OpenText Diagnostics Reviews

Name: OpenText Diagnostics
Brand: OpenText
Rating: 3.9 (4 reviews)

3.9 out of 5

4 reviews
75% willing to recommend

1,985 followers

What is OpenText Diagnostics?

Diagnostics software monitors application transaction health in traditional, virtualized and cloud environments allowing quick isolation and resolution of issues. It gives you a common tool to easily collaborate across the entire application lifecycle and release higher-quality applications. Diagnostics software provides deep drill down into transactions from the end user through the back end. And it uniquely serves as a single tool set for pre-production and production to diagnose application performance bottlenecks quickly and improve quality.

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OpenText Diagnostics is the #65 ranked solution in APM tools. PeerSpot users give OpenText Diagnostics an average rating of 7.8 out of 10. OpenText Diagnostics is most commonly compared to Dynatrace: OpenText Diagnostics vs Dynatrace. OpenText Diagnostics is popular among the large enterprise segment, accounting for 57% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a financial services firm, accounting for 19% of all views.

Buyer's Guide

Application Performance Monitoring (APM) and Observability

April 2025

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Helped 849,686 peers since 2012

Featured OpenText Diagnostics reviews

Ravi Suvvari

Performance and Fault-tolerance Architect with 1,001-5,000 employees

HP Diagnostics is a very good monitoring tool especially for transaction level monitoring -- it shows hot spots which can be drilled down to DB level, table, query, SP's, record and field level and also at Object level, Classes level,method or Augment levels instead of pinpointing bottlenecks at layer level it goes deep inside for information. It has very good tracing capabilities despite being an agent based tool compared to other agent less monitoring tools. Overall a very good tool for monitoring application diagnostics for quick and easy resolution with help of thread information. Drills down from slow, end-user transactions to the bottle necked component, method, or SQL statement, helping to solve memory, exception, and other common problems Key features and benefits • Automatically detects all components touched by a business process and traces them with no user intervention • Provides complete application visibility across the application lifecycle, enabling higher application quality when applications go live • Reduces mean time to resolution (MTTR) in your J2EE, .NET, ERP, or CRM (SAP, Oracle®, PeopleSoft) environment • Integrates fully with HP Business Availability Center software, HP LoadRunner, and HP Performance Center.

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Kalyan Maddula

Presales Manager at a tech services company with 51-200 employees

The most valuable feature of Micro Focus Diagnostics is the information reported from an application that has timed out. For example, when you're Googling, or you're booking a ticket for Burj Khalifa here, the longest tower in the world, there are situations where the system can time out. There are times when you might not receive a response on the payment gateway or you are not able to find the reservation. The customer only receives the information that the session has timed out. By using Micro Focus Diagnostics it will tell you the root cause of why it timed out. It may be the database, a network problem, or an application problem. The information from the diagnostics is detailed. Developers will love it.

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it_user1213956

Consultant at basistek

The initial setup is very easy. It's not complex at all. There are two servers in diagnostics. One of them is the Commander. Commander is our UI. And agents connect data and send it to the Commander. Between Commander and the agent, there is a Mediator server. One of our projects is developed by .net and the other platform is Java. .net agents collect data and Java agents collect data, and Mediator. Mediators send all of the data to Commander. If we have to install a new server, with just agents, it takes about two hours.

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OpenText Diagnostics mindshare

As of May 2025, the mindshare of OpenText Diagnostics in the Application Performance Monitoring (APM) and Observability category stands at 0.2%, up from 0.2% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability

Key learnings from peers

Valuable Features

OpenText Diagnostics offers comprehensive monitoring and performance analysis. Users appreciate its easy integration and real-time data visualization. It provides in-depth error detection, helping teams quickly identify and resolve issues. Customizable dashboards and detailed reporting enhance its value. The tool's scalability supports expanding business requirements, while its robust alert system ensures proactive management. Users note its simplified implementation process and intuitive configurability, making it accessible for various technical skill levels.

