NetSuite CRM+ vs Salesforce Sales Cloud comparison

Why PeerSpot?

NetSuite and Salesforce are both solutions in the CRM category. NetSuite is ranked #42, while Salesforce is ranked #3 with an average rating of 8.0. NetSuite holds a 0.7% mindshare in CRM, compared to Salesforce’s 2.8% mindshare. Additionally, 66% of NetSuite users are willing to recommend the solution, compared to 94% of Salesforce users who would recommend it.

NetSuite CRM+

Read 4 NetSuite CRM+ reviews

3,110 Views
2,768 Comparison Views

66% willing to recommend

Salesforce Sales Cloud

Read 118 Salesforce Sales Cloud reviews

17,270 Views
12,953 Comparison Views

94% willing to recommend

NetSuite CRM+

Salesforce Sales Cloud

Comparison Buyer's Guide

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Executive SummaryUpdated on Jun 3, 2026

Salesforce Sales Cloud and NetSuite CRM+ are competing in the CRM space. Salesforce has the upper hand with better pricing and support satisfaction, while NetSuite CRM+ stands out with more extensive features.

Features: Salesforce Sales Cloud offers robust contact management, AI-driven analytics, and flexibility. NetSuite CRM+ features advanced financial integration, comprehensive lead tracking, and seamless ERP system integration.

Ease of Deployment and Customer Service: Salesforce Sales Cloud offers a straightforward deployment model and excellent support. NetSuite CRM+ has a more complex setup but benefits from a strong service infrastructure through Oracle's network.

Pricing and ROI: Salesforce Sales Cloud has competitive pricing with solid ROI, appealing to growing businesses. NetSuite CRM+ is higher in cost but offers substantial ROI with its deep functionality and integration capabilities.

To learn more, read our detailed NetSuite CRM+ vs. Salesforce Sales Cloud Report (Updated: October 2026).

Buyer's Guide

NetSuite CRM+ vs. Salesforce Sales Cloud

October 2026

Download the complete report

Helped 921,028 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

NetSuite CRM+

Ranking in CRM

42nd

Ranking in Opportunity Management

17th

Average Rating

7.0

Reviews Sentiment

7.5

Number of Reviews

Ranking in other categories

No ranking in other categories

Salesforce Sales Cloud

Ranking in CRM

3rd

Ranking in Opportunity Management

2nd

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

118

Ranking in other categories

Sales Force Automation (3rd), Conversation Intelligence Software (4th)

Mindshare comparison

As of November 2026, in the CRM category, the mindshare of NetSuite CRM+ is 0.7%, down from 0.8% compared to the previous year. The mindshare of Salesforce Sales Cloud is 2.8%, down from 2.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM Mindshare Distribution
Product	Mindshare (%)
Salesforce Sales Cloud	2.8%
NetSuite CRM+	0.7%
Other	96.5%

CRM

Featured Reviews

Greg Jacob

Executive Consultant at Gemini Solutions Group

Streamlines collaboration across teams and has a straightforward setup process

The platform initiates a series of processes to complete the sale, which may involve ordering equipment, providing services, and tracking necessary activities. The feature that has been most effective in improving sales performance is its alignment with the ordering team. Compared to my experience working with HubSpot, which excelled in presales and marketing but lacked integration with ERP and post-sales processes, NetSuite CRM+ stands out for its ability to streamline collaboration and information sharing across teams. It facilitates post-sales engagement by effectively providing visibility into the bill of materials and assigning responsibilities. The platform is not highly customizable like Salesforce. However, it offers sufficient flexibility for our requirements. I can easily create different views and reports and add widgets to my home screen as needed. I rate it an eight out of ten.

Read full review

Jonny Katz

VP of Business Operations at PeerSpot

Uses data-driven insights to improve workflows and highlights a need for simpler automation tools

Salesforce Sales Cloud can be improved in several areas. First, the UI is an area for enhancement. Even though they've launched Lightning, it's clunky at times with page load speeds. It also needs to be made extremely more user-friendly. For new people using Salesforce Sales Cloud, there is a steep learning curve. Additionally, giving non-admins the ability to make changes on the fly is something that I feel is necessary. Currently with Salesforce Sales Cloud, you need to have a consultant. It's hard to build the flows or workflows. Making it easier for that end-user who's not so technically minded to help themselves is essential. I choose seven out of ten because I think you need a consultant or a consulting company to help you build it out. Certain changes should be made much easier and more user-friendly where an admin can do it. The automation processes need to be much simpler. If you're looking at other tools out there, for example SalesLoft or HubSpot, it's much easier to build those workflows and do automation.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"NetSuite CRM+ helps us provide customer support and track schedules for field service."

