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NetSuite ERP vs SAP S/4HANA Cloud comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 10, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.0
Users reported immediate ROI with NetSuite ERP, citing superior currency handling, improved service, reporting, and error reduction versus QuickBooks.
Sentiment score
4.5
SAP S/4HANA Cloud users saw long-term ROI and efficiency, despite high initial costs and varied experiences.
My current organization finds NetSuite ERP really helpful for cost reduction and return on investment in the long run.
The transcript suggests SAP S4HANA Cloud may offer cost and time savings.
 

Customer Service

Sentiment score
4.7
NetSuite ERP customer service is praised for premium support but criticized for delays and expertise issues in lower tiers.
Sentiment score
6.9
SAP S/4HANA Cloud's service is praised for professionalism but criticized for long response times and support channel navigation challenges.
For the support of NetSuite ERP, I find that you have to buy it to get fast responses.
The technical team is skilled, but the process of reaching the correct team is cumbersome from an end-user perspective.
My experience shows that it often requires another level or two to reach someone who can effectively address the problems.
SAP doesn't typically listen to individual feedback because of their position as the number one product.
 

Scalability Issues

Sentiment score
7.7
NetSuite ERP is scalable for mid to large companies, though performance may slow during high transaction volumes.
Sentiment score
7.7
SAP S/4HANA Cloud is praised for scalability, adaptability, and integration, suiting both large and small enterprises effectively.
For golden partners, NetSuite ERP provides more options and enhanced reliability for scalability.
 

Stability Issues

Sentiment score
7.5
NetSuite ERP is highly stable with 99.9% uptime, though improper configuration can cause issues, according to users.
Sentiment score
7.4
SAP S/4HANA Cloud is praised for stability and performance, though updates and customizations can occasionally affect reliability.
In the past seven months working with NetSuite ERP, I encountered minimal escalations.
SAP S_4HANA Cloud is very stable, especially for bigger corporates that are geographically spread out.
It is very flexible and can cater to every industry.
 

Room For Improvement

NetSuite ERP needs improvements in usability, integration, customization, and features, with pricing and AI limitations possibly deterring clients.
SAP S/4HANA Cloud needs interface, mobile, and user improvements, with cost, integration, and complexity posing challenges for businesses.
The addition of AI features in NetSuite ERP would enable automatic triggering, approval processes, and event streams to IT teams or cross-functional teams.
They say it's quite buggy.
This reliance on ETL experts or data engineers is necessary to ensure clean quality data, which is critical for the effective operation of the SAP S_4HANA system.
It should have features or facilities so customers can get audit-related queries resolved independently without requiring ticket-based service.
The challenge is that if a customer has already deployed the entire solution on-premises, it becomes difficult to immediately convert to the new product and manage new license costs.
 

Setup Cost

NetSuite ERP's pricing is flexible but high, with costs depending on users, modules, and potential discounts.
SAP S/4HANA Cloud pricing is modular and expensive, typically more suitable for larger enterprises than smaller businesses.
My IT managers say that some of their features are quite expensive.
 

Valuable Features

NetSuite ERP offers role-based interfaces, flexible tools, and seamless integration, enhancing efficiency and scalability for growing businesses.
SAP S/4HANA Cloud enhances business efficiency with integration, real-time analytics, scalability, and global access, supporting diverse platforms.
NetSuite ERP's inventory management feature has helped optimize stock levels and customer satisfaction because the inventory management module is decent.
The interface is easily understandable even for a common user, unlike the NetSuite ERP direct website which requires more technical knowledge.
Real-time analytics is valuable when data is visible to all segments.
SAP S_4HANA Cloud has OLTP and OLAP together in the same system.
Some of the most important features include data analytics and real-time data analysis capabilities.
 

