OpenText Diagnostics vs Splunk Observability Cloud comparison

OpenText and Splunk are both solutions in the Application Performance Monitoring (APM) and Observability category. OpenText is ranked #62, while Splunk is ranked #8 with an average rating of 8.4. OpenText holds a 0.3% mindshare in APM, compared to Splunk’s 2.0% mindshare. Additionally, 75% of OpenText users are willing to recommend the solution, compared to 95% of Splunk users who would recommend it.

OpenText Diagnostics

Read 4 OpenText Diagnostics reviews

549 Views
538 Comparison Views

75% willing to recommend

Splunk Observability Cloud

Read 71 Splunk Observability Cloud reviews

5,846 Views
3,391 Comparison Views

95% willing to recommend

OpenText Diagnostics

Splunk Observability Cloud

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Sep 21, 2025

OpenText Diagnostics and Splunk Observability Cloud compete in the observability and diagnostics market. Splunk Observability Cloud often has the upper hand due to its extensive feature set and superior real-time insights, despite OpenText's advantage in pricing and customer support.

Features: OpenText Diagnostics provides robust diagnostics capabilities with strong performance analytics and detailed transaction-level monitoring. Splunk Observability Cloud offers advanced real-time monitoring, machine learning-driven insights, and sophisticated data visualization for seamless data analysis.

Room for Improvement: OpenText Diagnostics could enhance its cloud integration and support for more modern infrastructures. Its user interface may benefit from updates to improve user experience. Additionally, expanding its feature set to compete with other advanced monitoring tools is necessary. Splunk Observability Cloud could simplify its deployment process to reduce complexity. Improving the clarity of its extensive feature documentation would be helpful. Furthermore, offering more cost-effective pricing options could attract a wider range of clients.

Ease of Deployment and Customer Service: OpenText Diagnostics allows flexible implementation and has a reputation for prompt customer service, ensuring quick problem resolution. Splunk Observability Cloud, although more complex to deploy, supports comprehensive service assistance, facilitating smooth operations for clients needing sophisticated integrations.

Pricing and ROI: OpenText Diagnostics is known for its lower initial setup costs and potentially faster ROI. While Splunk Observability Cloud involves higher costs upfront, its innovative features and scalability promise significant return value over time.

To learn more, read our detailed OpenText Diagnostics vs. Splunk Observability Cloud Report (Updated: September 2025).

Buyer's Guide

OpenText Diagnostics vs. Splunk Observability Cloud

September 2025

Download the complete report

Helped 869,760 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

OpenText Diagnostics

Ranking in Application Performance Monitoring (APM) and Observability

62nd

Average Rating

7.8

Number of Reviews

Ranking in other categories

No ranking in other categories

Splunk Observability Cloud

Ranking in Application Performance Monitoring (APM) and Observability

8th

Average Rating

8.2

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Network Monitoring Software (6th), IT Infrastructure Monitoring (7th), Cloud Monitoring Software (8th), Container Management (6th), Digital Experience Monitoring (DEM) (2nd)

Mindshare comparison

As of October 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of OpenText Diagnostics is 0.3%, up from 0.2% compared to the previous year. The mindshare of Splunk Observability Cloud is 2.0%, up from 1.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability Market Share Distribution
Product	Market Share (%)
Splunk Observability Cloud	2.0%
OpenText Diagnostics	0.3%
Other	97.7%

Application Performance Monitoring (APM) and Observability

Featured Reviews

Ravi Suvvari

Performance and Fault-tolerance Architect with 1,001-5,000 employees

Very good for transaction level monitoring, but expensive and HP needs better support and training

HP Diagnostics is a very good monitoring tool especially for transaction level monitoring -- it shows hot spots which can be drilled down to DB level, table, query, SP's, record and field level and also at Object level, Classes level,method or Augment levels instead of pinpointing bottlenecks at layer level it goes deep inside for information. It has very good tracing capabilities despite being an agent based tool compared to other agent less monitoring tools. Overall a very good tool for monitoring application diagnostics for quick and easy resolution with help of thread information. Drills down from slow, end-user transactions to the bottle necked component, method, or SQL statement, helping to solve memory, exception, and other common problems Key features and benefits • Automatically detects all components touched by a business process and traces them with no user intervention • Provides complete application visibility across the application lifecycle, enabling higher application quality when applications go live • Reduces mean time to resolution (MTTR) in your J2EE, .NET, ERP, or CRM (SAP, Oracle®, PeopleSoft) environment • Integrates fully with HP Business Availability Center software, HP LoadRunner, and HP Performance Center.

