Dynatrace vs OpenText Diagnostics comparison

Why PeerSpot?

Dynatrace and OpenText are both solutions in the Application Performance Monitoring (APM) and Observability category. Dynatrace is ranked #2 with an average rating of 8.8, while OpenText is ranked #66. Dynatrace holds a 4.9% mindshare in APM, compared to OpenText’s 0.7% mindshare. Additionally, 96% of Dynatrace users are willing to recommend the solution, compared to 75% of OpenText users who would recommend it.

Dynatrace

Read 363 Dynatrace reviews

45,567 Views
30,986 Comparison Views

96% willing to recommend

OpenText Diagnostics

Read 4 OpenText Diagnostics reviews

2,551 Views
2,500 Comparison Views

75% willing to recommend

Dynatrace

OpenText Diagnostics

Comparison Buyer's Guide

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Executive SummaryUpdated on Jul 24, 2024

OpenText Diagnostics and Dynatrace are both key players in the performance monitoring space. Dynatrace is generally favored due to its extensive features, while OpenText Diagnostics stands out for cost and customer support.

What features are offered by OpenText Diagnostics in comparison to Dynatrace?

Users highlight Dynatrace's powerful AI-driven analytics, automated issue resolution, and advanced capabilities for complex environments. OpenText Diagnostics is appreciated for its comprehensive application monitoring, ease of integration, and straightforward deployment process.

What areas of improvement can be found in OpenText Diagnostics in comparison to Dynatrace?

OpenText Diagnostics users point out the need for better scalability, more intuitive tools for inexperienced users, and enhancements in its alerting system. Dynatrace users seek improvements in alerting system, more flexible deployment options, and reduced complexity in setup.

How is the ease of deployment and customer service of OpenText Diagnostics in comparison to Dynatrace?

OpenText Diagnostics is praised for its straightforward deployment process and responsive customer support. Dynatrace receives positive feedback for customer service but is more complex to deploy due to its rich feature set. Users find OpenText Diagnostics easier to implement, while Dynatrace's support is also reliable.

What setup costs and ROI can be seen with OpenText Diagnostics in comparison to Dynatrace?

OpenText Diagnostics is noted for its lower setup costs and faster ROI. Dynatrace, though more expensive, is considered worth the investment due to its superior performance and features. Users are generally content with the value provided by both products, with cost as a differentiator.

To learn more, read our detailed Dynatrace vs. OpenText Diagnostics Report (Updated: November 2026).

Buyer's Guide

Dynatrace vs. OpenText Diagnostics

November 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Dynatrace

Ranking in Application Performance Monitoring (APM) and Observability

2nd

Average Rating

8.8

Reviews Sentiment

6.9

Number of Reviews

363

Ranking in other categories

Log Management (7th), Mobile APM (3rd), Container Monitoring (2nd), AIOps (1st), AI Observability (3rd)

OpenText Diagnostics

Ranking in Application Performance Monitoring (APM) and Observability

66th

Average Rating

7.8

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of November 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Dynatrace is 4.9%, down from 8.1% compared to the previous year. The mindshare of OpenText Diagnostics is 0.7%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability Mindshare Distribution
Product	Mindshare (%)
Dynatrace	4.9%
OpenText Diagnostics	0.7%
Other	94.4%

Application Performance Monitoring (APM) and Observability

Featured Reviews

Vinothkumar Sugumar

Senior Software Engineer at a retailer with 10,001+ employees

Unified dashboards have provided end-to-end visibility and now streamline API latency troubleshooting

I think Dynatrace can be improved in dashboard creation, as this is the face of a product. Although Dynatrace may have many things, new users typically do not know the whole power of the product. To onboard new people, it would be beneficial to provide template dashboards or suggested dashboards. Organizations working with microservice architecture will follow some templates, so suggesting simple, hand-picked features that are really helpful could make a difference. Quick configurable and customizable templates would be very useful. Whenever they come into the product, they can use this template and feel that their product is applied to it. Immediately, they will think everything is online and can improve easily. This base can be provided in template form. Since Dynatrace has a lot of features now, the AI integration makes it simple, but the product itself is very huge. To understand and utilize it, maybe it would be good to index the essential features.

