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OpenText Diagnostics vs Splunk Observability Cloud comparison

OpenText and Splunk are both solutions in the Application Performance Monitoring (APM) and Observability category. OpenText is ranked #64, while Splunk is ranked #11 with an average rating of 8.7. OpenText holds a 0.2% mindshare in APM, compared to Splunk’s 1.2% mindshare. Additionally, 75% of OpenText users are willing to recommend the solution, compared to 94% of Splunk users who would recommend it.
OpenText Diagnostics
Read 4 OpenText Diagnostics reviews
  • 442 Views
  • 258 Comparison Views
75% willing to recommend
Splunk Observability Cloud
Read 52 Splunk Observability Cloud reviews
  • 2,105 Views
  • 865 Comparison Views
94% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on May 11, 2025

OpenText Diagnostics and Splunk Observability Cloud are competing in the IT operations management category. Splunk Observability Cloud has the upper hand due to its comprehensive features and advanced analytics.

Features: OpenText Diagnostics provides in-depth application performance monitoring with proactive alerting and customizable dashboards. Splunk Observability Cloud offers full-stack visibility, real-time alerting, and robust advanced analytics.

Room for Improvement: OpenText Diagnostics could enhance its cloud integration, offer more robust analytics, and streamline its user interface. Splunk Observability Cloud's high cost is a barrier, its setup process is intricate, and it could benefit from more out-of-the-box solutions for various integrations.

Ease of Deployment and Customer Service: OpenText Diagnostics is straightforward to integrate with dedicated customer support, making it easier to implement. Splunk Observability Cloud offers flexible deployment and extensive support resources, though its setup process is more complex.

Pricing and ROI: OpenText Diagnostics is a cost-effective option, ideal for organizations with budget constraints, promising good ROI. Splunk Observability Cloud requires a higher upfront investment but offers substantial ROI for businesses needing comprehensive monitoring.

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Buyer's Guide
OpenText Diagnostics vs. Splunk Observability Cloud
June 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

OpenText Diagnostics
Ranking in Application Performance Monitoring (APM) and Observability
64th
Average Rating
7.8
Number of Reviews
4
Ranking in other categories
No ranking in other categories
Splunk Observability Cloud
Ranking in Application Performance Monitoring (APM) and Observability
11th
Average Rating
8.4
Reviews Sentiment
7.2
Number of Reviews
52
Ranking in other categories
IT Infrastructure Monitoring (7th), Cloud Monitoring Software (8th), Container Management (7th)
 

Mindshare comparison

As of June 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of OpenText Diagnostics is 0.2%, up from 0.2% compared to the previous year. The mindshare of Splunk Observability Cloud is 1.2%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

RS
Very good for transaction level monitoring, but expensive and HP needs better support and training
HP Diagnostics is a very good monitoring tool especially for transaction level monitoring -- it shows hot spots which can be drilled down to DB level, table, query, SP's, record and field level and also at Object level, Classes level,method or Augment levels instead of pinpointing bottlenecks at layer level it goes deep inside for information. It has very good tracing capabilities despite being an agent based tool compared to other agent less monitoring tools. Overall a very good tool for monitoring application diagnostics for quick and easy resolution with help of thread information. Drills down from slow, end-user transactions to the bottle necked component, method, or SQL statement, helping to solve memory, exception, and other common problems Key features and benefits • Automatically detects all components touched by a business process and traces them with no user intervention • Provides complete application visibility across the application lifecycle, enabling higher application quality when applications go live • Reduces mean time to resolution (MTTR) in your J2EE, .NET, ERP, or CRM (SAP, Oracle®, PeopleSoft) environment • Integrates fully with HP Business Availability Center software, HP LoadRunner, and HP Performance Center.
Read full review
Lakshmi Padaga - PeerSpot reviewer
Collaborates performance metrics with log data to pinpoint the exact cause of issues and offers error detection
Splunk APM is a robust tool with many capabilities. There are always areas for potential improvement to enhance its functionality and user experience. For Splunk APM, there could be simplified navigation, like streamlining the user interface to make navigation more intuitive for our users, especially those new to APM, which can enhance usability. We can provide more customization options for dashboards and visualizations to help users tailor the platform to their specific needs. There could be more integration capabilities with a wider range of third-party tools and platforms would also be beneficial. By focusing on these areas, Splunk APM can enhance its value proposition, improve user satisfaction, and better meet the evolving needs of organizations monitoring their application performance.
Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"For banking and telecom solutions, it's been quite useful."
"The diagnostics and configuration are the solution's most valuable aspects."
"The most valuable feature of Micro Focus Diagnostics is the information reported from an application that has timed out. For example, when you're Googling, or you're booking a ticket for Burj Khalifa here, the longest tower in the world, there are situations where the system can time out. There are times when you might not receive a response on the payment gateway or you are not able to find the reservation. The customer only receives the information that the session has timed out."
"The product's deployment phase is good and very easy because it is done with OpenTelemetry for most of the parts."
"The alerts are the most valuable feature."
"Splunk APM provides a holistic view of the application. Unlike other APMs, Splunk's service map is quite effective."
"It is a good tool. It allows you to set alerts for application and infrastructure monitoring, and it allows you to create dashboards."
"Splunk APM helps us to find errors immediately and resolve them."
"The volume it handles is very good, including the number of metrics, the volume number of traces, and more."
"The Add data feature lets you gather any type of log and easily analyze it."
"Dashboards help the application support teams to have a quick look at how their systems are running. It helps other teams as well."
More Splunk Observability Cloud pros
 

