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Office 365 vs Workplace by Facebook comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Office 365
Average Rating
8.6
Reviews Sentiment
6.6
Number of Reviews
145
Ranking in other categories
Content Collaboration Platforms (2nd)
Workplace by Facebook
Average Rating
7.8
Reviews Sentiment
8.4
Number of Reviews
5
Ranking in other categories
Enterprise Social Software (8th)
 

Mindshare comparison

While both are Messaging and Collaboration solutions, they serve different purposes. Office 365 is designed for Content Collaboration Platforms and holds a mindshare of 8.8%, up 6.0% compared to last year.
Workplace by Facebook, on the other hand, focuses on Enterprise Social Software, holds 2.9% mindshare, down 4.2% since last year.
Content Collaboration Platforms Market Share Distribution
ProductMarket Share (%)
Office 3658.8%
Dropbox Business - Enterprise10.1%
Microsoft OneDrive for Business9.4%
Other71.7%
Content Collaboration Platforms
Enterprise Social Software Market Share Distribution
ProductMarket Share (%)
Workplace by Facebook2.9%
Slack Business - Enterprise15.5%
Microsoft Teams14.4%
Other67.2%
Enterprise Social Software
 

Featured Reviews

Gary Cook - PeerSpot reviewer
Access to advanced features boosts productivity despite pricing concerns in developing regions
I need to do maintenance for Office 365 very seldom, once a year. In the maintenance process for Office 365, we have about 12 people involved. For the maintenance side of Office 365, only one person is involved. Looking at Office 365's pricing, I would give it a 4 on a scale from 1 to 10. My overall rating for Office 365 is an 8 out of 10, but for the product itself, I would give it a 10. I would definitely recommend Office 365 to other businesses, probably a 9 out of 10 for recommendation. This is only because of its price and the fact that they do not take into account developing countries such as South Africa, where they should give us more favorable prices or local prices. We do not have a partnership with Microsoft, which is a sore point for us. We have reached out to Microsoft South Africa, and they are very hard to contact and largely uncooperative. We are a B-Level 2 and a B-Level 1, which are local affirmative action ratings that companies get. Level 1 is the highest, and Level 8 is the lowest. We hold amongst the highest BEE ratings, but we have not found Microsoft South Africa to be forthcoming or very open. We should have a partnership with them, and we run Power BI as we are a Power BI shop now. I strongly would want to see a box within Office 365 for our team to have ChatGPT through OpenAI as well. We use Excel as a data source for many tasks and find that it integrates really well with Python. We write a lot of Python code and use Excel as a data sheet many times, and we operate through SQL and other zero elements as well. From an Office 365 viewpoint, we find that with Copilot and Python and Excel's provision for Python, it is very useful.
Aryan Singh1 - PeerSpot reviewer
Offers good integration features but needs to offer more flexibility in the language option offered
There are a couple of things that can be improved in the tool. When we are talking about communications, the tool has interoperable cataloging. The only thing that needs a certain level of improvement within Meta is the vernacular, which can be dependent, as we cannot choose the process of communication that is happening in it. After I launch a bot, if I move from one country to another, and if the entire communication is happening in German, while I have just moved from France, and I need to buy a particular choice of vehicle, then I would want the entire communication to happen in my language. What Meta does not allow as of now is that if I am reaching out to you in French, then only you can have the conversation in French. You cannot select a language in the middle of a conversation. If I want to have a conversation in French, there is a very limited selection. Until and unless a conversation is triggered from a particular language, we do not have the option to choose another language. The tool gives you flexibility in the language, but that is on the business and not on the customer, which sometimes limits the approachability aspect.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable feature is the integration between net and mobile devices."
"The phone VoIP product provides genuine a unified communication solution."
"The most innovative feature of Office 365 is the Power Apps, which allows us to automate literally everything that we want automated. For example, sending attachments to specific folders on SharePoint, adding people's SharePoint when certain apps are performed, or emailing certain people at certain instances, such as when you've done a follow-up with the CRM and you need a marketing email to be sent out at a particular point."
"The most valuable feature of Office 365 is automatic saving. If something happens on the computer your work is saved."
"It's inexpensive to license."
"I like that it is cloud-based, wherefrom any computer I can access my documents and continue working."
"Cloud-based management is valuable and software deployment is positive."
"OneNote is the feature I use the most. We also frequently use the Power Apps features."
"Storage is the best thing about the solution."
"The product was easy to use."
"The tool's integration feature benefited the workflow...it helped centralize communication."
"The solution is used as a knowledge platform for sharing knowledge and information that everybody can easily access."
"A full-featured collaboration tool that is as easy to use as Facebook."
 

