OpenText Real User Monitoring vs Sentry comparison

OpenText and Sentry are both solutions in the Application Performance Monitoring (APM) and Observability category. OpenText is ranked #45 with an average rating of 7.7, while Sentry is ranked #11 with an average rating of 8.0. OpenText holds a 0.4% mindshare in APM, compared to Sentry’s 5.8% mindshare. Additionally, 58% of OpenText users are willing to recommend the solution, compared to 100% of Sentry users who would recommend it.

OpenText Real User Monitoring

Read 11 OpenText Real User Monitoring reviews

588 Views
541 Comparison Views

58% willing to recommend

Sentry

Read 14 Sentry reviews

8,956 Views
8,419 Comparison Views

100% willing to recommend

OpenText Real User Monitoring

Sentry

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Executive SummaryUpdated on Jul 24, 2024

OpenText Real User Monitoring and Sentry are competing in the real user experience and application performance monitoring category. Sentry seems to have the upper hand due to its extensive features and higher long-term ROI despite higher costs.

What features are offered by OpenText Real User Monitoring in comparison to Sentry?

OpenText Real User Monitoring provides comprehensive user monitoring, robust analytics, and superior ease of deployment. Sentry offers real-time error tracking, release management, and context-enriched logs, delivering more immediate and actionable insights.

What areas of improvement can be found in OpenText Real User Monitoring in comparison to Sentry?

OpenText Real User Monitoring could improve its alerting system and integration capabilities. Sentry users suggest enhancements in its on-premises deployment options and more detailed user guides. OpenText Real User Monitoring’s integration limitations and Sentry's deployment limitations are frequently mentioned as drawbacks.

How is the ease of deployment and customer service of OpenText Real User Monitoring in comparison to Sentry?

OpenText Real User Monitoring is easier to deploy with better initial setup support, but Sentry's customer service is more responsive and knowledgeable. Despite the simplicity in deployment, OpenText Real User Monitoring may not match Sentry's ongoing customer service quality.

What setup costs and ROI can be seen with OpenText Real User Monitoring in comparison to Sentry?

OpenText Real User Monitoring is more cost-effective in initial setup costs, while Sentry is pricier but delivers a better long-term ROI due to its advanced feature set and comprehensive logging capabilities.

To learn more, read our detailed OpenText Real User Monitoring vs. Sentry Report (Updated: September 2025).

Buyer's Guide

OpenText Real User Monitoring vs. Sentry

September 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

OpenText Real User Monitoring

Ranking in Application Performance Monitoring (APM) and Observability

45th

Average Rating

6.6

Reviews Sentiment

6.4

Number of Reviews

Ranking in other categories

No ranking in other categories

Sentry

Ranking in Application Performance Monitoring (APM) and Observability

11th

Average Rating

8.6

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

Debugging (1st)

Mindshare comparison

As of October 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of OpenText Real User Monitoring is 0.4%, up from 0.2% compared to the previous year. The mindshare of Sentry is 5.8%, up from 5.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability Market Share Distribution
Product	Market Share (%)
Sentry	5.8%
OpenText Real User Monitoring	0.4%
Other	93.8%

Application Performance Monitoring (APM) and Observability

Featured Reviews

Aphiwat Leetavorn.

CTO at Marco Technology

Offers back-end monitoring, so it can analyze user experience but when customers change the software or version, this tool is quite sensitive

Real User Monitoring tools help proactively identify problems before they become critical by monitoring thresholds. There is a threshold and an SOA threshold. For example, it starts to go yellow, and if it becomes red, the system will crash. When it starts to become yellow (Threshold Approaching), we have to resolve it. This is the same case where we'll know what happened before it's too late. So we can make an early decision to prevent it, maybe by kicking some users off the system before it crashes.

