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Planview PPM Pro vs ServiceNow Strategic Portfolio Management comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 4, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.3
Organizations report significant financial gains and improved project management efficiency with Planview PPM Pro, despite ongoing optimization efforts.
Sentiment score
6.2
ServiceNow Strategic Portfolio Management boosts ROI, streamlines processes, and improves business insights for mature companies through integration and visibility.
For organizations that haven't invested in people and processes, the product is underutilized and seen as overpriced.
IT Leadership at a computer software company with 201-500 employees
 

Customer Service

Sentiment score
7.3
Planview PPM Pro's customer service is generally helpful, but experiences vary with responsiveness, offshore support, and complex issue resolution.
Sentiment score
6.7
ServiceNow's support is responsive and knowledgeable, offering helpful resources, despite occasional slow responses and challenges in resource accessibility.
The responses should be provided by AI automatically.
Senior Software Analyst at a tech vendor with 10,001+ employees
They should improve vendor compliance to align with ServiceNow's strategy.
Head of Business Agility and Development at Aqarat Real Estate Development Company
They have knowledgeable teams across all levels.
Senior Analyst at DXC Technology
 

Scalability Issues

Sentiment score
7.0
Planview PPM Pro offers scalability, effective mostly for SMEs, but faces challenges with large organizations and real-time global usage.
Sentiment score
7.7
ServiceNow offers scalable portfolio management, supporting large enterprises with customizable workflows, despite high licensing costs, for efficient expansion.
Scalability is critical for our clients as they deal with numerous projects and changes.
Head of Business Agility and Development at Aqarat Real Estate Development Company
Based on my experience, while I am unsure about how scalable ServiceNow Strategic Portfolio Management is, it is very adaptable, and I would rate that an 8.5.
BA at North America Direct, Inc.
 

Stability Issues

Sentiment score
7.7
Planview PPM Pro is stable but faces occasional update disruptions, with most users praising its reliability and customer support.
Sentiment score
8.2
ServiceNow Strategic Portfolio Management boasts 99.9% availability, with users praising its reliability despite occasional performance issues.
I have not faced any outages or downtime with ServiceNow Strategic Portfolio Management.
BA at North America Direct, Inc.
 

Room For Improvement

Planview PPM Pro requires improvements in reporting, integration, interface, resource management, and lacks efficient "What If" planning capabilities.
ServiceNow Strategic Portfolio Management requires cost reduction, better usability, enhanced integrations, improved reporting, and support for non-IT projects.
The recommended export and import functionality could be developed into a real-time scenario to allow seamless data synchronization without manual interventions.
Freelancer at a media company with 1,001-5,000 employees
The integration of artificial intelligence is something my customer is considering for future upgrades.
Head of Business Agility and Development at Aqarat Real Estate Development Company
The auto-closing of incidents with AI should be implemented; for example, if a user is facing an issue with a computer or some application, that incident needs to be taken care of by AI itself instead of a human.
Senior Software Analyst at a tech vendor with 10,001+ employees
 

Setup Cost

Planview PPM Pro's flexible licensing offers value for large organizations, though costs can be high for smaller entities.
ServiceNow Strategic Portfolio Management offers high value for large enterprises, despite perceived high costs and complex pricing models.
If a company is prepared to get a return on the investment, the price is worth it.
IT Leadership at a computer software company with 201-500 employees
It's a bit costly currently.
Senior Analyst at DXC Technology
A pricing model adjustment is needed for better alignment with customer usage.
Head of Business Agility and Development at Aqarat Real Estate Development Company
 

Valuable Features

Planview PPM Pro excels in reporting, customization, integration, and resource management, enhancing visibility, planning, and decision-making capabilities.
ServiceNow Strategic Portfolio Management excels in user-friendly integration, resource management, analytics, and operational efficiency through strategic alignment features.
The platform consolidates multiple offerings into one module, eliminating the need to invest in siloed applications.
Senior Analyst at DXC Technology
Aligning the portfolio with overall strategy and goals is essential for success.
Head of Business Agility and Development at Aqarat Real Estate Development Company
The Flow Designer is particularly fascinating, because anyone who is not experienced in coding could start creating automated workflows within ServiceNow.
BA at North America Direct, Inc.
 

