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SAP Commerce Cloud pros and cons

Vendor: SAP

3.9 out of 5

19 reviews
73% willing to recommend

Pros & Cons summary

SAP Commerce Cloud offers personalized offerings and a powerful promotion engine while providing quick setup with minimal customization. Customers appreciate the B2B accelerator and efficient ERP integrations with support for multiple currencies. Despite delivering essential e-commerce features, it currently only supports Microsoft Azure. The transition and upgrades aren't smooth, it's costly, and has a steep learning curve, prompting some to consider alternatives like Salesforce or Magento.

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.

Prominent pros & cons

PROS

SAP Commerce Cloud provides a personalized offering, efficient promotion engine, and comprehensive customer support module.

Its out-of-the-box capabilities enable businesses to go live quickly with minimal customization.

The B2B accelerator in SAP Commerce Cloud is highly valued for its production-ready use cases.

It offers a complete e-commerce system for product management, supporting B2B, B2C, and D2C models.

Hybris Commerce's integration with ERP and multiple currencies enhances its performance and flexibility.

CONS

A public cloud option would greatly enhance possibilities.

They should include additional payment methods beyond CyberSource.

Their transition to the cloud is not smooth, partially due to being Azure-only and not a true SaaS.

Implementation cost is high, leading some to opt for Salesforce or Magento.

The support team needs to improve response times.

SAP Commerce Cloud Pros review quotes

RY

Senior SAP Hybris Consultant at Freelance

Oct 20, 2020

I chose this out-of-box E-Commerce solution because it helps you start up your E-Commerce business in a very good amount of time since Hybris already provides you the end-to-end flow with minimum customization. You can quickly go live with the customer.

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reviewer1442214

SAP Hybris Consultant at a tech services company with 1-10 employees

Oct 25, 2020

If you have a client and they want to have an e-commerce project that is based on solid principles, you don't need too much time to develop it.

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RV

Ramakrishna Venkat

Hybris Solution Architect at a consumer goods company with 10,001+ employees

Dec 22, 2021

We have found the B2B, B2C and D2C very valuable.

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SAP Commerce Cloud

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Expert Technique & Solution Designer at Freelancer

Oct 26, 2020

Hybris offers a platform designed for speed.

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SAP Hybris Developer at a retailer with 10,001+ employees

Apr 7, 2022

The simple steps for configuring your checkout processes, as well as the promotional engine, are the most valuable features of this solution.

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reviewer1442214

SAP Hybris Consultant at a tech services company with 1-10 employees

May 23, 2021

SAP Hybris provides us with all of the e-commerce features that a client could need.

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Managing Consultant at Systems Limited

Mar 3, 2023

SAP Hybris Commerce is a very advanced e-commerce platform compared to other platforms such as WebSphere Commerce, Oracle Commerce, and others.

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Management Consultant at PwC

Apr 24, 2023

The tool has good performance.

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CC

Head of .NET Department at Evozon

Dec 19, 2023

The user interface can be customized.

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reviewer2090934

Managing Director at a tech services company with 51-200 employees

Feb 2, 2023

We like that this solution gives our B2B clients a lot of functionality straight 'out of the box', meaning that they don't need to carry out a lot of configuration to be able to use it.

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SAP Commerce Cloud Cons review quotes

RY

Senior SAP Hybris Consultant at Freelance

Oct 20, 2020

They could include additional types of payment implementations. Right now they are just providing CyberSourse.

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reviewer1442214

SAP Hybris Consultant at a tech services company with 1-10 employees

Oct 25, 2020

They have just started to work with the cloud, but they only support Microsoft Azure.

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RV

Ramakrishna Venkat

Hybris Solution Architect at a consumer goods company with 10,001+ employees

Dec 22, 2021

In terms of what could be improved, I would say the product search. There will be multiple criteria to search products and there will be a number of products in different categories. The question is how soon can I find the product which I'm looking for. The search can be improved.

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SAP Commerce Cloud

Free Report: SAP Commerce Cloud Reviews and More

Learn what your peers think about SAP Commerce Cloud. Get advice and tips from experienced pros sharing their opinions. Updated: October 2025.

872,846 professionals have used our research since 2012.

Expert Technique & Solution Designer at Freelancer

Oct 26, 2020

Hybris is not currently using microservices.

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SAP Hybris Developer at a retailer with 10,001+ employees

Apr 7, 2022

It is very expensive to implement, which is why many companies who can't afford would normally move to Salesforce or Magento.

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reviewer1442214

SAP Hybris Consultant at a tech services company with 1-10 employees

May 23, 2021

The stack needs to be improved; they need to start using more new technologies.

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Managing Consultant at Systems Limited

Mar 3, 2023

The solution is complex due to the rapid development of new features in SAP Commerce, which requires the changing of older technologies and migration to new ones.

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Management Consultant at PwC

Apr 24, 2023

SAP Commerce needs to have a credit limit like Salesforce. Currently, we have to do the coding and customization and then showcase it to the user.

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CC

Head of .NET Department at Evozon

Dec 19, 2023

The learning curve is high.

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reviewer2090934

Managing Director at a tech services company with 51-200 employees

Feb 2, 2023

We would like to be able to easily add functionality to the CMS, such as instant messaging. This would make is much more usable, especially in B2C scenarios.

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Show 5 more reviews (out of 15)

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Product Categories

Product Categories

eCommerce Platforms

Popular Comparisons

Popular Comparisons

Salesforce Commerce Cloud vs SAP Commerce Cloud

Adobe Commerce vs SAP Commerce Cloud

Shopify vs SAP Commerce Cloud

Oracle ATG vs SAP Commerce Cloud

HCL Digital Commerce vs SAP Commerce Cloud

Oracle Commerce Cloud vs SAP Commerce Cloud

Bigcommerce vs SAP Commerce Cloud

Sana Commerce vs SAP Commerce Cloud

Aptos Retail vs SAP Commerce Cloud

Microsoft Commerce Server vs SAP Commerce Cloud

Elastic Path vs SAP Commerce Cloud

OroCommerce vs SAP Commerce Cloud

Intershop vs SAP Commerce Cloud

See all alternatives

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