Read full review

Abdullah Baig

Software Dev at AF AB

An easy-to-use solution that has a good dashboard, performs well, and provides flexible pricing

Sentry was easy to learn compared to New Relic and Azure Monitor. I saw some valuable input. It took us the least amount of time to see how Sentry is valuable. It took just a few minutes. Session Replay provides a replay of the recorded errors. It is a good feature. Azure Monitor does not have this feature. The error reporting is straightforward. We can see everything that we need to see. The dashboard seems pretty fine. The product performs well. We can see the user's IP addresses.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The technical support is good at resolving issues."

"Real User Monitor has improved our productivity."

"The most valuable feature is application performance monitoring."

"With the solution, you can easily access any issues in your infrastructure."

"Very easy to implement."

"It is a good product."

"The Real User Monitor, with its transaction and synthetic transaction monitoring, is the typical classic in APM cases when the customer would like to do transaction monitoring. Micro Focus scores better where the underlying infrastructure management is also covered by Micro Focus tools."

"The reporting feature is good for us."

More OpenText Real User Monitoring pros

"The stability is very good for Sentry and in general works well."

"The product performs well."

"Sentry breaks everything down in real time."

"The most valuable feature we have found with Sentry is the security that it provides."

"The most valuable feature is the ability to create and assign rules and give access to particular users."

"The implementation is easy. After one or two days, I can learn and use it. It's not too hard."

"It's a great visibility tool for the developer team."

"Sentry is a pretty stable product... Sentry's documentation is pretty straightforward and neat."

More Sentry pros

Cons

"Customer support needs to improve by bringing in more people who are knowledgeable about the tool, as there are very few left."

"The solution's technical support presents a lot of issues with too many delays."

"We would like to see support for non-Windows environments."

"This technology is considered to be older."

"Everybody is moving away from traffic and installing agents on the application to do the job, but Micro Focus is using traditional ways to collect the traffic. They should change their architecture completely."

"When we want to monitor our encrypted traffic, this product doesn't work because our cipher is not supported."

"The product needs more R&D to make it easier and more compatible with other software."

"One area to improve is the user interface, of course. The second one is their R&D has virtually stopped building a product roadmap."

More OpenText Real User Monitoring cons

"The log centralization and analysis could be improved in Sentry."

"The settings for an administrator are complex."

"Its debugging feature needs to be faster."

"To deal with its shortcomings, Sentry needs to continuously improve in areas like the user interface and documentation, apart from its other features."

"The price could be lowered."

"We cannot restrict particular columns on particular data. It would be helpful if that feature was improved."

"Additional personalization and easier setup for capturing all the different application logs could be an area of improvement."

"Lacks user metric tracking and the ability to create more dashboards."

More Sentry cons

Pricing and Cost Advice

"If I compare with other vendors, other vendors are more expensive"

"Not expensive."

"The price is approximately €30,000 ($35,500 USD) for the enterprise edition."

"Compared to other tools, OpenText Real User Monitoring is an expensive solution."

"Currently, we are in the production phase of our project and we are on free plans to use Sentry. Once we go live we will have to be on a subscription-based plan."

"I am currently using a self-hosted open version."

"We can adjust the price a little bit based on our needs."

"We are currently paying through Cloudera for the Sentry service."

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Top Industries

By visitors reading reviews

Manufacturing Company

13%

Computer Software Company

11%

Performing Arts

11%

Government

Computer Software Company

17%

Comms Service Provider

11%

Financial Services Firm

10%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	2
Midsize Enterprise	3
Large Enterprise	7

By reviewers
Company Size	Count
Small Business	7
Midsize Enterprise	3
Large Enterprise	3

Questions from the Community

What needs improvement with Micro Focus Real User Monitor?

The diagnostics perspective, particularly in terms of the root cause analysis of failures, should be improved. There needs to be more development in this area, as the support and the number of peop...

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What is your primary use case for Micro Focus Real User Monitor?

The use case is about user-level monitoring and the availability of a service for a user. It's about whether the service is available, its performance, and the type of errors a user is receiving, f...

See all answers

What advice do you have for others considering Micro Focus Real User Monitor?

I rate the solution as nine. It is a good product. Everyone should have it as it is essential today, but choose the vendor accordingly. I'd rate the solution nine out of ten.