Read full review

Taiwo Ige

IT Operations Engineer at ABC Supply Co. Inc.

Alerting improves incident response across teams and enables faster awareness before customer impact

Splunk Observability Cloud could be improved in terms of integrations with more technical add-ons, such as Zoom. Although they have one with Zoom, it's not available in the cloud, so having that feature would be beneficial. Essentially, Splunk should continue expanding to create easier ways to ingest logs from different products. The out-of-the-box customizable dashboards in Splunk Observability Cloud are very effective in showcasing IT performance to business leaders. However, there are aspects that could be improved, such as linking dashboards to one another. While IT leaders may not drill down, it's crucial to create levels of dashboards for technical users to find root causes, making it effective for stakeholders.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"For banking and telecom solutions, it's been quite useful."

"The diagnostics and configuration are the solution's most valuable aspects."

"The most valuable feature of Micro Focus Diagnostics is the information reported from an application that has timed out. For example, when you're Googling, or you're booking a ticket for Burj Khalifa here, the longest tower in the world, there are situations where the system can time out. There are times when you might not receive a response on the payment gateway or you are not able to find the reservation. The customer only receives the information that the session has timed out."

"The product retains a lot of log data for subsequent analysis."

"We haven't really experienced any glitches or bugs."

"I like the fact that Splunk APM makes it easy to connect to the application database and run queries against the data."

"I manage six tools, but Splunk Observability Cloud is one of my favorites, and I aspire to build my career specializing in it because it has great features, more attention in the market, and is a relatively new tool with promising growth."

"The most valuable feature is dashboard creation."

"The most valuable features include user time tracking and the ability to analyze application load times."

"The feature of Splunk Observability Cloud that I prefer most is the easy deployment on the cloud."

"The most valuable feature is the ability to customize dashboards based on my queries or any other customization I may need."

More Splunk Observability Cloud pros

Cons

"The interface could be more user friendly."

"The interface is very old, and not very user-friendly. Most of our clients don't like the UI."

"The GUI and metrics of Micro Focus Diagnostics can be improved. The metrics the solution gathers can be limited and could be enhanced by giving more details."

"This solution is difficult to configure and the instructions are complex."

"Splunk Observability Cloud has not yet completely improved our operational performance for our company's resilience as we are just starting out, however, it will help us ultimately to reduce incident time."

"In future updates, I would like to see more predefined monitoring query solutions, which could be more effective."

"The security could be better."

"The only strain point we've encountered with Splunk Observability Cloud is that the search times can be lengthy for some things."

"Splunk Observability Cloud could be improved with better integration with AppDynamics, as we know that's coming, however, it is an issue we've had between the OpenTelemetry and the AppDynamics collector."

"They can get more integration with a few more products. They can also update some of the dashboards that are in there now."

"There are some predefined metrics.......we may want to create customized metrics."

More Splunk Observability Cloud cons

Pricing and Cost Advice

Information not available

"Splunk Observability Cloud is expensive."

"I would rate the price of Splunk Infrastructure Monitoring as an eight out of ten, with ten being the most expensive."

"The price of Splunk APM is less than some of its competitors."

"Splunk APM is a very cost-efficient solution."

"Splunk's infrastructure monitoring costs can be high because our billing is based on data volume measured in terabytes, rather than the number of devices being monitored."

"Licensing cost is the biggest argument I get from those divesting from Splunk. There are those within our organization who say we are going to go to other tools since Splunk is too expensive."

"Splunk APM is expensive."

"Splunk has been fairly expensive, but it has been predictable."

More Splunk Observability Cloud pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which Application Performance Monitoring (APM) and Observability solutions are best for your needs.

See recommendations

869,760 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

No data available

Financial Services Firm

15%

Computer Software Company

12%

Retailer

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	20
Midsize Enterprise	10
Large Enterprise	43

Questions from the Community

Ask a question

Earn 20 points

What do you like most about SignalFx?

The most valuable feature is dashboard creation.

See all answers

What needs improvement with SignalFx?

