New Relic vs Oracle Log Analytics Cloud Service comparison

New Relic and Oracle are both solutions in the IT Operations Analytics category. New Relic is ranked #3 with an average rating of 8.0, while Oracle is ranked #15. New Relic holds a 10.5% mindshare in IOA, compared to Oracle’s 2.6% mindshare. Additionally, 94% of New Relic users are willing to recommend the solution, compared to 66% of Oracle users who would recommend it.

New Relic

Read 168 New Relic reviews

12,960 Views
1,296 Comparison Views

94% willing to recommend

Oracle Log Analytics Cloud ...

Read 3 Oracle Log Analytics Cloud Service reviews

344 Views
341 Comparison Views

66% willing to recommend

New Relic

Oracle Log Analytics Cloud ...

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Executive SummaryUpdated on Jan 1, 2025

New Relic and Oracle Log Analytics Cloud Service compete in the log management and analytics category. New Relic has the upper hand in pricing and customer support, while Oracle Log Analytics Cloud Service is superior in features, offering a comprehensive solution for those prioritizing extensive analytics capabilities.

Features: New Relic offers an intuitive dashboard, real-time monitoring, and customizable alerts for deep insights. It integrates smoothly with existing systems. Oracle Log Analytics Cloud Service includes robust machine learning integrations, a wide range of analytical tools for advanced queries, and detailed data visualizations.

Ease of Deployment and Customer Service: New Relic features straightforward deployment with minimal setup, supported by comprehensive documentation and strong customer service. Oracle Log Analytics Cloud Service has a cloud-native deployment model that can initially be challenging but benefits from an extensive support network that aids in problem resolution.

Pricing and ROI: New Relic provides competitive pricing leading to higher immediate ROI. Oracle Log Analytics Cloud Service, with a higher initial setup cost, delivers long-term value through its extensive feature set, suggesting greater cost efficiency despite the initial cost.

To learn more, read our detailed New Relic vs. Oracle Log Analytics Cloud Service Report (Updated: December 2025).

Buyer's Guide

New Relic vs. Oracle Log Analytics Cloud Service

December 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

New Relic

Ranking in IT Operations Analytics

3rd

Average Rating

8.4

Reviews Sentiment

7.0

Number of Reviews

168

Ranking in other categories

Application Performance Monitoring (APM) and Observability (4th), Network Monitoring Software (8th), IT Infrastructure Monitoring (8th), Mobile APM (3rd), Cloud Monitoring Software (5th), AIOps (4th)

Oracle Log Analytics Cloud ...

Ranking in IT Operations Analytics

15th

Average Rating

7.4

Reviews Sentiment

8.1

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of January 2026, in the IT Operations Analytics category, the mindshare of New Relic is 10.5%, down from 18.3% compared to the previous year. The mindshare of Oracle Log Analytics Cloud Service is 2.6%, up from 2.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Operations Analytics Market Share Distribution
Product	Market Share (%)
New Relic	10.5%
Oracle Log Analytics Cloud Service	2.6%
Other	86.9%

IT Operations Analytics

Featured Reviews

BasilJiji

System Engineer at a retailer with 10,001+ employees

Real-time alerts have reduced server outage impact and support fast incident response

In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

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Niranjan Singh

Principal Solution Architect- Security & Privacy at Sify Technologies

Provides different types of logs, but the logs are dispersed in different layers

As per RBI's regulations, we have to perform active log collection and retention of logs for a certain period. The market is too competitive, and various technologies are being adopted. Different cloud providers are available in the market. I am an SIEM service provider. My technology should be well-versed to accommodate all kinds of landscapes from where I can actively collect and process real-time events. I might lose a customer if I miss something due to a technical glitch. Once I address a specific requirement, Oracle should consider it a universal problem. We have to secure the information assets in today's world. This information should be secure in all kinds of environments and geographies, whether deployed on-premise or on the cloud. All different types of logs are available in a unified manner in Oracle. Overall, I rate the solution a five or six out of ten.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"New Relic has positively impacted my organization by providing peace of mind to my clients, and it also gives a lot of insight to their marketing department on how users interact with their websites or how they work with them."

"It has a simple initial setup."

"The most valuable features are infrastructure monitoring and application performance monitoring (APM)."

"The best feature of New Relic is its simple look and feel, making it easier to use than other tools."

"The breakdown of the response time of different components and getting in-depth details of the slow component are the most valuable features. It is easy to use, and it gets the job done."

"The most valuable feature is the ability to manage the application flow."

"The solution is scalable, and it is easy because all the documentation is available."

"We use it for monitoring, identifying when services go down, or when they are outside of what we would consider normal operations."

More New Relic pros

"The solution provides different types of logs like audit, service, and API logs."

"The IT analysis provides the best solution as to how the infrastructure is going."

"The most valuable feature is mapping."

