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What is your primary use case for Microsoft Dynamics CRM?

How do you or your organization use this solution?

Please share with us so that your peers can learn from your experiences.

Thank you!

ITCS user
66 Answers

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Top 20LeaderboardReal User

We use Microsoft Dynamics CRM for our opportunity tracking system. Anytime we have sales opportunities, we integrate the solution with our quoting software. The quote is generated and all the details flow into our Microsoft Dynamics CRM, which then builds our pipeline. We're able to integrate it with other Microsoft forms and our Dynamics SL Accounting system.

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Real User

Dynamics is a Customer Relationship Management (CRM) cloud solution. However, previously we mainly installed it on-premise for car dealers.

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LeaderboardReal User

I mostly use the solution on the cloud for CRM purposes.

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Top 10LeaderboardReal User

I have an embedded power app that's launched through Dynamics. I use it almost every day. I don't use any Dynamics features. I go straight to my ISV plugin and that's all.

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Top 20LeaderboardMSP

We primarily use the CRM for our leads and opportunities, and our client data.

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Real User

It is used for customer relationships. It is performing well.

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