We performed a comparison between Microsoft Dynamics CRM, Oracle CRM, and Salesforce Sales Cloud based on real PeerSpot user reviews.
Find out what your peers are saying about monday.com, Microsoft, Salesforce and others in CRM."The solution is stable."
"Microsoft Dynamics CRM has the same features as Salesforce CRM, but what I like about the solution is that it's customizable. It's also one of the top-rated CRMs in the market. I also like that the coverage system of Microsoft Dynamics CRM is very, very broad, which means you can do a lot with it versus what you can do with Salesforce CRM."
"We are able to effectively follow up on requests, ensuring all customer issues are resolved in a timely manner. This solution provides a platform where there is visibility of all customer interactions, with efficient follow-up."
"Right now we're using the financial features, and we haven't tried the inventory. It's useful more on the financial side."
"This is a scalable solution."
"It is good for sales and service maintenance. It has various integration tools."
"The solution's return on investment is worth it."
"The most valuable feature of Microsoft Dynamics CRM is the flexibility with Microsoft Office 365."
"It is one of the most proficient CRM tools out there. It is comprehensive and scalable. It covers most of the CRM activities, business lines, and business requirements."
"The reporting features are valuable."
"It is very simple."
"The solution is scalable."
"We are most comfortable with the user interface that Oracle CRM has, it is very good."
"The most valuable features of the solution are that it is user-friendly and the fact that the database handling is much better, like any other Oracle solution."
"The forecasting reporting section was the most useful."
"Oracle CRM is very, very stable, one of the most stable products I've used in my career, and doesn't require much maintenance."
"The ability to work on it from anywhere is most valuable. All you need is a computer, a browser, and an internet connection to access your instance. It can be accessed from anywhere, which is pretty cool and user-friendly."
"I can see activity per customer. I can find out quickly and easily who was the last person I talked to, when it was, and what we were talking about."
"It is a one-stop shop for running anything related to sales. You can do a lot of things."
"On the high level, it's all about managing the clients, managing the opportunities around those clients, managing the tasks, calls, activities, all those things."
"I've found lead management to be the most valuable feature of Salesforce Sales Cloud. It helps capture, track, and manage leads throughout the sales process. The tool is easy to learn."
"The scalability is good."
"The most valuable features are the reporting and the custom codes."
"You can capture all the contacts that relate to an account or business, including personal details."
"The solution's interface has room for improvement."
"One area for improvement in Microsoft Dynamics CRM is its end user feedback. It's still not that great compared to Salesforce. They also need to improve on the look and feel of the solution, because those are still slightly better on Salesforce."
"This is a good tool, but if you don't have experience using a CRM solution, there are a lot of things you'll need to learn. This tool needs to be more user-friendly."
"I have contacted support. They are able to help but not in the right amount of time. I have had a horrible experience."
"From my experience, the solution's tech support could improve with a quicker response time."
"It would be better if it were more secure."
"This CRM system needs to be more configurable. Its performance still needs improvement, because its screens hang while querying data. It's also not highly scalable, so scalability also needs improvement."
"Microsoft Dynamics CRM would be far superior if it had an analytical dashboard and AI-based systems."
"I would like to remove all manual work and get the benefits of the function that Oracle provides without any manual interference or paperwork."
"The licensing is expensive."
"This solution is only available on-premises. It could be improved by offering a cloud/SaaS option which is more scalable."
"The data visualization should be better in Oracle CRM."
"The configuration requires a lot of technical intervention."
"The interface could be more user friendly. It is currently not intuitive, and it can be better. The onboarding process for the end users of this solution could be easier, and there should be a few more things for user knowledge and training. It takes a lot of technical knowledge to get used to it."
"Though Oracle CRM's support has a good reaction time, it needs to be better."
"It’s complex to customize the tool."
"The deployment of data from the development environment to production is also a weaker point because their solution is not powerful."
"Salesforce is a powerful tool and you need specialists to create or to develop new functionalities. It is a difficult platform to learn to manage and you need years to know the whole product."
"As a cloud solution with web browser, it's different than my classical way of thinking. It's modern, but for older people, maybe it's not that understandable. It could be more user-friendly, maybe with an option to switch between interfaces."
"Its reporting capabilities can be improved. Its reporting interface should be improved to personalize reports."
"The licensing price could be cheaper."
"Sometimes they refresh the production environment, which can be a bit of a challenge."
"It might be easier if there were better integration with other sales systems or clouds that are not powered by Salesforce. For example, when we work with partners, such as Amazon or any other major tech company, sometimes we collaborate to develop a sales lead."
"When importing from other apps, it gets messy."