Cons

"New Relic APM is a good tool, and it has a database of failures, but it could use a list of customer-specific failures. New Relic APM should be able to give my company advanced analytics through AI."

"There were some settings we had issues with."

"In terms of usability, I think the UI is acceptable, but it does not really guide you along with what you actually need."

"We would like a dashboard feature to be created for this product. This would allow us to monitor both the front and back-end of our UIs performance, and then report on it."

"Real-user monitoring would be helpful as it would help me to really understand the client-side performance of the application."

"One thing that we noticed was that historical information was only for a limited period, which was not helpful in certain scenarios. For example, if I want to size my system for an event for New Year or Christmas season based on the historical data, I won't be able to find the historical data. Currently, the data is limited to three months. It would be helpful if they can provide historical data for a longer duration so that we can plan our system accordingly."

"Data Dog captures the entire session and then provides it as a video player path, which gives more insight into what the user was doing. It's pretty impressive. New Relic does that, yet it only captures using a couple of screenshots, which is not very detailed since you are unable to see the entire user flow."

"The deployment process could be improved."

More New Relic cons

"The pricing could be improved."

"The logs in the solution are dispersed in different layers, so we have to pick the logs from different areas."

"Reporting is sometimes a little slow."

Pricing and Cost Advice

"This solution required a license and it is better than some other competitors."

"They gave us aggressive discounts when they were brought in for the first time, but they have also kept them for the year-on-year renewals, which has been absolutely fine."

"This is an expensive tool."

"We deploy everything on AWS. Purchasing the product on AWS Marketplace made it easier for us."

"The pricing and licensing are good if you have an account manager and a partner manager who are looking to help out."

"The solution is priced reasonably. New Relic APM is one of the best products for me because it's economical, so anyone can easily pick it over other solutions and use it."

"The pricing could be better. We did not purchase the full version. Maybe if we applied all the other features of the full version of New Relic, we could get all the features that we feel are missing."

"Pricing is better with New Relic APM than Dynatrace."

More New Relic pricing and cost advice

"The solution is cheap compared to its alternatives."

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Top Industries

By visitors reading reviews

Financial Services Firm

14%

Computer Software Company

10%

Manufacturing Company

Retailer

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	65
Midsize Enterprise	50
Large Enterprise	71

No data available

Questions from the Community

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

See all answers

What do you like most about New Relic Insights?

The product's initial setup phase was very easy.

See all answers

What needs improvement with New Relic Insights?

For our end-to-end use case, New Relic is completely satisfactory, and we extensively rely on its features for our day-to-day life. I would like to have more AI and ML-based suggestions and algorit...

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Comparisons

Dynatrace vs New Relic

Compared 10% of the time

Datadog vs New Relic

Compared 8% of the time

Splunk AppDynamics vs New Relic

Compared 6% of the time

Elastic Observability vs New Relic

Compared 4% of the time

Azure Monitor vs New Relic

Compared 3% of the time

More New Relic Competitors

Splunk Enterprise Security vs Oracle Log Analytics Cloud Service

Compared 53% of the time

Apica vs Oracle Log Analytics Cloud Service

Compared 25% of the time

Evanios vs Oracle Log Analytics Cloud Service

Compared 22% of the time

More Oracle Log Analytics Cloud Service Competitors

Product Reports

Buyer's Guide

New Relic

January 2026

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Buyer's Guide

IT Operations Analytics

January 2026

Oracle Log Analytics Cloud Service report

Download Oracle Log Analytics Cloud Service product report

Also Known As

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

No data available

Overview

New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.

New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.

What are New Relic's most important features?

Real-Time Monitoring: Provides instant visibility into application performance.
Detailed Transaction Tracing: Identifies specific transaction issues quickly.
Error Rate Tracking: Monitors and reports on error occurrences efficiently.
Customizable Dashboards: Tailors dashboard views for specific needs.
APM Integration: Seamlessly integrates with application performance management tools.

What benefits and ROI should be considered?

Operational Efficiency: Quick issue detection reduces downtime.
Improved Debugging: Enhanced error analysis supports rapid problem resolution.
Comprehensive Monitoring: Offers a holistic view of application performance and user behavior.
Incident Management: Integration with incident tools helps streamline responses.
Efficient Alerts: Rapid alert systems ensure timely notifications of issues.

In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.

New Relic

Oracle Log Analytics Cloud Service is a software-as-a-service solution that monitors, aggregates, indexes, and analyzes all log data from your applications and infrastructure (running on-premises or in the cloud). It enables users to search, explore, and correlate this data to troubleshoot problems faster and derive operational insight to make better decisions.

Oracle

Sample Customers

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

Safexpress, Optima, Astute Business Solutions

Buyer's Guide

New Relic vs. Oracle Log Analytics Cloud Service

December 2025

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