OpenText Business Process Monitoring vs OpenText Real User Monitoring comparison

OpenText Business Process Monitoring and OpenText Real User Monitoring are both solutions in the Application Performance Monitoring (APM) and Observability category. OpenText Business Process Monitoring is ranked #30 with an average rating of 9.0, while OpenText Real User Monitoring is ranked #47 with an average rating of 7.7. OpenText Business Process Monitoring holds a 0.1% mindshare in APM, compared to OpenText Real User Monitoring’s 0.2% mindshare. Additionally, 100% of OpenText Business Process Monitoring users are willing to recommend the solution, compared to 58% of OpenText Real User Monitoring users who would recommend it.

OpenText Business Process M...

Read 6 OpenText Business Process Monitoring reviews

335 Views
165 Comparison Views

100% willing to recommend

OpenText Real User Monitoring

Read 11 OpenText Real User Monitoring reviews

447 Views
247 Comparison Views

58% willing to recommend

OpenText Business Process M...

OpenText Real User Monitoring

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Jul 24, 2024

OpenText Real User Monitoring and OpenText Business Process Monitoring compete in performance analysis. OpenText Business Process Monitoring has the upper hand for its superior features despite higher costs.

What features are offered by OpenText Real User Monitoring in comparison to OpenText Business Process Monitoring?

OpenText Real User Monitoring offers robust real-time analytics, user behavior tracking, and pricing and support strengths. OpenText Business Process Monitoring provides comprehensive process automation, detailed process performance metrics, and superior feature sets.

What areas of improvement can be found in OpenText Real User Monitoring in comparison to OpenText Business Process Monitoring?

OpenText Real User Monitoring could enhance integration capabilities, report customization, and more intuitive set-up process. OpenText Business Process Monitoring users call for improved integration with third-party tools, user-friendly setup process, and challenges in report customization.

How is the ease of deployment and customer service of OpenText Real User Monitoring in comparison to OpenText Business Process Monitoring?

OpenText Real User Monitoring is straightforward to deploy but has mixed reviews on customer service. OpenText Business Process Monitoring is more complex to deploy but offers superior customer support.

What setup costs and ROI can be seen with OpenText Real User Monitoring in comparison to OpenText Business Process Monitoring?

OpenText Real User Monitoring is cost-effective with a quicker ROI. OpenText Business Process Monitoring, despite higher setup costs, delivers substantial ROI through extensive features.

To learn more, read our detailed OpenText Business Process Monitoring vs. OpenText Real User Monitoring Report (Updated: June 2025).

Buyer's Guide

OpenText Business Process Monitoring vs. OpenText Real User Monitoring

June 2025

Download the complete report

Helped 857,162 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

OpenText Business Process M...

Ranking in Application Performance Monitoring (APM) and Observability

30th

Average Rating

7.8

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

No ranking in other categories

OpenText Real User Monitoring

Ranking in Application Performance Monitoring (APM) and Observability

47th

Average Rating

6.6

Reviews Sentiment

6.4

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of June 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of OpenText Business Process Monitoring is 0.1%, down from 0.1% compared to the previous year. The mindshare of OpenText Real User Monitoring is 0.2%, down from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability

Featured Reviews

Aphiwat Leetavorn.

CTO at Marco Technology

Proactive monitoring boosts system reliability but requires improved protocol support and script customization

Improvements can be made to OpenText Business Process Monitoring, especially since we have faced issues with protocol support and creating scripts in past implementations. Creating a proactive request requires a specific skill set, so a template for scripts that work across various protocols should be recommended. The dashboard of OpenText Business Process Monitoring is good enough, but in my operational environment, it is not sufficient. Therefore, I have had to customize everything beyond the package, utilizing Prometheus and Grafana to render more dashboards.

Read full review

Aphiwat Leetavorn.

CTO at Marco Technology

Offers back-end monitoring, so it can analyze user experience but when customers change the software or version, this tool is quite sensitive

Real User Monitoring tools help proactively identify problems before they become critical by monitoring thresholds. There is a threshold and an SOA threshold. For example, it starts to go yellow, and if it becomes red, the system will crash. When it starts to become yellow (Threshold Approaching), we have to resolve it. This is the same case where we'll know what happened before it's too late. So we can make an early decision to prevent it, maybe by kicking some users off the system before it crashes.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Automates processes and allows reports and statistics to improve the speed at which changes and assets are managed."

"The tool team was sort of aware of those tools to deal with. And, that helped us to deliver the project on time."

"The stability has been very good over the years."

"The main benefits of using OpenText Business Process Monitoring for my company include anomaly detection and proactive analysis, which enhance our monitoring capabilities."

"The technical support is good at resolving issues."

"It offers near-real-time analytics, which is helpful."

"With the solution, you can easily access any issues in your infrastructure."

"Real User Monitor has improved our productivity."

"The most useful feature of this solution is tracking. When the application's traffic has been monitored it is taken from that particular application and analyzed. It is then given a live session of that particular user. For example, if you are using your bank application to do some kind of transaction, everything that you do can be tracked by that application."

"Real User Monitoring tools help proactively identify problems before they become critical by monitoring thresholds. There is a threshold and an SOA threshold."

"The reporting feature is good for us."

"The most valuable feature is application performance monitoring."