"The fact that you have all your products with NetSuite CRM+, and you have the ability to add those from the beginning of a lead to a quote to an opportunity, means the whole process flows well compared to using other CRMs in the market."

"We use the product for standard CRM functions like email marketing, account management, scheduling customer profiles, and marketing materials, and for integration with the Suite Commerce."

"Very scalable solution that provides customer relationship management, sales, and marketing functions. It's very straightforward to set up, and it supports multi-subsidiary organizations."

"The feature that has been most effective in improving sales performance is its alignment with the ordering team."

"Salesforce Sales Cloud is very user-friendly, and simple to create dashboards and extract the reports. Additionally, it integrates well with other applications."

"It has custom fields and custom reports which can align to our business objectives and marketing focus."

"The solution can scale massively. I've been quite impressed."

"The performance is good, and it is easy to use."

"Overall, I would recommend Salesforce, as it's an industry leader and integrates well across multiple platforms."

"It's one of those solutions where you can just start using the product immediately; you don't really need to do any setup or any thinking, and after using it for three months, you probably will never go back."

"Suitable for all sizes of organizations."

"Considering the alternatives that I know, it is the best solution."

More Salesforce Sales Cloud pros

Cons

"The product or service could be improved by incorporating AI functionality to provide intuitive assistance."

"The product needs to improve the warehouse management feature."

"What could be improved in NetSuite CRM+ is its UI, because it's ugly. When you compare it to the Salesforce UI, the UI in Salesforce, particularly its reporting, looks better."

"NetSuite's field service automation should be updated. We should be able to fully automate the assignment of service orders to technicians."

"Backend database is not compatible with all SQL standards."

"Salesforce Sales Cloud overall is too complex. There is too much functionality, it's hard for the user, at the beginning. It takes a lot of time to update the information."

"The licensing price could be cheaper."

"The areas revolving around archiving and backup in Salesforce Sales Cloud are not as advanced as some of the other solutions in the market."

"CI/CD is the biggest room for improvement. Deployment between environments and configuration."

"An area for improvement would be to open the door for other partners to develop interfaces for software integration."

"I don't like the way parent-child relationships work in transactions between records in Salesforce Sales Cloud. NetSuite is a little bit more user-friendly in that sense. Salesforce Sales Cloud requires that you build everything from scratch. I don't like that. It leaves a lot of thinking and solutions to the consultants and the process is more prone to errors."

"Although the implementation was straightforward with our in-house team, it did take 12 weeks to complete the process."

More Salesforce Sales Cloud cons

Pricing and Cost Advice

"Compared to other tools, you have to pay for the NetSuite CRM+ module itself. You will pay a recurring fee regardless of how many users you have, then you will pay a fee per user, per month. Its cost is not a licensing cost per user, but a module cost and a user cost."

"It ultimately depends on the features and functionalities required for your specific use case."

"It is a premium product, so it is not the cheapest solution. I think if it's implemented well, and you're getting the soft cost benefits, the efficiencies, it's justified. But not if you're looking at just apples for apples as a subscription, without the complexity that you can achieve. It can deal with complex business requirements. Some other CRMs can't. But you certainly pay, so it's a premium-charged solution. It's one of the more expensive ones."

"The overall price of Salesforce Sales Cloud could be better, it is more expensive than other competitors. There is an annual license for Salesforce Sales Cloud."

"We pay a yearly subscription fee."

"The price of the Salesforce Sales Cloud is expensive. We pay monthly for the solution but we are billed quarterly."

"The price is fair."

"The main thing is it is costly. Salesforce it is not cheap, it's costly. Some of our customers say it is a costly solution. So, we have lost some sale opportunities regarding the high price. This is the main thing that we are facing. It is sales per user and the user price is about $150 per month, per user for the Enterprise Edition. The other edition is less than this, but it is costly. A company that has 70 or 80 users would pay more than $8,000 USD yearly because it is cloud based."

"The licensing fees are reasonable."

"Salesforce Sales Cloud is an expensive solution."

More Salesforce Sales Cloud pricing and cost advice

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Top Industries

By visitors reading reviews

Comms Service Provider

22%

Construction Company

21%

Manufacturing Company

13%

Transportation Company

Construction Company

12%

Financial Services Firm

11%

Outsourcing Company

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	56
Midsize Enterprise	25
Large Enterprise	43

