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NetSuite CRM+ vs monday.com comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 19, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

monday.com
Ranking in CRM
4th
Ranking in Opportunity Management
2nd
Average Rating
9.4
Reviews Sentiment
7.3
Number of Reviews
227
Ranking in other categories
Project Portfolio Management (5th), Project Management Software (1st), Marketing Management (5th)
NetSuite CRM+
Ranking in CRM
37th
Ranking in Opportunity Management
9th
Average Rating
7.0
Reviews Sentiment
7.5
Number of Reviews
4
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of May 2025, in the CRM category, the mindshare of monday.com is 4.1%, down from 4.5% compared to the previous year. The mindshare of NetSuite CRM+ is 0.7%, up from 0.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
CRM
 

Featured Reviews

Jaikishan Daryanani - PeerSpot reviewer
C level has visibility into the entire timeline and status of an initiative, and real-time reporting saves work
It is meant for non-technical users. As a matter of fact, for technical users, it may seem kind of naive or non-sophisticated or something. But for non-tech people, it's a visual treat because it has functionalities and capabilities suited to their business function as well as flexibility in terms of customization to make it adaptable. monday.com is very flexible. We created workspaces for every team and they have the flexibility to create and define their own processes and data points as well as their approval processes. Viewing projects and timelines via Gantt charts in monday.com is a native functionality. The power of the dashboard is that the solution enables you to do risk, timeline, and cost-benefit analyses for your initiatives. It gives you a complete perspective on the impact of your future decisions and initiatives for the upcoming months, quarters, and years. Based on the different levels in the organization, there is visibility into what each function of the organization or each department is up to. As a manager, it gives you a live update of the tasks and any particular changes. You can track the entire project for your teams and for other teams as well. Creating a new project in monday.com takes a few seconds. If you have the templates created you can generate a project via automation. If you have a standard WBS (work breakdown structure) for every single project, you can trigger automation. When the project is approved, within a fraction of a second, the entire WBS is ready for you so that you can start putting in your updates and data. There are around 200 templates available in the solution, and that gives you a baseline to start from, whether you are doing agile management or waterfall. Once you select a template, boom, it creates a baseline structure and you can start. And even if you want to create a new project, it's still pretty simple and a matter of a few seconds.
Greg Jacob - PeerSpot reviewer
Streamlines collaboration across teams and has a straightforward setup process
The platform initiates a series of processes to complete the sale, which may involve ordering equipment, providing services, and tracking necessary activities. The feature that has been most effective in improving sales performance is its alignment with the ordering team. Compared to my experience working with HubSpot, which excelled in presales and marketing but lacked integration with ERP and post-sales processes, NetSuite CRM+ stands out for its ability to streamline collaboration and information sharing across teams. It facilitates post-sales engagement by effectively providing visibility into the bill of materials and assigning responsibilities. The platform is not highly customizable like Salesforce. However, it offers sufficient flexibility for our requirements. I can easily create different views and reports and add widgets to my home screen as needed. I rate it an eight out of ten.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The value is that monday.com provides us with an overall picture of how much work a teammate has."
"Since the tool is so easy to use, our team members can all learn it quickly and create new boards, projects, tasks, and views easily."
"The most valuable aspects of the solution include the charts which are very useful for the reports."
"I mostly like automation and recently added custom automation so we can brainstorm and find the best fit for our particular use-case."
"I found the task management features as the most useful and necessary."
"The ability to track dates and times we need cases to be completed has been of great use to my firm."
"Monday has been really beneficial in allowing us to place all of our records in one place."
"I love the automation and level of customization available for the automation."
"The feature that has been most effective in improving sales performance is its alignment with the ordering team."
"Very scalable solution that provides customer relationship management, sales, and marketing functions. It's very straightforward to set up, and it supports multi-subsidiary organizations."
"We use the product for standard CRM functions like email marketing, account management, scheduling customer profiles, and marketing materials, and for integration with the Suite Commerce."
"NetSuite CRM+ helps us provide customer support and track schedules for field service."
 