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Ravi Suvvari

Performance and Fault-tolerance Architect with 1,001-5,000 employees

Very good for transaction level monitoring, but expensive and HP needs better support and training

HP Diagnostics is a very good monitoring tool especially for transaction level monitoring -- it shows hot spots which can be drilled down to DB level, table, query, SP's, record and field level and also at Object level, Classes level,method or Augment levels instead of pinpointing bottlenecks at layer level it goes deep inside for information. It has very good tracing capabilities despite being an agent based tool compared to other agent less monitoring tools. Overall a very good tool for monitoring application diagnostics for quick and easy resolution with help of thread information. Drills down from slow, end-user transactions to the bottle necked component, method, or SQL statement, helping to solve memory, exception, and other common problems Key features and benefits • Automatically detects all components touched by a business process and traces them with no user intervention • Provides complete application visibility across the application lifecycle, enabling higher application quality when applications go live • Reduces mean time to resolution (MTTR) in your J2EE, .NET, ERP, or CRM (SAP, Oracle®, PeopleSoft) environment • Integrates fully with HP Business Availability Center software, HP LoadRunner, and HP Performance Center.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Dynatrace not only tells you that your users are having issues with your application, but also where you should look to fix the issues."

"In terms of rating the product, I think with all the changes they're making with it, it's probably a nine out of 10."

"Automatic instrumentation of new services and technology without the need to install specific agents or modules."

"PurePath is one of the best features."

"The most valuable feature is the RUM, as we finally have 100% visibility on website performance, including third-party sources."

"It has created total transparency between technology and business on all aspects of systems and performance as well as being a proxy for network performance through user experience monitoring."

"It will allow us to eventually become more proactive when problems start arising. We can see them before they happen and address them before there is any impact to our customers."

"Often, we are busy working on other tasks when something goes wrong with the site. Getting timely alerts is very important to our needs as a business."

More Dynatrace pros

"For banking and telecom solutions, it's been quite useful."

"HP Diagnostics is a very good monitoring tool especially for transaction level monitoring -- it shows hot spots which can be drilled down to DB level, table, query, SP's, record and field level and also at Object level, Classes level, method or Augment levels instead of pinpointing bottlenecks at layer level it goes deep inside for information."

"The diagnostics and configuration are the solution's most valuable aspects."

"The information from the diagnostics is detailed."

"The most valuable feature of Micro Focus Diagnostics is the information reported from an application that has timed out. For example, when you're Googling, or you're booking a ticket for Burj Khalifa here, the longest tower in the world, there are situations where the system can time out. There are times when you might not receive a response on the payment gateway or you are not able to find the reservation. The customer only receives the information that the session has timed out."

Cons

"It is always requiring us to update the Dynatrace client."

"I would like to see AppMon also integrated in the Dynatrace portal. There are certain features, which I am not saying are not there in Dynatrace, but I am used to in AppMon."

"There are a lot of features that could be added that would make this a very useful solution, but it is getting there."

"We need extended support for some of the agents, the one-agent technologies under Managed. We've got some old legacy platforms that don't have one-agent support yet."

"Pricing is still too expensive."

"The real complexity that I've seen with Dynatrace is to learn how to navigate through all the options in the troubleshooting process. We have a lot of ways to evaluate the same problem. We had some difficulties in the beginning with the use of the product, but after some time and some experience we have overcome this problem."

"The product could be faster and lighter, especially the rich client which uses many resources."

"The cost is somewhat high."

More Dynatrace cons

"Price is little expensive for number of license points and HP Diagnostics trainers are not available in market and no proper support from HP for any diagnotics level queries or issues."

"The interface could be more user friendly."

"The GUI and metrics of Micro Focus Diagnostics can be improved. The metrics the solution gathers can be limited and could be enhanced by giving more details."

"The interface is very old, and not very user-friendly. Most of our clients don't like the UI."

Pricing and Cost Advice

"It is quite costly. Dynatrace was the most expensive, compared to the other products we looked at. But it was also a lot better. If you want value for your money, Dynatrace is the way to go."