Questions from the Community

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Comparisons

Siebel CRM vs NetSuite CRM+

Compared 16% of the time

Microsoft Dynamics CRM vs NetSuite CRM+

Compared 15% of the time

Oracle CX Sales vs NetSuite CRM+

Compared 13% of the time

Zoho CRM vs NetSuite CRM+

Compared 5% of the time

Zendesk vs NetSuite CRM+

Compared 4% of the time

More NetSuite CRM+ Competitors

Microsoft Dynamics CRM vs Salesforce Sales Cloud

Compared 5% of the time

Oracle CX Sales vs Salesforce Sales Cloud

Compared 4% of the time

SAP CRM vs Salesforce Sales Cloud

Compared 4% of the time

Oracle CRM vs Salesforce Sales Cloud

Compared 3% of the time

Salesforce Service Cloud vs Salesforce Sales Cloud

Compared 3% of the time

More Salesforce Sales Cloud Competitors

Product Reports

Buyer's Guide

CRM

October 2026

Download NetSuite CRM+ product report

Buyer's Guide

Salesforce Sales Cloud

October 2026

Download Salesforce Sales Cloud product report

Also Known As

No data available

Sales Cloud, SFDC, Salesforce

Overview

NetSuite CRM+ is a robust CRM solution designed to streamline customer relationship management. Offering comprehensive tools, it addresses diverse business needs, enhancing sales and customer satisfaction.

NetSuite CRM+ provides a unified approach to managing customer interactions, enhancing operational efficiency. It seamlessly integrates sales automation, marketing, and customer service in one platform. With capabilities like real-time visibility and automation of core processes, businesses can easily handle customer relationships and drive growth through informed decision-making.

What are the key features of NetSuite CRM+?

Real-Time Dashboards: Provides instant access to key performance metrics.
Lead Management: Streamlines lead generation and tracking.
Sales Force Automation: Automates sales processes for increased efficiency.
Marketing Automation: Supports targeted marketing campaigns.
Customer Service Management: Enhances customer service operations.

What benefits should users look for when evaluating NetSuite CRM+?

Improved Efficiency: Automation of repetitive tasks saves time and reduces manual errors.
Enhanced Customer Insight: Real-time data offers deeper understanding of customer behavior.
Scalability: Adapts to growing business requirements without significant restructuring.
Better Collaboration: Facilitates teamwork through integrated communication tools.

NetSuite CRM+ is widely adopted across various industries, including retail, financial services, and manufacturing. In retail, it helps manage customer interactions and loyalty programs. Financial services utilize its analytical tools for client management, while manufacturing relies on its sales and demand forecasting capabilities to streamline operations.

NetSuite

Salesforce Sales Cloud is a comprehensive platform enhancing sales processes with robust features for managing customer relationships, data, and sales tracking. It provides flexibility and scalability, supporting various business needs through efficient integration and automation capabilities.

Salesforce Sales Cloud streamlines sales activities with tools for pipeline management, lead generation, and opportunity tracking. It offers customization for diverse business strategies, delivering strategic insights and improving communication with clients. Integration with ERP systems and AI-powered automation tools supports efficient sales cycle management. Despite challenges like pricing and storage limitations, its performance in enhancing productivity remains noteworthy. Enhancements in integration with external tools, user interface, and mobile experience could further optimize usability.

What are the key features of Salesforce Sales Cloud?

User-friendly interface: Simplifies navigation and enhances user experience.
Customized reporting: Tailors reports to specific business requirements.
Integration capabilities: Seamlessly connects with third-party systems and tools.
Pipeline management: Tracks sales pipelines effectively to boost productivity.
Automation: Streamlines processes to save time and increase accuracy.
Opportunity tracking: Provides detailed insight into potential sales opportunities.

What benefits do users gain from Salesforce Sales Cloud?

Improved sales productivity: Efficiently manages sales processes and activities.
Enhanced data management: Centralizes information for accessible and organized data.
Increased scalability: Adapts to changing business demands without compromising performance.
Strategic insights: Enables informed decision-making with data-driven analysis.

Companies implement Salesforce Sales Cloud for CRM, sales tracking, and optimizing communication across industries. It is actively used in sales pipeline management and forecasting. The integration with ERP systems and AI-driven automation are prevalent practices, aiding in the coordination of sales tasks and centralizing data access.

Salesforce

Sample Customers

2Pure, Accuvant, Adtegrity, Advantage Sign Supply, Bonneville Environmental Foundation, CallidusCloud, Capitol Coffee Systems, Cardinal Path

Coca-Cola Enterprises, Kuoni Global Travel Services, Financial Times, Just Eat, Jobsite, H.R. Owen, PlayerLayer, O2, DMGT, Philips, Xtreme.ie, Business Stream, Remote Asset Management, Dialogue Group

Buyer's Guide

NetSuite CRM+ vs. Salesforce Sales Cloud

October 2026

Free Report: NetSuite CRM+ vs. Salesforce Sales Cloud

Find out what your peers are saying about NetSuite CRM+ vs. Salesforce Sales Cloud and other solutions. Updated: October 2026.

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