More OpenText Real User Monitoring pros

Cons

"Product documentation is lacking, and sometimes, incorrect. Having better documentation will allow business analysts and data center personnel to rely on the Micro Focus help desk less."

"Improvements can be made to OpenText Business Process Monitoring, especially since we have faced issues with protocol support and creating scripts in past implementations."

"The solution should offer better integration with other tools from a service management perspective."

"It doesn't have SNMP, the standard communication protocol for sending alerts."

"One area to improve is the user interface, of course. The second one is their R&D has virtually stopped building a product roadmap."

"The product needs more R&D to make it easier and more compatible with other software."

"Everybody is moving away from traffic and installing agents on the application to do the job, but Micro Focus is using traditional ways to collect the traffic. They should change their architecture completely."

"This technology is considered to be older."

"When we want to monitor our encrypted traffic, this product doesn't work because our cipher is not supported."

"Some issues with login errors."

"Customer support needs to improve by bringing in more people who are knowledgeable about the tool, as there are very few left."

"We would like to see support for non-Windows environments."

More OpenText Real User Monitoring cons

Pricing and Cost Advice

"On a three-year license package, it was a good deal."

"The price is approximately €30,000 ($35,500 USD) for the enterprise edition."

"Compared to other tools, OpenText Real User Monitoring is an expensive solution."

"Not expensive."

"If I compare with other vendors, other vendors are more expensive"

See which vendors are best for you

Use our free recommendation engine to learn which Application Performance Monitoring (APM) and Observability solutions are best for your needs.

See recommendations

857,162 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

No data available

Financial Services Firm

28%

Government

Real Estate/Law Firm

Energy/Utilities Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What needs improvement with Micro Focus Business Process Monitor?

The current challenges surprised me. It doesn't have SNMP, the standard communication protocol for sending alerts. It's still using SNMP version one, which surprised everyone and required extra pro...

See all answers

What is your primary use case for Micro Focus Business Process Monitor?

We wanted to have synthetic monitoring transactions in place, and we have used it for a while with previous tools. It’s basically Topaz or HP, then Micro Focus, and now it’s OpenText. We used it fo...

See all answers

What advice do you have for others considering Micro Focus Business Process Monitor?

I would recommend it to other users because I know the pros and cons. The cons are something we can take care of. We’ll be able to cover off the risk because I know the things now. But the pros are...

See all answers

What needs improvement with Micro Focus Real User Monitor?

The diagnostics perspective, particularly in terms of the root cause analysis of failures, should be improved. There needs to be more development in this area, as the support and the number of peop...

See all answers

What is your primary use case for Micro Focus Real User Monitor?

The use case is about user-level monitoring and the availability of a service for a user. It's about whether the service is available, its performance, and the type of errors a user is receiving, f...

See all answers

What advice do you have for others considering Micro Focus Real User Monitor?

I rate the solution as nine. It is a good product. Everyone should have it as it is essential today, but choose the vendor accordingly. I'd rate the solution nine out of ten.

See all answers

Comparisons

Dynatrace vs OpenText Business Process Monitoring

Compared 100% of the time

More OpenText Business Process Monitoring Competitors

OpenText SiteScope vs OpenText Real User Monitoring

Compared 100% of the time

More OpenText Real User Monitoring Competitors

Product Reports

Buyer's Guide

Application Performance Monitoring (APM) and Observability

June 2025

OpenText Business Process Monitoring report

Download OpenText Business Process Monitoring product report

Buyer's Guide

OpenText Real User Monitoring

May 2025

Download OpenText Real User Monitoring product report

Also Known As

Micro Focus Business Process Monitor, HPE Business Process Monitor

Micro Focus Real User Monitor, Micro Focus RUM, HPE RUM

Overview

OpenText Business Process Monitoring is an Application monitoring software.

Proactively and consistently monitor business processes to identify performance issues before they affect users.

Review affected service level agreements.

BPM provides consistent, predictable measurements that help you associate the business impact with its root cause.

OpenText

Real User Monitoring (RUM) an End user monitoring that gives you visibility into user behavior for fast, targeted problem resolution. It monitors the performance and availability of business-critical application services for all users at all locations all the time. It automatically discovers underlying infrastructure and classifies user actions - giving you instant visibility into session and whole service health over web, cloud, and mobile user experience. It allows you to trace user experience across tiers, capture live sessions, see where customers clicked, measure response times, and see pages that caused problems. And you can easily capture and replay user sessions to create test scripts that reflect real user behavior. All this data gives you new ability to analyze which application transactions your users are performing and what application response they are experiencing. RUM currently supports over 20 application protocols and applications such as SAP, Citrix, and native mobile application monitoring on Android.

OpenText

Sample Customers

United Airlines, Vodafone Ireland, TEB, The Australian Red Cross Blood Service

Avea, Maccabi Healthcare Services, TEB

Buyer's Guide

OpenText Business Process Monitoring vs. OpenText Real User Monitoring

June 2025

Free Report: OpenText Business Process Monitoring vs. OpenText Real User Monitoring

Find out what your peers are saying about OpenText Business Process Monitoring vs. OpenText Real User Monitoring and other solutions. Updated: June 2025.

DOWNLOAD NOW

857,162 professionals have used our research since 2012.

See our OpenText Business Process Monitoring vs. OpenText Real User Monitoring report.

See our list of best Application Performance Monitoring (APM) and Observability vendors.

We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.