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New Relic vs Oracle Log Analytics Cloud Service comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 1, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

New Relic
Ranking in IT Operations Analytics
3rd
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
176
Ranking in other categories
Application Performance Monitoring (APM) and Observability (4th), Network Monitoring Software (9th), IT Infrastructure Monitoring (9th), Mobile APM (2nd), Cloud Monitoring Software (3rd), AIOps (5th)
Oracle Log Analytics Cloud ...
Ranking in IT Operations Analytics
16th
Average Rating
7.4
Reviews Sentiment
8.1
Number of Reviews
3
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of July 2026, in the IT Operations Analytics category, the mindshare of New Relic is 8.3%, down from 16.0% compared to the previous year. The mindshare of Oracle Log Analytics Cloud Service is 2.4%, up from 2.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Operations Analytics Mindshare Distribution
ProductMindshare (%)
New Relic8.3%
Oracle Log Analytics Cloud Service2.4%
Other89.3%
IT Operations Analytics
 

Featured Reviews

BasilJiji - PeerSpot reviewer
System engineer at a retailer with 10,001+ employees
Real-time alerts have reduced server outage impact and support fast incident response
In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.
Niranjan Singh - PeerSpot reviewer
Principal Solution Architect- Security & Privacy at Sify Technologies
Provides different types of logs, but the logs are dispersed in different layers
As per RBI's regulations, we have to perform active log collection and retention of logs for a certain period. The market is too competitive, and various technologies are being adopted. Different cloud providers are available in the market. I am an SIEM service provider. My technology should be well-versed to accommodate all kinds of landscapes from where I can actively collect and process real-time events. I might lose a customer if I miss something due to a technical glitch. Once I address a specific requirement, Oracle should consider it a universal problem. We have to secure the information assets in today's world. This information should be secure in all kinds of environments and geographies, whether deployed on-premise or on the cloud. All different types of logs are available in a unified manner in Oracle. Overall, I rate the solution a five or six out of ten.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The best feature of New Relic is its simple look and feel, making it easier to use than other tools."
"Overall, it improves the experience of the customers and site users."
"The most important thing is that it tells us where the latency in throughput and response time are."
"As a dev-ops tool, it has been priceless, as we are now able to pinpoint issues much quicker and can significantly reduce our downtime."
"It provides information on where time is spent overall in server requests."
"Monitoring is a crucial thing for every work, and New Relic is doing a very good job in this part."
"The service maps that it creates, the health maps that it creates, the insights that it provides, etc., are all quite useful."
"It is easier to create new dashboards in the New Relic interface, and it is also easier to query if when I want to monitor a different parameter or time duration on my dashboard."
"The solution provides different types of logs like audit, service, and API logs."
"Using this solution enables our users to figure out, within a second, any problems with the application or the database."
"The most valuable feature is mapping."
"The IT analysis provides the best solution as to how the infrastructure is going."
 

Cons

"New Relic can be improved in a few areas. I noticed that some things can be easily done through Splunk but not through New Relic."
"The docs in API and dashboards seem to be a little behind and overly verbose, I don’t want to have to jump back and forth."
"It’s really powerful with a lot of features, but some training and documentation from New Relic would be useful."
"Errors insights have room for improvement especially error analysis part which is somewhat less compared to similar tool Splunk."
"I think that there have been some questionable product enhancements. Over a year ago, New Relic rolled out a new navigation that really disrupted our workflow."
"In the next release, I'd like to see a better pricing structure."
"Better error reporting Better ability to drill-down into errors"
"The one thing I really wanted to see was to getting more granular with the data, which may be coming in Insights."
"The pricing could be improved."
"The logs in the solution are dispersed in different layers, so we have to pick the logs from different areas."
"The reporting is sometimes a little slow."
 

Pricing and Cost Advice

"If I remember it correctly, the pricing was based on the core, and the monthly subscription used to cost us $1,500 or $2,000. We had pre-prod and production services. Costing was different for pre-prod and production. For pre-prod, it was 40% less than the production service cost. It was a combined package."
"I recommend using the free version of New Relic. If you like the free version and understand its importance for your company, you can move to the trial. Then, you can migrate to the paid version."
"The detection piece of it brings us a big return on investment."
"We deploy everything on AWS. Purchasing the product on AWS Marketplace made it easier for us."
"This is an expensive tool."
"The pricing could be better. We did not purchase the full version. Maybe if we applied all the other features of the full version of New Relic, we could get all the features that we feel are missing."
"They gave us aggressive discounts when they were brought in for the first time, but they have also kept them for the year-on-year renewals, which has been absolutely fine."
"The price of the solution could be less expensive. You have to pay a lot for each user. There is an additional cost for extra features."
"The solution is cheap compared to its alternatives."
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Top Industries

By visitors reading reviews
Financial Services Firm
14%
Manufacturing Company
9%
Computer Software Company
8%
Outsourcing Company
7%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business65
Midsize Enterprise52
Large Enterprise79
No data available
 

Questions from the Community

Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What needs improvement with New Relic Insights?
While I appreciate many aspects of New Relic, I believe the product could improve in some areas—specifically, some advanced capabilities can have a learning curve for new users, and the licensing a...
What is your primary use case for New Relic Insights?
Since I'm a performance engineer, I typically use New Relic day-to-day for investigating any performance bottlenecks identified during our performance testing of any application. I look at the resu...
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Also Known As

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM
No data available
 

Overview

 

Sample Customers

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club
Safexpress, Optima, Astute Business Solutions
Find out what your peers are saying about New Relic vs. Oracle Log Analytics Cloud Service and other solutions. Updated: June 2026.
902,894 professionals have used our research since 2012.