Categories and Ranking

NetSuite ERP
Ranking in Cloud ERP
2nd
Average Rating
7.8
Reviews Sentiment
6.6
Number of Reviews
37
Ranking in other categories
Activity Based Costing Software (6th), Billing Software (3rd)
SAP S/4HANA Cloud
Ranking in Cloud ERP
3rd
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
55
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of September 2025, in the Cloud ERP category, the mindshare of NetSuite ERP is 18.6%, down from 35.5% compared to the previous year. The mindshare of SAP S/4HANA Cloud is 15.2%, up from 11.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud ERP Market Share Distribution
ProductMarket Share (%)
NetSuite ERP18.6%
SAP S/4HANA Cloud15.2%
Other66.2%
Cloud ERP
 

Featured Reviews

Suryansh Kaushal - PeerSpot reviewer
Has improved access to transactional data and supported return on investment
Some clients in my past complained about the accounting setup, as it requires people who already have knowledge about NetSuite ERP. They don't appreciate having to pay for consultants or specialists to work with it. It's not easier for them to understand. But every other feature that NetSuite ERP has is pretty decent. They're even introducing new features such as Bill Capture which was introduced last year. My sales and warehouse managers don't find the demand planning feature effective. They say it's quite buggy.
Ramesh Pampana - PeerSpot reviewer
Extensive real-time analytics and superior support enhance decision making but continued product evolution impacts existing investments
Improvement is needed, and they need to slow down. When I say slow down, they need to do more validation. Things are going rapidly and changing fast. For example, they moved from SAP SRM product to SAP CLM. They bought IBM CLM and marketed it as SAP CLM. Shortly after, they bought SAP Ariba and discontinued the SAP CLM product. Now they state that SAP SRM is outdated and has reached sunset. The challenge is that if a customer has already deployed the entire solution on-premises, it becomes difficult to immediately convert to the new product and manage new license costs. From a consulting perspective, it appears that SAP's biggest competitor is itself, as they sometimes discontinue their own products to promote new ones.
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Top Industries

By visitors reading reviews
Computer Software Company
13%
Manufacturing Company
9%
Financial Services Firm
7%
Government
6%
Computer Software Company
16%
Manufacturing Company
12%
Financial Services Firm
6%
Healthcare Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business27
Midsize Enterprise6
Large Enterprise5
By reviewers
Company SizeCount
Small Business24
Midsize Enterprise8
Large Enterprise29
 

Questions from the Community

What do you like most about NetSuite ERP?
The inventory feature in NetSuite ERP is very valuable to me because it provides clear estimates about the depreciation of details and includes useful mobile modules.
What is your experience regarding pricing and costs for NetSuite ERP?
If you buy it through Europe or North America, it is quite expensive. However, if you can buy it from developing markets according to NetSuite, you can get significant discounts, up to 70%.
What needs improvement with NetSuite ERP?
While I cannot make extensive suggestions for NetSuite ERP, I can say that AI features are notably absent, unlike in Salesforce. The addition of AI features in NetSuite ERP would enable automatic t...
What do you like most about SAP S/4HANA Cloud?
The manufacturing area is a good feature.
What is your experience regarding pricing and costs for SAP S/4HANA Cloud?
SAP S/4HANA Cloud is very expensive, both to purchase and maintain. It's important to evaluate the costs of recruiting and maintaining trained personnel as it's not just a one-time payment yet requ...
What needs improvement with SAP S/4HANA Cloud?
While SAP S/4HANA Cloud offers numerous functional benefits and powerful integration capabilities, there remain certain usability and operational challenges—particularly within the Fiori applicatio...
 

Also Known As

No data available
SAP S4HANA Cloud
 

Overview

 

Sample Customers

2Pure, Accuvant, Actian, Adtegrity, Advantage Sign Supply, All-Safe Pool Safety Products, Alton Lane, AMC Liquidators
La Trobe University, Carrefour Comércio e Indústria Ltda, Delaware Consulting and Corning Inc.
Find out what your peers are saying about NetSuite ERP vs. SAP S/4HANA Cloud and other solutions. Updated: July 2025.
867,349 professionals have used our research since 2012.