Cons

"A more personalized dashboard displaying each account's unfinished assignments would be helpful."
"It would be helpful if I could integrate Google Docs with Monday somehow."
"Opening up a task and adding content/updates could be a little more organized visually."
"monday.com is missing a few features but not many. For example, let's say you're working on a global project for a marketing campaign, and you have the video team working on it. Maybe the video team only wants a board that shows the packages that are related to them, but you cannot do that on monday.com. You can't have the same task in multiple projects."
"Having easier access to training videos on how all features can interact with one another would be helpful."
"There are a lot of ways that monday.com does not work, for example, when it comes to HRMS. A particular employee can't apply for leave or check the status of a leave request or check his 401(k) status. Those are things that are missing in monday.com."
"The solution shouldn't let the system directly pull out Outlook (the Windows default mail system) whenever we click on an email address."
"It would be nice to have some more training such as webinar opportunities and refresher courses."
"The product needs to improve the warehouse management feature."
"What could be improved in NetSuite CRM+ is its UI, because it's ugly. When you compare it to the Salesforce UI, the UI in Salesforce, particularly its reporting, looks better."
"The product or service could be improved by incorporating AI functionality to provide intuitive assistance."
"NetSuite's field service automation should be updated. We should be able to fully automate the assignment of service orders to technicians."
 

Pricing and Cost Advice

"It's quite expensive when it goes to the enterprise license. Other tools like Jira cost 5 a month, and then their enterprise license is 38 a month, which is quite expensive for what we can do. It's £500 for a tool on a large enterprise. I'd have hoped that enterprise costs go down, not up. The pro license is £14, and then everything else is much more expensive, which is another barrier for us to adopt because other comparable tools are much more affordable when you have such a high multiplier as well."
"I think monday.com's paywalls are a little too high. Some basic features are locked behind the premium subscription. Some applications they offer within their subscription model are locked in an expensive package. These applications provide functionality that would benefit small teams, but it's too much money for a startup or a small business."
"I am using its free version."
"We tell others it's about $2200 for a ten-person plan and it can be adjusted; it's easy to scale."
"The project manager would be responsible for any licensing fees. As an end-user, we just follow suit."
"The enterprise plan looks expensive because we don't understand the value as monday.com users. The pro level and other packages seem reasonable."
"The price is reasonable for the number of users we have."
"I am using the tool's free version."
"It ultimately depends on the features and functionalities required for your specific use case."
"Compared to other tools, you have to pay for the NetSuite CRM+ module itself. You will pay a recurring fee regardless of how many users you have, then you will pay a fee per user, per month. Its cost is not a licensing cost per user, but a module cost and a user cost."
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Top Industries

By visitors reading reviews
Educational Organization
60%
Computer Software Company
5%
Financial Services Firm
4%
Manufacturing Company
4%
Computer Software Company
15%
Educational Organization
13%
Real Estate/Law Firm
9%
Government
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

Do you recommend Monday.com?
Monday.com is one of the best project management softwares available on the market. It lets you create and customize the tools you need to run every aspect of your work. I particularly favor it bec...
What do you like most about monday.com?
The product's initial setup phase was straightforward.
What needs improvement with monday.com?
I would like to have the ability to create more than two levels of subtasks in monday.com. It was a significant challenge as I often wanted to make a task dependent on another group, but it was dif...
What do you like most about NetSuite CRM+?
The feature that has been most effective in improving sales performance is its alignment with the ordering team.
What is your experience regarding pricing and costs for NetSuite CRM+?
In terms of competitiveness, both NetSuite and HubSpot may offer different pricing tiers and packages to cater to various budgets and preferences. HubSpot tends to be less expensive than other opti...
What needs improvement with NetSuite CRM+?
The product or service could be improved by incorporating AI functionality to provide intuitive assistance. There may be room for enhancement in tracking historical contacts from a sales perspectiv...
 

Comparisons

 

Overview

 

Sample Customers

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Find out what your peers are saying about NetSuite CRM+ vs. monday.com and other solutions. Updated: April 2025.
849,963 professionals have used our research since 2012.