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OpenText Diagnostics vs OpenText Real User Monitoring comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 24, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

OpenText Diagnostics
Ranking in Application Performance Monitoring (APM) and Observability
59th
Average Rating
7.8
Number of Reviews
4
Ranking in other categories
No ranking in other categories
OpenText Real User Monitoring
Ranking in Application Performance Monitoring (APM) and Observability
42nd
Average Rating
6.6
Reviews Sentiment
6.4
Number of Reviews
11
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of March 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of OpenText Diagnostics is 0.6%, up from 0.2% compared to the previous year. The mindshare of OpenText Real User Monitoring is 0.7%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability Mindshare Distribution
ProductMindshare (%)
OpenText Real User Monitoring0.7%
OpenText Diagnostics0.6%
Other98.7%
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

RS
Performance and Fault-tolerance Architect with 1,001-5,000 employees
Very good for transaction level monitoring, but expensive and HP needs better support and training
HP Diagnostics is a very good monitoring tool especially for transaction level monitoring -- it shows hot spots which can be drilled down to DB level, table, query, SP's, record and field level and also at Object level, Classes level,method or Augment levels instead of pinpointing bottlenecks at layer level it goes deep inside for information. It has very good tracing capabilities despite being an agent based tool compared to other agent less monitoring tools. Overall a very good tool for monitoring application diagnostics for quick and easy resolution with help of thread information. Drills down from slow, end-user transactions to the bottle necked component, method, or SQL statement, helping to solve memory, exception, and other common problems Key features and benefits • Automatically detects all components touched by a business process and traces them with no user intervention • Provides complete application visibility across the application lifecycle, enabling higher application quality when applications go live • Reduces mean time to resolution (MTTR) in your J2EE, .NET, ERP, or CRM (SAP, Oracle®, PeopleSoft) environment • Integrates fully with HP Business Availability Center software, HP LoadRunner, and HP Performance Center.
YA
Sr. Solution Architect, Project Manager at a financial services firm with 5,001-10,000 employees
User-level monitoring with near-real-time analytics boosts service availability
The use case is about user-level monitoring and the availability of a service for a user. It's about whether the service is available, its performance, and the type of errors a user is receiving, from a user perspective The functions that Real User Monitor is intended for, which is to provide the…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"HP Diagnostics is a very good monitoring tool especially for transaction level monitoring -- it shows hot spots which can be drilled down to DB level, table, query, SP's, record and field level and also at Object level, Classes level, method or Augment levels instead of pinpointing bottlenecks at layer level it goes deep inside for information."
"The information from the diagnostics is detailed."
"For banking and telecom solutions, it's been quite useful."
"The most valuable feature of Micro Focus Diagnostics is the information reported from an application that has timed out. For example, when you're Googling, or you're booking a ticket for Burj Khalifa here, the longest tower in the world, there are situations where the system can time out. There are times when you might not receive a response on the payment gateway or you are not able to find the reservation. The customer only receives the information that the session has timed out."
"For banking and telecom solutions, it's been quite useful."
"The diagnostics and configuration are the solution's most valuable aspects."
"The diagnostics and configuration are the solution's most valuable aspects."
"The most valuable feature is application performance monitoring."
"Real User Monitor has improved our productivity."
"We found this to be a stable product."
"Very easy to implement."
"If you have an old-fashioned infrastructure with data center servers then this is a good solution for you."
"Real User Monitoring tools help proactively identify problems before they become critical by monitoring thresholds. There is a threshold and an SOA threshold."
"The most useful feature of this solution is tracking, where the application's traffic is monitored, analyzed, and presented as a live session of that particular user so that, for example, everything you do in a bank application transaction can be tracked by the application."
"The Real User Monitor, with its transaction and synthetic transaction monitoring, is the typical classic in APM cases when the customer would like to do transaction monitoring. Micro Focus scores better where the underlying infrastructure management is also covered by Micro Focus tools."
 

Cons

"The GUI and metrics of Micro Focus Diagnostics can be improved. The metrics the solution gathers can be limited and could be enhanced by giving more details."
"The interface could be more user friendly."
"The interface is very old, and not very user-friendly."
"The interface is very old, and not very user-friendly. Most of our clients don't like the UI."
"The interface could be more user friendly."
"Price is little expensive for number of license points and HP Diagnostics trainers are not available in market and no proper support from HP for any diagnotics level queries or issues."
"The GUI and metrics of Micro Focus Diagnostics can be improved."
"The solution's technical support presents a lot of issues with too many delays."
"Some issues with login errors."
"One area to improve is the user interface, of course. The second one is their R&D has virtually stopped building a product roadmap."
"This technology is considered to be older."
"One final complaint I have is that the roadmap from the vendor is not clear, which makes it less attractive to some customers."
"Most of the dashboards require a lot of configuration. We are not happy with the dashboard."
"There have been some issues with customers implementing this solution and with login errors, which could be areas for improvement."
"We would like to see support for non-Windows environments."
 

Pricing and Cost Advice

Information not available
"Compared to other tools, OpenText Real User Monitoring is an expensive solution."
"If I compare with other vendors, other vendors are more expensive"
"Not expensive."
"The price is approximately €30,000 ($35,500 USD) for the enterprise edition."
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Top Industries

By visitors reading reviews
Construction Company
15%
Performing Arts
11%
Manufacturing Company
10%
Comms Service Provider
7%
Construction Company
12%
Government
9%
Performing Arts
8%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business2
Midsize Enterprise3
Large Enterprise7
 

Questions from the Community

Ask a question
Earn 20 points
What needs improvement with Micro Focus Real User Monitor?
The diagnostics perspective, particularly in terms of the root cause analysis of failures, should be improved. There needs to be more development in this area, as the support and the number of peop...
What is your primary use case for Micro Focus Real User Monitor?
The use case is about user-level monitoring and the availability of a service for a user. It's about whether the service is available, its performance, and the type of errors a user is receiving, f...
What advice do you have for others considering Micro Focus Real User Monitor?
I rate the solution as nine. It is a good product. Everyone should have it as it is essential today, but choose the vendor accordingly. I'd rate the solution nine out of ten.
 

Also Known As

Micro Focus Diagnostics, MF Diagnostics
Micro Focus Real User Monitor, Micro Focus RUM, HPE RUM
 

Overview

 

Sample Customers

BSkyB, Alior Bank
Avea, Maccabi Healthcare Services, TEB
Find out what your peers are saying about OpenText Diagnostics vs. OpenText Real User Monitoring and other solutions. Updated: March 2026.
885,376 professionals have used our research since 2012.