See all answers

What do you like most about Sentry?

The product performs well.

See all answers

What is your experience regarding pricing and costs for Sentry?

Do you know anything about the pricing aspect, the licensing costs, setup cost of Sentry product?

See all answers

What needs improvement with Sentry?

What would you like to see improved or enhanced in Sentry in the future? Are there any specific features that you would like to see included in the next releases of Sentry?

See all answers

Comparisons

OpenText SiteScope vs OpenText Real User Monitoring

Compared 38% of the time

Splunk AppDynamics vs OpenText Real User Monitoring

Compared 33% of the time

New Relic vs OpenText Real User Monitoring

Compared 29% of the time

More OpenText Real User Monitoring Competitors

Grafana vs Sentry

Compared 19% of the time

Azure Monitor vs Sentry

Compared 11% of the time

OpenTelemetry vs Sentry

Compared 11% of the time

Elastic Observability vs Sentry

Compared 9% of the time

AWS X-Ray vs Sentry

Compared 8% of the time

More Sentry Competitors

Product Reports

Buyer's Guide

OpenText Real User Monitoring

September 2025

Download OpenText Real User Monitoring product report

Buyer's Guide

Application Performance Monitoring (APM) and Observability

September 2025

Download Sentry product report

Also Known As

Micro Focus Real User Monitor, Micro Focus RUM, HPE RUM

No data available

Overview

Real User Monitoring (RUM) an End user monitoring that gives you visibility into user behavior for fast, targeted problem resolution. It monitors the performance and availability of business-critical application services for all users at all locations all the time. It automatically discovers underlying infrastructure and classifies user actions - giving you instant visibility into session and whole service health over web, cloud, and mobile user experience. It allows you to trace user experience across tiers, capture live sessions, see where customers clicked, measure response times, and see pages that caused problems. And you can easily capture and replay user sessions to create test scripts that reflect real user behavior. All this data gives you new ability to analyze which application transactions your users are performing and what application response they are experiencing. RUM currently supports over 20 application protocols and applications such as SAP, Citrix, and native mobile application monitoring on Android.

OpenText

Sentry is a robust error management system known for real-time error tracking and integration with tools like Slack, GitLab, and Jira, benefiting those seeking comprehensive application performance insights.

Sentry offers a seamless platform to monitor errors in both front-end and back-end applications, providing real-time alerts and comprehensive event log context. With its integration capabilities, teams effectively track application metrics and access performance data without direct production access, ensuring enhanced reliability. Sentry's features such as event grouping and code trace logs linked to Git repositories highlight its utility in maintaining application efficiency. Enhanced security and regular updates make it a preferred choice over competitors. Despite some requests for improvements in automation and UI enhancements, Sentry remains invaluable for error management and application performance monitoring.

What are the key features of Sentry?

Integration capabilities: Connects with Slack, GitLab, Jira, AWS Lambda.
Real-time error tracking: Alerts users instantly about errors.
Event grouping: Groups related errors for easier management.
Code trace logs: Provides detailed trace logs linked to Git repositories.
Comprehensive context: Offers a complete view of events and context.

What benefits and ROI can users expect from Sentry?

Enhanced reliability: Provides critical insights for robust application performance.
Accessibility: Easy deployment and quick adaptation make it user-friendly.
Security: Maintains high security standards with timely updates.
Utility in error management: Detects silent failures, aiding ETL processes.
Cost efficiency: Favored over alternatives like New Relic due to comprehensive features.

In industries like technology, Sentry is crucial for monitoring errors in web applications, offering real-time alerts and performance tracking. It is frequently used in ETL processes to detect failures without direct developer access, benefiting teams who manage large-scale applications and databases efficiently.

Sentry

Sample Customers

Avea, Maccabi Healthcare Services, TEB

Dropbox, Airbnb, Stripe, Uber

Buyer's Guide

OpenText Real User Monitoring vs. Sentry

September 2025

Free Report: OpenText Real User Monitoring vs. Sentry

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