"The most valuable feature of Micro Focus Diagnostics is the information reported from an application that has timed out. For example, when you're Googling, or you're booking a ticket for Burj Khalifa here, the longest tower in the world, there are situations where the system can time out. There are times when you might not receive a response on the payment gateway or you are not able to find the reservation. The customer only receives the information that the session has timed out."
"For banking and telecom solutions, it's been quite useful."
"The diagnostics and configuration are the solution's most valuable aspects."

Room for Improvement

OpenText Diagnostics needs improvement in its speed and performance, as some users report slow response times and lagging during crucial tasks. Users mention difficulty with integration into existing systems and suggest better compatibility. Several users express concerns with the complexity of reporting features, indicating they are not intuitive enough. Enhanced customer support is recommended, as some users find it challenging to get timely and effective assistance.

"The GUI and metrics of Micro Focus Diagnostics can be improved. The metrics the solution gathers can be limited and could be enhanced by giving more details."
"The interface could be more user friendly."
"The interface is very old, and not very user-friendly. Most of our clients don't like the UI."

ROI

Users indicated that OpenText Diagnostics significantly improved system performance and decreased downtime, offering substantial cost savings. They highlighted enhanced application visibility and quick problem resolution. It enabled faster root cause analysis and proactive monitoring, reducing time spent on troubleshooting. Users also experienced increased productivity due to the streamlined operations and efficient issue detection. They noted reduced manual intervention and improved compliance, leading to a stronger return on investment.

Pricing

OpenText Diagnostics pricing varies based on customization and business size, starting from $1,500 per year for basic packages. Advanced features and larger enterprise needs may elevate costs, potentially reaching upwards of $5,000. Users express satisfaction with the value, emphasizing robust analytics capabilities and comprehensive support options, including updates and integration assistance, making it a preferred choice for many enterprises seeking reliable diagnostic solutions.

Popular Use Cases

OpenText Diagnostics is primarily used for monitoring and diagnosing system performance issues. It assists in identifying bottlenecks, analyzing application performance, and ensuring system stability. Many users appreciate its ability to provide detailed insights and real-time data, helping IT teams to proactively address potential problems. Its diagnostic capabilities are highly valued for improving efficiency and maintaining smooth operations across various applications and infrastructure.

Service and Support

OpenText Diagnostics provides responsive and knowledgeable support, often receiving positive feedback for their quick resolution times. Users appreciate the professional demeanor and thorough assistance. Some users mention that the support team effectively addresses technical issues, leading to improved system performance. A few comments highlight the ease of reaching support representatives. However, there are occasional mentions of delayed responses during peak times, but these instances appear to be exceptions rather than the norm.

Deployment

Users find OpenText Diagnostics' initial setup straightforward and efficient. Many appreciate the user-friendly guidance provided. However, some note that integrating with existing systems can pose occasional challenges. Users praise its easy configuration and clear instructions but mention that prior familiarity with similar systems helps. Support from OpenText is frequently highlighted as excellent, addressing any setup issues promptly.

Scalability

OpenText Diagnostics is praised for its ability to handle large-scale deployments efficiently and is noted for robust performance under heavy loads. Users find it adaptable to varying business sizes, allowing seamless integration in diverse environments. Some mention its flexibility in scaling resources based on demand. Despite high praise, a few users note occasional challenges with complex setups, but generally, OpenText Diagnostics is regarded as a strong performer in scalability.

Stability

Users highlight that OpenText Diagnostics offers reliable performance and maintains system integrity under various conditions. It provides consistent monitoring and delivers accurate results, which supports seamless operations. Users commend its dependability, noting few instances of crashes or downtime. They appreciate the stable environment it offers, ensuring efficient troubleshooting and analysis. Access to real-time data further enhances its reliability for efficient system management. It efficiently handles workloads without compromising stability.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Application Performance Monitoring (APM) and Observability Buyer's Guide for additional reliable information.