SCOM and OpenText AI Operations Management are prominent players in the IT operations management category. SCOM seems to have the upper hand due to its close integration with Microsoft environments, making it more appealing to organizations already utilizing Microsoft solutions.
Features: SCOM offers extensive features tailored for Microsoft environments, including deep integration with Microsoft applications and a wealth of management packs to choose from. Users find value in its customizable monitoring solutions and robust reporting capabilities. OpenText AI Operations Management stands out for its strong integration capabilities and impressive event correlation, though it slightly lacks in user-friendly visualizations.
Room for Improvement: SCOM users note the need for enhancements in dashboarding, reporting, and cloud monitoring integration. The setup can be complex, and the high volume of alerts can be challenging to manage. OpenText AI Operations Management faces criticism for its complex and expensive licensing model, as well as for performance issues when under heavy use.
Ease of Deployment and Customer Service: Both SCOM and OpenText AI Operations Management are predominantly on-premises solutions. SCOM users benefit from Microsoft's Premier Support for effective issue resolution. OpenText AI Operations Management users express moderate satisfaction with customer service, suggesting improvements are needed in handling complex queries. Both products receive commendation for comprehensive support but indicate potential for enhancing user experience and simplifying deployment.
Pricing and ROI: SCOM is often bundled within Microsoft's System Center suite, making it cost-effective for organizations already engaged with Microsoft solutions, with additional savings available through Microsoft Enterprise agreements. OpenText AI Operations Management is regarded as expensive with a complex licensing structure, posing challenges for smaller organizations. Both solutions offer strong ROI through enhanced monitoring capabilities and reduced manual interventions, though complexities in setup and licensing can impact perceived value.
OpenText goes out to bring the right people to answer any inquiries I have.
They often treat issues in isolation, not considering how one problem might relate to another.
SCOM is a bit unstable lately, primarily due to a lack of resources.
Splunk is more business-friendly due to its prettier interface.
I would like to see a software-as-a-service version in Azure to eliminate the need for on-premise infrastructure.
SCOM is likely to be phased out in favor of more compatible tools like Icinga for application monitoring or when moving to cloud solutions like CloudWatch and Azure.
From a cost perspective, OpenText Operations Bridge is cost-effective as it saves us man hours.
This integration ensures that when monitoring systems alert and subsequently resolve, tickets are automatically created and closed.
It assists me in detecting server downtime and delivers basic performance monitoring right out of the box.
SCOM integrates several systems and offers correlation features, like setting up everything around Active Directory or DNS.
OpenText AI Operations Management centralizes event correlation and monitoring across infrastructures, prioritizing scalability and automation for efficient alert management. It empowers organizations with transparency and insights essential for effective IT resource management in hybrid cloud environments.
OpenText AI Operations Management offers comprehensive solutions for event correlation, integration, and centralized alert management. With capabilities that streamline operations, this tool supports efficient IT management across AWS, GCP, and on-premises environments. Despite requiring improvements in performance and usability, its robust reporting and seamless monitoring provide valuable insights for root cause analysis. Users leverage this platform to integrate event data, automate incidents, and manage hybrid infrastructures effectively, making it a key component in enhancing service perspectives globally. Its heavy architecture and reliance on Java and Flash, coupled with complex licensing and pricing, necessitate attention to functionality and support areas.
What are the key features of OpenText AI Operations Management?OpenText AI Operations Management is widely implemented in industries requiring comprehensive monitoring capabilities. Organizations benefit from its ability to consolidate tools and manage events effectively across hybrid environments. The integration of incident automation and performance evaluation tools is particularly beneficial for those looking to enhance compliance support and reduce response times. Despite some challenges, the platform remains a valuable asset in managing complex IT environments and improving operational effectiveness.
SCOM (System Center Operations Manager) is a cross-platform data center monitoring and reporting tool that checks the status of various objects defined within the environment, such as server hardware, system services, etc. The solution allows data center administrators to deploy, configure, manage, and monitor the operations, services, devices and applications of multiple enterprise IT systems via a single pane of glass. It is suitable for businesses of all sizes.
SCOM Features
SCOM has many valuable key features. Some of the most useful ones include:
SCOM Benefits
There are several benefits to implementing SCOM. Some of the biggest advantages the solution offers include:
Reviews from Real Users
Below are some reviews and helpful feedback written by PeerSpot users currently using the SCOM solution.
A Manager at a financial services firm says, “The feature I like most about SCOM is that it is easy-to-use. I find it very user-friendly. I also like the knowledge base which it has. You can find the resolution to questions or issues directly within the SCOM itself. It will alert you with a recommendation of what you need to do at the same time. This sort of self-diagnosis or prompting is one of the great values you get from SCOM compared to other solutions.”
PeerSpot user Zahari Z., Information Technology Auditor at a financial services firm, mentions, “Availability monitoring is the feature I have found most valuable, as well as the capacity and ability to send notifications. There is a mechanism to set up a notification from the SCOM and whenever there is a drop in the availability the notification alerts not only for availability but for other issues as well. You can align thresholds according to the speed of your environment and you can have a threshold related notification, which is one of the useful features.”
Bill W., Sr. Systems Engineer at Arapahoe County Government, comments, “ I like some of their newer features, such as maintenance schedules, because SCOM records SLA and SLO time. When we patch, things are automatically put into maintenance mode so that the numbers for our systems being down, do not count against us.”
A Project Manager at a tech services company explains, “The feature I have found most valuable is the book feature. While we run the Sprint one we can add some setups for multiple sprints.”
A Systems Engineer at an educational organization states, “Because it's Windows-based, it actually reports quite well. It reports everything you can think of on the Windows server and allows you to monitor anything. It's excellent for those in the Windows world as it's very good at it.”
We monitor all Event Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
