consultant at a tech services company with 1-10 employees

May 23, 2021

The stack needs to be improved; they need to start using more new technologies.

Read full review

Managing Consultant at Systems Limited

Mar 3, 2023

The solution is complex due to the rapid development of new features in SAP Commerce, which requires the changing of older technologies and migration to new ones.

Read full review

Management Consultant at PwC

Apr 24, 2023

SAP Commerce needs to have a credit limit like Salesforce. Currently, we have to do the coding and customization and then showcase it to the user.

Read full review

CC

Head of .NET Department at Evozon

Dec 19, 2023

The learning curve is high.

Read full review

reviewer2090934

Managing Director at a tech services company with 51-200 employees

Feb 2, 2023

We would like to be able to easily add functionality to the CMS, such as instant messaging. This would make is much more usable, especially in B2C scenarios.

Read full review

Show 5 more reviews (out of 15)

Product Categories

Product Categories

eCommerce Platforms

Popular Comparisons

Popular Comparisons

Salesforce Commerce Cloud vs SAP Commerce Cloud

Adobe Commerce vs SAP Commerce Cloud

Shopify vs SAP Commerce Cloud

Oracle ATG vs SAP Commerce Cloud

HCL Digital Commerce vs SAP Commerce Cloud

Oracle Commerce Cloud vs SAP Commerce Cloud

Bigcommerce vs SAP Commerce Cloud

Sana Commerce vs SAP Commerce Cloud

Aptos Retail vs SAP Commerce Cloud

Intershop vs SAP Commerce Cloud

Microsoft Commerce Server vs SAP Commerce Cloud

Elastic Path vs SAP Commerce Cloud

See all alternatives

Product Categories

Product Categories

eCommerce Platforms

Popular Comparisons

Popular Comparisons

Salesforce Commerce Cloud vs SAP Commerce Cloud

Adobe Commerce vs SAP Commerce Cloud

Shopify vs SAP Commerce Cloud

Oracle ATG vs SAP Commerce Cloud

HCL Digital Commerce vs SAP Commerce Cloud

Oracle Commerce Cloud vs SAP Commerce Cloud

Bigcommerce vs SAP Commerce Cloud

Sana Commerce vs SAP Commerce Cloud

Aptos Retail vs SAP Commerce Cloud

Intershop vs SAP Commerce Cloud

Microsoft Commerce Server vs SAP Commerce Cloud

Elastic Path vs SAP Commerce Cloud

See all alternatives

Related questions

9

Migrating to Hybris - what should we be taking into consideration?

18

When evaluating eCommerce Platforms, what aspect do you think is the most important to look for?

8

Magento vs. Demandware - which one is better for a rapidly growing eCommerce site?

14

What is your go-to marketing software?

23

What are the best ecommerce platforms?

52

Which e-commerce platform do you recommend for a B2B company?

28

Do I need an ecommerce platform to sell online?

20

What is the best eCommerce Software for a small business?

10

Why is eCommerce Platforms important for companies?