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NetCrunch vs ServiceNow IT Operations Management comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 9, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

NetCrunch
Ranking in IT Infrastructure Monitoring
60th
Average Rating
8.0
Number of Reviews
3
Ranking in other categories
Network Monitoring Software (75th), Server Monitoring (27th), Log Management (52nd)
ServiceNow IT Operations Ma...
Ranking in IT Infrastructure Monitoring
10th
Average Rating
8.2
Reviews Sentiment
6.5
Number of Reviews
46
Ranking in other categories
Event Monitoring (1st), Cloud Management (11th), AIOps (3rd)
 

Mindshare comparison

As of July 2026, in the IT Infrastructure Monitoring category, the mindshare of NetCrunch is 0.8%, up from 0.3% compared to the previous year. The mindshare of ServiceNow IT Operations Management is 1.1%, down from 2.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Infrastructure Monitoring Mindshare Distribution
ProductMindshare (%)
ServiceNow IT Operations Management1.1%
NetCrunch0.8%
Other98.1%
IT Infrastructure Monitoring
 

Featured Reviews

it_user1038504 - PeerSpot reviewer
Senior Systems Administrator, Technical Lead at Connectivity Wireless
A network monitoring platform with a useful reporting feature, but permission-based options could be better
The initial setup is fairly easy. Most of it's wizard-based. You don't have to be a rocket scientist to set it up. But if you don't know certain things related to protocols and everything else, it might be difficult. If you know how SNMP works, it'll be fairly simple to set up.
reviewer2755671 - PeerSpot reviewer
Solution architect at a tech vendor with 10,001+ employees
Significant enhancement in operations with powerful discovery and analytics, yet pricing structure poses challenges
ServiceNow IT Operations Management provides out-of-the-box dashboards. Along with the dashboard, it also provides the Operations Workspace, which is very useful for operations teams. There is a functionality called Performance Analytics, which we are also using to develop some dashboards for the senior leadership and operations team where they can perform trend analysis of alerts and events happening across the infrastructure and application landscape. These dashboards are really useful here. ServiceNow IT Operations Management's biggest plus point is that it is a platform. ITOM is just one module that ServiceNow IT Operations Management offers, but they provide seamless integration of ITOM with their other modules such as ITSM, where we can leverage the AIs for discovery, perform impact analysis, which essentially helps to enhance the overall IT operations and reduce the downtime and MTTR.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Reporting on NetCrunch is pretty good; it's very similar to SolarWinds, just with a different interface, and the majority of everything there was beneficial."
"The setup is very intuitive and quick - it all just took a few minutes we were done."
"I like the tool's CMBD connection with Discovery. The solution is also flexible."
"The most valuable feature of ServiceNow IT Operations Management is the user interface."
"The solution is very capable and user friendly."
"It is a stable solution. I have not experienced any system outages during my time using the solution."
"The auto remediation feature has been most valuable. They have also introduced an AOP feature of ServiceNow that we are keen to explore."
"Has service mapping, impact management, metric intelligence and health of analytics."
"It includes a valuable feature called Discovery, that aids in application portfolio management, enabling visibility into IT infrastructure from top to bottom."
"The way this solution has helped us is that it improved our communication."
 

Cons

"Our network is made up of a lot of Cisco devices, and it needs improvements."
"I didn't care for the role-based, permission-based options, which were not the best."
"Lacks the ability to do its own monitoring."
"I would like more manual issues to have automated report-facing options."
"The product needs to add a workflow insight tool."
"The solution's subscription model could be improved."
"ServiceNow IT Operations Management could do a little bit better with integrations. Integrating ServiceNow IT Operations Management with CMDB processes needs a little more work."
"It should have better integrations with other solutions."
"It didn't provide as much value as we thought it would."
"The solution's licensing model is a bit complicated. It should be simple and easy for people to understand."
 

Pricing and Cost Advice

Information not available
"This solution offers good value but comes at a very high premium. Pricing could be reduced by 10 to 20%."
"It has different subscription models."
"I would rate the product's pricing a five out of ten since there are vendors who are cheaper."
"We obtained discovery licenses at about seven dollars Australian per unit, which we found to be reasonable and competitive."
"The pricing is high and may be excluding the small to medium-sized enterprise businesses."
"ServiceNow IT Operations Management is a costly solution. I'd rate the price at ten, on a scale from one to ten with one being the lowest and ten being the highest price. Some clients do have a problem with the price, but most find that the solution is worth the cost."
"It is expensive. It is around 10 Euros per server per month."
"The cost of ServiceNow is much higher."
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Top Industries

By visitors reading reviews
Construction Company
24%
Comms Service Provider
12%
Manufacturing Company
7%
Agriculture
6%
Manufacturing Company
12%
Financial Services Firm
11%
Computer Software Company
8%
Healthcare Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business12
Midsize Enterprise6
Large Enterprise29
 

Questions from the Community

Ask a question
Earn 20 points
What is your experience regarding pricing and costs for ServiceNow IT Operations Management?
Regarding pricing, while I initially felt the prices were high when we moved, I now see that it is reasonable considering that we are not just using an ITSM tool; we are improving processes and com...
What needs improvement with ServiceNow IT Operations Management?
ServiceNow IT Operations Management can be improved by focusing on adoption, as some companies still use other tools, and we had to onboard them initially, addressing challenges such as data migrat...
What is your primary use case for ServiceNow IT Operations Management?
As an implementation expert and former CIO, I handled implementation from an IT best practice perspective for different companies.
 

Also Known As

No data available
ServiceNow ITOM
 

Overview

 

Sample Customers

manufacturing, banking, utilities, energy, universities, healthcare institutions, school districts, military and police entities, non-profit organizations, 
servicenow, TransAlta, NATS, Symantec
Find out what your peers are saying about NetCrunch vs. ServiceNow IT Operations Management and other solutions. Updated: June 2026.
902,988 professionals have used our research since 2012.