"We found a tool that can be utilized by testing, DevOps, marketing, software engineering, and monitoring. Before, we always had everybody doing their own thing. Now, everybody's utilizing one tool, which is huge. That is a huge savings."

"Licensing is very interesting, as you pay only for what is being monitored. A lot of things are given away for no additional cost. If you have a great IT consolidation, it will be pretty cheap. If you have a lot of servers, it will be heavier."

"Dynatrace is an expensive solution."

"Setup cost is very low considering that it is an almost totally, automatic process."

"Its licensing is complicated or not transparent."

"The product is definitely worth taking a look at. Be aware that it is probably more pricey than other options on the market, but there are a lot of capabilities. Dynatrace has an eye toward the future and the computing and monitoring needs that we are gonna need for the cloud. "

"The price of the solution is expensive."

More Dynatrace pricing and cost advice

Information not available

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Top Industries

By visitors reading reviews

Financial Services Firm

17%

Outsourcing Company

10%

Manufacturing Company

Healthcare Company

Financial Services Firm

16%

Construction Company

15%

Comms Service Provider

Performing Arts

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	81
Midsize Enterprise	50
Large Enterprise	303

No data available

Questions from the Community

Any advice about APM solutions?

The key is to have a holistic view over the complete infrastructure, the ones you have listed are great for APM if you need to monitor applications end to end. I have tested them all and have not f...

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What cloud monitoring software did you choose and why?

While the environment does matter in the selection of an APM tool, I prefer to use Dynatrace to manage the entire stack. Both production and Dev/Test. I find it to be quite superior to anything els...

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Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

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Product Reports

Buyer's Guide

Dynatrace

November 2026

Download Dynatrace product report

Buyer's Guide

Application Performance Monitoring (APM) and Observability

October 2026

Download OpenText Diagnostics product report

Also Known As

No data available

Micro Focus Diagnostics, MF Diagnostics

Overview

Dynatrace is advancing observability for today’s digital businesses, helping to transform the complexity of modern digital ecosystems into powerful business assets. By leveraging AI-powered insights, Dynatrace enables organizations to analyze, automate, and innovate faster to drive their business forward. To learn more about how Dynatrace can help your business, visit www.dynatrace.com, visit our blog and follow us on LinkedIn and X @dynatrace.

Dynatrace

OpenText Diagnostics offers detailed transaction-level monitoring, providing insights at database, object, and method levels. It aims to improve application visibility and reduce mean time to repair (MTTR) while integrating smoothly with HP's software suite.

OpenText Diagnostics automatically detects components, allows for flexible configuration, and provides detailed diagnostic information of application timeouts. It is particularly useful in identifying root causes like database or network issues. However, there are challenges with its interface, high pricing, lack of trainers, and insufficient cloud-based environment support. It is widely used in finance and government sectors for examining application code.

What are the most important features?

Transaction-Level Monitoring: Provides deep insights at DB, object, and method levels.
Automatic Component Detection: Enhances application visibility by detecting components automatically.
Integration with HP Software: Fully integrates with HP's software for a seamless experience.
Performance Configuration: Allows adjustments for better performance.

What benefits should users look for?

Reduced MTTR: Quick identification and resolution of issues.
Detailed Diagnostics: Offers insights into timeouts and root causes.
Efficient Issue Identification: Valuable for pinpointing and understanding session timeouts.

In finance and government sectors, OpenText Diagnostics is used to efficiently view application data and code inspection. Organizations transitioning to cloud platforms like AWS for improved data management often use it alongside tools like Micro Focus BPM to enhance functionality across environments including SAP, Java, and MQ.

OpenText

Sample Customers

TD Bank, Zurich North America, Accenture, Macquarie, United Airlines, Raymond James, BT, Vodafone, Air France-KLM, TELUS, American Airlines, Air Canada, ADT, Virgin Money

BSkyB, Alior Bank

Buyer's Guide

Dynatrace vs. OpenText Diagnostics

November 2026

Free Report: Dynatrace vs. OpenText Diagnostics

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