Cons

"The GUI and metrics of Micro Focus Diagnostics can be improved. The metrics the solution gathers can be limited and could be enhanced by giving more details."
"The interface could be more user friendly."
"The interface is very old, and not very user-friendly. Most of our clients don't like the UI."
"There are always areas for potential improvement to enhance its functionality and user experience."
"Splunk APM's performance could be improved - at the moment, it's very slow and takes forever to give me what I want."
"Splunk Infrastructure Monitoring's data analytics can be improved by including suggestions for various types of continuous monitoring."
"One thing I recently ran into was that the logs on the server most often get Gzipped after they have been rotated. We found that we were not monitoring some of the things, so we had to go back and pull them in. Right now, it pulls one at a time, untars it, or unzips it, so I cannot look at the entire history. There can be an improvement in that area."
"We have both on-prem and cloud, and the challenge is getting all our log data aggregated or streams aggregated so that it is real-time. We do a pretty good job of that, but our organization is not using it as a security platform when it can do a great job of that."
"In Splunk Observability Cloud, I notice room for improvement in synthetic monitoring. It does not provide output based on server names."
"The cardinality is pretty low."
"We never had any issues when it comes to the type of use cases we are using it for. We did not need more advancement on it, but I know that, in general, everything can be updated. There are tiny little tweaks that can be made regardless of whether it looks better or has a different flow to it than it does right now, but it works pretty well for what we use it for."
More Splunk Observability Cloud cons
 

Pricing and Cost Advice

Information not available
"Splunk has been fairly expensive, but it has been predictable."
"It is expensive."
"Splunk APM is a very cost-efficient solution."
"Splunk APM is expensive."
"Licensing cost is the biggest argument I get from those divesting from Splunk. There are those within our organization who say we are going to go to other tools since Splunk is too expensive."
"The pricing is based on several factors, including the scale of deployment."
"The price of Splunk APM is less than some of its competitors."
"The solution's pricing is competitive. I rate the solution's pricing a seven out of ten. The price of the solution could be cheaper."
More Splunk Observability Cloud pricing and cost advice
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Top Industries

By visitors reading reviews
No data available
Financial Services Firm
18%
Computer Software Company
15%
Retailer
8%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

Ask a question
Earn 20 points
What do you like most about SignalFx?
The most valuable feature is dashboard creation.
See all answers
What needs improvement with SignalFx?
Regarding dashboard customization, while Splunk has many dashboard building options, customers sometimes need to create specific dashboards, particularly for applicative metrics such as Java and pr...
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What is your primary use case for SignalFx?
The solution involves observability in general, such as Application Performance Monitoring, and generally addresses digital applications, web applications, sites, and mobile applications. I worked ...
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Comparisons

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Compared 6% of the time
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Compared 5% of the time
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Compared 4% of the time
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Compared 4% of the time
More Splunk Observability Cloud Competitors
 

Product Reports

Buyer's Guide
Application Performance Monitoring (APM) and Observability
May 2025
OpenText Diagnostics reportDownload OpenText Diagnostics product report
Buyer's Guide
Splunk Observability Cloud
May 2025
Splunk Observability Cloud reportDownload Splunk Observability Cloud product report
 

Also Known As

Micro Focus Diagnostics, MF Diagnostics
Splunk Infrastructure Monitoring
 

Overview

Diagnostics software monitors application transaction health in traditional, virtualized and cloud environments allowing quick isolation and resolution of issues. It gives you a common tool to easily collaborate across the entire application lifecycle and release higher-quality applications. Diagnostics software provides deep drill down into transactions from the end user through the back end. And it uniquely serves as a single tool set for pre-production and production to diagnose application performance bottlenecks quickly and improve quality.
OpenText

Splunk Observability Cloud combines log search, data integration, and dashboards for seamless monitoring, enhancing infrastructure visibility and security. Its cloud integration and scalability support diverse environments, improving operational efficiency.

Splunk Observability Cloud offers comprehensive monitoring tools with user-friendly interfaces, enabling end-to-end infrastructure visibility. Its real-time alerting and predictive capabilities enhance security monitoring, while centralized dashboards provide cross-platform visibility. Users benefit from fast data integration and extensive insights into application performance. Despite its advantages, improvements could be made in integration with other tools, data reliability, scalability, and cost management. Users face challenges in configuration complexity and require better automation and endpoint protection features. Enhancing AI integration, alerts, and adaptation for high-throughput services could further improve usability.

What are the key features of Splunk Observability Cloud?
  • Log Search: Efficiently search and analyze log data for enhanced insights.
  • Data Integration: Fast integration across platforms for comprehensive visibility.
  • Custom Dashboards: Powerful and adaptable dashboards for real-time monitoring.
  • Cloud Integration: Seamless integration with cloud services for scalable solutions.
  • Application Performance Monitoring: Advanced tools for improving application performance.
What benefits and ROI should be expected?
  • Infrastructure Monitoring: Improved visibility and monitoring across infrastructure components.
  • Operational Efficiency: Enhancements in data analysis lead to efficient operations.
  • Business Resilience: Supports adaptability and swift responses to changing needs.
  • Security Management: Enhances threat identification and response through real-time alerts.
  • Compliance Support: Aids in meeting compliance and auditing requirements effectively.

In industries like finance and healthcare, Splunk Observability Cloud is implemented for application performance monitoring and infrastructure metrics. Its ability to track incidents and analyze machine data benefits network infrastructure, while distributed tracing and log analysis aid in tackling security threats. Organizations often integrate it for compliance and auditing purposes, enhancing visibility into network traffic and optimizing performance.

Splunk
 

Sample Customers

BSkyB, Alior Bank
Sunrun, Yelp, Onshape, Tapjoy, Symphony Commerce, Chairish, Clever, Grovo, Bazaar Voice, Zenefits, Avalara
Buyer's Guide
OpenText Diagnostics vs. Splunk Observability Cloud
June 2025
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