Cons

"Integration with other platforms can be improved."
"The feature to convert PDF file to a Word document needs improvement as well as the feature to save the file automatically when typing, without using the save command."
"Microsoft Word is a little bit left behind regarding the tools it has."
"The security should be improved."
"Could include integration with other single sign-on solutions."
"Office 365 could allow for smoother collaboration with other companies, which is the main reason we use it. The B2B connection is something we need, like global adverse lists between two tenants or multiple users. That's what we're missing at the moment."
"A need that a company like ours has is that we want to be able to have data flow into one tool, for example, for all the management of tasks through the company and workflow of who is doing what and so on. There are no real solutions for this at the moment in Office 365. It would be nice if they could implement this in the next release, so we can have one solution from one company giving us the whole data and flow of data into the company."
"Office 365 could be easier to use at first. Tutorials are needed to know how to use the solution."
"There needs to be a restriction on who can download content."
"The conferencing feature does not work well with multiple parties or locations."
"The implementation could be made easier."
"What Meta does not allow as of now is that if I am reaching out to you in French, then only you can have the conversation in French. You cannot select a language in the middle of a conversation."
"The product should allow users to assign tasks and automate processes."
 

Pricing and Cost Advice

"For the moment, we are paying on a monthly basis because we are still adapting the support and how we want to proceed. I think we will move to paying for the annual license."
"Licensing, billing, and accounting are available from the management interface."
"I would rate the solution 3 out of 5 for the price. I think Microsoft presents a good solution concerning the price."
"The price of Office 365 is very expensive."
"The pricing is not really high, but one can get the software with the license key for free."
"Good reporting and good value subscriptions for international calls."
"I think that we pay $9.99 USD per user, monthly."
"The pricing is good for all the features that we receive, e.g., Skype for Business."
"The solution seemed expensive to me."
"The cost has become one-tenth of the cost in comparison to the old techniques. As we were able to qualify and nurture these leads, the overall cost of the entire sales process was reduced."
"The regular package costs us $4 per user per month."
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Top Industries

By visitors reading reviews
Computer Software Company
18%
Government
8%
Outsourcing Company
7%
Performing Arts
7%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business62
Midsize Enterprise29
Large Enterprise68
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Office 365?
For pricing, I think it's fairly priced, I would rate it 8.
What needs improvement with Office 365?
The areas of Office 365 that have room for improvement are what should be better in this solution.
What is your primary use case for Office 365?
A typical use case for Office 365 is how I primarily use this solution.
What do you like most about Workplace by Facebook?
The solution is used as a knowledge platform for sharing knowledge and information that everybody can easily access.
What needs improvement with Workplace by Facebook?
There are a couple of things that can be improved in the tool. When we are talking about communications, the tool has interoperable cataloging. The only thing that needs a certain level of improvem...
What is your primary use case for Workplace by Facebook?
I use the solution in my company to create chatbots for our clients, like BMW in India. We have been working on WhatsApp chatbots and Facebook marketing, where we have integrated Adobe Marketo for ...
 

Also Known As

Microsoft Office 365, Office 365 Enterprise, Office 365 Enterprise E1, Office 365 Enterprise E3, Office 365 Enterprise E5, Office 365 ProPlus, Office 365 Business, Office 365 Business Essentials, Office 365 Business Premium, Office 365 F1
Facebook Workplace, Facebook at Work
 

Overview

 

Sample Customers

Me & the Bees Lemonade
Royal Bank of Scotland, UST Global, DNB Bank, Smart, IJM Corporation, Telenor Group, Mobilink, Landmark Group, Yes Bank, BrightTALK, Kenshoo, Godrej Consumer Products
Find out what your peers are saying about Dropbox, Microsoft, Google and others in Content Collaboration Platforms. Updated: September 2025.
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