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NetBrain vs ThousandEyes comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

NetBrain
Average Rating
7.2
Reviews Sentiment
6.9
Number of Reviews
6
Ranking in other categories
Network Troubleshooting (16th), Network Automation (5th)
ThousandEyes
Average Rating
8.2
Reviews Sentiment
7.3
Number of Reviews
19
Ranking in other categories
Network Monitoring Software (7th), Cloud Monitoring Software (12th), Digital Experience Monitoring (DEM) (4th)
 

Mindshare comparison

While both are Network Management solutions, they serve different purposes. NetBrain is designed for Network Troubleshooting and holds a mindshare of 2.8%, up 1.9% compared to last year.
ThousandEyes, on the other hand, focuses on Network Monitoring Software, holds 3.1% mindshare, down 3.9% since last year.
Network Troubleshooting Market Share Distribution
ProductMarket Share (%)
NetBrain2.8%
Wireshark13.5%
LinkRunner12.0%
Other71.7%
Network Troubleshooting
Network Monitoring Software Market Share Distribution
ProductMarket Share (%)
ThousandEyes3.1%
Zabbix10.1%
SolarWinds NPM4.2%
Other82.6%
Network Monitoring Software
 

Featured Reviews

Deborah Gamelin - PeerSpot reviewer
Good monitoring and troubleshoot capabilities, improves overall network traffic visibility
In my organization, we had 130,000 network devices that needed to be brought into the solution and mapped. NetBrain can handle the scale but the engineers that manage those devices have to go in and update all of them to allow NetBrain permission to poll them. It can get a little stressful for everybody when you're trying to roll out new stuff when you've got other issues that have to be addressed with other devices. In some cases, our devices had no automation at all. One example is the Cisco 3650. Right now, if you went through the inventory list, you see that we have different versions running. Some are on one version, whereas others are on another version. The problem with upgrading them is that they need to be done overnight because we don't want to disrupt any network traffic during business hours. Consequently, it could take us years to upgrade the versions before we can even get them onto these new tools. This may be an internal issue but it's a big one when you have a lot of devices. Even if you had 10,000 devices, it's still an issue. You have to consider the compatibility of the device against the tool, and being able to use certain commands to upgrade it.
Abdalraheem Asha - PeerSpot reviewer
Has improved collaboration with providers and pinpointed issues across regional networks
ThousandEyes has been the most user-friendly tool I have seen in the past couple of years, making life easier in troubleshooting and helping us find what's happening while offering vivid options on how to use the agents or the server-side tools with multiple options to trace out the issues. The best features ThousandEyes offers include the ability to place two different points or nodes, such as a server or a node in the cloud in my account, then installing agents and tracing the connectivity which helps me build a perfect user experience to check what's happening while users access my resources. I love the dashboards in ThousandEyes and the way I see the results after placing or doing the tests; this is perfect, and I would say this is the best thing. ThousandEyes has positively impacted my organization by raising the customer experience and positive feedback by over 70% due to the complex situation with local service providers, allowing me to resolve user feedback and issues which enhanced the user experience significantly. I measure the 70% improvement in customer experience through customer tickets and feedback after resolving issues, where previously, users faced problems and limited time on the platform, and after using ThousandEyes, the user time reached up to five to six hours a day, even for teams possibly totaling 30 hours a day.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"NetBrain is a very simple tool."
"Chain management is a good feature. I don't get it on other solutions."
"A reliable, time-saving tool for providing accurate layer 2 and layer 3 network mappings."
"This product has good network monitoring and troubleshooting capabilities."
"Enables maps to be drawn out."
"The authentication overall - including to the VPN and LAN - is excellent."
"Overall, I would rate ThousandEyes nine out of ten."
"The most valuable features are integration and ease of use."
"It's fairly easy to set up."
"The most valuable features of ThousandEyes are the full monitoring capabilities and the ability to identify the exact location of problems in the path between the application and the end-user."
"The company provides excellent service."
"The solution is very easy to use."
"The most valuable feature of ThousandEyes is user-friendliness. It has been essential for us to have a solution that is easy to use."
 

Cons

"Each device needs to be configured to allow NetBrain to poll for the information it needs, which can be very time-consuming for a large network."
"Support needs to improve for the installed product and some of the reporting could be more flexible to provide more complete cataloging."
"The IP interface brief isn't consistent."
"The solution could integrate more automation."
"It would be nice if the setup was a little simpler. Also, if the solution could provide more training materials for new people coming into our company so they can quickly learn how to use the functionalities."
"Presently, it lacks the ability to integrate with other Cisco products."
"There is room for improvement in terms of customization and user-friendliness."
"The guest portal is hard to use."
"It would be nice if the solution covered other areas like server monitoring."
"It's an expensive solution."
"It might be practical to extend monitoring capabilities to include network devices"
"They only offer synthetic requests."
"ThousandEyes could improve the dashboards by adding more features."
 

Pricing and Cost Advice

"The product is expensive, but less expensive than some of the competition and worth the price."
"Licensing is based on a per-device basis, which means that it can get very expensive if you have a large number of devices."
"In our company, we incur a yearly expense in our company for the licensing part. I rate the solution's pricing a seven out of ten since it is expensive."
"The solution is cheap."
"It is a quite expensive solution."
"The solution costs several thousand dollars per year."
"The solution's pricing is cheap; I rate it a five out of ten."
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Top Industries

By visitors reading reviews
Manufacturing Company
12%
Computer Software Company
12%
Financial Services Firm
10%
Government
10%
Computer Software Company
14%
Financial Services Firm
13%
Manufacturing Company
9%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business5
Midsize Enterprise3
Large Enterprise11
 

Questions from the Community

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What is the best network monitoring software for large enterprises?
It actually depends on the exact purpose or requirements. Some tools are better for only network devices while others are better from a cloud monitoring or APM monitoring perspective. You can check...
What needs improvement with ThousandEyes?
An area where ThousandEyes can be improved is in providing more in-depth packet analysis; we've found instances where ThousandEyes indicates everything is okay, but it's actually not. I would recom...
 

Overview

 

Sample Customers

CompuCon, TD Ameritrade, Move Inc.
Wayfair, GitHub, Craigslist, Comcast, SurveyMonkey, Lyft, Box, HP, Zendesk, IO Data Centers, Good Technology, NNTCommunications, Proofpoint, Schneider, Crowdstrike, Avera, Pitney Bowes, InstartLogic, Shutterfly, Shutterstock, Condé Nast, Roche, Jive, Actelion, Brocade, Infor, Okta, JLL, DigitalOcean, Zuora, NetSuite, CloudFlare, One, DemonWare, Quantcast, Carbonite, CareerBuilder, Prosper, Oscar, Slack
Find out what your peers are saying about Auvik, NetAlly, Wireshark and others in Network Troubleshooting. Updated: October 2025.
872,922 professionals have used our research since 2012.