Workplace by Facebook Reviews

Name: Workplace by Facebook
Brand: Meta
Rating: 3.9 (5 reviews)

Vendor: Meta

3.9 out of 5

5 reviews
100% willing to recommend

602 followers

What is Workplace by Facebook?

Facebook Workplace is a dedicated and secure space for companies to connect, communicate and collaborate. Organizations of all sizes can use familiar Facebook features such as News Feed, groups, messages and events to get things done.

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Workplace by Facebook is the #8 ranked solution in top Enterprise Social Software. PeerSpot users give Workplace by Facebook an average rating of 7.8 out of 10. Workplace by Facebook is most commonly compared to Atlassian Confluence: Workplace by Facebook vs Atlassian Confluence.

Buyer's Guide

Enterprise Social Software

June 2025

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Featured Workplace by Facebook reviews

Aryan Singh1

Product Manager at Infozion

There are a couple of things that can be improved in the tool. When we are talking about communications, the tool has interoperable cataloging. The only thing that needs a certain level of improvement within Meta is the vernacular, which can be dependent, as we cannot choose the process of communication that is happening in it. After I launch a bot, if I move from one country to another, and if the entire communication is happening in German, while I have just moved from France, and I need to buy a particular choice of vehicle, then I would want the entire communication to happen in my language. What Meta does not allow as of now is that if I am reaching out to you in French, then only you can have the conversation in French. You cannot select a language in the middle of a conversation. If I want to have a conversation in French, there is a very limited selection. Until and unless a conversation is triggered from a particular language, we do not have the option to choose another language. The tool gives you flexibility in the language, but that is on the business and not on the customer, which sometimes limits the approachability aspect.

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PaulAnderson1

Group Data Architect at CapQuest Group Ltd

We stopped using the solution in June this year. If someone is already using Microsoft 365, they should see if they could use the built-in capabilities of Yammer rather than paying additional licensing for Workplace. If they are not using the full Microsoft 365 suite, using Workplace would probably make sense. It's safe and familiar looking. Everyone is familiar with the look and feel of how it operates. The licenses seemed quite expensive. I don't think we used all the functionalities of the solution. Overall, I rate the solution an eight out of ten.

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Kristine Ismael

Partner at Ismael and Co., CPAs

Storage is the best thing about the solution. We can check the conversations and files from projects that we had three years ago. If we have some training or files and the new hires need to review them, we can store them in the solution. The product also provides a knowledge library that people can access.

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Workplace by Facebook mindshare

As of July 2025, the mindshare of Workplace by Facebook in the Enterprise Social Software category stands at 3.4%, down from 4.0% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Enterprise Social Software

Key learnings from peers

Valuable Features

Workplace by Facebook offers valuable features including seamless integration of posting, groups, collaboration, and surveys. Its storage capabilities allow retrieval of past conversations and files, ideal for training new hires. Users find the interface intuitive due to its resemblance to Facebook, enhancing ease of use. It serves as a robust knowledge platform accessible by all. Integration with legacy systems is supported through APIs provided by third-party services, offering flexibility and compatibility with platforms like WhatsApp and Google RCS.

"The tool's integration feature benefited the workflow...it helped centralize communication."
"The solution is used as a knowledge platform for sharing knowledge and information that everybody can easily access."
"The product was easy to use."

Room for Improvement

Workplace by Facebook faces challenges with multi-party conferencing, both in telephony and video. Users express a need for task assignment and process automation features similar to KiSSFLOW. Many groups are created, causing membership confusion. Restrictions on content download and screenshots are lacking. The platform's language options are limited, preventing seamless multilingual communication. Group-specific knowledge platforms are needed instead of a general one, and chat rooms could enhance communication in future updates.

"What Meta does not allow as of now is that if I am reaching out to you in French, then only you can have the conversation in French. You cannot select a language in the middle of a conversation."
"There needs to be a restriction on who can download content."
"The implementation could be made easier."

Pricing

"The cost has become one-tenth of the cost in comparison to the old techniques. As we were able to qualify and nurture these leads, the overall cost of the entire sales process was reduced."
"The solution seemed expensive to me."
"The regular package costs us $4 per user per month."

Popular Use Cases

Workplace by Facebook is primarily utilized for corporate communication, including internal communication within HR teams for activity tracking and project updates. Companies use it for company-wide communication, with HR announcements and executive blogs. It facilitates collaboration and information sharing. Users employ Workplace for creating chatbots, integrating with WhatsApp and Facebook marketing, and connecting with Meta facilities.

Deployment

Initial setup of Workplace by Facebook was straightforward. Deployment took about an hour. Familiarity with Facebook and Messenger made the process intuitive for many. Being a cloud-based platform, users found the work version easy to integrate into their operations.

Stability

Workplace by Facebook is regarded as very stable. Users have experienced no issues with stability, noting that it works perfectly and remains reliably consistent.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

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Learn more about Workplace by Facebook

Workplace by Facebook was previously known as Facebook Workplace, Facebook at Work.

Workplace by Facebook customers

Royal Bank of Scotland, UST Global, DNB Bank, Smart, IJM Corporation, Telenor Group, Mobilink, Landmark Group, Yes Bank, BrightTALK, Kenshoo, Godrej Consumer Products