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NetSuite ERP vs Siebel CRM comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

NetSuite ERP
Average Rating
7.8
Reviews Sentiment
6.2
Number of Reviews
38
Ranking in other categories
ERP (12th), Activity Based Costing Software (6th), Billing Software (4th), Cloud ERP (3rd)
Siebel CRM
Average Rating
7.6
Reviews Sentiment
6.1
Number of Reviews
20
Ranking in other categories
CRM (15th), Local Government CRM (3rd)
 

Mindshare comparison

NetSuite ERP and Siebel CRM aren’t in the same category and serve different purposes. NetSuite ERP is designed for Cloud ERP and holds a mindshare of 17.6%, down 18.4% compared to last year.
Siebel CRM, on the other hand, focuses on CRM, holds 1.2% mindshare, down 6.6% since last year.
Cloud ERP Mindshare Distribution
ProductMindshare (%)
NetSuite ERP17.6%
Oracle Fusion Cloud ERP18.8%
SAP S/4HANA Cloud10.5%
Other53.099999999999994%
Cloud ERP
CRM Mindshare Distribution
ProductMindshare (%)
Siebel CRM1.2%
Microsoft Dynamics CRM2.6%
Salesforce Sales Cloud2.1%
Other94.1%
CRM
 

Featured Reviews

SM
Sr Analyst at Freelance
Integration tools streamline financial operations and enhance data management
The most beneficial feature in Workato is its accessibility. The interface is easily understandable even for a common user, unlike the NetSuite ERP direct website which requires more technical knowledge. In Workato, NetSuite ERP provides options for new employee records, invoice reports, and batch files processing. The batch processing capability allows handling up to 10,000 records simultaneously, which reduces tasks and processing time significantly. Regarding scalability, NetSuite ERP offers excellent options and reduces manual interventions through automation. In the past three months, I have observed improvements in their options and data storage capabilities, showing enhanced scalability compared to previous versions.
ShirazShah - PeerSpot reviewer
CRM Specialist at Allied Bank Limited
Integration capabilities facilitate efficient data management and enhance customer service, but the analytics requires improvement
The analytics capabilities in Siebel CRM have presented numerous challenges. Due to these challenges, we had to integrate Microsoft Power BI. The CRM analytics was not sufficient for our needs, given that we have four million customers and a thousand products. We are currently focusing on the upgrade and discussing with Oracle. If there have been improvements in the analytics side over the past few years, we are open to evaluating them. Currently, all analytics are being done on Power BI. The data is exported to our data lake, and Power BI is being used for all reporting and analytics. Even our customer 360, which is the core of any CRM, has Power BI widgets built-in through iframe because we could not accomplish this through Siebel CRM. The analytics component has been the main pain point for our organization, particularly due to processing time and performance with our large customer base.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable feature I find in NetSuite ERP is that it functions as an accounting package for our accounting needs."
"It offers reporting flexibilities that were previously unavailable to us."
"The project management aspect and the timesheets are valuable, especially for ensuring that our milestone billings are automated properly. From a manufacturing perspective, it is more to do with the entire management of the inventory, the overall finance, consolidation of books of accounts, and managing the profit and loss in a more effective manner."
"We leverage the core platform but are able to add additional functionality for ease of use, tailored processes, and industry related reporting."
"NetSuite's architecture is so phenomenal that you can almost not even imagine."
"It's perfect for a company that is growing, that's still on the border of small to midsize, and it fits perfectly from a cost and functionality perspective of them trying to get to standard practices that allows them to grow efficiently."
"I have found there to be many features, such as manufacturing, accounting, financials, inventory, and purchasing."
"The most valuable aspect of NetSuite ERP is the multi-subsidiary portion, it is the strongest across all the other ERPs."
"Siebel CRM has enhanced customer engagement for our organization, particularly through its robust data model and flexible features. One specific scenario where Siebel CRM excelled was in addressing complex client requirements. For instance, we successfully implemented a module for email responses, a feature that was not readily available or as robust as other CRM tools. Additionally, Siebel's open UI module allowed us to customize the user interface for one of our clients completely. This customization proved to be a major selling point for our company."
"The best thing about the tool is its data model. The underlying data model refers to how the data is stored in databases. We can also experience the ease of developing anything with the tool. We can customize any functionality as per any business challenge."
"Siebel CRM has a strong database model, workflow and integration tools."
"The solution's order management pack is quite fantastic."
"If you have a proper business case and a large enterprise where you need to manage more than a million customers then it's a highly recommended solution."
"It is easier to communicate with local companies within a large organization using Siebel CRM."
"Siebel offers a high level of customization which has been valuable. The solution also offers the ability to model complex products."
"Siebel is easy to configure and comes with various pre-built industry verticals, so it doesn't require much effort. If you want to roll out Siebel in telecom or manufacturing, they have the verticals."
 

