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SAP Commerce Cloud pros and cons

Vendor: SAP
3.9 out of 5

Pros & Cons summary

Buyer's Guide

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Prominent pros & cons

PROS

SAP Commerce Cloud provides a personalized offering, efficient promotion engine, and comprehensive customer support module.
Its out-of-the-box capabilities enable businesses to go live quickly with minimal customization.
The B2B accelerator in SAP Commerce Cloud is highly valued for its production-ready use cases.
It offers a complete e-commerce system for product management, supporting B2B, B2C, and D2C models.
Hybris Commerce's integration with ERP and multiple currencies enhances its performance and flexibility.

CONS

A public cloud option would greatly enhance possibilities.
They should include additional payment methods beyond CyberSource.
Their transition to the cloud is not smooth, partially due to being Azure-only and not a true SaaS.
Implementation cost is high, leading some to opt for Salesforce or Magento.
The support team needs to improve response times.
 

SAP Commerce Cloud Pros review quotes

it_user68583 - PeerSpot reviewer
e-Commerce Solution Architect at TATA Consultancy Services
Oct 6, 2014
Through the ability to consolidate disparate knowledge repositories either through synchronous asynchronous, API batch, synchronization or other custom methods, I can disseminate as much or as little data through the widest variety of channels.
it_user334851 - PeerSpot reviewer
Lead/Sr Ecommerce Developer at a retailer with 1,001-5,000 employees
Oct 31, 2015
All products reside in SAP and all other systems access and update their products and prices in one place, which reduces redundancy.
it_user877785 - PeerSpot reviewer
Sales Director
May 24, 2018
Some of the most valuable features are its personalized offering, promotion engine, and customer support module.
Learn what your peers think about SAP Commerce Cloud. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
886,976 professionals have used our research since 2012.
RY
Senior SAP Hybris Consultant at Freelance
Oct 20, 2020
I chose this out-of-box E-Commerce solution because it helps you start up your E-Commerce business in a very good amount of time since Hybris already provides you the end-to-end flow with minimum customization. You can quickly go live with the customer.
reviewer1442214 - PeerSpot reviewer
SAP Hybris Consultant at a tech services company with 1-10 employees
Oct 25, 2020
If you have a client and they want to have an e-commerce project that is based on solid principles, you don't need too much time to develop it.
Rachid Amghari - PeerSpot reviewer
Expert Technique & Solution Designer at Freelancer
Oct 26, 2020
Hybris offers a platform designed for speed.
reviewer1513119 - PeerSpot reviewer
Head of Business Consulting at a program development consultancy with 51-200 employees
Feb 25, 2021
Its dashboards, business features, and user-friendliness of a lot of business interfaces are valuable. We work on B2B projects, and it is the most efficient software solution for B2B. The B2B accelerator is very much appreciated by our customers because it has some use cases that are ready for production. For some projects, we proposed the SAP Hybris solution because it was sufficient for use cases related to product management and data quality. With other e-commerce platforms, we would have needed integration with another product information management software.
reviewer1442214 - PeerSpot reviewer
SAP Hybris Consultant at a tech services company with 1-10 employees
May 23, 2021
SAP Hybris provides us with all of the e-commerce features that a client could need.
RV
Hybris Solution Architect at a consumer goods company with 10,001+ employees
Dec 22, 2021
We have found the B2B, B2C and D2C very valuable.
Aaron Maema - PeerSpot reviewer
SAP Hybris Developer at a retailer with 10,001+ employees
Apr 7, 2022
The simple steps for configuring your checkout processes, as well as the promotional engine, are the most valuable features of this solution.
 

SAP Commerce Cloud Cons review quotes

it_user68583 - PeerSpot reviewer
e-Commerce Solution Architect at TATA Consultancy Services
Oct 6, 2014
Tighter integration with SAP (more OOTB tools for integration).
it_user334851 - PeerSpot reviewer
Lead/Sr Ecommerce Developer at a retailer with 1,001-5,000 employees
Oct 31, 2015
Sometimes it's slow in accessing products. Also IMPEX upload was complex.
it_user877785 - PeerSpot reviewer
Sales Director
May 24, 2018
A public cloud solution of this software would open great possibilities.
Learn what your peers think about SAP Commerce Cloud. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
886,976 professionals have used our research since 2012.
RY
Senior SAP Hybris Consultant at Freelance
Oct 20, 2020
They could include additional types of payment implementations. Right now they are just providing CyberSourse.
reviewer1442214 - PeerSpot reviewer
SAP Hybris Consultant at a tech services company with 1-10 employees
Oct 25, 2020
They have just started to work with the cloud, but they only support Microsoft Azure.
Rachid Amghari - PeerSpot reviewer
Expert Technique & Solution Designer at Freelancer
Oct 26, 2020
Hybris is not currently using microservices.
reviewer1513119 - PeerSpot reviewer
Head of Business Consulting at a program development consultancy with 51-200 employees
Feb 25, 2021
Like every other SAP solution, it is very heavy. Also, the transition to the cloud is not very smooth because it is not really a SaaS solution. The upgrades are also not as smooth as you would expect from a complete cloud solution. It should have a product recommendation feature as well as a promotional feature. It should also have more personalizations.
reviewer1442214 - PeerSpot reviewer
SAP Hybris Consultant at a tech services company with 1-10 employees
May 23, 2021
The stack needs to be improved; they need to start using more new technologies.
RV
Hybris Solution Architect at a consumer goods company with 10,001+ employees
Dec 22, 2021
In terms of what could be improved, I would say the product search. There will be multiple criteria to search products and there will be a number of products in different categories. The question is how soon can I find the product which I'm looking for. The search can be improved.
Aaron Maema - PeerSpot reviewer
SAP Hybris Developer at a retailer with 10,001+ employees
Apr 7, 2022
It is very expensive to implement, which is why many companies who can't afford would normally move to Salesforce or Magento.