OpenText Software Delivery Management and ServiceNow Strategic Portfolio Management compete in the software and strategic portfolio management sector. While both have robust features and capabilities, OpenText may have the upper hand in Agile deliveries with its comprehensive integration and traceability features.
Features: OpenText Software Delivery Management offers a robust suite that integrates Agile methodologies, provides extensive traceability, and supports both Waterfall and Agile methods within one platform. ServiceNow Strategic Portfolio Management serves as a complete platform for end-to-end company management, offering multiple methodologies, efficient integration with Microsoft Azure, and strong demand management capabilities.
Room for Improvement: OpenText needs improvements in task and project management features, faces integration challenges between Waterfall and Agile methodologies, and could improve the user experience for test management and reporting. It also requires enhancements in automation capabilities. ServiceNow could improve its user interface, offer more clarity in its pricing model, and increase flexibility in its financial management features. Users suggest more intuitive interfaces for better usability.
Ease of Deployment and Customer Service: OpenText is primarily utilized on-premises and in hybrid cloud environments, with a supportive technical team and strong community engagement. ServiceNow is widely available on public and private clouds, with a responsive support team that is open to feedback but could improve integration of technical resolutions and streamline communication processes.
Pricing and ROI: OpenText is considered expensive due to its comprehensive feature set, but users note savings through automation. The flexible licensing model is appreciated, despite being pricier than competitors like JIRA. ServiceNow is also regarded as costly, especially for smaller organizations, with pricing influenced by region and licensing needs, providing ROI through productivity improvements and business process integration.
The ability to generate audit evidence with a single click saves ten days of work for ten people, enabling them to focus on other tasks.
For organizations that haven't invested in people and processes, the product is underutilized and seen as overpriced.
They should improve vendor compliance to align with ServiceNow's strategy.
They have knowledgeable teams across all levels.
Technical support from ServiceNow is good, as the HI ticket system is available for any module, including SPM.
We can expand the number of servers and resources as required.
Scalability is critical for our clients as they deal with numerous projects and changes.
Based on my experience, while I am unsure about how scalable ServiceNow Strategic Portfolio Management is, it is very adaptable, and I would rate that an 8.5.
I have not faced any outages or downtime with ServiceNow Strategic Portfolio Management.
While it aims to be as flexible as possible for a large enterprise application, sometimes there are limitations that may not meet specific organizational needs.
The recommended export and import functionality could be developed into a real-time scenario to allow seamless data synchronization without manual interventions.
The integration of artificial intelligence is something my customer is considering for future upgrades.
Making the product more cost-beneficial would help more organizations consider investing in it.
OpenText ALM Octane is an expensive product.
If a company is prepared to get a return on the investment, the price is worth it.
It's a bit costly currently.
A pricing model adjustment is needed for better alignment with customer usage.
Its ability to generate audit evidence with a single click is a significant advantage, as it saves considerable time and money compared to manual processes.
The platform consolidates multiple offerings into one module, eliminating the need to invest in siloed applications.
Aligning the portfolio with overall strategy and goals is essential for success.
The Flow Designer is particularly fascinating, because anyone who is not experienced in coding could start creating automated workflows within ServiceNow.
| Product | Market Share (%) |
|---|---|
| ServiceNow Strategic Portfolio Management | 4.5% |
| OpenText Software Delivery Management | 2.6% |
| Other | 92.9% |
| Company Size | Count |
|---|---|
| Small Business | 7 |
| Midsize Enterprise | 2 |
| Large Enterprise | 32 |
| Company Size | Count |
|---|---|
| Small Business | 11 |
| Midsize Enterprise | 3 |
| Large Enterprise | 23 |
OpenText Software Delivery Management provides application lifecycle management with Agile and Waterfall support. It features intuitive interfaces, CI/CD integration, automated testing, and robust reporting, improving project management efficiency and usability.
Designed to enhance teams' productivity and streamline processes, OpenText Software Delivery Management integrates seamlessly with Agile methodologies. Its comprehensive backlog and requirements management, user stories, and test management make it a complete tool for managing the development lifecycle. The platform aligns with DevOps, providing traceability and extensive customization options. Traceability from requirements to deployments is enhanced, making it easier for teams to track progress. It offers integration with popular tools like Jenkins and JIRA, ensuring a unified approach to continuous delivery and testing management.
What key features does OpenText Software Delivery Management include?OpenText Software Delivery Management is implemented across technology-focused industries, supporting Agile processes like requirements management and defect tracking. Organizations use it to standardize development workflows and optimize continuous delivery integration, choosing it for its ability to support both Agile and Waterfall methodologies within application lifecycle management.
ServiceNow Strategic Portfolio Management is a highly regarded value-added Portfolio Management solution and also a top-ranked Enterprise Agile Planning tool. Strategic Portfolio Management (SPM) relates to the tools and processes that business organizations utilize to manage their usable resources and satisfy calculated business objectives.
ServiceNow SPM ensures organizations are able to precisely identify and promote the best investment initiatives that accurately match the organizational objectives, which will facilitate that the most profitable outcomes are consistently achieved.
Enterprise organizations can include the desired various factors of their business processes to include in their unique strategic portfolio. These factors can include but are not limited to employee performance initiatives, product promotions, client services, and more. When assembled together, these factors become integral elements to promote the most effective business process decisions that will ensure appropriate outcomes that align with the organization's overall goals and objectives.
ServiceNow SPM Best Practices
ServiceNow Strategic Portfolio Management Benefits:
ServiceNow Strategic Portfolio Management has many valuable benefits. Some of its most valuable benefits include:
ServiceNow Strategic Portfolio Management's primary focus is to align business strategy with work. Decision-makers are able to plan, complete and easily track progress across different methodologies and processes. The solution has been developed to ensure that the appropriate activities and processes are being completed in a timely manner to satisfy the organization’s goals consistently and achieve the most profitable outcomes.
Reviews from Real Users
“The feature I find the most valuable is the one that lets you see how much time has been used in processing a ticket. This allows us to better monitor performance.” Lenny L., Support Engineer at a tech services company
“The ease of use is the most valuable feature. It's very intuitive to set up. Everything has a logical sequence, and you can see how it all links together. It's a good win for ServiceNow.” Fabrizio M., Head of Business Applications at Bio Products Laboratory Limited
“The demand management tool is very strategic because it helps assess risk, gives you a visual of different demands, and rates those values.” A Manager at a manufacturing company.
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