Cons

"Some of the features around the payroll and payroll taxes and management of that are lacking. We had to outsource some of that because we found that the functionality isn't there."
"The pricing is high. For small companies, it is not very competitive."
"Some of the features around the payroll and payroll taxes and management of that are lacking. We had to outsource some of that because we found that the functionality isn't there."
"The solution is not user-friendly and it is complex to use."
"NetSuite ERP's UI could be improved. There are some features that are very complex that do not have to be."
"The areas that this product needs to improve on is the implementation and inventory processes."
"I would like to see improvement around the Revenue Recognition module. Right now, several templates are there, but they are either too complicated, or they are difficult to configure, from a company finance perspective."
"The solution could be more stable."
"The user interface, mobile application, and support could be improved."
"Siebel CRM can improve as an ERP and for a few corporate business workloads."
"Currently, Siebel CRM is not helping the agent provide faster feedback to the customer."
"The documentation needs to be improved."
"Siebel is pricey compared to other CRM tools. Although it's a highly stable and functionally rich application, customers are not willing to pay that price for it."
"However, there are areas that this product has not evolved at par with global industry trends, including the UX/UI and cloud capabilities."
"The user interface could be more intuitive and modern. The Oracle Siebel documentation contains many links, and finding specific information takes time."
"The UI could be improved by being fully cloud native as this is what our customers are looking for. It would also be great to see what updates are coming up for release and for updates to take place automatically without manual intervention."
 

Pricing and Cost Advice

"Pricing for NetSuite ERP is okay, but it could be better. The licensing model for NetSuite ERP is based on the number of modules and users. The standard license covers up to twenty-five users. If you have more than twenty-five users, you'll have to buy the premium license, which would double the price. For one module with five user licenses, the cost is between $40,000 to $50,000."
"Regarding costs, it's not just about licensing. Customization recurring costs can become expensive over five to eight years, especially with new releases. However, NetSuite ERP integrates well with third-party applications, so it can still be used for finance while another ERP is used for localized production."
"There is an annual license required to use this solution."
"NetSuite ERP has a cost per module you want to use, and then you have the license per user."
"I would advise that you first meet with and scope out your project with a NetSuite VAR (Value Added Reseller)."
"When people buy ERP, it's a competitive situation and the pricing is paramount."
"The price is less than the cost of daily hours."
"It's very competitively priced due to it being a subscription model. So, clients are quite happy with the pricing. I would rate it an eight out of ten in terms of pricing."
"Its licensing is yearly."
"This solution is expensive compared to other solutions in the market. This makes it difficult to convince our customers to use it. The customers who are already using Siebel have thought about moving to Velocity or Salesforce."
"I think the tool’s pricing is exaggerated. Once you do the price sizing as per your business needs, you would find that the price of other solutions like Zoho CRM, HubSpot CRM, Salesforce CRM, etc. would be always the same."
"The price of Siebel CRM depends on the usage of the business requirement. For large enterprises the price it's very good but if you are using it for medium scale enterprises, the price is very expensive."
"The product is expensive."
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Top Industries

By visitors reading reviews
Computer Software Company
12%
Manufacturing Company
8%
Comms Service Provider
7%
Financial Services Firm
7%
Financial Services Firm
11%
Government
10%
Computer Software Company
9%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business27
Midsize Enterprise7
Large Enterprise5
By reviewers
Company SizeCount
Small Business2
Midsize Enterprise1
Large Enterprise16
 

Questions from the Community

What do you like most about NetSuite ERP?
The inventory feature in NetSuite ERP is very valuable to me because it provides clear estimates about the depreciation of details and includes useful mobile modules.
What is your experience regarding pricing and costs for NetSuite ERP?
The initial cost for NetSuite ERP depends on the business size. My IT managers say that some of their features are quite expensive.
What needs improvement with NetSuite ERP?
Regarding room for improvement, I would single out the user interface. The company needs to spend fifty percent of research and development on improving the user interface. The user interface is qu...
What do you like most about Siebel Sales?
Siebel CRM has enhanced customer engagement for our organization, particularly through its robust data model and flexible features. One specific scenario where Siebel CRM excelled was in addressing...
What is your experience regarding pricing and costs for Siebel Sales?
I do not have any information on pricing, setup cost, or licensing.
What needs improvement with Siebel Sales?
The analytics capabilities in Siebel CRM have presented numerous challenges. Due to these challenges, we had to integrate Microsoft Power BI. The CRM analytics was not sufficient for our needs, giv...
 

Also Known As

No data available
Siebel Sales
 

Overview

 

Sample Customers

2Pure, Accuvant, Actian, Adtegrity, Advantage Sign Supply, All-Safe Pool Safety Products, Alton Lane, AMC Liquidators
Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Tªrk Telekom, Bouygues Telecom, City of Atlanta, IGEPA IT-SERVICE GmbH, ec4u expert consulting AG, Salud Responde, Sascar, Banca Transilvania, UL, Ingersoll Rand, The Royal Dutch Touring Club ANWB
Find out what your peers are saying about Oracle, SAP, NetSuite and others in Cloud ERP. Updated: March 2026.
885,837 professionals have used our research since 2012.