Regarding dashboard customization, while Splunk has many dashboard building options, customers sometimes need to create specific dashboards, particularly for applicative metrics such as Java and pr...

See all answers

What is your primary use case for SignalFx?

The solution involves observability in general, such as Application Performance Monitoring, and generally addresses digital applications, web applications, sites, and mobile applications. I worked ...

See all answers

Comparisons

Dynatrace vs OpenText Diagnostics

Compared 32% of the time

Splunk AppDynamics vs OpenText Diagnostics

Compared 21% of the time

Broadcom DX Application Performance Management vs OpenText Diagnostics

Compared 18% of the time

Correlsense SharePath vs OpenText Diagnostics

Compared 16% of the time

Omnipliance vs OpenText Diagnostics

Compared 13% of the time

More OpenText Diagnostics Competitors

Sentry vs Splunk Observability Cloud

Compared 7% of the time

Observe vs Splunk Observability Cloud

Compared 6% of the time

Cribl vs Splunk Observability Cloud

Compared 5% of the time

SigNoz vs Splunk Observability Cloud

Compared 5% of the time

Honeycomb Enterprise vs Splunk Observability Cloud

Compared 4% of the time

More Splunk Observability Cloud Competitors

Product Reports

Buyer's Guide

Application Performance Monitoring (APM) and Observability

September 2025

Download OpenText Diagnostics product report

Buyer's Guide

Splunk Observability Cloud

September 2025

Download Splunk Observability Cloud product report

Also Known As

Micro Focus Diagnostics, MF Diagnostics

Splunk Infrastructure Monitoring, Splunk Real User Monitoring (RUM), Splunk Synthetic Monitoring

Overview

Diagnostics software monitors application transaction health in traditional, virtualized and cloud environments allowing quick isolation and resolution of issues. It gives you a common tool to easily collaborate across the entire application lifecycle and release higher-quality applications. Diagnostics software provides deep drill down into transactions from the end user through the back end. And it uniquely serves as a single tool set for pre-production and production to diagnose application performance bottlenecks quickly and improve quality.

OpenText

Splunk Observability Cloud offers sophisticated log searching, data integration, and customizable dashboards. With rapid deployment and ease of use, this cloud service enhances monitoring capabilities across IT infrastructures for comprehensive end-to-end visibility.

Focused on enhancing performance management and security, Splunk Observability Cloud supports environments through its data visualization and analysis tools. Users appreciate its robust application performance monitoring and troubleshooting insights. However, improvements in integrations, interface customization, scalability, and automation are needed. Users find value in its capabilities for infrastructure and network monitoring, as well as log analytics, albeit cost considerations and better documentation are desired. Enhancements in real-time monitoring and network protection are also noted as areas for development.

What are the key features?

Log Searching: Efficiently search and analyze logs from various sources.
Data Integration: Seamlessly integrate with multiple environments.
Dashboard Customization: Tailor dashboards to specific monitoring needs.
Monitoring Capabilities: Provides comprehensive insights into application performance.
Security Features: Analyze and address security threats across systems.
Visualization Tools: Enhance data analysis and system performance optimization.

Why consider this for ROI?

Comprehensive Visibility: Gain complete insights into IT infrastructure.
Performance Optimization: Improve overall system performance and efficiency.
Rapid Deployment: Quick setup to meet organization demands swiftly.
Enhanced Security: Strengthen security measures through detailed analytics.

In industries, Splunk Observability Cloud is implemented for security management by analyzing logs from detection systems, offering real-time alerts and troubleshooting for cloud-native applications. It is leveraged for machine data analysis, improving infrastructure visibility and supporting network and application performance management efforts.

Splunk

Sample Customers

BSkyB, Alior Bank

Sunrun, Yelp, Onshape, Tapjoy, Symphony Commerce, Chairish, Clever, Grovo, Bazaar Voice, Zenefits, Avalara

Buyer's Guide

OpenText Diagnostics vs. Splunk Observability Cloud

September 2025

Free Report: OpenText Diagnostics vs. Splunk Observability Cloud

Find out what your peers are saying about OpenText Diagnostics vs. Splunk Observability Cloud and other solutions. Updated: September 2025.

DOWNLOAD NOW

869,760 professionals have used our research since 2012.

See our OpenText Diagnostics vs. Splunk Observability Cloud report.

See our list of best Application Performance Monitoring (APM) and Observability vendors.

We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.