Categories and Ranking

Planview PPM Pro
Ranking in Project Portfolio Management
10th
Average Rating
7.8
Reviews Sentiment
7.0
Number of Reviews
32
Ranking in other categories
Project Management Software (19th)
ServiceNow Strategic Portfo...
Ranking in Project Portfolio Management
6th
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
37
Ranking in other categories
Enterprise Agile Planning Tools (3rd)
 

Mindshare comparison

As of July 2026, in the Project Portfolio Management category, the mindshare of Planview PPM Pro is 4.4%, down from 7.1% compared to the previous year. The mindshare of ServiceNow Strategic Portfolio Management is 4.6%, down from 11.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Project Portfolio Management Mindshare Distribution
ProductMindshare (%)
ServiceNow Strategic Portfolio Management4.6%
Planview PPM Pro4.4%
Other91.0%
Project Portfolio Management
 

Featured Reviews

reviewer2004219 - PeerSpot reviewer
Management consultant at Sloan Consulting
Easy to use with flexible reporting, excellent visibility, and solid customer support
The status reporting is the most valuable feature as it's easy to use; it's simple for project managers to enter their information, and the reporting features are very flexible. Planview PPM enables us to create reusable project templates that reflect our project management life cycle. We were able to garner some best practices by using Planview templates, but they are also flexible enough to modify without having to customize the solution. The distinction between ''customize'' and ''configure'' is important here. When it comes to viewing projects and timelines, the solution is excellent. The views are easy to access and highly configurable. The solution provides managers with the insight they need to empower decision-making and help them manage risk, as it allows them to see when projects are over budget and behind schedule. Planview helped to reduce project delays because we can see when they occur and take proactive steps to remedy the situation.
reviewer1470327 - PeerSpot reviewer
Senior Software Analyst at a tech vendor with 10,001+ employees
Workflow automation has streamlined request tracking and approval processes for my teams
ServiceNow Strategic Portfolio Management could be made better by reducing the prices. They should also provide more features with a better price compared to other tools in the market. Power Apps and Power Automate are much cheaper now compared to ServiceNow Strategic Portfolio Management. They should provide the approval license at no cost for ServiceNow Strategic Portfolio Management; otherwise, it would be difficult to continue with ServiceNow Strategic Portfolio Management. They must add integrations with other tools, and also a plug and play integration. The auto-closing of incidents with AI should be implemented; for example, if a user is facing an issue with a computer or some application, that incident needs to be taken care of by AI itself instead of a human.
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Top Industries

By visitors reading reviews
Financial Services Firm
12%
Construction Company
10%
Manufacturing Company
9%
Comms Service Provider
6%
Financial Services Firm
14%
Manufacturing Company
10%
Government
7%
Healthcare Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business4
Midsize Enterprise6
Large Enterprise24
By reviewers
Company SizeCount
Small Business10
Midsize Enterprise3
Large Enterprise27
 

Questions from the Community

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Earn 20 points
What is your experience regarding pricing and costs for ServiceNow Strategic Portfolio Management?
The pricing is rated six, as it's relatively low-medium compared to other solutions. However, the value isn't fully justified when not all features are used. A pricing model adjustment is needed fo...
What needs improvement with ServiceNow Strategic Portfolio Management?
I don't have a comment on what areas of ServiceNow Strategic Portfolio Management could be improved or enhanced, which may be because we're not utilizing it properly. I found the documentation diff...
What is your primary use case for ServiceNow Strategic Portfolio Management?
We started off using ServiceNow Strategic Portfolio Management as an ITSM tool for workforce integrations, workflows, and creating integrations with other systems such as Microsoft Teams to give up...
 

Also Known As

Innotas
IT Business Management, ServiceNow IT Business Management Suite, ServiceNow ITBM Suite, ServiceNow ITBM
 

Overview

 

Sample Customers

The Weather Channel, corcs, Crayola, Scan Health Plan, Vermont, Bank of the West, North West Company, University of Southern Mississippi, Jeffries, Purdue University, Chesterfield County Virginia, City of Memphis
Proximus, UNT SYSTEM, SAP SuccessFactors
Find out what your peers are saying about Planview PPM Pro vs. ServiceNow Strategic Portfolio Management and other solutions. Updated: June 2026.
904,973 professionals have used our research since 2012.