OpenText Business Process Monitoring vs OpenText Real User Monitoring comparison

OpenText Business Process Monitoring and OpenText Real User Monitoring are both solutions in the Application Performance Monitoring (APM) and Observability category. OpenText Business Process Monitoring is ranked #40 with an average rating of 7.5, while OpenText Real User Monitoring is ranked #42 with an average rating of 7.7. OpenText Business Process Monitoring holds a 0.4% mindshare in APM, compared to OpenText Real User Monitoring’s 0.6% mindshare. Additionally, 100% of OpenText Business Process Monitoring users are willing to recommend the solution, compared to 58% of OpenText Real User Monitoring users who would recommend it.

OpenText Business Process M...

Read 6 OpenText Business Process Monitoring reviews

666 Views
653 Comparison Views

100% willing to recommend

OpenText Real User Monitoring

Read 11 OpenText Real User Monitoring reviews

916 Views
861 Comparison Views

58% willing to recommend

OpenText Business Process M...

OpenText Real User Monitoring

Comparison Buyer's Guide

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Executive SummaryUpdated on Jul 24, 2024

OpenText Real User Monitoring and OpenText Business Process Monitoring compete in performance analysis. OpenText Business Process Monitoring has the upper hand for its superior features despite higher costs.

What features are offered by OpenText Real User Monitoring in comparison to OpenText Business Process Monitoring?

OpenText Real User Monitoring offers robust real-time analytics, user behavior tracking, and pricing and support strengths. OpenText Business Process Monitoring provides comprehensive process automation, detailed process performance metrics, and superior feature sets.

What areas of improvement can be found in OpenText Real User Monitoring in comparison to OpenText Business Process Monitoring?

OpenText Real User Monitoring could enhance integration capabilities, report customization, and more intuitive set-up process. OpenText Business Process Monitoring users call for improved integration with third-party tools, user-friendly setup process, and challenges in report customization.

How is the ease of deployment and customer service of OpenText Real User Monitoring in comparison to OpenText Business Process Monitoring?

OpenText Real User Monitoring is straightforward to deploy but has mixed reviews on customer service. OpenText Business Process Monitoring is more complex to deploy but offers superior customer support.

What setup costs and ROI can be seen with OpenText Real User Monitoring in comparison to OpenText Business Process Monitoring?

OpenText Real User Monitoring is cost-effective with a quicker ROI. OpenText Business Process Monitoring, despite higher setup costs, delivers substantial ROI through extensive features.

To learn more, read our detailed OpenText Business Process Monitoring vs. OpenText Real User Monitoring Report (Updated: December 2025).

Buyer's Guide

OpenText Business Process Monitoring vs. OpenText Real User Monitoring

December 2025

Download the complete report

Helped 881,114 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

OpenText Business Process M...

Ranking in Application Performance Monitoring (APM) and Observability

40th

Average Rating

7.8

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

No ranking in other categories

OpenText Real User Monitoring

Ranking in Application Performance Monitoring (APM) and Observability

42nd

Average Rating

6.6

Reviews Sentiment

6.4

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of January 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of OpenText Business Process Monitoring is 0.4%, up from 0.1% compared to the previous year. The mindshare of OpenText Real User Monitoring is 0.6%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability Market Share Distribution
Product	Market Share (%)
OpenText Business Process Monitoring	0.4%
OpenText Real User Monitoring	0.6%
Other	99.0%

Application Performance Monitoring (APM) and Observability

Featured Reviews

Aphiwat Leetavorn.

CTO at Marco Technology

Proactive monitoring boosts system reliability but requires improved protocol support and script customization

Improvements can be made to OpenText Business Process Monitoring, especially since we have faced issues with protocol support and creating scripts in past implementations. Creating a proactive request requires a specific skill set, so a template for scripts that work across various protocols should be recommended. The dashboard of OpenText Business Process Monitoring is good enough, but in my operational environment, it is not sufficient. Therefore, I have had to customize everything beyond the package, utilizing Prometheus and Grafana to render more dashboards.

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Yasir Amin

Sr. Solution Architect, Project Manager at a financial services firm with 5,001-10,000 employees

User-level monitoring with near-real-time analytics boosts service availability

The use case is about user-level monitoring and the availability of a service for a user. It's about whether the service is available, its performance, and the type of errors a user is receiving, from a user perspective The functions that Real User Monitor is intended for, which is to provide the…

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Automates processes and allows reports and statistics to improve the speed at which changes and assets are managed."

"The stability has been very good over the years."

"The tool team was sort of aware of those tools to deal with. And, that helped us to deliver the project on time."

"The main benefits of using OpenText Business Process Monitoring for my company include anomaly detection and proactive analysis, which enhance our monitoring capabilities."

"The most useful feature of this solution is tracking. When the application's traffic has been monitored it is taken from that particular application and analyzed. It is then given a live session of that particular user. For example, if you are using your bank application to do some kind of transaction, everything that you do can be tracked by that application."

"The reporting feature is good for us."

"It is a good product."

"With the solution, you can easily access any issues in your infrastructure."

"Very easy to implement."

"Real User Monitoring tools help proactively identify problems before they become critical by monitoring thresholds. There is a threshold and an SOA threshold."

