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New Relic vs Oracle Log Analytics Cloud Service comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 1, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

New Relic
Ranking in IT Operations Analytics
3rd
Average Rating
8.4
Reviews Sentiment
7.1
Number of Reviews
158
Ranking in other categories
Application Performance Monitoring (APM) and Observability (4th), Network Monitoring Software (12th), IT Infrastructure Monitoring (9th), Mobile APM (3rd), Cloud Monitoring Software (5th), AIOps (4th)
Oracle Log Analytics Cloud ...
Ranking in IT Operations Analytics
15th
Average Rating
7.4
Reviews Sentiment
8.1
Number of Reviews
3
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of June 2025, in the IT Operations Analytics category, the mindshare of New Relic is 16.9%, down from 18.3% compared to the previous year. The mindshare of Oracle Log Analytics Cloud Service is 2.2%, down from 2.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Operations Analytics
 

Featured Reviews

Rahul -Jain - PeerSpot reviewer
Good for application Performance Monitoring but not stable
There are two types of teams we have in every organization. One is for DevOps, and the second one is for performance testing. Those who are using these tools, like AppDynamics, Dynatrace, or whatever tool we have on the APM side. These tools are used by two teams: one is the performance team, and another one is the DevOps team. So, the setup and the alert system belong to the DevOps team, not for performance. So, I don't use any alerts in AppDynamics, Dynatrace, or any of the tools.
Niranjan Singh - PeerSpot reviewer
Provides different types of logs, but the logs are dispersed in different layers
As per RBI's regulations, we have to perform active log collection and retention of logs for a certain period. The market is too competitive, and various technologies are being adopted. Different cloud providers are available in the market. I am an SIEM service provider. My technology should be well-versed to accommodate all kinds of landscapes from where I can actively collect and process real-time events. I might lose a customer if I miss something due to a technical glitch. Once I address a specific requirement, Oracle should consider it a universal problem. We have to secure the information assets in today's world. This information should be secure in all kinds of environments and geographies, whether deployed on-premise or on the cloud. All different types of logs are available in a unified manner in Oracle. Overall, I rate the solution a five or six out of ten.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Using New Relic speeds up troubleshooting and resolution, giving us a clearer picture of where issues are, thus saving time and effort."
"The most valuable features are infrastructure monitoring and application performance monitoring (APM)."
"The solution offers good documentation."
"The monitoring so far has been good and we are happy with it."
"One of the most outstanding features of any APM tool is the anomaly detection part."
"We have done the New Relic integration with Serverless AWS, which has helped us with monitoring, and keeping our monitoring from our on-premise part with the cloud part."
"The VPN is one of the solution's most valuable features for us."
"The most valuable features of New Relic are the reports and ease of use."
"The IT analysis provides the best solution as to how the infrastructure is going."
"The most valuable feature is mapping."
"The solution provides different types of logs like audit, service, and API logs."
 

Cons

"New Relic APM could improve error debugging and the correlation with the logs. We are receiving some alerts or alarms but we need to correlate with the error log, but it is difficult if it is more than seven months retention period, it is hard to trace. We need this especially for getting historical information."
"Email alert customization is limited; it cannot be tailored much, which makes the system more rigid than optimal."
"The solution only supports the cloud platform and not on-premises."
"I would like a feature where I can turn off alerting at a policy level. Thus, when a policy is inactive, I can shut down all of my alerts within the policy."
"There are times when you restart the engines and the servers have a unique ID for the host and you need to remove the server. It is difficult because some are on-premise and others are production hosts. Having downtime is not very good when updating. However, it is not a constant issue."
"One thing I'd like to see in any APM, especially New Relic, is the ability to use distributed transactions. When one microservice calls another, it calls another database and microservice. The entire data visualization layer will not be able to correlate from one microservice from end to end and return on that path. Distributed transactions would be a great addition that would make life simpler. Unfortunately, no APM has that end-to-end capability."
"I would like if it could have predictive analysis. Today, we only have the option to configure thresholds."
"It gives you amazing statistics, but doesn’t give you enough information about what to do with the statistics."
"The logs in the solution are dispersed in different layers, so we have to pick the logs from different areas."
"The pricing could be improved."
"Reporting is sometimes a little slow."
 

Pricing and Cost Advice

"I think it's overpriced for the technical support that we get. We spent over 1,00,000 USD a year."
"The price of the solution could be less expensive. You have to pay a lot for each user. There is an additional cost for extra features."
"The new licensing model is great, as we pay for what we use (in computational units). However, the pricing is expensive compared to other tools."
"The pricing and licensing are good if you have an account manager and a partner manager who are looking to help out."
"Because of budget, we are not using the mobile app part of this tool."
"We deploy everything on AWS. Purchasing the product on AWS Marketplace made it easier for us."
"We're paying for the New Relic APM license annually."
"They gave us aggressive discounts when they were brought in for the first time, but they have also kept them for the year-on-year renewals, which has been absolutely fine."
"The solution is cheap compared to its alternatives."
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Top Industries

By visitors reading reviews
Educational Organization
29%
Computer Software Company
11%
Financial Services Firm
11%
Manufacturing Company
6%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What do you like most about New Relic Insights?
The product's initial setup phase was very easy.
What needs improvement with New Relic Insights?
Email alert customization is limited; it cannot be tailored much, which makes the system more rigid than optimal. The handling of logs from integration tools is not as advanced compared to other to...
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Also Known As

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM
No data available
 

Overview

 

Sample Customers

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club
Safexpress, Optima, Astute Business Solutions
Find out what your peers are saying about New Relic vs. Oracle Log Analytics Cloud Service and other solutions. Updated: June 2025.
859,129 professionals have used our research since 2012.