"Real User Monitor has improved our productivity."

"It offers near-real-time analytics, which is helpful."

More OpenText Real User Monitoring pros

Cons

"Product documentation is lacking, and sometimes, incorrect. Having better documentation will allow business analysts and data center personnel to rely on the Micro Focus help desk less."

"The solution should offer better integration with other tools from a service management perspective."

"Improvements can be made to OpenText Business Process Monitoring, especially since we have faced issues with protocol support and creating scripts in past implementations."

"It doesn't have SNMP, the standard communication protocol for sending alerts."

"The solution's technical support presents a lot of issues with too many delays."

"The product needs more R&D to make it easier and more compatible with other software."

"When we want to monitor our encrypted traffic, this product doesn't work because our cipher is not supported."

"Real User Monitor needs to cover more protocols to provide more in-depth information. It could also be better at monitoring voice-related traffic. There is currently no visibility in that channel."

"The diagnostics perspective, particularly in terms of the root cause analysis of failures, should be improved."

"This technology is considered to be older."

"Some issues with login errors."

"Customer support needs to improve by bringing in more people who are knowledgeable about the tool, as there are very few left."

More OpenText Real User Monitoring cons

Pricing and Cost Advice

"On a three-year license package, it was a good deal."

"The price is approximately €30,000 ($35,500 USD) for the enterprise edition."

"If I compare with other vendors, other vendors are more expensive"

"Compared to other tools, OpenText Real User Monitoring is an expensive solution."

"Not expensive."

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881,114 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Performing Arts

13%

Insurance Company

Financial Services Firm

Manufacturing Company

12%

Performing Arts

10%

Computer Software Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	2
Midsize Enterprise	3
Large Enterprise	7

Questions from the Community

What is your experience regarding pricing and costs for Micro Focus Business Process Monitor?

I find OpenText Business Process Monitoring quite expensive, and while it feels expensive, I see it as an affordable investment overall.

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What needs improvement with Micro Focus Business Process Monitor?

See all answers

What is your primary use case for Micro Focus Business Process Monitor?

The idea behind OpenText Business Process Monitoring since the beginning is very good, as it is proactive. We do not wait until the system crashes or misbehaves; we put the application request into...

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What needs improvement with Micro Focus Real User Monitor?

The diagnostics perspective, particularly in terms of the root cause analysis of failures, should be improved. There needs to be more development in this area, as the support and the number of peop...

See all answers

What is your primary use case for Micro Focus Real User Monitor?

See all answers

What advice do you have for others considering Micro Focus Real User Monitor?

I rate the solution as nine. It is a good product. Everyone should have it as it is essential today, but choose the vendor accordingly. I'd rate the solution nine out of ten.

See all answers

Comparisons

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Compared 19% of the time

Instana Dynamic APM vs OpenText Business Process Monitoring

Compared 12% of the time

Splunk AppDynamics vs OpenText Business Process Monitoring

Compared 10% of the time

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Compared 14% of the time

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Compared 13% of the time

Splunk AppDynamics vs OpenText Real User Monitoring

Compared 13% of the time

New Relic vs OpenText Real User Monitoring

Compared 10% of the time

LogicMonitor vs OpenText Real User Monitoring

Compared 9% of the time

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Product Reports

Buyer's Guide

Application Performance Monitoring (APM) and Observability

January 2026

OpenText Business Process Monitoring report

Download OpenText Business Process Monitoring product report

Buyer's Guide

OpenText Real User Monitoring

January 2026

Download OpenText Real User Monitoring product report

Also Known As

Micro Focus Business Process Monitor, HPE Business Process Monitor

Micro Focus Real User Monitor, Micro Focus RUM, HPE RUM

Overview

OpenText Business Process Monitoring is an Application monitoring software.

Proactively and consistently monitor business processes to identify performance issues before they affect users.

Review affected service level agreements.

BPM provides consistent, predictable measurements that help you associate the business impact with its root cause.

OpenText

Real User Monitoring (RUM) an End user monitoring that gives you visibility into user behavior for fast, targeted problem resolution. It monitors the performance and availability of business-critical application services for all users at all locations all the time. It automatically discovers underlying infrastructure and classifies user actions - giving you instant visibility into session and whole service health over web, cloud, and mobile user experience. It allows you to trace user experience across tiers, capture live sessions, see where customers clicked, measure response times, and see pages that caused problems. And you can easily capture and replay user sessions to create test scripts that reflect real user behavior. All this data gives you new ability to analyze which application transactions your users are performing and what application response they are experiencing. RUM currently supports over 20 application protocols and applications such as SAP, Citrix, and native mobile application monitoring on Android.

OpenText

Sample Customers

United Airlines, Vodafone Ireland, TEB, The Australian Red Cross Blood Service

Avea, Maccabi Healthcare Services, TEB

Buyer's Guide

OpenText Business Process Monitoring vs. OpenText Real User Monitoring

December 2025

Free Report: OpenText Business Process Monitoring vs. OpenText Real User Monitoring

Find out what your peers are saying about OpenText Business Process Monitoring vs. OpenText Real User Monitoring and other solutions. Updated: December 2025.

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